Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from ct

Great resort for less money

Posted Jul 28, 2014
Great beach ,clear water dont waste money on expensive resort This resort is really good ,several times we cook our meals
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
best location- front desk staff - one person very helpful in changing our room to our favorite suite.She was very nice- also the shuttle driver Derrick was outstanding-he had so much knowledge and history of the island to share.This is a great resort for families and for travelers looking for a low key vacation.
3 out of 5
by A verified traveler

Cleanliness and Customer Service.

Posted Jul 2, 2014
Pros: 1. Easy access to the beach. 2. Easy access to shops, restaurants and supermarket. 3.This hotel has potential and I am hopeful they will do better
Cons: 1. The staff needs to be trained to have proper etiquette in dealing with guests/visitors. I do not recall hearing the word "welcome" from anyone.
Location: Supermarkets, shops and places for entertainment are within walking distance.
1.The front desk personnel was on the phone on arrival at check- in and failed to acknowledge the arrival of her visitors/guests.The wait was about 5 minutes. 2.The assigned room was so uncomfortable. The cushions for the sofa and the seating for the chairs by the kitchen area were dirty. I had to use a towel as a cover so I could sit down.Upon entering , the room had the smell of bleach. The bathroom appeared clean.The supervisor did his best , immediately removed the cushions from the room and he apologized. They changed us to another room eventually but the wait and the updates took up most of the day, so I missed going to the beach. It seems the entire afternoon was wasted trying to get settled. 3. They charged for a phone call I did not make.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice front beach hotel

Posted Jun 29, 2014
Fantastic beach Great place for vacation! Nice restaurants around
4 out of 5
Recommended
for Couples
by A verified traveler

Beach was gorgeous.

Posted Jun 26, 2014
Pros: kitchen and great porch
staff was ok, didn't offer you anything you had to ask for everything and they offered. Cortez at the front desk super helpful and friendly!! For what you pay this is a great place. The island over all was over rated and way to expensive!
5 out of 5
Recommended
for Couples
by G&N from Ohio

Posted Jun 10, 2014 on Hotels.com
We love this place and have stayed here five of the seven times we've visited the Turks & Caicos Islands. The staff are friendly and helpful, the grounds are clean and manicured. The conch chowder at the Seaside Cafe is maybe the best I've tasted. The property is within an easy walk to local restaurants and shops. There is a feeling of being at your summer home when you are at the Ocean Club West. We also love the shuttle and use of the sister property Ocean Club as well.
5 out of 5
Recommended
for Everyone
by Randal

Nice staff, clean room, informative staff

Posted Jun 1, 2014
Pros: location
Cons: bicycle update
Location: groceries
beautiful first experience will be back - loved the beach, location, grocery store, rental car availability.... staff informative, clean environment. Provo ponies within distance,
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2014
Awesome trip and great place to stay. So many places within walking distance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing location

Posted May 16, 2014
I had the partial ocean view suite. The room was very quiet and clean. The location is probably one of the best on grace bay and it is walking distance to shops and the supermarket. The seaside grill had amazing food as well. I would recommend this resort to anyone wanting to stay on grace bay.
3 out of 5
Recommended
for Everyone
by Dee from Richland, WA

great location

Posted May 10, 2014
Pros: Large unit, comfortable beds.
Cons: Staff should communicate with quests. Requested shuttle to sister resort to dine at their restaurant. Arrived to find the restaurant closed.
Location: Other than the beach and a few restaurants you must take a taxi which is very expensive.
Located within walking distance to grocery store and several restaurants. Unit was set back from ocean. View was mostly of the pool and lawn areas. There was a problem with the refrigerator, reported to office staff. Problem not fixed, don't know if they even came to look at unit.