Exterior

Reviews of Holiday Inn Express New Albany, an IHG Hotel

2.5 out of 5
Holiday Inn Express New Albany, an IHG Hotel
300 Highway 30, New Albany, MS

Reviews

8.2

Very Good

Rating 10 - Excellent. 199 out of 427 reviews" "
Rating 8 - Good. 132 out of 427 reviews" "
Rating 6 - Okay. 43 out of 427 reviews" "
Rating 4 - Poor. 28 out of 427 reviews" "
Rating 2 - Terrible. 25 out of 427 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Renee Dennis on Mar 18, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Michelle

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
Didnt like a step in bath tub in a handicap room
Stayed 1 night in Mar 2024
Response from R DENNIS on Mar 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your recent stay with us, I have sent your remarks about the step in shower to Management. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express,

10/10 Excellent

Gwendolyn

Traveled with partner
Liked: Cleanliness, amenities
The sweet lady cooking breakfast she was so kind and her food was soooo delicious !! The bed was so comfortable the whole experience was top notch thank you
Stayed 1 night in Feb 2024
Response from R DENNIS on Mar 1, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and also for mentioning our staff member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.

10/10 Excellent

Gerald

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
The room was everything I wanted in the room I chose. Down stairs close to the lobby with the handicap features. I have stayed here before and will stay there again. 5 stars
Stayed 1 night in Dec 2023
Response from R Dennis on Dec 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany..Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for the kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express,Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Renee D on Nov 21, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express New Albany.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your recent stay with us.Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Renee D on Nov 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Noreen

Stayed 1 night in Oct 2023
Response from Renee D on Nov 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Thank you for your kind review of your stay with us and also, thank you for being a Club Member,Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Really needed a chair in room 422.
Stayed 1 night in Oct 2023
Response from Renee Dennis on Oct 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with your visit with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Dianne, Freeport

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and clean, bed was super comfy. The free breakfast was very good with a nice selection. Very nice pet friendly hotel. Will stay here again.
Stayed 1 night in Oct 2023
Response from Renee Dennis on Oct 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express.in New Albany. Please know that your feedback is extremely valuable to us. Thank you for the kind review. I am so glad your were happy with the bed and the breakfast during your visit.. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express. .Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities
The hotel was great, we came for a College visit for my daughter and it was great!! Breakfast was really good to!
Stayed 3 nights in Sep 2023
Response from Renee D on Oct 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for the kind review of your stay and we are so glad your enjoyed your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

George

Stayed 1 night in Sep 2023
Response from Renee D on Oct 16, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review and for being a Club Member. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was perfect.
Stayed 1 night in Sep 2023
Response from Renee D on Sep 19, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Good

Meredith

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Renee D on Sep 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you so much for the kind review. I am glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Good

Tarsha D

Stayed 3 nights in Sep 2023
Response from Renee D on Sep 29, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review, we are so glad your enjoyed your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Joe

Stayed 1 night in Aug 2023
Response from Renee D on Sep 20, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

6/10 Okay

john

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Renee D on Aug 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank your or your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Miljan

Stayed 1 night in Aug 2023
Response from Renee Dennis on Sep 13, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thank you for your kind review of your stay with us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Renee D on Aug 22, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express. Sincerely,Renee DennisDirector of Sales

4/10 Poor

Molly

Right behind a gas station Hard to get back on road air conditioning froze and leaked on carpet Asked for someone to come fix But they had no one on weekend Breakfast was good We called about dog and they said one time 50$ Got the bill and they charged us 50$ for each day They fixed it but overall not a great experience !
Stayed 4 nights in Aug 2023
Response from Renee D on Aug 16, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I stepped into the hotel I was greeted with excellent customer service, until I checked out. The staff not only provided excellent customer service but were very helpful when it came to places to go, things to do, and dining options in the local area. Very informative! The hotel was clean top to bottom as was my room. I’d definitely come back to stay if I am ever in the New Albany, MS area again in the future.
Stayed 2 nights in Aug 2023
Response from Renee D on Aug 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for our kind review and I am so glad you were pleased with your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express..Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Lawrence

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Renee D on Aug 8, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from R DENNIS on Jul 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee DennisDirector of Sales

8/10 Good

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Renee D on Aug 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Renee D on Jul 31, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express in New Albany.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from R DENNIS on Jul 24, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very nice. Person was very nice at check in. However, there is a huge remodel in lobby with tile being installed. The chemical odor from the glue is not pleasant. A warning before making this reservation would have been appreciated.
Stayed 1 night in Jul 2023
Response from Renee D on Jul 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.We are so excited to be at the end of our Hotel renovation and apologize for any inconvenience you may have experienced during your stay. We are finishing the lobby and offices this week. Thank you for you patience during this process. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
They are the middle of renovating but still very organized. Room had been completely remodeled. Breakfast was above any standards I have encountered recently. Compliments to this location on everything!
Stayed 1 night in Jul 2023
Response from Renee D on Jul 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Renee D on Jul 15, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for the score rating. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Timothy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The mirror in the bathroom was large and had a bright make up mirror border. Shower was hot and had body wash, not a bar of soap. TV was easy to navigate. Lots of options at breakfast.
Stayed 1 night in Jul 2023
Response from Renee D on Jul 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We are so excited about the renovation of the Hotel and we also love those large lighted mirrors in the guest bathrooms. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express New Albany.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

RUTH, Palm Bay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to spend the night
Stayed 1 night in Jul 2023
Response from Renee D on Jul 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We hope to see you again soon.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Address is wrong on hotels.com
The Holiday Inn Express was great but Hotels.com need to correct the address on their site. The address on the site took us to a church on another exit and we had to call the hotel to find out where to go.
Stayed 1 night in Jul 2023
Response from Renee D on Jul 10, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation. We appreciate the information that the address is listed incorrectly and will address this issue. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and lots of space in our room. The full breakfast was wonderful!
Stayed 1 night in Jul 2023
Response from Renee D on Jul 16, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review of your stay with us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.Sincerely,Renee Dennis Director of Sales

