Ratings based on 631 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Illinois
Remodeling lobby but doing excellent job.Posted Dec 16, 2014
Pros: The bed was great. See above.
Cons: Make sure the guests are informed, upon check-in, that the breakfast is next door, so that they can have sweater/jacket on in the morning.
No complaints about this hotel. They were still remodeling, the lobby and breakfast area mostly. The check-in staff member was great. Room was great. Bed was great. The molding around the closet area was missing, part of the remodeling not yet finished or overlooked. Quality of the remodel was great. Because this hotel is 3 floors, there is an elevator which is helpful to those of us who have trouble with stairs. Because the breakfast area was unavailable due to the remodeling, we were given vouchers to walk next door to the Hilton for a free, made-to-order breakfast, which was very good. The only improvements I would suggest, are to make sure guests are informed at check-in that the breakfast is next door. I came downstairs without a sweater, thinking that they'd set up the breakfast somewhere in the hotel, only to find out that I had to go outside where it was 40 degrees. Also, access to this hotel is somewhat of a nightmare, if you are traveling west on I-40. You MUST have a GPS to get to it. Although it sits right off the interstate, the approach is so convoluted that it's very hard to get to. Traveling east, the access is easy.
for Everyoneby A verified travelerfrom Lafayette, IN
Nice but still in the process of renovationPosted Dec 4, 2014
Pros: Our room was recently remodeled and very nice.
Cons: Letting people know when reservations were made that they are under renovation.
Location: We had no time for anything as we were late getting there and ordered our dinner in from a wonderful Chinese restaurant.
We found the motel with a problem but where quite surprised that it was being renovated. It looked like a construction zone when we arrived. The lobby was completely under construction. Our room was quite nice but the the heating/cooling system was quite noisy during the night when it got cold and it came on. We had to call the maintenance person to fix the phone, which still did not work properly. We were sent to the Hilton Garden Inn for breakfast as their's was not in order yet. That was quite good.
for Familiesby Elizabethfrom Laredo
Okay service as usual!Posted Oct 26, 2014 on Hotels.com
I have stayed in this hotel a few times. Price is good and service is descent. I would stay in this hotel again.
for Business Travelersby Janfrom Illinois
Posted Oct 14, 2014 on Hotels.com
Good hotel they are remodeling so should be better soon. Room clean all else fine
for Couplesby A verified traveler
Posted Oct 14, 2014 on Hotels.com
by A verified traveler
Easy highway access; food within walking distancePosted Oct 7, 2014
Cons: Move breakfast time to 6:00
Location: Close to highway - easy access
We have stayed here twice before and things were fine. This time, however, it was extremely noisy (guests); the mattress was way too firm; the a/c was noisy. I think since you don't have a hot breakfast, you could have it set up by 6:00 a.m. Waiting until 7:00 inconvenienced several of us - and forced us to eat out; therefore missing the "included breakfast".
for Business Travelersby bill kivo
Posted Sep 25, 2014 on Hotels.com
for Business Travelersby Lisa
Posted Sep 17, 2014 on Hotels.com
They were under construction which made it a little noisy but did not hinder our stay. The only problem I had was that they said with the rates I paid on Hotels.com that we would only get made service 3 times a week (stayed for 2 weeks) and they would not leave extra towels. Only 3 towels for 2 women with long hair.
Recommendedby travelingGrandpafrom Tulsa OK
Very SatisfiedPosted Sep 16, 2014 on Hotels.com
Room nicely decorated, clean & bed very comfortable, would stay here again when in area. Breakfast very nice selection and clean.
Recommendedby A verified traveler
Posted Sep 16, 2014 on Hotels.com