Outdoor pool

Reviews of Royal Orchid Guam Hotel

3 out of 5
Royal Orchid Guam Hotel
626 Pale San Vitores Road, Tumon, Tamuning

Reviews

6.6
Rating 10 - Excellent. 169 out of 1005 reviews" "
Rating 8 - Good. 299 out of 1005 reviews" "
Rating 6 - Okay. 288 out of 1005 reviews" "
Rating 4 - Poor. 146 out of 1005 reviews" "
Rating 2 - Terrible. 103 out of 1005 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Richard, Yigo

Disliked: Cleanliness, amenities
Smelled of mold and air conditioner was not adequately cooling the room.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa Ann R

The room was really nice
Stayed 1 night in Mar 2024

6/10 Okay

Lani Mae

Stayed 5 nights in Feb 2024

6/10 Okay

Esther

Stayed 1 night in Feb 2024

4/10 Poor

Amber

Stayed 1 night in Feb 2024

4/10 Poor

BRANDON

Disliked: Amenities, property conditions & facilities
Foul smell
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
No hot water for showers and wifi didn’t work at all
Stayed 3 nights in Feb 2024

2/10 Terrible

Brice

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was cheap. Had potential for a nice hotel but super dirty and had cockroaches inside the rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I njoy staying here whenever i am on island
Stayed 1 night in Jan 2024

8/10 Good

Shallon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is a diamond in the rough. Needs a little improvement. Overall loved our room, except the 3 large roaches we had to kill, was very comfortable. Water was not hot. The only restaurant was Tony Romas. The hotel is pretty! Has lots of potential. No ice makers? Otherwise would stay there again.
Stayed 1 night in Jan 2024

8/10 Good

Clifford

Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Natasha

Liked: Staff & service
Disliked: Property conditions & facilities
- Our reservation was for a room with two twin beds.
Stayed 2 nights in Dec 2023

2/10 Terrible

MaryAnn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed at this hotel for weeks at a time between 1999 and 2004 and off and on through 2016. It had several on-site restaurants, convenience store, bridal shop, karaoke bar, and USO. Now, it seems somewhat rundown, even with new tile flooring in the rooms and fancy toilets and shower fixtures. Some signage still mention long-closed on-site businesses, escalators do not work, only one elevator seemed to work, at least 3 vehicles covered with dust appear to be abandoned on the fourth floor of the parking garage, and a trash pile on the north side of the hotel infested with rats can be seen from guest rooms. Faster and more reliable internet would likely increase stays by military personnel and contractors
Stayed 2 nights in Dec 2023

10/10 Excellent

Kyl

Stayed 1 night in Oct 2023
Response from Courtney Mosley on Oct 16, 2023
We appreciate your feedback.

10/10 Excellent

Kyl

Stayed 1 night in Oct 2023
Response from Courtney Mosley on Oct 12, 2023
We appreciate your feedback.

10/10 Excellent

Elvira

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 3 nights in Oct 2023
Response from Courtney Mosley on Oct 12, 2023
We appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Royalty
Great stay great staff But no hot water and dust underneath couch
Stayed 1 night in Sep 2023
Response from Courtney Mosley on Sep 14, 2023
Hafa Adai,We appreciate your feedback!

2/10 Terrible

Natalia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Did not accommodate a medical circumstance reason for a reservation that was booked less than 24 hours
Stayed 1 night in Sep 2023
Response from Courtney Mosley on Sep 11, 2023
Thank you for your feedback.

6/10 Okay

Karen

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was beautiful! and My partner and I slept great throughout the night. Pillows were soft , bed was firm and had something similar to a weighted blanket. HOWEVER when i opened the drawer to put my things in , there was trash in there (possibly from previous customer) and hot water faucet was not working on the bathtub. There also wasnt a balcony , so we had to walk a good few minutes all the way to the garage (if someone needed to smoke). There is a good restaurant downstairs and a bar-cade (bar arcade). and the location is next to a few other restaurants and a store.
Stayed 1 night in Aug 2023
Response from Courtney Mosley on Aug 27, 2023
We do apologize for the inconvenience as we are a Non-Smoking Hotel. We have given the above information to the management team. Thank you for your feedback.

