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Reviews of Le Palace Hotel

5 out of 5
Le Palace Hotel
COMPLEXE CAP GAMMARTH,BP 68, La Marsa, Tunis Governorate

Reviews

6.8
Rating 10 - Excellent. 28 out of 97 reviews" "
Rating 8 - Good. 20 out of 97 reviews" "
Rating 6 - Okay. 20 out of 97 reviews" "
Rating 4 - Poor. 14 out of 97 reviews" "
Rating 2 - Terrible. 15 out of 97 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Aya

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

10/10 Excellent

Rawia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing, the stuff is very kind and friendly
Stayed 2 nights in Oct 2022
Response from Ezzedine Farhat on Oct 27, 2022
Thank you for taking the time to review your experience at Le Palace. We are pleased to learn that you had a lovely experience with us.We look forward to your return! Warm regards

8/10 Good

Nathan

Stayed 5 nights in Oct 2022

4/10 Poor

AREF

Stayed 1 night in Sep 2022
Response from Ezzedine Farhat on Oct 5, 2022
Nous vous remercions de l’intérêt que vous avez bien voulu porter à l’égard de l’hôtel Le Palace en nous faisant part de votre ressenti. Nous tâcherons de remédier et améliorer les remarques négatives soulevées dans votre courrier. Nous demeurons dans l’attente d’avoir le plaisir de vous accueillir à nouveau à l’hôtel Le Palace et vous prions d’agréer l’expression de salutations distinguées.

10/10 Excellent

soufyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice trip
It was nice, quite, clean, team all friendly helpfull, pleac is nice, pool nice...
Stayed 2 nights in Aug 2022
Response from Ezzedine Farhat on Aug 20, 2022
Thank you for sharing your feedback with us. We are delighted to know that you enjoyed the atmosphere , the swimming pool and the room.We look forward to host you back at Le Palace Hotel.

4/10 Poor

MUHAMMAD ALI, LEXINGTON

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Nice location Nice sea front
Stayed 3 nights in Jul 2022
Response from Ezzedine Farhat on Aug 2, 2022
Un grand merci pour ce commentaire élogieux suite à votre récente visite au Le Palace Ghammarth. C'est un réel plaisir de constater que votre séjour a été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous recevoir de nouveau très prochainement. A bientôt

2/10 Terrible

Souha

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
All services and facilities are shut down (no room service, no dining, etc). The pool hosts daily independent parties blasting music from 2pm to 11pm making impossible to relax. Parts of the hotel are not lit inside making feel not that safe to walk around alone at night since there are very few residents. Additionally, staff are extremely rude and have called my room at 1am to settle a bill from the bar.
Stayed 3 nights in Aug 2021

2/10 Terrible

Juliano

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worse experience I ever have my entire life traveling
Stayed 1 night in Jul 2021
Response from Chédia on Aug 25, 2021
We are so sorry to register your claim, would you please give us more details so that such failures do not happen again and to be able to emprove our services Regards

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2021

6/10 Okay

Chris

Business traveler
Friendly staff.
Stayed 10 nights in May 2021
Response from Cyrine on May 31, 2021
Dear Chris, Thank you for your feedback and awaiting the pleasure of welcoming you soon again. Best Regards,

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly specially the ladies who were very willing to help by any means
Stayed 2 nights in Dec 2019
Response from Yousra on Dec 9, 2019
Dear Guest, We sincerely woud like to thank you for your feedback about your stay with us and we are very pleased you enjoyed it. Please be assurred that we will pass on your compliment to our team members. Again thank you and kind regards, The Hotel Management

8/10 Good

Adel, Libya

Business traveler
Liked: Cleanliness, staff & service
Poor breakfast, far from center, internet very week
Stayed 2 nights in Nov 2019
Response from Azza on Dec 2, 2019
Dear Mr Adel, thank you for taking the time to post your comments about your stay at the Hotel Le Palace. we take note of your feedback. Best regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 minutes outside Le Marser we really enjoyed our stay and would definately return one day. The hotel was so clean and the staff so friendly and ever so helpfull when it came to taking taxis. Room service was brilliant as was our room being made up every day. My only downside is I wish we had a table and chairs on our balcony to sit on but I just put this down to us visiting our of summer season
Stayed 7 nights in Oct 2019
Response from HM on Oct 23, 2019
Dear Guest, we thank you for taking the time to rate our hotel and we are highly pleased that it has been up to your expectations. We look forward to welcoming you again at Hotel Le Palace. Best regard, The Hotel Management

