Exterior

Reviews of City Express Junior by Marriott Tuxtla Gutiérrez Poliforum

3 out of 5
City Express Junior by Marriott Tuxtla Gutiérrez Poliforum
Blvd Salomon Gonzalez Blanco, 4350, Col Patria Nueva, Tuxtla Gutierrez, CHIS

Reviews

8.2

Very Good

Rating 10 - Excellent. 193 out of 420 reviews" "
Rating 8 - Good. 130 out of 420 reviews" "
Rating 6 - Okay. 54 out of 420 reviews" "
Rating 4 - Poor. 24 out of 420 reviews" "
Rating 2 - Terrible. 19 out of 420 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Pauline, Covina

Traveled with group, Traveled with partner
Disliked: Amenities
There was a blockade in Tuxtla, we never made it to the hotel, we had to get a room in Chiapas De Corza and wait it out, plus the police shot someone during the blockade, we were not going anywhere near Tuxtla, I called to ask for a refund they basically said too bad you paid already!!
Stayed 1 night in Feb 2024
Response from Rigoberto Izquierdo on Feb 17, 2024
Lamentamos mucho la situación, comuniquese con expedia directamente

2/10 Terrible

Shelley

Stayed 1 night in Dec 2023
Response from General Manager on Jan 9, 2024
Srita Shelley Nos gustaria saber mas sobre el servicio que se le proporciono

10/10 Excellent

manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money and amazing stay iverall
Stayed 2 nights in Nov 2023
Response from General Manager on Jan 9, 2024
Le agradecemos mucho por su evaluacion y le esperamos muy pronto

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rigoberto Izquierdo on Nov 25, 2023
Muchas gracias por su evaluación, le esperamos muy pronto

6/10 Okay

Jose Alberto

Liked: Staff & service
Disliked: Cleanliness
Not recommended.
In general, dirty place. The staff was friendly.
Stayed 6 nights in Sep 2023
Response from Rigoberto Izquierdo on Oct 2, 2023
Muchas gracias por su evaluación, le esperamos muy pronot nuevamente

2/10 Terrible

Jose hernan

Stayed 1 night in Aug 2023
Response from Rigoberto Izquierdo on Oct 2, 2023
Muchas gracias por su evaluación, le esperamos muy pronot nuevamente

10/10 Excellent

Andrew, San Juan

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Great price but very small rooms and inconvenient location.
Stayed 1 night in Jun 2023
Response from Rigoberto Izquierdo on Oct 2, 2023
Muchas gracias por su evaluación, le esperamos muy pronto nuevamente

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Armando

Traveled with family
Liked: Property conditions & facilities
Excellent service.
There was an issue with the air conditioner however, we were given a new room immediately.
Stayed 1 night in Aug 2022

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Gerente General on May 7, 2022
Estimado huésped, Agradecemos su calificación, esperamos vuelva pronto. Saludos cordiales.

8/10 Good

Jaime Alberto

Stayed 1 night in Apr 2022
Response from Gerente on Apr 19, 2022
Jaime muchas gracias por tu preferencia, siempre trabajaremos para mejorar nuestro servicio y atenderte como tu te mereces, de parte de todo el equipo de City Junior Tuxtla Gutierrez te esperamos pronto!!!

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent
Stayed 1 night in Feb 2022
Response from Juan Morales GV de Ventas on Feb 8, 2022
Thank you very much for your comments we hope to see you very soon

10/10 Excellent

Andrew, San Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient place for a quick stay.
Stayed 1 night in Dec 2021
Response from Juan Morales GV de Ventas on Dec 21, 2021
Dear Mr. Andrew, we are very happy to have had you in our home, we hope to see you very soon. and remember mi casa es su casa

8/10 Good

Lucia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Dec 2021
Response from Front Desk on Dec 6, 2021
Hola srita. Lucia, para nosotros nos llena de felicidad que su estancia haya sido de su agrado, esperamos volver a brindarle nuestro servicio

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Gerente General on Jul 22, 2021
muchas gracias por su preferencia, seguiremos trabajando para siempre poder brindarle el mejor servicio, de parte de todo el equipo de City junior Tuxtla polifórum, lo esperamos pronto

6/10 Okay

Verified traveler

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Check-in was easy, room was quiet, hotel and parking felt very safe, breakfast was fine... unfortunately, our room had a musty smell, eww.
Stayed 2 nights in Apr 2021
Response from Gerente General on Apr 26, 2021
Dear guest, we regret that your stay was not the best, I hope you give us the opportunity to show you the changes we have made in our hotel on your next visit

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Rigoberto Izquierdo on Jan 25, 2021
Estimado, Luis muchas gracias por evaluacion y le esperamos muy pronto.

