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Reviews of Omena Hotel Turku Humalistonkatu

2.5 out of 5
Omena Hotel Turku Humalistonkatu
Humalistonkatu 7, Turku

Reviews

7.4

Good

Rating 10 - Excellent. 183 out of 1003 reviews" "
Rating 8 - Good. 459 out of 1003 reviews" "
Rating 6 - Okay. 212 out of 1003 reviews" "
Rating 4 - Poor. 91 out of 1003 reviews" "
Rating 2 - Terrible. 58 out of 1003 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Sylvain

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Unsafe and not clean
Stayed 1 night in Dec 2023

2/10 Terrible

Sylvain

Disliked: Cleanliness, staff & service, property conditions & facilities
I was staying at Omena hotel ,my bag was stolen from my room and it was a nightmare.It us very unsafe and they do not clean rooms.
Stayed 1 night in Dec 2023

6/10 Okay

Jesse

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Jere on Oct 25, 2023
Hei, kiitos arvostelustasi!

8/10 Good

tarja

Traveled with family
Liked: Amenities, property conditions & facilities
Easy to founded Near by everything
Stayed 2 nights in Aug 2023
Response from Jere on Oct 25, 2023
Thank you for your review. It's great to hear that you enjoyed your stay and particularly liked the location of the hotel

8/10 Good

Nancy

Liked: Cleanliness, staff & service, room comfort
Great location
Great location close to the train station! Price was right! Clean and comfortable!
Stayed 1 night in Aug 2023
Response from Jere on Oct 25, 2023
Thank you for your review. It's great to hear that you enjoyed your stay and particularly liked the location of the hotel

10/10 Excellent

EDIT

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s in the centre, the most tourist attractions are in walking distance. I think the hotel has been recently renovated, it’s in good condition and very clean.
Stayed 2 nights in Jun 2023
Response from Omena Hotel Turku Humalistonkatu on Jun 23, 2023
Hello Edit, thank you for the review!

8/10 Good

Jonni

Stayed 1 night in May 2023
Response from Omena Hotel Turku Humalistonkatu on May 10, 2023
Hei Jonni, kiitos arviostasi!

6/10 Okay

Sami

Stayed 1 night in Sep 2022
Response from Omenahotels Turku on Oct 5, 2022
Hei Sami,Kiitos arvostelustasi!Ystävällisin terveisinJocke.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Omenahotels Turku on Oct 5, 2022
Hei,Kiitos arvostelustasi! / Thank you for your review!Ystävällisin terveisin / Kind regardsJocke.

8/10 Good

Michael

Liked: Cleanliness
Unusual place, no staff and entry is by keycode at street door, in lobby and then at room door. Large room, small bathroom. Large window that doesn't open and blacked out so can't see anything. A little expensive for the overall situation, but a good location for walking through the city for shopping and food.
Stayed 2 nights in Aug 2022
Response from Omena Hotel Turku Humalistonkatu on Aug 30, 2022
Hello Michael, and thank you for the extensive review!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022
Response from Omenahotel Turku Humalistonkatu on Aug 28, 2022
Hei, kiitos arvostelustasi / Thank you for your review.

4/10 Poor

Noora

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
I provided my passport information well advance as requested by the hotel but no entry code was provided at the time of the check in. The only way to contact the hotel was via phone number that costs about 80 cents per minute and my phone with a prepaid SIM card wouldn’t allow me to make such phone calls. Finally with the help of Hotels.com chat I was able to receive a code 40 minutes late. We get to the room and two of the beds are not made, and initially didn’t even appear to exist because they are compact and need to be assembled which I had no idea how to do because I’ve never seen such before. I contacted Hotels.com chat again but they couldn’t help. Finally I stopped a guest in the hallway who kindly came to our room and set the beds for us. He said he also didn’t know beforehand. Due to all that difficulty I was late to my meeting.
Stayed 4 nights in Jul 2022

6/10 Okay

Istvan

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pros: Excellent location, easy walking distance from railway station and long distance bus terminal. Close to Turku Art Museum. Lots of shopping nearby, easy walk to downtown tourist attractions. Room is large and clean, bathroom is clean. Cons: Room is ugly, depressing with no decor, and spartan, sparse furniture that looks as if gathered from a charity shop closure sale at a good discount. Window taped over instead of blinders or curtain, cannot be opened (for the better since it is looking at an airshaft). Makes you feel you crushed in a shelter, apart from paying 100 euros. No reception (you get a texted code that opens main door and room), so you cannot leave your baggage if you arrive before 4 PM nor on the day you leave. No breakfast, although there is a minifridge so you can buy supplies in nearby food stores.
Stayed 1 night in Jul 2022
Response from Omena Hotel Turku Humalistonkatu on Jul 21, 2022
Hello Istvan, thank you for the review!