8/10 Good

Salaheddin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vere good
Excellent
Stayed 2 nights in Sep 2019
Response from Yousra on Sep 25, 2019
Good morning Mr Salaheddin, we are very pleased to notice that you enjoy your stay with us at hotel Le Palace and we thank you for taking the time to post your impressions. Kind regards, The Hotel Management

8/10 Good

Sil

Liked: Cleanliness
Employees speak very little English! So hard for English speakers
Stayed 3 nights in Sep 2019

8/10 Good

Haythem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Yousra on Oct 2, 2019
Bonjour Mr Haythem, nous tenons à vous remercier d'avoir pris la peine de partager votre impression sur votre séjour à l'hôtel Le Palace et nous espérons avoir le plaisir de vous accueillir à nouveau parmi nous. Cordialement, La Direction de l'hôtel

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The hotel seems dated, but otherwise it has all facilities, just needs a minor renovation, also check in and checkout could be faster. Otherwise people working were friendly and courteous.
Stayed 2 nights in Aug 2019
Response from Yousra on Aug 27, 2019
Dear Guest, we thank you for taking the time to share your impressions about your stay with us. We are glad that the attitude of our team members is up to your expectations. We take note of your comment about the check-in and check-out process and we will do the needed in order to improve it. With regards to the look of the hotel, we are pleased to inform you that renovation plans are projected to be realised in the near future. Again thank you and we look forward to welcoming you soon again at the Hotel Le Palace. Cordially, The Hotel Management

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre sale, draps non changés à l’arrivée, poils et traces de sang. Service catastrophique, non organisés... Ils ont faillit nous faire rater notre bateau sur le retour car ils avaient soit disant un soucis avec expedia auquel nous ne pouvions rien faire de toutes façons. Ils nous ont fait payer 2 fois les taxes de séjour, ont essayé de nous faire payer un service de bar que n’avons même pas utilisé.
Stayed 1 night in Aug 2019

10/10 Excellent

Mus

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent vacation Clean hotel ...... .....,.,,,,,,;,
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019
Response from Yousra on Aug 17, 2019
Cher client, nous vous remercions d'avoir pris la peine de poster cette note au sujet de votre séjour. Dans l'attente d’avoir le plaisir de vous accueillir prochainement à l'hôtel Le Palace, nus vous prions d'agréer nos sincères salutations. Cordialement, Yousra Baumgaertner

8/10 Good

yassine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Yousra on Aug 2, 2019
Bonjour Mr Yassine, au nom de l'équipe de l'hôtel Le Palace, nous tenons à vous remercier d'avoir posté cette excellente note relative à votre séjour à l'hôtel Le Palace. Dans l'attente d'avoir le plaisir de vous accueillir à nouveau, nous prions, cher Mr Yassine, d'agréer nos salutations distinguées. Cordialement, La Direction de l'hôtel

2/10 Terrible

Imad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad services
Services are very poor. Trying to take money from the customer in all ways + I was late on the flight because I did not sue in time and I did not have a taxi waiting to take me to the airport and I paid 40 Tunisian dinars, saying housing taxes - about 30 euros
Stayed 2 nights in Jul 2019
Response from Yousra on Jul 26, 2019
Dear Mr Imad, thank you for sharing your comments with us. It is with regret that we notice you didn't enjoy a few things upon checking out. In order to do the needed, we would be interested in getting further information about your feedback. Is it correct that the taxi charged 40 TND for your transfer from the hotel to the airport? What are 30 Euro charges your are referring to? We would appreciate if you could explain these points Kind regards, The Hotel Management . .

