All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.
Dear Kayla,Thank you for your kind words! We're delighted to hear that you found our facilities to be very nice and our staff service was good. We strive to provide a comfortable and enjoyable experience for our guests, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager.
10/10 Excellent
Monica
Traveled with partner
Apr 14, 2024
Everything was very clean staff was friendly and helpful
Monica
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on Apr 15, 2024
Dear Monica,Thank you for the comments. It brings us great joy to know that you found our staff to be friendly and helpful and that your room was clean and met your expectations. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.
10/10 Excellent
Jeffrey, Huntsville
Traveled with family
Apr 14, 2024
The young lady(Morgan?) and really the entire staff is super nice and helpful! The hotel could definitely use a little upgrade. But overall clean and comfortable.
Jeffrey
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 15, 2024
Dear Jeffrey,Thank you for the review. It is delightful to hear that you had a wonderful experience, with friendly and helpful staff, clean rooms, and an overall enjoyable stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope that you will choose to stay again.Sincerely,Hotel Manager.
8/10 Good
Joshua
Traveled with partner
Apr 14, 2024
Liked: Cleanliness, staff & service
Property is a bit aged, but everything was clean & a nice stay.
Joshua
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 15, 2024
Dear Joshua,Thank you for the review. We are delighted to hear that everything was clean and that you had a pleasant stay. We strive to ensure that our guests have a comfortable and enjoyable experience. We hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager.
Dear Jalicia,Thank you for your kind review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.
Dear Eric,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager
10/10 Excellent
Hugh
Apr 12, 2024
Liked: Staff & service
Room has fleas
Hugh
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 12, 2024
Dear Hugh,We are truly sorry to hear about the discomfort you experienced during your stay due to fleas in your room. This is certainly not acceptable, and we apologize for the inconvenience this caused. Ensuring a clean and pest-free environment for our guests is of utmost importance to us, and we take reports of this nature very seriously. Rest assured, we're taking immediate steps to address the issue and ensure it does not recur. We hope to have the opportunity to make it right for you in the future.Sincerely, Hotel Manager
The mattresses are on the firm side, however love that they switch between bacon and sausage during breakfast vs the yucky spam stuff several months ago. Much better!! Decent prices and convenient location.
Jason
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 18, 2024
Dear Jason,Thank you for the review. I'm glad to hear that you are satisfied with the convenient location, comfortable mattress, and affordable price. Guests who trust us with their business are usually satisfied and happy. It is our vision to be our guests' favorite hotel destination when they visit the area. We assure you that your next experience will be excellent. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.
Dear Guest,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to welcoming you again soon.Sincerely,Hotel Manager.
Waited for the room for almost 2 hours. Booked a non-smoking room and received a smoking room. Staff was no help.
David
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on Mar 5, 2024
Dear David,Thank you for the review. I’m sorry that we could not exceed your expectations in every way. We’re always working to make the guest experience better than ever before. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.
6/10 Okay
Jackie
Traveled with partner
Mar 3, 2024
Liked: Cleanliness, staff & service
Property was older but in good condition. For the price, $199/ night I expected more. Breakfast staff was friendly. Cleaning staff was sitting on steps taking smoke breaks. That was unprefessional
Jackie
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 4, 2024
Dear Jackie,Thank you for providing the review. It's great to see that you found friendly staff service and an overall good experience. However, we apologize that we didn't live up to your expectations in some way. We will use your comments as we change and improve. We guarantee that your next visit will be awesome. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.
8/10 Good
Nicholas, Bossier City
Mar 3, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This was a motel style Best Western. The room was clean. The overall property is old. Breakfast was good. It was worth the price.
Nicholas
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 4, 2024
Dear Nicholas,Thank you for the review. We are pleased to hear that you found the room to be clean and that you enjoyed the breakfast provided. We will use your comments and make decisions every day that lead us closer and closer to being the best hotel in the area. We are committed to ensuring that you have a great stay with us. I hope that we have the opportunity to serve you.Sincerely,Hotel Manager.
6/10 Okay
Dennis, Durham
Mar 2, 2024
Dennis
Stayed 3 nights in Feb 2024
Response from Hotel Manager. on Mar 23, 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. But, we regret any inconvenience you faced. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.
Dear Justin,Thank you for the feedback. I’m glad you had a good experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.
Very pet friendly- great breakfast- beds good- close to grass for dog
Saundra
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 12, 2024
Dear Saundra,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience with our friendly staff, comfortable beds, and enjoyable breakfast. Providing exceptional service and ensuring our guests' comfort are our top priorities, and we met your expectations in these areas. We hope to have the pleasure of welcoming you back.Sincerely,Hotel Manager.
Dear Guest,Thank you for your kind review. I’m glad we could provide a nice room and great service. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come. Sincerely, Hotel Manager.
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope we will have the pleasure of serving you again very soon.Sincerely, Hotel Manager.