10/10 Excellent

Patricia, Centralia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and staff. They were remodeling.
Stayed 1 night in Jun 2023
Response from R Dennis on Jul 7, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We appreciate the kind review of your stay with us.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Beds were comfortable. Lobby was under construction. Breakfast buffet was good. Staff was super friendly
Stayed 1 night in Jul 2023
Response from Renee D on Jul 5, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. Thank you for your kind review. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Christina

Stayed 1 night in Jun 2023
Response from Renee D on Jul 18, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Good

Bobbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling across country vacation
Check in was quick. Staff friendly. Hotel being remodeled so wasn’t the greatest appearance. Small parking lot, had to park in the plaza next door or behind the hotel that looked really sketchy; we parked in plaza area. Traveling to florida with family, didn’t know the area but had a safe experience.
Stayed 1 night in Jun 2023
Response from Renee D on Jun 28, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We apologize for any inconvenience our renovation may have caused during your stay. We are so excited to be at the end of the process an the lobby and offices should be finished soon. Pertaining to the parking issue, the hotel owns the entire parking lot, even where the restaurant and other stores are located so you can park in any area. The back of the hotel area is well lit and easily accessible with your key card. The key cards your are issued at check in open your room and also open all the glass doors coming into the hotel that are on the side or back of the hotel which automatically lock when closed. I am sorry you felt uncomfortable with the surroundings for parking and that you were not informed of the situation in better detail. We hope that you will give us the opportunity to serve you again in the future.Thank you for choosing Holiday Inn Express in New Albany. Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Jeremiah

Stayed 1 night in Jun 2023
Response from R DENNIS on Jul 11, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank you so much for your kind review and your patience during the end of our renovation.Again, thank you for choosing Holiday Inn Express.Sincerely,Renee DennisDirector of Sales

8/10 Good

Janet

Traveled with family
Liked: Cleanliness, staff & service, room comfort
First, the day of my arrival, I received a call that the room I booked was over booked but they had a similiar room. No problem and I appreciated that they actually called me in advance. Second, when we did arrive, I was a little put off by the fact that there was remodeling going on and I didn't see anywhere on the website that stated that. It was messy. I could hear EVERY word that was said in the room beside me! BUT, the employees were the best I have encountered. The sweet lady that was handling breakfast was the BEST and her attitude was AMAZING! She was precious. EVERY employee that I encountered while I was there, housekeeping, maintenance, front desk, breakfast were GREAT! They would be the reason I would stay again!
Stayed 2 nights in Jun 2023
Response from Renee D on Jun 14, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us and we thank you for the kind review about our staff. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.We are so excited to be at the end of the renovation of our Hotel and appreciated your patience during this process. We apologize for any inconvenience this may have caused during your stay and I am sorry you did not have the information that we were completing the renovation prior to your arrival. Again, thank you for choosing Holiday Inn Express, and we hope that you will give us the opportunity to serve you again in the future. Sincerely,Renee DennisDirector of Sales

10/10 Excellent

CLARA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room clean and spacious, breakfast varied, fresh, staff very friendly & ready to accommodate.
Stayed 1 night in Jun 2023
Response from Renee D on Jun 12, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Thank you for the kind reviews. We appreciate your patience during our renovation. We are so excited to be near the completion. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express!Sincerely,Renee Dennis Director of Sales

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay.
Room was very nice and the staff was very friendly and helpful. Lobby was undergoing remodeling which was not within their control. Gave us a very good recommendation for a local eatery.
Stayed 1 night in Jun 2023
Response from Renee D on Jun 6, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY. We appreciate the rating and are glad you were pleased with your stay with us.We are so excited to be at the end of the renovation of the Hotel and appreciated your patience during this process. We apologize for the inconvenience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express New Albany. Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Dea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Everything was wonderful except for someone banging around the elevator/vending area at 12:30 AM. The lady working breakfast was very attentive and helpful. 👍👍👍
Stayed 1 night in May 2023
Response from Renee D on Jun 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and thank you for choosing Holiday Inn Express in New Albany, MS. Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and had s good breakfast
Stayed 1 night in May 2023
Response from Renee D on Jun 2, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express NEW ALBANY.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.We are so pleased that you enjoyed your stay with us and hope you will choose to stay with us again if you are in our area.Sincerely,Renee DennisDirector of Sales

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff from check-in to housekeeping and Breakfast bar were all very friendly and hard-working. Breakfast was good. The beds were comfortable. The room was very clean.
Stayed 1 night in May 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

Susan B.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

colten, CHESTERTON

Stayed 1 night in Apr 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

Brandi Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
I would definitely stay here again. Everyone had great customer service, the room was nice, loved the bed/pillows and the breakfast. If I had to say anything negative it would be the parking.
Stayed 1 night in Apr 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

Chantelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of stuff nearby ie:gas, restaurants Clean room and they had a very nice full breakfast from 6am to 10am which was very appreciated.
Stayed 2 nights in Apr 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

Laurin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back if I’m in the area
The front desk staff on night shift are great! Two guys, but i didn’t get their names. The room was clean and there were even makeup wipes in the bathroom which is a nice touch.
Stayed 1 night in Apr 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

Erica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, nice staff!
Stayed 1 night in Apr 2023
Response from Sandra on May 21, 2023
Thank you so much! I appreciate your feedback.

10/10 Excellent

Kylie

Stayed 1 night in Apr 2023
Response from Sandra on Apr 25, 2023
Thank you!