8/10 Good

Daniel

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was an ok place
Stayed 1 night in Jul 2022
Response from Omena Hotel Turku Humalistonkatu on Jul 21, 2022
Hello Daniel, thank you for the review!

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid.
Dirty and outdated hotel. No staff on-site.
Stayed 1 night in Jul 2022
Response from Omena Hotel Turku Humalistonkatu on Jul 16, 2022
Hi Andrew, thank you for the feedback! I am sorry to hear about the level of cleanliness. Hopefully you contacted our customer service so that we were able to help you with this!

6/10 Okay

Valérie

Business traveler
Disliked: Staff & service, room comfort
It would be good to provide soap and to remind people not to talk in the corridors at night.
Stayed 4 nights in Jun 2022
Response from Omenahotel Turku Humalistonkatu on Jun 24, 2022
Hi Valérie, thank you for your review. I'm so sorry that there was no soap in your room! There should have been. I also apologize for other hotel guests being too noisy in the corridor. Did you know you can always call our customer service if there's any problems. We can for excample advice you how to get more soap and we can also send a security guard to the hotel if other customers are being noisy and disturbing.

2/10 Terrible

Margus

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2022
Response from Omenahotel Turku Humalistonkatu on Jun 24, 2022
Hi Margus, thank you for your review.

8/10 Good

Merja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Omenahotelli Turku Humalistonkatu on Jun 24, 2022
Hei Merja, kiitos arvostelustasi!

10/10 Excellent

Ilmari

Liked: Cleanliness, amenities
Stayed 1 night in Mar 2022

2/10 Terrible

Hannah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing omena did was give me a full refund. There's a lot I could say, but I want to leave you with the one that'll stick in my mind forever: there was a big smear of blood on one of the doors next to mine. We're talking like 8cm by 5cm, so a substantial size! The room was extremely unclean, tattered, and resembled the sort of place you'd get murdered. This was enhanced by the seeming lack of security other than a coded bedroom door - that anyone could see and use. This was one of the worst places I've ever been (and as a student, that's quite an achievement), and I'd strongly suggest looking elsewhere. I couldn't even bring myself to sleep through the night, and quickly gathered up my stuff and found a new hotel! Note that there is a second omena slightly across the city which is apparently quite nice (didn't trust to see), so this could just be a VERY bad example of an omena.
Stayed 2 nights in Nov 2021
Response from Omenahotel Turku Humalistonkatu on Nov 20, 2021
Hi Hannah, thank you for your review. I'm terribly sorry for your bad experience in our hotel.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Omena Hotel Turku Humalistonkatu on Nov 3, 2021
Kiitos palautteestasi! Thank you for your feedback!

6/10 Okay

Kimberly

Disliked: Staff & service, amenities, property conditions & facilities
This is a hotel that has taken over part of a residential building near the train station. There is no staff and no on-site help available to store luggage, change rooms if needed, make requests of any kind. You are on your own. The hallways show a lot of wear and tear and there is absolutely no character to the place. Bathroom floor floods when showering. Lighting offers one extremely bright setting. Price is too high for the value of the hotel- would not recommend.
Stayed 1 night in Sep 2021
Response from Omena Hotel Turku Humalistonkatu on Sep 8, 2021
Hello Kimberly, thank you for writing us feedback! As there is no staff present, we have a 24/7 customer service that can help you with changing rooms or with any kind of requests like you mentioned. You are able to contact us also by the hotel telephone that can be found at the first floor. You are never on your own when staying with us, we are available online 24/7 to help you with your needs. I am awfully sorry to hear about the bathroom situation and that you did not feel like you received what you had paid for.

6/10 Okay

Sami

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jul 2021
Response from Omenahotels Turku on Jul 9, 2021
Kiitos palautteestasi! Thank you for your feedback!

2/10 Terrible

Ann-Mari

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not enough fresh air in the room
1st I had to notify to send me a code after I chqnged my reservation. 2nd Our code was not working and I had to call and get charged in order to give me a correct code. Not enough info on the stairs or lighting on the frond hall. Also it was disappointing that we didnt have fresh air in the room, all the windows were sealed and No air conditioning was available. We got the stuffy noses during the evening.
Stayed 1 night in Aug 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Pros:The booking system is easy Cons: The room wasn’t cleaned properly, elevator was dirty and didn’t seem to work normally. Also there was this weird banging noise from somewhere in the property for a few hours in the morning
Stayed 1 night in Aug 2020

10/10 Excellent

Igor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Very clean and spacious room. The check in is very easy, fast and straight forward. The window had a big sticker on it so it made the room darker. The entrance from the building and the elevator could be a bit more welcoming. Good price as well
Stayed 1 night in Jul 2020

