Outdoor pool, pool umbrellas, sun loungers

Reviews of West Bay Club

4.5 out of 5
West Bay Club
Lower Bight Road Bldg A, Grace Bay, Providenciales, Providenciales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 571 out of 826 reviews" "
Rating 8 - Good. 176 out of 826 reviews" "
Rating 6 - Okay. 53 out of 826 reviews" "
Rating 4 - Poor. 16 out of 826 reviews" "
Rating 2 - Terrible. 10 out of 826 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Jennifer on Mar 26, 2024
Dear Stephanie,Thank you for staying with us, we are delighted that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great week at West Bay The property, beach and staff were amazing While we would have preferred an additional dining location, the food was fresh and well prepared. Good wine options. Our favorite was the Friday nite beach BBQ dinner Highly recommend West Bay
Stayed 7 nights in Mar 2024
Response from Jennifer on Mar 12, 2024
Dear Thomas,Thank you for choosing West Bay Club and taking the time to write a review. We are delighted that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Jennifer on Mar 12, 2024
Hello Joel,Thank you for choosing West Bay Club and taking the time to review your stay with us. We hope to welcome you back soon.

6/10 Okay

Nancy

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed at the west bay club in 2021 and had a fabulous time. My husband and I were so excited to return this year to celebrate his 50th birthday. We were really disappointed during our visit. The whole resort looked tired, both the rooms and the grounds. It was also not as clean as it used to be, with food on the floor of the breakfast area that had clearly been there since the night before. This was not what we were expecting for $1000 per night, especially after such a great visit in 2021.
Stayed 3 nights in Feb 2024
Response from Angela on Mar 8, 2024
Hello Nancy,I wanted to thank you for taking the time to write a review. Your comments are very important to us. I am so sorry to hear that West Bay Club did not live up to your expectations. We make every effort to exceed our guests expectations and obviously fell short here. We would love to speak with you further regarding your concerns in detail and would value the opportunity to address these further with our team. If you would like to discuss this further please feel free to contact us.

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and everything exceeded our expectations. Ill definitely go back
Stayed 6 nights in Feb 2024
Response from Jennifer on Mar 8, 2024
Dear Jack,Thank you for taking the time to write a review, we are delighted that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous room 106B is !! Thank you to the manager for the upgrade gift due to flight cancellation Nice find , quiet beach
Stayed 1 night in Mar 2024
Response from Jennifer on Mar 8, 2024
Thank you for choosing West Bay Club we hope to welcome you back soon.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the staff helpful. Expedia I will never use a again
Stayed 7 nights in Feb 2024
Response from Angela on Mar 8, 2024
Hello Joseph,Thank you for your review of your stay with us at the West Bay ClubIts so wonderful to read that you had a good time with us and that our staff was very helpful.We look forward to welcoming you back to the resort.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from jennifer on Mar 20, 2024
Thank you for choosing West Bay Club, we hope to welcome you back soon.

8/10 Good

Theresa

Stayed 10 nights in Jan 2024
Response from Jennifer on Mar 26, 2024
Hello Theresa,Thank you for choosing West Bay Club and taking the time to give us a review. We appreciate your feed back and hope to welcome you back soon.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
This was the first time we visited TCI and West Bay Club was a great place for us. One of the best beaches on the island. The included breakfast was very good and having Wymara right next door was nice. We dined there as well.
Stayed 3 nights in Feb 2024
Response from Angela on Mar 8, 2024
Dear Marc,Thank you for your review of your stay with us at the West Bay ClubIts so wonderful to read that you had a good time with us.We look forward to welcoming you back to the resort.

2/10 Terrible

Rita, Alexandria

Stayed 4 nights in Jan 2024
Response from Jennifer on Mar 20, 2024
Dear Rita,Thank you for choosing West Bay Club, we are sorry that we did not meet your expectations. We would value the opportunity to speak with you further regarding any issues you may have encountered your feed back is very important to us.

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay
Stayed 4 nights in Dec 2023
Response from Angela on Mar 8, 2024
Hello Diamond,Thank you for your review of your stay with us at the West Bay Club.Its so wonderful to read that you had a good time with us.we look forward to welcoming you back to the resort.

10/10 Excellent

Sharon

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely service
Stayed 1 night in Feb 2024
Response from Angela on Mar 8, 2024
Hello Sharon,Thank you for your review of your stay with us at the West Bay Club.Its so wonderful to read that you had a good time with us and that you enjoyed the service provided.We look forward to welcoming you back to the resort.

10/10 Excellent

Calleigh, Nutley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Would stay again.
Stayed 4 nights in Jan 2024
Response from Angela on Mar 8, 2024
Dear Calleigh,Thank you for your review of your stay with us at the West Bay ClubIt is so good to know that you enjoyed your time with us.I hope to see you on another West Bay Club vacation in the future.Best Regards,

10/10 Excellent

Joe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful property!
Stayed 4 nights in Jan 2024
Response from Angela on Mar 8, 2024
Dear Joe,Thank you for your review of your stay with us at the West Bay ClubIt is so good to know that you enjoyed your time with us.I hope to see you on another West Bay Club vacation in the future.Best Regards,

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach. Friendly staff.
Stayed 8 nights in Jan 2024
Response from Angela on Mar 8, 2024
Hello Elizabeth,Thank you for your review of your stay with us at the West Bay ClubIt is so good to know that you enjoyed your time with us.I hope to see you on another West Bay Club vacation in the future.Best Regards,

10/10 Excellent

ANTHONY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from jennifer on Mar 8, 2024
Thank you for choosing West Bay Club we hope to welcome you back soon.

