Exterior

Reviews of Holiday Inn Express & Suites Manchester, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Manchester, an IHG Hotel
111 Hospitality Blvd, Manchester, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 134 out of 265 reviews" "
Rating 8 - Good. 78 out of 265 reviews" "
Rating 6 - Okay. 29 out of 265 reviews" "
Rating 4 - Poor. 15 out of 265 reviews" "
Rating 2 - Terrible. 9 out of 265 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donna

Traveled with family
I was appreciative of the coffee/tea bar I thought the soap/lotion dispensers in the bathroom were unique. I liked directv in the rooms
Stayed 1 night in Apr 2024
Response from General Manager on Apr 21, 2024
Dear Donna,Thank you for your feedback! We're pleased to hear that you appreciated the coffee and tea bar and found the soap and lotion dispensers in the bathroom unique. It's also great that you enjoyed having DirecTV in your room. We strive to provide thoughtful amenities that enhance our guests' experiences, and we look forward to welcoming you back to Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma) for another enjoyable stay.

10/10 Excellent

Lisa, Highlands Ranch

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to spend the night that is pet friendly. Staff are awesome! Rooms are freshly renovated and clean. Convenient
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Lisa,Thank you for choosing Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma) and sharing your experience! We're thrilled you found our pet-friendly accommodations enjoyable and our team excellent. It's also lovely to hear you appreciated our updated and well-kept rooms. We look forward to welcoming you and your furry friend back for another convenient stay!

10/10 Excellent

vicki

Traveled with partner
Perfect stop right off highway, friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Vicki,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon!

2/10 Terrible

Cara

Stayed 1 night in Mar 2024

10/10 Excellent

Christine

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Space to walk dogs. Very clean. Staff helpful.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 16, 2024
Dear Christine,It was such a pleasure to welcome you to Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma)! We're delighted our hospitable team and high standards of cleanliness left a memorable impression on you, and we appreciate you mentioning our pet-friendly atmosphere. Thank you for your kind review and perfect rating, and we hope you return soon.

10/10 Excellent

Jeremiah, Toledo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Jeremiah,It was our pleasure to provide you with clean, spacious accommodations. We're glad you enjoyed your stay, and we look forward to hosting you again at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma)!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
new
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
Dear Thomas,Thank you for your review! We're so pleased you had an enjoyable experience. It was a pleasure having you here, and we hope to welcome you back soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Rhonda at the desk was very friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Robert,Thank you so much for choosing to stay with us at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma). Impressing every guest with our exceptional service is always a top priority for us, so we're thrilled Rhonda was able to uphold this standard. We'll be sure to pass along your compliments! The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Stephanie, Galesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Marilyn,Thank you for your glowing review of your stay at Holiday Inn Express & Suites Manchester - Conf Ctr (Tullahoma.) We trust that you liked clean, well-appointed accommodations and had pleasant interactions with our friendly staff. Please come back and see us again soon.

6/10 Okay

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No reservation!? I had my Expedia confirmation but there was no reservation at the hotel. Luckily they still had an available room. Nice place overall.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Jerry,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during check-in. However, we're glad the situation was resolved and that your room was satisfactory. We appreciate your thoughtful praise and hope for a chance to deliver a better stay in the future.

8/10 Good

Allison

Stayed 2 nights in Nov 2023

10/10 Excellent

Donald

Stayed 1 night in Nov 2023

10/10 Excellent

Steven

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with choice
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Steven,Thank you for choosing Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma). We are delighted to hear you had a wonderful experience with us, and we hope to see you again the next time you are in the area!

8/10 Good

clyde

Stayed 1 night in Oct 2023

4/10 Poor

Susan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are worn, bathroom was worn and dirty. First room we got did not have a functioning bathroom light. This room cost $190 - if I was in the area again, I would stay at the LaQuinta which looked much newer and was $140/ night.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 4, 2023
Dear Susan,Thank you for reaching out to share your thoughts regarding your recent stay at our property. We're sorry to hear we were unable to meet your expectations and that you were disappointed with the quality of your room. Please accept our apologies if your room had not been cleaned to our usual high standards; we will certainly address this internally to ensure improvements are made going forward. Your feedback is important as we continually strive to provide our guests with a positive experience. We're grateful for your valuable input.

