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Reviews of Holiday Inn Express & Suites Tucumcari, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 461 out of 848 reviews" "
Rating 8 - Good. 249 out of 848 reviews" "
Rating 6 - Okay. 82 out of 848 reviews" "
Rating 4 - Poor. 35 out of 848 reviews" "
Rating 2 - Terrible. 21 out of 848 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

SANDRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Loved total blackout blinds. Shower head was powerful and relaxing.Beads write so comfortable and room was clean and updated. Kingston was the one who checked me in so friendly so helpful with information about where to eat would recommend this place anytime very updated modern.
Stayed 1 night in Mar 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, a little outdated but maintained very well. Room was spotless, one of the most comfortable hotel bed and pillows I have had. Breakfast was not bad either. Would stay there again.
Stayed 1 night in Mar 2024
Response from TimM on Mar 20, 2024
Dear Jim,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you enjoyed our clean and well maintained hotel. We hope to see you next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from TimM on Mar 8, 2024
Dear Mike,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your high rating and we do hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

8/10 Good

John

Stayed 1 night in Feb 2024

10/10 Excellent

Tom

Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and consistently a good night's stay in the area. While you can find cheaper options in the area, in my opinion, you won't a better place to stay.
Stayed 1 night in Feb 2024
Response from TimM on Mar 8, 2024
Dear Scott,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you choose our brand and you had a good nights stay. we do hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Pat

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff with checking in and checking out ! Their breakfast buffet was good also !!
Stayed 1 night in Feb 2024
Response from TimM on Feb 27, 2024
Dear Pat,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you enjoyed our friendly staff and breakfast. We hope you make us a regular stop on your travels through the area.Sincerely,Tim MGeneral Manager

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the room and the sofa chair. Could use better light. The kuerig coffee maker didn't work. the lobby could use more color and charfm.. We usually stay in Hampton Inns and the loabby contrast was very great.
Stayed 1 night in Feb 2024
Response from TimM on Feb 27, 2024
Dear Rachel,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are sorry to hear about the issues you encountered at our hotel. We hope you give us another chance next time you are in The area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tim M on Feb 1, 2024
Dear Patricia,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your feedback and hope you stay with us again.Sincerely,Tim MGeneral Manager

10/10 Excellent

Blake

Stayed 1 night in Jan 2024
Response from Tim M on Feb 1, 2024
Dear Blake,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your positive feedback. And We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Elizabeth

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tim M on Jan 23, 2024
Dear Elizabeth,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your high rating and we hope you stay with us again next time you are in area. Sincerely,Tim MGeneral Manager

4/10 Poor

James

Traveled with family
Liked: Amenities
We did not get type of room requested. The door looked like it had been kicked in and the swipe key was difficult to get to work. Breakfast was mediocre.
Stayed 1 night in Jan 2024
Response from Tim M on Jan 16, 2024
Dear James, Thank you for staying with us here in Tucumcari NM. We are sorry to hear about the issues you encountered and will work on the issues you stated and we hope give us another chance next time you are in the area.Sincerely,Tim MGeneral Manger

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in town 😎😎😎
Stayed 4 nights in Dec 2023
Response from TimM on Jan 16, 2024
Dear Aaron,Thank you for staying with us here in Tucumcari NM. We are happy to hear that you think our hotel is the best hotel in town. We hope to see you again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Ying, Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything else is good except both the sink counter and bed are too high for us.
Stayed 1 night in Jan 2024
Response from TimM on Jan 10, 2024
Dear Yang,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you had a good stay with us and we hope you stay with us again next time you are in the area.Sincerely,Tim M

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy & good nights rest! Great beds!!
Stayed 1 night in Dec 2023
Response from TimM on Jan 10, 2024
Dear Gary,Thank you for staying with us the Holiday Inn Express here in Tucumcari. We appreciate your positive feedback and hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Tucumcari
Very clean, handy , nice coffee + breakfast. Easy on/off i-40
Stayed 1 night in Dec 2023
Response from TimM on Dec 26, 2023
Dear David,Thank you for staying with us here in Tucumcari NM. We are happy to hear that you enjoyed our clean hotel and enjoyed our breakfast.Tim MGeneral Manager

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room!
Had a short, but good stay. Clean room, comfortable bed & a very clean hotel.
Stayed 1 night in Dec 2023
Response from TimM on Dec 26, 2023
Dear Rodney,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you had a good stay with us and we Hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