6/10 Okay
Walter
Traveled with family
Jan 5, 2024
Security latch on front door missing.
Walter
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Jan 9, 2024
Dear Walter,Thank you for the review. It's nice to see that you had an overall good experience. But, we apologize for some inconvenience you faced. Guests satisfaction is our top priority and we take committed actions every day to ensure guests rate us as the best hotel in the area. We're committed wholeheartedly to exceeding your expectations next time. Please give us an opportunity to serve you.Sincerely,Hotel Manager.
It was last min but everything was good. Friendly and fast service
Rocisa
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Rocisa,Thank you for the great review. We're so appreciative of you and glad that you found friendly staff service and everything was good. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I’m glad we could satisfy you, as we do so many others each day. I hope that you will choose to stay again.Sincerely,Hotel Manager.
Dear Gabriel,Thank you for the review. I’m glad you had a good experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again soon.Sincerely,Hotel Manager.
Room clean , 2washclthes for 4 people. Breakfast person told kids to not get 2 helping. Pool open but not clean. Hard to get into from the road.
Ralph
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 26, 2023
Dear Ralph,Thank you for commenting. It's nice to see that you found the clean room and an overall good experience. We do greatly apologize for your stay not being up to your satisfaction. We will use your comments as we change and improve. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will focus on the good things and choose to stay again.Sincerely,Hotel Manager.
4/10 Poor
Michael
Dec 22, 2023
Disliked: Staff & service, amenities
Get rid of the cockroaches
Michael
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 23, 2023
Dear Michael,Thank you for your stay. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.
Dear Guest,Thank you for the review. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible. Sincerely, Hotel Manager.
10/10 Excellent
Jerry
Nov 27, 2023
Jerry
Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 17, 2023
Dear Jerry,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager
Dear neysa,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.
Dear Jerry,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to seeing you again soon.Sincerely,Hotel Manager.
Definitely exceeded my expectations. Very clean, nice friendly staff, great breakfast. Will put it in our list of places to stay while in Tuscaloosa.
Jacqueline c
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Jacqueline,Thank you for the perfect rating! We're thrilled to hear that we exceeded your expectations with a very clean environment, friendly staff, and a great breakfast. It's fantastic to know that you plan to include us in your list of preferred places to stay in Tuscaloosa. We look forward to welcoming you back on your future visits!Sincerely, Hotel Manager
10/10 Excellent
Zachery
Nov 18, 2023
Liked: Cleanliness, staff & service, room comfort
Zachery
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Zachery,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager
6/10 Okay
john
Nov 12, 2023
john
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 14, 2023
Dear John,Thank you for the review. It's nice to see that you had an overall good experience. We apologize if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will reconsider staying with us again.Sincerely,Hotel Manager.
Property was in close proximity to the stadium and also many restaurants and things to do were close by! Our smelled like an old basement and the sink was clogged up.
Dustin
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on Nov 11, 2023
Dear Dustin,Thank you for bringing your concerns to our attention. It's nice to see that you found a convenient location. But, we apologize for some inconvenience you had. We shall definitely work on your observations. We strive to provide a comfortable and enjoyable experience for our guests. We shall appreciate your kind understanding and request a rethinking to visit.Sincerely,Hotel Manager.
The employees here are wonderful! The rooms were clean and safe. We will definitely be back!
Leanne
Response from Hotel Manager. on Nov 6, 2023
Dear Leanne,Thank you for the positive review. It's great to hear that you had a positive experience with the friendly employees, clean room, and overall service! I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. It's nice to see that you will stay with us again, and I hope you have the opportunity to do that soon. Sincerely,Hotel Manager.
Dear Jacklyn,Thank you for the feedback. It brings me joy to hear that you had a wonderful experience and valued the services we offer to our guests. We have a genuine sense of pride in this hotel and strive to cater to the diverse needs of our guests. I hope we will have the pleasure of serving you again soon.Sincerely,Hotel Manager.
I had a comfortable stay. The breakfast was very good and the woman who runs the breakfast is very nice also. It was a quiet day as there was no football game in town.
Angela
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Nov 4, 2023
Dear Guest,Thank you for your review! We're delighted to hear that you had a comfortable stay with us and enjoyed our delicious breakfast. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We hope to welcome you back for another enjoyable stay in the future.Sincerely,Hotel Manager.
10/10 Excellent
Isiah
Oct 29, 2023
Liked: Cleanliness, staff & service, room comfort
Isiah
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 30, 2023
Dear Isiah,Thank you for the review. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We hope to serve you again in the future. Sincerely,Hotel Manager.
Check in was quick and the rooms were clean to perfection. Me and my family will return for another stay. I highly recommend this place!
Verified traveler
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 26, 2023
Dear Guest,Thank you for choosing our hotel for your stay. I am so happy that you found a quick check-in, cleaned rooms, and had a good experience. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. It's nice to see that you would recommend us and look forward to seeing you again soon.Sincerely,Hotel Manager.