10/10 Excellent

Namrata

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet, clean and easy parking
Stayed 1 night in Sep 2023
Response from General Manager on Sep 15, 2023
Dear Namrata,It was a delight to welcome you to Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma), and we are thrilled you enjoyed your stay. Thank you for the lovely compliments about our clean, peaceful accommodations. Your five-star review is truly appreciated, and we hope to have the pleasure of welcoming you back again someday.

10/10 Excellent

Kevin

Traveled with partner
Disliked: Property conditions & facilities
Sheets were not clean - had to change them purselvrd
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Kevin,Thank you for choosing our hotel for your recent visit to Manchester. Our team appreciates the five-star rating of your stay with us. Guests are encouraged to notify us of any issues they encounter so we may assist them, and we apologize if we were unaware that your bed sheets were in need of changing. Please allow us to host you again at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma).

10/10 Excellent

Kelley

Stayed 1 night in Aug 2023

10/10 Excellent

Tiffany

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, breakfast was good, clean
Stayed 1 night in Aug 2023
Response from General Manager on Aug 20, 2023
Dear Tiffany,Thank you for being our guest at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma) and for sharing your lovely, five-star review. We are thrilled you enjoyed our wonderful staff and a delicious breakfast before heading out on your busy day. We hope to have the pleasure of welcoming you back again someday.

10/10 Excellent

Asta

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
Nice clean big room with everything one needs.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 20, 2023
Dear Asta,We are happy to hear that you enjoyed your stay with us, and that our rooms met your needs. Thank you for choosing to stay at Holiday Inn Express & Suites Manchester - Conf Ctr (Tullahoma). We hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast!
Wonderful and clean. Shower head was great and the breakfast was the best breakfast we have ever had at a hotel. The biscuits and gravy were fantastic! I would highly recommend this hotel!
Stayed 1 night in Jul 2023
Response from General Manager on Aug 7, 2023
Your recommendation is such a wonderful compliment to receive! It's fantastic that you thoroughly enjoyed your stay, and we hope you'll revisit us at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma) for another superb experience!

10/10 Excellent

Barbara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a room for 1 night through Hotels.com and was told the hotel was fully booked at check-in.
Stayed 1 night in Jul 2023
Response from General Manager on Aug 1, 2023
Thank you for coming to us with your concerns. We apologize sincerely for the inconvenience you encountered with your reservation and hope our front desk team was able to resolve the issue. We appreciate you reaching out and hope for a chance to deliver a better experience in the future.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Namrata

Liked: Cleanliness, staff & service, property conditions & facilities
Fresh, clean look.
Stayed 3 nights in Jul 2023
Response from General Manager on Jul 7, 2023
Dear Namrata,It was a pleasure to have you as our guest at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma) and we are thrilled you were impressed with your stay. Please come see us again on future visits to the area.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stop
Clean hotel. Comfortable beds.
Stayed 1 night in Jun 2023
Response from General Manager on Jun 27, 2023
Dear David,We're pleased you enjoyed your stay with us at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma). It's great to hear you appreciated our high standards for cleanliness and comfy beds. Thanks for taking the time to leave a review, and please come back and see us again soon!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

KaBrenda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. The hotel was overbooked, however staff was able to accommodate me.
Stayed 1 night in May 2023
Response from General Manager on May 17, 2023
Dear KaBrenda, Thank you for taking the time to leave a review. While it is rare that we overbook, we understand the inconvenience caused when this happens. Our team will always do their best to accommodate where they can when this situation occurs, and we're glad they were able to do so in this case. It was a pleasure having you here, and we hope you enjoyed your time in Manchester.