6/10 Okay

Kelly

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The room was "recently remodeled" but was done very poorly and dirty.
Stayed 1 night in Aug 2023
Response from Courtney Mosley on Aug 21, 2023
Hafa Adai,We appreciate your feedback!

4/10 Poor

ERNEST

Disliked: Staff & service
after a Typhoon!
Stayed 14 nights in Jun 2023
Response from Courtney Mosley on Aug 21, 2023
Hafa Adai,We appreciate your feedback!

4/10 Poor

Javory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and the room was nice and clean but the only thing I didn’t like was that the cable in my room wasn’t even working and I couldn’t connect to the Wi-Fi called the front desk and the lady was very nice she came up to the room and checked on it before the maintenance came and she stayed to see if it got fixed unfortunately it wasn’t something easy so I was left without a tv
Stayed 3 nights in Aug 2023
Response from Courtney Mosley on Aug 16, 2023
Hafa Adai,We appreciate your feedback. We have informed management off the issues. We do apologize for the inconvenience.

2/10 Terrible

Malico

Stayed 1 night in Jul 2023
Response from Courtney Mosley on Aug 27, 2023
We appreciate your feedback.

6/10 Okay

Emily

Stayed 1 night in Jul 2023
Response from Courtney Mosley on Jul 23, 2023
We appreciate your feedback.

6/10 Okay

Marian Kay

Stayed 1 night in Jul 2023
Response from Courtney Mosley on Aug 6, 2023
We appreciate your feedback.

4/10 Poor

Evita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Lots of things were broken such as microwave, shower head was slow, drain cover for tub was missing
Stayed 3 nights in Jun 2023
Response from JennaRose on Jul 17, 2023
We appreciate your feedback. The concerns have been brought to our management team for immediate corrective actions.

2/10 Terrible

Anne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I understand all my negatives are due to typhoon. Royal orchid hotel was once a gorgeous hotel. Tony Roma is an expensive restaurant, no breakfast place, parking is gravel, elevators were not working or very inconvenient. I didn't stay but 2nights so my review isn't too important....but you asked
Stayed 2 nights in Jun 2023
Response from JennaRose on Jul 17, 2023
We appreciate your feedback. We have brought this to our managements attention for possible corrective actions and to better our establishment

2/10 Terrible

craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS!
the entrance is on the 1st floor and the check in reception is on the 2nd floor...the elevators were out of order...so you have to drag your luggage up the escalators piece by piece...the wifi is garbage...and for reason unknown to me they won't return my security deposit...avoid this place like the Bubonic plague!
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, We apologize for any inconvenience caused during your stay. We appreciate your feedback and it has been forwarded to our management team for immediate corrective actions.

4/10 Poor

Darling

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, Thank you for choosing the Royal Orchid Guam and rating us. We appreciate you.

10/10 Excellent

Elvie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was great. hotel needs to update their lighting in the gravel parking lot and update the parking space as well instead of gravel, it should be paved. It is a very dark area and unsafe for guests to my opinion. The room was very nice tho.
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, Thank you for your review. Your suggestion has been forwarded to our management Team.

6/10 Okay

Alan

Business traveler
I wouldn’t stay at this hotel again
Hotel charges for daily use of pool, daily use of gym even when you don’t use them and also charges for bottled water even when you don’t get it.
Stayed 3 nights in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai, We appreciate your feedback. The charges that you see are for accounting supply purposes only. We apologize for any confusion this may have caused. When booking with hotels.com your payment is made to them via web therefore front office issued the wrong invoice.

2/10 Terrible

Scott

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is this a nightmare?
I get it, just recovering from the Typhoon. BUT, if you’re not 100% ready then don’t resume operations. For the locals, it would be a perfect place until their power/electric was restored. For us vacationing, NOT the ideal stay! That said, their “reservation section” holding us to the entire stay and preventing us from canceling midstay because we found MANY hotels which were 100% operational, that’s simply bad business and says a lot about this hotel!!! The many issues were; very low water pressure (Shower & Tub), bugs flying around in the room, A/C lucky if it could cool the room to 75 (humid), main elevators (1of2) working, back elevators were sporadic, lobby had no A/C, and the free WIFI reception was simple horrible. The only positive. Most of the staff who did their best to make our stay bearable. All said though, we’ll NEVER stay there again and would never recommend others either!
Stayed 6 nights in Jun 2023
Response from Jenna Rose on Jul 4, 2023
Hafa Adai Mr. Scott, We apologize for any inconveniences you have encountered during your stay. We appreciate your feedback and it has been forwarded to our management team for immediate corrective actions. We hope that you visit Guam again to enjoy all our island has to offer.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 3, 2023
Thank you for your rating.