Dear Norman,Thank you for your review. We are thrilled to hear that you had an excellent experience with our staff. Providing exceptional customer service is a top priority for us, and that every guest feels welcomed and well taken care of. We look forward to welcoming you back in the future.Sincerely,Hotel Manager.
Looked a little suspect when we got there but it was actually a decent place. Rooms basic and nothing special but nothing to complain about either.
Breakfast was better than expected. For the piece it was a good choice. Staff was great.
Jason
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear Jason,Thank you for the review. I am thrilled that you had a wonderful experience with the friendly and attentive staff, the cozy and comfortable rooms, and the delicious breakfast options. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope that you will choose to stay again.Sincerely,Hotel Manager.
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.
Dear Jennifer,Thank you for your feedback. We are glad that you had a great experience with us. We take real pride in having so many satisfied guests like you. I hope you will continue to stay with us for many years to come.Sincerely,Hotel Manager.
8/10 Good
Marie
Traveled with family
Oct 16, 2023
Liked: Cleanliness, staff & service
This property has nice staff. The rooms are very clean and overall nice for what they have, an older hotel. You can tell with bathroom and shower area but they had a new shower head.
Marie
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on Oct 19, 2023
Dear Marie,Thank you for the review. I am pleased that you found a nice staff service, clean rooms, and amenities were liked. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I hope that you will stay with us again.Sincerely,Hotel Manager.
Room was clean and update breakfast was really good
Ricky
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Ricky,Thank you so much for your overwhelming words. I’m so pleased that you found us a clean and pleasant place to stay and that you liked our breakfast, friendly staff's hospitality. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a wonderful stay. We look forward to having you with us again soon.SincerelyHotel Manager
Carpet was dirty, hair in the shower, and moldy musty smell. AC unit made the smell worse.
Ronald
Stayed 1 night in Oct 2023
Response from Hotel Manager. on Oct 16, 2023
Dear Ronald,Thank you for the review. We sincerely apologize for the unpleasant experience you had during your stay. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.
Dear Guest,Thank you for the feedback. We are glad that you had a great experience with us. Our goal and aim is to make your next visit with us overwhelmingly positive. We hope to serve you again in the future.Sincerely,Hotel Manager.
If you want a place with sweet southern charm this place is your hotel! Everyone made us feel comfortable, gave out great directions and suggested an amazing burrito joint. If I'm ever in the south again I'll make sure to stay here! (And take a picture of the elephants)
Shannon
Response from Hotel Manager. on Oct 11, 2023
Dear Shannon,Thank you for your great feedback. It's fantastic to hear about your delightful experience at our hotel! We're thrilled that our staff provided you with sweet southern charm and went the extra mile to make you feel comfortable and offer helpful suggestions. We're also glad you enjoyed the local recommendations, like the amazing burrito joint. We look forward to welcoming you back.Sincerely,Hotel Manager
Dear Steve,Thank you for your feedback! We're delighted to hear that you enjoyed your room and had a great breakfast during your stay with us. Providing comfortable accommodations and a delicious breakfast is our priority, and we're thrilled you had a positive experience. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
Property is managed well. Rooms and lobby are a little dated but clean … pool is sparkling and morning breakfast was good. Really good value hotel. Would definitely stay here again. Only drawbacks … I don’t love the location … on a very busy industrial street off an expressway. And you have to make a U turn to get to the hotel from campus.
Drew
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 25, 2023
Dear Drew,Thank you for your detailed feedback! We're pleased to hear that you found the property well-managed, clean, and a good value. We appreciate your comments about the pool and breakfast as well. Your feedback about the location and access is noted, and we understand how these factors can influence the overall experience. We're grateful for your understanding, and we look forward to welcoming you back in the future. If there are any specific ways we can enhance your stay during your next visit, please let us know. Your satisfaction is important to us.Sincerely,Hotel Manager
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. It's nice to see that you would recommend us and look forward to seeing you again soon.Sincerely,Hotel Manager.
It is average for its age. Carpet should be removed or at least cleaned. Exterior door to the room needs to be resealed on the bottom (space beneath large enough to see outside light and large enough to admit insects and small critters. I had to request towels and bath tissue and pick them up at front desk. The room was not cleaned during the entire visit although I had requested full service. The breakfast was satisfactory.
Johnie
Stayed 4 nights in Aug 2023
Response from Hotel Manager. on Sep 14, 2023
Dear Johnie,Thank you for writing the review. It's nice to see that the breakfast was good and an overall good experience. However, we apologize that we let you down due to cleanliness issues and other concerns during your stay. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.
Dear Adam,Thank you for sharing your rating. We apologize that your experience fell short of your expectations. We value your feedback and will use it to improve our services. If there is anything specific you would like to address or discuss further, please let us know. We appreciate your patronage and hope to have the opportunity to make it up to you in the future.Sincerely,Hotel Manager