10/10 Excellent

Mallory

Stayed 3 nights in Jan 2024
Response from Jennifer on Mar 8, 2024
Thank you for choosing West Bay Club we hope to welcome you back soon.

10/10 Excellent

Marcin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and not just in the resort but outside on the island as we went on bike rides. Hotel is very nice location and very close to other businesses.
Stayed 5 nights in Jan 2024
Response from Jennifer on Mar 7, 2024
Thank you for staying with us we hope to welcome you back soon.

10/10 Excellent

Mark, Landover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Jennifer on Mar 7, 2024
Thank you

10/10 Excellent

Yuriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Sunil

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Jan 2024

10/10 Excellent

KAMEACHA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very intimate property.Love the small intimate feeling of been like at a small private club. Very charming extremely relaxing. Wish the pool was closer to the beach and had more sun. Very nice buffet breakfast included daily. Great staff and great service. Food quality was very good.
Stayed 3 nights in Dec 2023
Response from jennifer on Dec 27, 2023
Thank you for choosing West Bay Club and taking the time to write a review. We are happy that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Toysa

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and beautiful. Excellent morning breakfast included. The staff is accommodating and attentive to guests. The resort has a very nice beach. The rooms are spacious.
Stayed 8 nights in Dec 2023
Response from Jennifer on Dec 27, 2023
Hello, Thank you for choosing West Bay Club we are so happy to that you stayed with us and hope to welcome you back in the near future.

8/10 Good

Paola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet with basic amenities and plenty of space on the beach. The beach/sand/water were just ok - if you’re looking for pristine white powdery sand and seaweed-free water go to the other side of Grace Bay. In-room Washer and dryer were convenient (except the dryer was rattling/noisy). The staff was kind and friendly.
Stayed 5 nights in Dec 2023

10/10 Excellent

Justin, North Bergen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming and relaxing property! Roshana is the best!
Stayed 2 nights in Dec 2023

8/10 Good

daria L

Traveled with partner
Liked: Staff & service
Stayed 5 nights in Dec 2023

4/10 Poor

dona

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
beautiful view, but the rest requires attention
This property while clean and neat is clearly dated and the price does not reflect the services available. The pool is in the front of the hotel and you cannot see the sea at all from there. The same outdoor cafe style breakfast area is where lunch and dinner can be found. Not great ambiance for dinner. While there is a cafe outdoor style small bistro by the beach it too has no real atmosphere. Also food was ok but again not anywhere it should be for the fees charged adn the location. They really need to lobby owners to bring the facility up to date in all respects
Stayed 7 nights in Nov 2023

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023

10/10 Excellent

Mohamad, Dearborn Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, easy access to beach, staff was very helpful.
Stayed 5 nights in Nov 2023

6/10 Okay

Dana

Stayed 4 nights in Nov 2023

8/10 Good

Stefana

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Pros: parking on site, beautiful beach, comfortable beach chairs, rooms are big, house keeping came twice a day, staff was friendly Cons: no one was cleaning up the seaweed in the beach, 1 restaurant on site that was poor and not on the beach, no staff on the beach to serve drinks,
Stayed 5 nights in Nov 2023

4/10 Poor

Vladimir, Yonkers

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

2/10 Terrible

Adhavan

Disliked: Staff & service, property conditions & facilities
Front staff were unhelpful and transportation takes very long in this location compared to other hotels in the area during previous stays.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The west bay club is a beautiful property on grace bay. It is on the smaller side if you prefer this over larger hotels with more guest. The front desk staff is amazing, very accommodating and helpful. Overall would recommend this property to others.
Stayed 3 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

John, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and an excellent buffet breakfast. The property fronts onto west part of Grace Bay, which is quieter and less crowded than the main Grace Bay beach. Most of the sea, but not the beach, in front of the property is roped off to exclude motor boats and jet skis. A short walk along the beach is a protected coral reef which is teaming with fish and sometimes a juvenile shark visitor. There is no shopping within easy walking distance, but parking is free for guests, in a gated lot adjacent to building.
Stayed 7 nights in Nov 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

Eileen, Manchester

Traveled with partner
Liked: Cleanliness, staff & service
Our room was showing signs of aging, one bathroom sink was not draining, the patio door handle was loose and hard to lock. Breakfast was very good. Pool area was nice and the location was great as far as the beach being so close.
Stayed 4 nights in Nov 2023

10/10 Excellent

ian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel
Stayed 7 nights in Nov 2023

10/10 Excellent

Eduardo E.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole environment is of security and safety. the staff is very courteous and helpful. The food was excellent.
Stayed 7 nights in Oct 2023

10/10 Excellent

Anita

Stayed 5 nights in Oct 2023

10/10 Excellent

Wanda, Washington

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Close to the beach, easy- going accommodating staff...Food was so tasy! Excellent, actually. Thoroughly enjoyed our stay.
Stayed 5 nights in Oct 2023

10/10 Excellent

Mark

Stayed 4 nights in Oct 2023

10/10 Excellent

helton, Miami

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo.. para relajarte y disfrutar del mar excelente.. Todo el personal muy pero muy amable y la comida sabrosa y no dejes de comerte el helado de coco 👌👌
Stayed 3 nights in Oct 2023

8/10 Good

Charline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was marvelous, the view was not what I had expected... in fact it had surpassed my expectations!!! All the staff were superb in speech, very helpful and did considerate gestures. The front desk agent was to die for, so courteous, so soothing, her attitude was a thousand over 10. You may ask why I gave a 4 star over 5 on overall rating, and it's solely because the complimentary breakfast is very limited... didn't really meet my tastebuds standards and the dinner menu is not really extensive neither. However I would stay and visit again, but eat off property!!!
Stayed 3 nights in Oct 2023