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and the rooms are clean and good swinging pool
Stayed 1 night in Jul 2019
Response from Yousra on Jul 16, 2019
Dear Guest, thank you for taking the time to share your feedback with us. We are glad to hear that you were pleased with our team as well as our rooms and our pool. We look forward to welcoming you again at the hotel Le Palace. Kind regards, The Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Yousra on Jul 22, 2019
Dear Guest, we would like to thank for taking the time to share your impressions about your stay with us, and we are very pleased to notice that you were pleased with our product and services. We look forward to welcoming you again at the hotel Le Palace. Kind regards; The Hotel Management

10/10 Excellent

RIKKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel ,very friendly staff , pool was good. Would use again
Stayed 3 nights in Jun 2019
Response from Yousra on Jul 16, 2019
Dear Rikki, thank you for sharing your impressions on your stay with us at the hotel Le Palace. We took note of your comments and will share them wih our team. We look forward to welcoming you again at the hotel, meanwhile we wish you a good day! Kind regards, The Hotel Management

10/10 Excellent

RIKKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are very friendly and attentive Pool was excellent
Stayed 2 nights in Jun 2019
Response from Yousra on Jul 16, 2019
Dear Rikki, firstly I sincerely would like to thank you for sharing your feedback on your stay at the hote Le Palace. Also we appreciate you taking the time to express these compliments which we took note of. We look forward to welcoming you soon again at the hotel, meanwhile we wish you a pleasant day. Kind regards, The Hotel Management

8/10 Good

sofiane

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Yousra on Jul 22, 2019
Dear Guest, thank you for sharing this ranking with us; we are pleased to notice that you enjoyed your stay with you. Please be assurred that we continously aim at improving our product and service. We look foward to welcoming you soon again at the hotel Le Palace. Kind regards, The Hotel Management

6/10 Okay

Verified traveler

Stayed 9 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveler

I was charged twice and you did nothing about it shame on you
Stayed 4 nights in Aug 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
terrible Condition
abandonned hotel in need of very serious refurbishment.
Stayed 2 nights in Apr 2018

6/10 Okay

Ahmad

6/10 Okay

sami

Disliked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Najia gharbi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Fredrick, Paris

Disliked: Staff & service, room comfort
Terrible Customer Service/Theft
Upon checkout, a gift bag with 2 very expensive colognes/perfumes were incidentally forgotten (left) in the room. Upon asking the customer service (main desk) on the same day about the status of that bag; I was informed that the staff/cleaning crew couldn't find it and somehow It was mysteriously vanished. Ironically, I would expect an incident like this out of a cheap motel, but not out of a self-proclaimed 5 star hotel. Never advice anyone to stay here.

6/10 Okay

Mahdi, Libya

Disliked: Cleanliness
High price for s middle class hotel
The hotel is very expensive compared to other hotels, The rooms are not clean ( i saw pugs on the surface)

4/10 Poor

Ben, Doha, Qatar

Disliked: Staff & service, property conditions & facilities, room comfort
A three star hotel in a crumbling four star shell
A three star hotel in a crumbling four star shell. The strange, slightly isolated location adds to its....mystique...I suppose. A nice enough foyer leads to old-fashioned check-in from the 1980s. The walk to the elevator is past closed/abandoned/hibernating "boutiques" and a photo (yes, **film**) studio. If the strong chlorine smell coming up from the indoor pool doesn't put you off (near the lift), the broken gym equipment on the third floor will. A nice enough view to the ocean spoilt by, at closer inspection on foot, moved-aside barbed wire spools and flotsam/garbage on the beach. A sad, pensione-style breakfast in a cavernous reception-hall "restaurant".
Panoramic view from 3rd floor room balcony.
Portrait view from 3rd floor room balcony.
Landscape view from 3rd floor room balcony.

4/10 Poor

Mike, Arizona

Disliked: Cleanliness, property conditions & facilities, room comfort
Karthago Le Palace, Tunis
This hotel is tired in so many places that count like the rooms, with the room furniture, bedding, beds, rugs, TV, all needing replacement. The electronic door locked me out every time I left the room. They've done a fair job with the main lobby and furnishings but you don't sleep in the main lobby. The pool is ok, but locals are allowed so it was busy and even though it overlooks the sea, no beach.

4/10 Poor

Hike

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed at all
Public space including swimming pool was well maintained and wonderful. But the level of the maintainance of individual rooms was not so good. The room is a bit humid and smells a bit, too. Nails are sticking out from the frames of the baby bed and they said it is normal. Also the level of the service was poor. The finished dishes of the room service were left on the corridor several days (with left over food...). Dry cleaning did not come on time. Complains on the phone were simply hung up. The restaurant manager was asking my wife to have some drinks outside when she was staying without me but with our baby for the first couple of days. Having said that there were some very friendly and helpful nice employees. All in all the management is not doing the right job. It is a pity....