4/10 Poor

Timothy

Disliked: Cleanliness, property conditions & facilities, room comfort
Mr. Clean needs to make a visit
It was a arop and go for me, but I did have paid more for a better place. Cleaning doesn't seem to be a thing in this place.
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jul 3, 2023
Hafa Adai, Thank you for your feedback. This will be forwarded to our management team for immediate corrective actions.

6/10 Okay

Christian

Business traveler, Traveled with family
Smells. Outdated. Elevator outside funky
Stayed 5 nights in Jun 2023
Response from Jenna Rose on Jul 3, 2023
Hafa Adai, Thank you for your feedback. This will be forwarded to our management team for immediate corrective actions.

4/10 Poor

Corey

Disliked: Cleanliness, staff & service, property conditions & facilities
Very slow check in and check out
Stayed 1 night in Jun 2023
Response from Jenna Rose on Jun 7, 2023
Thank you for your feedback. I have forwarded this review to the management team.

2/10 Terrible

Iowas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like the idea of not allowing me to park my car on their parking garage.
Stayed 2 nights in May 2023
Response from Jenna Rose on Jun 7, 2023
Hafa Adai, We apologize for the inconvenience.

8/10 Good

wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
what I liked about the property was the atmosphere and the hotel staff are so friendly and very nice!!! and professional!!!very convenient. Close to everything...
Stayed 2 nights in Apr 2023
Response from Jenna Rose on May 1, 2023
Thank you for your review. We appreciate you.

2/10 Terrible

Jayna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Jenna Rose on May 1, 2023
Thank you for your feedback.

8/10 Good

shiela

Stayed 1 night in Mar 2023
Response from Jenna Rose on Apr 4, 2023
Thank you for your feedback

10/10 Excellent

Julia

Stayed 1 night in Mar 2023
Response from Jenna Rose on Apr 4, 2023
Thank you for your review.

8/10 Good

Ej

Stayed 2 nights in Feb 2023
Response from Jenna Rose on Mar 7, 2023
Thank you for your feedback.

8/10 Good

Jesse

Stayed 1 night in Feb 2023
Response from Jenna Rose on Feb 7, 2023
We appreciate your feedback. Thank you for choosing the Royal Orchid Guam.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from Jenna on Mar 7, 2023
We appreciate your feedback.

8/10 Good

Tai, Saipan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is an older facility, however it is very well built and has a certain nostalgia and eloquence about it! However, upon arrival it was obvious that there were several vacancies there. We asked if we could check in early (30min). The two ladies were busy in conversation and was firm that I needed to pay $55.00 to check in early. Also, I must mention that the two gentlemen working upon checkout, were excellent.
Response from Jenna Rose on Jan 10, 2023
Hafa Adai, We appreciate your feedback. Our management team has been informed.

10/10 Excellent

Hiroshi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,very good parking,friendly staffs.
Stayed 1 night in Jan 2023
Response from Jenna Rose on Jan 6, 2023
Hafa Adai, Thank you for your feedback.

10/10 Excellent

Franchia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasnt crowded. It was beautiful for my first visit
Response from Jenna Rose on Dec 6, 2022
Hafa Adai, We appreciate your feedback. We are pleased that you had a wonderful experience with us. Stay safe!

10/10 Excellent

shiela

Liked: Staff & service, property conditions & facilities
👍
Stayed 4 nights in Nov 2022
Response from Jenna Rose on Nov 18, 2022
Hafa Adai, Thank you for your feedback. We are pleased that you enjoyed your stay. Stay safe!

8/10 Good

William, Santa Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard room is big. Restroom has a high tech toilet and cool high tech shower head. I am impressed by that.
Stayed 1 night in Nov 2022
Response from JennaRose on Nov 14, 2022
Hafa Adai, We appreciate your feedback and we are pleased that you enjoyed your stay.