Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very accommodating.

Posted Mar 24, 2015
Only stayed 2 nights. It was a nice stay. Comfortable and good beds.
Comment from Hotel Management
Mar 26, 2015 by UK, Hotel Management
Thank you for your stay with us at Holiday Inn Express New Albany MS. We were glad to know you liked the hospitality at our hotel. We would love to see you back again. Thank you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Albany, MS

Pleasant Stay

Posted Feb 17, 2015
Pros: Rate, cleanliness, complimentary breakfast, friendliness of staff.
Cons: No suggestions at this time.
Location: Restaurants, shopping were all within driving distance if hotel,
Nice, clean modern accommodations. Would recommend this hotel to others.
Comment from Hotel Management
Mar 6, 2015 by Umesh, Hotel Management
Thank you for the nice comments you had for us. We are very glad that you liked your stay with us. We are very motivated to read your comment and we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Iowa

Wonderful experience!

Posted Feb 16, 2015
After driving 13 hours we stopped at the New Albany Holiday Inn Express. A friendly staff member greeted us, found our reservation, and directed us to our room in a timely manner. The room was clean and the beds luxuriously comfortable. There was no traffic noise, so it was very conducive to sleeping. Breakfast selections were plentiful and coffee was hot and delicious. Renewed and refreshed, we were able to face another long day on the road.
Comment from Hotel Management
Mar 6, 2015 by Umesh, Hotel Management
We are very happy to read your wonderful comment for us. We are glad you enjoyed your stay with us. We feel like we were successful in accommodating you with our southern hospitality. Also thank you for your stay with us and we hope to see you again while in this area.
4 out of 5
Recommended
for Families
by A verified traveler

Extra towels, no problem.

Posted Jan 6, 2015 on Hotels.com
The person at the front desk was very nice and helpful. She was even still there in the morning when we checked out and was still just as nice and friendly as when we arrived, despite having been up all night. Breakfast was decent - eggs, waffles, bagels, sausage, cereal, yogurt, etc. The only downside is the building is in need of some remodeling. It was clean, but you could tell the bathroom, carpet, drapes, etc had seen their day. I would probably stay there again though based on the value for what you spend.
Comment from Hotel Management
Mar 21, 2015 by UK, Hotel Management
Thank you for giving us your time to write a review. I am glad you liked our services. At the same time it looks like there are lot of things we could have done to make your stay more comfortable. If you have any suggestions for us, or anything you want to comment, please feel free to share with us. We will be more than happy to take our guest suggestions and implement them. We also hope to see you back again and get the opportunity to make it up for you. Thank you.
Comment from Hotel Management
Mar 21, 2015 by UK, Hotel Management
Thank you for your time to write a review for us. We are so happy we have wonderful guest like you who appreciate our work and give us some suggestions. Your suggestions will be positively taken and put under action immediately. Once again, we would like to thank you for staying with us and would love to show you the changes we made with your suggestion on your next visit.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 4, 2015 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by UK, Hotel Management
Thank you for your stay with us at Holiday Inn Express New Albany.
5 out of 5
Recommended
for Couples
by Royfrom Wichita Kansas

return from vacation

Posted Dec 12, 2014 on Hotels.com
this hotel is close to lots of restaurants also had a good night sleep
Comment from Hotel Management
Mar 26, 2015 by UK, Hotel Management
Thank you for your review for us. We are very happy to know you like the closeness to restaurants and had a pleasant sleep. Thank you for everything.
4 out of 5
Recommended
for Business Travelers
by Dennis

This traveler left a rating score only Posted Dec 4, 2014 on Hotels.com
4 out of 5
Recommended
for Families
by lowellfrom murfreesboro tn

trip to new albany ms

Posted Dec 1, 2014 on Hotels.com
great service front desk very helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
Cons: The quality of the bath towels could be improved. Also, breakfast foods should be replenished up until the time that breakfast ends.
Overall experience at this hotel was satisfactory.
4 out of 5
Recommended
for Families
by A verified travelerfrom Charlotte, NC

Nice Place

Posted Nov 3, 2014
Pros: Friendly staff.
Cons: Wish the room was a bit bigger since we had a family of 5. It's not really a problem.
Location: Easy direct drive to Oxford, plus it was right off Highway 78.
The New Albany Holiday Inn Express was a great place to stay since all Oxford hotels were booked for our football weekend. It was easy to get in and out of, plus a direct shot between the two towns. Breakfast was good and simple, especially since it's free, hence no complaints.