8/10 Good

TAREK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top
Stayed 1 night in Feb 2023
Response from Ezzedine. Farhat on Feb 27, 2023
Thank you for taking the time to review your experience at Le Palace. We are pleased to learn that you had a lovely experience with us. We all hope to have the opportunity to welcome you back soon to our Hotel.

2/10 Terrible

Lina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
J’ai passé une semaine entre copine c’est censé être un 4/5 étoile sa ne l’es vaut pas pas de room service propreté laisse à désirer femme de ménage quasi absente le personnel de l’hotel très hautin ne répond jamais au téléphone on à demandé le service pour laver notre linge on a jamais eu de retour après une semaine pire hôtel de ma vie et je trouve que hôtel.com ment sur les photos deux fois que je me fait avoir avec eux
Stayed 7 nights in Dec 2022
Response from Ezzedine Farhat on Jan 6, 2023
Nous vous remercions d’avoir pris le temps de partager votre avis avec nous suite à votre dernière visite à l’hôtel Le Palace. Nous tenons à vous assurer que vos remarques ont été prises en considération et nous ferons le nécessaire afin d’effectuer les améliorations nécessaires.On espère avoir la chance de vous accueillir pour un prochain séjour .A bientôt

10/10 Excellent

TAREK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a refaire
Un grand merci a tout le personnel... bravo et bonne continuation
Stayed 1 night in Jan 2023
Response from Ezzedine Farhat on Jan 6, 2023
Un grand merci Jihene pour ce commentaire élogieux à votre récente visite au Le Palace Ghammarth. C'est un réel plaisir de constater que votre séjour a été à la hauteur de vos attente.On espère avoir la chance de vous accueillir pour un prochain séjour . A bientôt

6/10 Okay

myriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenable mais ne vaut pas un 5 étoiles . La douche passer de l’eau chaude a l’eau froide impossible de se laver . Petit déjeuner correct mais j’ai connu mieux . Chambre assez vieillotte déçu pour un palace . Pas terrible
Stayed 1 night in Dec 2022
Response from Ezzedine Farhat on Dec 31, 2022
Nous vous remercions de l’intérêt que vous avez bien voulu porter à l’égard de l’hôtel Le Palace en nous faisant part de votre ressenti.Nous tâcherons de remédier et améliorer les remarques négatives soulevées dans votre courrier .Nous demeurons dans l’attente d’avoir le plaisir de vous accueillir à nouveau à l’hôtel Le Palace et vous prions d’agréer l’expression de salutations distinguées.

2/10 Terrible

Thomas

Stayed 2 nights in Dec 2022
Response from Ezzedine Farhat on Dec 31, 2022
Nous vous remercions de l’intérêt que vous avez bien voulu porter à l’égard de l’hôtel Le Palace en nous faisant part de votre ressenti.Nous demeurons dans l’attente d’avoir le plaisir de vous accueillir à nouveau à l’hôtel Le Palace et vous prions d’agréer l’expression de salutations distinguées.

10/10 Excellent

maher

Stayed 3 nights in Nov 2022
Response from Ezzedine Farhat on Nov 19, 2022
Thank you for taking the time to review your experience at Le Palace. We are pleased to learn that you had a lovely experience with us. We all hope to have the opportunity to welcome you back soon to our Hotel.

10/10 Excellent

Tarak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Ezzedine. Farhat on Jun 24, 2022
Dear Mr. Tarek, Thank you very much for your kind feedback and we look forward to host you back at Le Palace Hotel. Ezzedine Farhat Reservations Department

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Ezzedine Farhat on Jun 17, 2022
Thank you very much for your kind feedback and we look forward to host you back at hotel Le Palace.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Ottima pulizia, personale gentile e professionale
Stayed 2 nights in Aug 2021
Response from Chédia on Aug 25, 2021
Chère Mme Barbara, Nous vous remercions pour vos compliments et nous souhaitons vous avoir toujours parmi nos clients fidèles Nous restons à votre entière disposition

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel
Stayed 3 nights in Aug 2021
Response from Chédia on Aug 25, 2021
Nos vifs remerciements