10/10 Excellent

George, Acapulco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien atendidos como siempre. Buen precio, buena ubicación, gran staff
Stayed 1 night in Oct 2020
Response from Rigoberto Izquierdo on Nov 6, 2020
Estimado George muchas gracias por sus comentarios, le esperamos muy pronto

10/10 Excellent

Danita

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Very clean family environment.
Stayed 1 night in Jan 2020
Response from Gerente General on Jan 28, 2020
Thank you so much for the comments. It will always be a pleasure to receive it here at home.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Gerencia General on Oct 2, 2019
Estimado/a huésped muchas gracias por su calificación de 10. Nos hace ver que cumplimos sus expectativas. Seguiremos trabajando cada día mejor. Esperamos poder servirle nuevamente.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great one night stay in Tuxla
This hotel was in a great location, secure, and 40 minutes to the airport: a clean hotel and room. The room was smaller than I thought but was manageable for my needs. Not a strong WIFI signal so that was a bummer
Stayed 1 night in Apr 2019
Response from City Express Junior Tuxtla Team on Apr 14, 2019
All the team that works in this hotel, we appreciate you comments and we hope to serve you in your next visit to the city.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT BED!!
comfortable nice bed good service and breakfast
Stayed 2 nights in Mar 2019
Response from City Express Junior Tuxtla Gutiérrez Team on Mar 25, 2019
Dear Guest, all the team that works in this hotel, we appreciate your comments and we hope to serve you in your next visit to the city.

8/10 Good

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast area
Great place for the price, clean comfortable and great service. My only complaint is the breakfast and the breakfast area.
Stayed 2 nights in Dec 2018
Response from GG Marikarmen on Jan 8, 2019
Muchas gracias por sus comentarios, el desayuno es algo básico pero realmente son alimentos de mucha calidad y siempre limpios y frescos. Esperamos tenga oportunidad de volver a hospedarse con nosotros y atenderlo como su casa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Equipo de City Express Junior Tuxtla Gutierrez on Dec 31, 2018
Muchas gracias por sus comentarios, todo el equipo que colabora en este hotel le deseamos Feliz 2019, esperando nuevamente poder servirle en esta su casa.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Last Day in Chiapas.
My wife and I were really impressed with this Hotel. It was clean, affordable, offered a hot/cold breakfast and was close to a mall, walmart and other stores. The staff was very friendly, courteous and the check in was amazingly fast. The clerk verified my ID, my reservation, gave us our room key and that was it!! Great hotel to stay in. Will look for other City Express Hotels for our other destinations. Very, Very satisfied with this chain of Hotels.
Stayed 1 night in Sep 2018
Response from Team City Junior Tuxtla Gutierrez on Oct 2, 2018
Thanks so much.

6/10 Okay

Marco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The air conditioner was so noisy, i madre a repair request but nothing happens
Stayed 4 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It would improve if they had a samall fridge in the room

8/10 Good

MAURICIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Good Price
Excellent hotel, we only expend 1 night there, but no problem at all... everything was 'slow and easy'

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nice stay for work.
Not all the rooms have hot water. Be sure to ask so that you don't end up ready to shower after a long day on the road only to be disappointed by the cold shower. Very clean and awesome except for the lack of hot water on 2 stays.

10/10 Excellent

Eder E

Liked: Cleanliness, staff & service, room comfort
Cool Trip
Very nice staff very polite highly recommended rooms were clean at all times, breakfast was the boooomb lol
Response from Rigoberto Izquierdo on Oct 2, 2023
Muchas gracias por su evaluación, le esperamos muy pronto nuevamente

8/10 Good

Lindsay, puerto morelos, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quick stopover in Tuxtla
Perfect for a quick stopover in Tuxtla. Well stocked breakfast, conveniently located for getting to the airport and into town. The room was clean but had a bit of an odor.