10/10 Excellent

Chantelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great it was close to the interstate and Walmart.
Stayed 2 nights in May 2023
Response from General Manager on May 13, 2023
Dear Chantelle,Thank you for sharing your lovely feedback! Our team at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma) is thrilled to hear you enjoyed our breakfast and found our location convenient for your needs. We look forward to welcoming you back next time you need a comfortable stay close to the interstate!

6/10 Okay

Winship

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Very average.
Not the nicest Holiday Inn Express I’ve stayed in. Very basic.
Stayed 1 night in May 2023
Response from General Manager on May 9, 2023
Thank you for your feedback and for choosing to stay with us. It was an honor to have you as a guest, and we want to let you know that if you ever have any issues during your stay, please do not hesitate to reach out to one of our team members. We appreciate your review and hope you will consider staying with us again the next time you are in the area.

10/10 Excellent

Lynn-Ellen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay everything was as expected
Stayed 1 night in May 2023
Response from General Manager on May 7, 2023
Dear Lynn-Ellen,We're delighted you enjoyed your stay at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma)! Thank you for the kind review. It would be a pleasure to host you again should you be back in the area.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Cynthia, Parker

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, quiet, friendly staff
Stayed 1 night in May 2023
Response from General Manager on May 7, 2023
Dear Cynthia,Thank you for your feedback regarding your recent stay at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma). We are pleased to hear that you found our location convenient, quiet, and that our staff was friendly. Your satisfaction is our top priority, and we constantly strive to exceed our guests' expectations. We appreciate your patronage and hope to welcome you back again in the near future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

pasquale

Liked: Staff & service
No problem at all!
Stayed 1 night in Mar 2023
Response from General Manager on Apr 3, 2023
Dear Pasquale,Our team works hard to ensure our guests leave satisfied, and it looks like we hit the mark for you! It was a pleasure to host you at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma), and we would be honored to have you join us for many more visits in the future. You can count on us to deliver a great stay every time!

10/10 Excellent

Nicusor Alin

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Right off the highway.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 24, 2023
Dear Nicusor,Thanks for joining us at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma). It was our pleasure to provide you with clean accommodations for your travels. On behalf of our team, we hope you will visit our property again!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, room comfort
Pleasant otherwise and great breakfast
Fridge didn't work, nor did bathroom fan
Stayed 1 night in Mar 2023
Response from General Manager on Mar 18, 2023
Dear Brian,Thanks for staying at Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma). We're pleased you enjoyed starting your day off with our tasty breakfast, and our maintenance team is grateful for your feedback. We appreciated the opportunity to host you as our guest, and we look forward to seeing you again in the future!

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
When we checked in, the staff was extremely pleasant and friendly and helpful. The lobby was inviting and clean, and the room is large and clean and comfortable.
Stayed 1 night in Mar 2023
Response from General Manager on Mar 11, 2023
Dear Alexandra,Thank you for choosing Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma)! We're glad our friendly staff and clean, comfortable rooms impressed you. If your travels bring you back to the area, please come see us again.

10/10 Excellent

Ignacio

Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2023

10/10 Excellent

GERRY

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
One night stay
I love holiday inn express…this hotel was not what I expected for the money I spent, mold on the caulking around the tub, and first thing I noticed as I stepped into the elevator was a dirty carpet held together by duct tape…..beds/ pillows were great …
Stayed 1 night in Feb 2023
Response from General Manager on Feb 21, 2023
It's great that you appreciated our comfortable beds; however, we sincerely apologize that you had a poor experience at our hotel. Your feedback means the world to us and will be shared with our team to ensure our rooms and common areas are immaculate. We would love another chance to host you, so please consider revisiting us for a better overall stay.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Nan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were early arriving and the staff was kind enough to let us check in. Our room is close to the lobby and is a bit noisy!
Stayed 1 night in Jan 2023

4/10 Poor

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Mattress too hard
Response from General Manager on Jan 13, 2023
Dear Robert, Thank you for leaving a review. We are so glad you were able to visit us. Our team is always working to offer the best service to our guests, so we appreciate your feedback on where we can improve. It was a pleasure having you here and we wish you safe travels.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

6/10 Okay

Jean

Stayed 1 night in Dec 2022