Ratings based on 1,118 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom Hong kong


Posted May 1, 2015
5 out of 5
for Everyone
by A verified travelerfrom Suffolk UK

Fab friendly place

Posted Apr 17, 2015
Pros: Very helpful and friendly staff.
Cons: Can't think of anything
Location: Shopping and eating 5 mins walk away, Disneyland Hong Kong about 30mins in taxi and plenty of shopping to be done in Tuen Mun,
Stayed for 9 nights beginning of April 2015, check in wasquick all staff were friendly, room excellent recommend 9th floor lovely views. Breakfast so much choice you could eat as much as you wanted from cooked to continental, hot pastries endless tea and coffee. there was a courtesy bus service from hotel to Central 70 HKD return per guest which runs every hour. We used the 51x local bus service into Tuen Mun every day as family live there for 4.30 HKD each way, V City and TMT Plaza are good for shopping even has a M&S.
2 out of 5
by A verified travelerfrom Hong Kong

Requested non-smoking room, did not get one

Posted Apr 6, 2015
Cons: Deliver what was promised please.
Location: Nice amazing beach nearby.
Booked a king-size non-smoking room. At check-in, even when presented with a copy of my booking confirmation which said what was the agreed terms were, concierge claim not to have any available non-smoking rooms. Staff was not apologetic and basically said they were only asked to hold a king-size bed for us, either we take it or leave it. Was further informed that if we take the smoking room, even if the smell was too horrid to stand, we won't be able to switch and will be left with something worse as the hotel was fully-booked. Disappointing.
4 out of 5
for Everyone
by A verified travelerfrom Canada

Very Comfortable and Customer Focused

Posted Apr 4, 2015
Pros: The staff, as stated before they were very helpful and always smiling.
Cons: Honestly, it would be nice if the pool was heated, being very cognizant of where Honk Kong is, during the winter/Spring period the pool is a little co
Location: Dolphin Sqaure, the beach, the Marina, Yaught Club. Disney World , only 25 minutes away, or a 200 HK dollars (approx 20 USD)
The Hotel is in an excellent location, well away from downtown, yet a rather cheap taxi ride in to town should you wish to do so. After spending a day in downtown Hong Kong it was very pleasing to return to the comfort of the Gold Coast. The gardens are a very nice touch, very beautiful and pleasing to stroll through the grounds. I found the staff very accommodating and friendl, this is with out a doubt thier best asset.
5 out of 5
for Everyone
by A verified traveler

Pleasant getaway

Posted Mar 25, 2015
Pros: The staff was very kind and courteous
Cons: new mattresses on the beds.
Location: sits right on the coast with easy access to the beach. Local artisan shops and restaurants in walking distance.
This trip was a chance for my husband and I to getaway. The resort hotel with its close shops and eateries allowed us to do that even with a 2yr old. They were very helpful to us when we wanted to go shopping, Disneyland, or sightseeing.
4 out of 5
for Everyone
by A verified travelerfrom Vancouver, Canada

Great hotel with ocean view

Posted Mar 10, 2015
Pros: fresh air, nice ocean view, quiet, larger room.
Cons: Room carpet may need to steam clean regularly. The hall ways on the left side of the elevators are smelly.
Location: little far away from downtown, and shopping center, but it is easy to take buses or taxes. There is a small shopping mall next to the hotel.
fresh area, less noisy and crowded. Friendly and helpful staff, spacious rooms.
2 out of 5
by A verified travelerfrom Vancouver

Poorly run hotel in an amazing location.

Posted Mar 8, 2015
First our expedia price was higher than the hotel web price. Then I noticed that for pre paid customers were given the lower floors. Although we pre paid for a king bed seem like they have decided that pre paid customers should be getting two double beds. Once we got over that and after dealing with a bunch of unfriendly front office staff who didn't know how to smile we got to the our room. It was on the 5th floor. The view was amazing. That was the ONLY thing that was good. Carpet needed some serious cleaning or replacement. Good luck if you want to charge your cell phone next to the bed as there are no power plugs closer to the beds and furniture from 1990's. I called the reception and asked for a different room and we were then given one on the 3rd floor. It was identical to the previous room condition. Conclusion : if you want to get by sleeping a single night in a so so hotel then go for it. Don't pay anything over $100.00 as it's not worth anything more than that.
3 out of 5
by A verified travelerfrom H.K


Posted Mar 1, 2015
酒店員工服務態度很好! 但酒店真是有點殘舊地毯很髒,牆角、門邊很已有開始破損情況。 酒店旁的環境不錯,夏天去更好。 酒店地點雖離市區較遠,但酒店收費的接駁車及公共交通也很方便不會造成麻煩
5 out of 5
for Everyone
by A verified travelerfrom Out West

Vern nice, if you don't mind not being downtown.

Posted Feb 26, 2015
Pros: The room was large with a wonderful view and a great bathtub.
Cons: Maid service and and attitude and knowledge of the concierge employees.
Location: Great beach and a nice shopping plaza with restaurants very close.
This is a beautifully appointed hotel with rooms overlooking the sea and Tuen Mun harbor. The room was very comfortable and room service was excellent. The only down points, and they were minor, were that the maid service was less than it could/should have been, and the concierge staff was abrupt, and not knowledgeable regarding local transportation options. Otherwise, I really enjoyed my stay.
4 out of 5
for Everyone
by A verified travelerfrom Hong Kong

A pleasant stay

Posted Feb 2, 2015
The staff are friendly and helpful. And the hotel's location is excellent as well. However, I am a bit disappointed that they didn't notice me that there was a shortage of power that night until we checked in. It's surely annoying.