6/10 Okay

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool / Spa not usable otherwise good.
The rooms were clean and comfortable and alone would have been perfect. I was traveling with children and stopped early to use the pool/spa. Both were not usable.
Stayed 1 night in Nov 2023
Response from TimM on Dec 26, 2023
Dear Denise,Thank you for staying with us at The Holiday Inn Express here in Tucumcari. We apologize about the issues you experienced with us. Rest assure the matter has been corrected and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short stay.
Had an excellent stay….Hotel was clean and very comfortable- staff were VERY friendly and extremely responsive. My refrigerator didn’t work- they quickly replaced it. Towels were clean but yellow? Maybe too much bleach? Need to whiten them. BUT those are picky little things- main thing- very clean and comfortable and customer friendly. Definitely recommend.
Stayed 1 night in Dec 2023
Response from TimM on Dec 20, 2023
Dear Melanie,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. I am to hear that our staff were able to take care of your needs right away. We hope you stay with us again next time you are in the area.Sincerely,Tim MartinezGeneral Manager

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from TimM on Feb 10, 2024
Dear Amber,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your feedback and hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
Very nice staff. Unit was very clean and well appointed, I would suggest sleep timers for the tvs and it would be nice if the hvac system allowed for a continuous fan as the cycling off and on woke me....
Stayed 1 night in Dec 2023
Response from Tim M on Dec 12, 2023
Dear Roberta,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you enjoyed our clean and well appointed rooms. We hope to see you again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tim M on Dec 7, 2023
Dear Daniel,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your rating and hope you stay with us again.Sincerely,Tim MGeneral Manager

10/10 Excellent

Sarah

Traveled with partner
Liked: Amenities
Very clean, friendly staff and the beds are super comfy.
Stayed 1 night in Nov 2023
Response from TimM on Nov 28, 2023
Dear Sarah,Thank you for staying with us at The Holiday inn express here in Tucumcari NM. We are happy to hear that you enjoyed our clean rooms, friendly staff and super comfy beds.We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Jorge

Traveled with family
Liked: Amenities
All fine with the property
Stayed 1 night in Nov 2023
Response from TimM on Nov 28, 2023
Dear Jorge,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you enjoyed our fine hotel and we hope you stay with us again.Sincerely,Tim MGeneral Manager

2/10 Terrible

John, Baton Rouge

Traveled with family
Disliked: Amenities
They would not honor my prepaid reservation as I was traveling with my cat
Stayed 1 night in Nov 2023
Response from TimM on Nov 28, 2023
Dear John,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are sorry to hear about the issues you encountered with our Pet Policy.Sincerely,Tim MartinezGeneral Manager

10/10 Excellent

Rob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet property. Clean room. Get to breakfast early. Arrived about 45 minutes before breakfast was supposed to end. There wasn’t any coffee and food choices were well picked over.
Stayed 1 night in Nov 2023
Response from TimM on Nov 28, 2023
Dear Rob,Thank You for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you enjoyed our rooms. We are are sorry to hear about the issues you encountered with breakfast. We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

8/10 Good

Michael

Stayed 1 night in Nov 2023
Response from Tim M on Dec 12, 2023
Dear Michael,Thank you for staying with at The Holiday Inn Express here in Tucumcari NM. We appreciate your feedback and hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TimM on Nov 15, 2023
Dear Donald,Thank you for staying with us at Holiday Inn Express here in Tucumcari NM. We appreciate your high rating and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

KATHRYN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Our stay was very good with 1 exception, the spa had jets that barely put out water. It was nice & warm but lacked the relaxation we were looking for.
Stayed 1 night in Nov 2023
Response from TimM on Nov 8, 2023
Dear Kathryn,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM.We are happy to hear that your stay was very good. Our Jets in our hot tub only work up to certain level only since it is programmed that way, We hope you stay with us again next time you are in the area,Sincerely,Tim MGeneral Manager

8/10 Good

Taylor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from TimM on Nov 8, 2023
Dear Taylor,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate you positive rating and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Gisela

Stayed 1 night in Oct 2023
Response from TimM on Nov 1, 2023
Dear Gisela,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your high rating and hope to see you next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Very fast checkin. Rooms are clean and well-maintained.
Stayed 1 night in Oct 2023
Response from TimM on Nov 1, 2023
Dear Paul,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are pleased to hear that you appreciated our fast check in and clean, well-maintained rooms. We hope you stay with us again next time you are in the area.Sincerely,Tim MartinezGeneral Manager

10/10 Excellent

Ruthann

Stayed 1 night in Oct 2023
Response from TimM on Oct 28, 2023
Dear Ruthann,thank you for staying with us at The Holiday Express here in Tucumcari NM. We appreciate your positive feedback. We hope you stay with us again next time you are in The area. Sincerely,Tim MGeneral Manager