8/10 Good

Ahmed

Liked: Staff & service, property conditions & facilities, room comfort
Great location and affordable prices
Perfect location, reasonable prices. The room could have been cleaner.
Stayed 1 night in Jun 2020

6/10 Okay

Kodjovi

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2019

6/10 Okay

Jamylle

Business traveler
Liked: Cleanliness, room comfort
The room was too cold and the sopa provided is of bad quality.
Stayed 1 night in Dec 2019
Response from Paula on Dec 13, 2019
Hi Jamylle, Thank you for your feedback. I'm sorry to hear that your room was too cold. I hope you contacted our customer service so that we were able to provide you with extra blankets if necessary. I'm sorry that you didn't like our soap, we are changing into a new formula soon, I hope you like that one better. Kind regards, Paula

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

It would be better if the room was clean every day i.e change of bins. Having no staff in the building we found that it was okay and unique.
Stayed 4 nights in Nov 2019
Response from Paula on Dec 14, 2019
Hi, Thank you for your feedback. I'm glad to hear that you liked our concept. Extra cleaning can be requested from the customer service. Kind regards, Paula

6/10 Okay

Mr J F

Traveled with group
October weekend.
Nice and central in Turku. More of a hostel than a hotel. Take a travel plug for the wash hand basin.
Stayed 2 nights in Oct 2019
Response from Paula on Dec 13, 2019
Hi, Thank you for your feedback. I'm sorry to hear that you were not completely satisfied with your stay. Kind regards, Paula

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Exterior of entry very grubby and was not a good first impression. The first room we stayed in was basic but spacious. The second time we stayed the room was half the size and quite tacky. Check-in was later than most places and no way to easily contact anyone. Would not stay here again.
Stayed 2 nights in Aug 2019
Response from Paula on Sep 13, 2019
Hi, Thank you for your feedback. I'm sorry to hear that you were not satisfied with the hotel room. Unfortunately we are not able to offer an earlier check-in time. However, our customer service is available 24/7 through phone and it is free to contact us from the lobby phone. Kind regards, Paula

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 2 nights in Aug 2019
Response from Ville / Omenahotels on Aug 17, 2019
Thank you!

8/10 Good

Godfried

Traveled with family
Liked: Cleanliness, property conditions & facilities
A good no frills hotel
A good no frills hotel. Value for money.
Stayed 1 night in Aug 2019
Response from Paula on Aug 11, 2019
Hi, Thank you for your positive feedback. I'm glad to hear that you were satisfied with your stay. Kind regards, Paula

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great base for Turku. Clean and convenient with everything we needed for a family of 4.
Stayed 3 nights in Jul 2019
Response from Maria on Jul 28, 2019
Hello, Thank you for your feedback! Great to hear you enjoyed your stay.

6/10 Okay

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Automated hotel near centre
Stay adequate. Clean and tidy except at entrance. Street parking quite tight at present.
Stayed 1 night in Jul 2019
Response from Vilma on Jul 19, 2019
Hello, Thank you for your feeback. Kind regards Vilma

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine. It’s just that the4 pm check in time is a bit too late. That can be changed to the most acceptable check in time of 12:00pm
Stayed 3 nights in Jun 2019
Response from Paula on Jul 8, 2019
Hi, Thank you for your positive feedback. I will put your suggestion about earlier check-in time forward. Have a nice summer!

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2019

2/10 Terrible

rachel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s said it 4 star but it’s not like this in real life. No receptionist and no one to talk to
Stayed 2 nights in Apr 2019

6/10 Okay

Fabrizzio

Liked: Property conditions & facilities
Disliked: Cleanliness
Basic no frills stay
Very basic style hotel, rooms have what is needed including a small fridge, kettle. Can't open windows for a bit of fresh air. Don't expect rooms to be cleaned during your stay but there are cleaner trolleys left around the hotel if you need another towel. Bathroom could have done with being cleaner but overall it does the job if you need a no frills stay.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Jacob

Disliked: Cleanliness, staff & service
Good location
I like the area and it's closeness to places of interest. All the places I visited were within walking distance. The room was clean however the towels and bedsheets smelled of sweat. I am not sure whether the sheets were not replaced or not washed well. I had to cover the bed with my shirt to drown the smell of sweat. I hope this will be taken care of in the future.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

STEPHANIE HL

Spacious room
Very convenient to walk around. Spacious room. We are happy with it.
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
4pm check in time was very ïnconvinient. Several groups like us were waiting for long before we were allowed to get in.
Stayed 1 night in Aug 2018

8/10 Good

Jeff, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is basic clean accomadation, and reasonably priced for Finland anyway. It was centrally located, and codes for the doors worked efficiently
Stayed 1 night in Aug 2018
Response from Maria on Aug 16, 2018
Thank you for your feedback!

6/10 Okay

Aapo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2018