6/10 Okay

Louise Ann, Puerto Vallarta.

Liked: Cleanliness, staff & service
Nice and comfortable.
Our stay was only for one night but it was adequate and the staff was very pleasant. The breakfast was good.

8/10 Good

Lisa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, but a little musty smelling without fan on
Nice Hotel. Little out of the way if you want to see Centro, about a 10 minute Taxi ride. There is a Wal-mart next door, but not really any places to eat close by. Rooms were nice, and clean, but smelled a little musty without a fan or a/c going. Staff was friendly and helpful. I would stay here again.

10/10 Excellent

Michael , Phoenix, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel for the price
All the staff was very attentive and police. Taxis were readily available right out side the hotel. Overall the hotel and services were very good for what it is. Internet was excelent! I would definitely use it again in the future!

6/10 Okay

RUBEN, MEXICO

Liked: Cleanliness, staff & service
Disliked: Room comfort
GOOD HOTEL
IT´S OK, THE ROOM IS SMALL BUT VERY CLEAN. CONSIDER THIS HOTEL ONLY FOR BUSINNES NOT FOR PLEASURE.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Nice Hotel, great staff, perfect clean rooms
It was a nice experience with the stafff, great rates and clean rooms.

8/10 Good

Kim, Ensenada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We just wanted a hotel close to the airport. This is a nice location, easy to catch taxis or buses into the zocalo. 30 min taxi ride to the airport. Very nice staff, rooms clean, lots of hot water.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No service!!!
No service! That seemed to be the motto for this hotel. They don't tell you what they offer and when you ask about it they tell you it is not available. We were told to eat at Las Pinchanchas but when we asked about the restaurant they told us we had to take a taxi to get there. Little did we know that they offer a shuttle to the various places around the city for free. Also it is advertised that they have a shuttle to the airport. When I asked they said they stopped offering that service 2 years ago. They even said "well you should have called ahead to verify." The worst part about the entire experience happened to a friend. On his reservations it said City Junior upon arriving he was told he was at the wrong hotel!!! He was told he had to take another taxi to the correct hotel. They never offered a room or a way to get to the other hotel!! Poor service and no service at all!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Ok
Terrible WiFI access

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
The hotel was very clean and comfortable.

6/10 Okay

Allán Dalec

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El desayuno es malo. Las habitaciones pequeñas y muy encerradas con olor a humedad. El personal muy amable y servicial.
Stayed 3 nights in Mar 2024

8/10 Good

Marco antonio

Liked: Cleanliness
Disliked: Staff & service
Terrible el desayuno que incluyen, todo es desechable y el desayuno es muy malo
Stayed 1 night in Mar 2024

4/10 Poor

Alma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Aire acondicionado muy ruidoso, la cortina de la regadera en mal estado.
Stayed 1 night in Mar 2024
Response from Rigoberto Izquierdo on Mar 20, 2024
Lamentamos mucho el inconveniente! lo esperamos para su proxima estancia y poder ofrecerle un upgrade

10/10 Excellent

Odel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitacion limpia solo le hace falta un extractor al baño ya que los olores se quedan en la habitación.
Stayed 2 nights in Mar 2024
Response from Rigoberto Izquierdo on Mar 19, 2024
Muchas gracias por sus comentarios, le esperamo muy pronto.

8/10 Good

OTHON

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amable el personal, las instalaciones bien, muy pequeñas las instalaciones.
Stayed 1 night in Feb 2024
Response from Rigoberto Izquierdo on Mar 7, 2024
Muchas gracias por sus comentarios, le esperamos muy pronto

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente
Stayed 1 night in Feb 2024
Response from Rigoberto Izquierdo on Mar 2, 2024
Muchas gracias Marilyn le esperamos muy pronto

10/10 Excellent

Acela Nayelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Dec 2023
Response from Rigoberto Izquierdo on Mar 2, 2024
Muchas gracias por sus comentarios, le esperamos muy pronto