8/10 Good

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Hand cooked breakfast and lots to choose from
Stayed 1 night in Oct 2023
Response from TimM on Oct 26, 2023
Dear Frederick,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear you enjoyed our breakfast and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Raul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim M on Oct 26, 2023
Dear Raul,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your feedback and hope to see you next time you are in The area.Sincerely,Tim MGeneral Manager

10/10 Excellent

mike

Stayed 1 night in Oct 2023
Response from TimM on Nov 15, 2023
Dear Mike,Thank you for staying with us at Holiday Inn Express here in Tucumcari NM. We appreciate your high rating and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tim M on Oct 22, 2023
Dear Terry,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We value your positive feedback and hope you stay with us again.Sincerely,Tim MGeneral Manager

10/10 Excellent

donald

Stayed 1 night in Oct 2023
Response from Tim M on Oct 22, 2023
Dear Donald,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate you positive feedback and hope you stay with us again next time you are in the area.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stay in Tucumcari twice each year. We’ve tried several motels in the area. The Holiday Inn Express is the best of the bunch. Others are either not as close to the restaurants, “tired”, or just very limited. The bed and furniture and lights in the room is very good. The parking lot is well lit. The breakfast is above average. And it seems that coffee is available throughout the day. Nice place, convenient, clean, fair priced.
Stayed 1 night in Oct 2023
Response from Tim M on Oct 22, 2023
Dear Robert,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you had you a great stay at our hotel. We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Suzzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Tim M on Oct 22, 2023
Dear Suzzanne,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We value your positive feedback and we hope you stay with us again on your next trip through the area.Tim MGeneral Manager

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Oct 2023
Response from Tim M on Oct 22, 2023
Dear Cindy,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your positive feedback and hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

8/10 Good

Christopher

Stayed 1 night in Oct 2023
Response from TimM on Nov 8, 2023
Dear Christopher,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate you positive rating and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

6/10 Okay

Renae

Liked: Cleanliness, property conditions & facilities
Bad bed situation
I’m somewhat handicapped but selected a regular room as I usually do but the bed was mounted so high I couldn’t get in and the front desk could only offer that we go to a $ store and buy a stool. No cots available no real offer of help
Stayed 1 night in Oct 2023
Response from Tim M on Oct 16, 2023
Dear Ranae,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are sorry to hear about the situation you encountered about our beds. We can assure we will look into these to have a better resolution and we hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral manager

8/10 Good

Suzzanne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay ease of location was great
Stayed 1 night in Oct 2023
Response from Tim M on Oct 16, 2023
Dear Suzanne,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that our location was great for you and hopefully you make us one of your stops when you travel through the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good
Stayed 1 night in Oct 2023
Response from Tim M on Oct 16, 2023
Dear Ana,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are happy to hear that you enjoyed our breakfast and we do hope to see you again next time you are in the area.Sincerely,Tim MGeneral Manager

6/10 Okay

Jason

Business traveler
Liked: Staff & service
The flooring in the entry way was apparently not installed properly as pieces were loose and some could be lifted off the floor. Could become a tripping hazard possibly. Also, A/C unit would run constantly no matter what setting you tried. It had to be unplugged to shut it off. Lastly, the safe was locked upon check in and the staff were nice enough to come up to unlock it but were unable to.
Stayed 1 night in Oct 2023
Response from Tim M on Oct 16, 2023
Dear Jason,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We are sorry about the issues you encountered and we be corrrecting these issues and hope you give us another chance next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

joan

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean!
Stayed 1 night in Oct 2023
Response from Tim M on Oct 16, 2023
Dear Joan,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We appreciate your feedback. We take pride on the cleanliness of our rooms and hotel and are happy to hear that you valued that. We hope to see you again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

CHRISTINA, FLAGSTAFF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were great. Hotel clean…good breakfast
Stayed 1 night in Oct 2023
Response from TimM on Oct 8, 2023
Dear Christina,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. I am so happy to hear that you had a great stay, enjoyed jour staff, clean hotel and good breakfast. We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and served the purpose for rest. Nothing really special about the hotel but it was nice.
Stayed 1 night in Oct 2023
Response from TimM on Oct 8, 2023
Dear Jeffrey,Thank you for staying with us at The Holiday Inn Express here in Tucumcari NM. We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Shower was wonderful!
Stayed 1 night in Oct 2023
Response from Tim M on Oct 4, 2023
Dear Donna,Thank you for staying with us at The Holiday inn Express here in Tucumcari NM. We appreciate your high rating and are happy to hear you enjoyed our showers. We hope you stay with us again next time you are in the area.Sincerely,Tim MGeneral Manager