Premium bedding, down comforters, memory foam beds
Check availability

Reviews of Casa de los Arcangeles

3.5 out of 5
Casa de los Arcangeles
C. Cuauhtemoc No.4 Centro Historico, San Cristóbal de las Casas, CHIS

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 53 reviews" "
Rating 8 - Good. 19 out of 53 reviews" "
Rating 6 - Okay. 8 out of 53 reviews" "
Rating 4 - Poor. 1 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Stayed 2 nights in Mar 2020
Response from Hotel Casa de los arcangeles on Mar 16, 2020
Gracia por su comentario! Casa de los arcángeles le envía un calurosa saludo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay in San Cristóbal
I have no complaints about this hotel. It was really great and ended up looking better in person than in the pictures. Very nicely decorated and a friendly staff is always a plus!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A boutique gem in San Cristobal!
We spent four wonderful nights in this quiet yet convenient location. The staff were delightful and always willing to help. The room was beautiful and spotlessly clean.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay here!
Great 2-night stay, and perfect for relaxation. Lovely buffet breakfast served in the central area right outside our hotel room. This hotel is situated within a block walking distance to the plaza and other amazing walking streets. The hotel is beautifully furnished in the older colonial style with beautiful wooden doors and amazing architecture. Very quiet (only 8-9 rooms) and conducive to sound sleep even though it's in the heart of the city. We thoroughly enjoyed our time there.
Response from General Manager on Nov 18, 2016
We realle appreacciate your comments, we are so glad that you enjoyed your stay with us!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located hotel with good breakfastd/wi
Nice place, centrally located in the most hip area of the city. Walking distance to nearly everything. Well managed hotel and very friendly/accommodating staff
Response from General Manager on Nov 18, 2016
Thank you very much for your nice comments, enjoy!

8/10 Good

meh, k

Liked: Cleanliness, staff & service, property conditions & facilities
E excellent location
Walking distance from everything and everywhere.delicious breakfast and friendly staff.mattress hard as a rock and the toiletries very cheap quality.

10/10 Excellent

Linda, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect in center of city
Excellent front desk help. Always friendly.
Response from General Manager on Nov 18, 2016
Gracias!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Lovely Hotel with Booking Problems Unsettled
This is a lovely older hotel ideally located in San Cristobal. However, we had problems with our check-in. We did not get the room that we booked: king bed, private terrace and a fireplace. We even showed them the pictures that the hotel had posted online and they claimed that they were not told that we wanted that room all the while that was the only room shown. So be sure to follow up with the hotel directly - they told us that the room we booked cost more and was also not available. They would not even give us a complimentary breakfast for our trouble. The woman who works at the front desk in the mornings was very apologetic, but the evening clerk was rude. We did not even get our complimentary welcome cocktail. The other staff were very kind and pleasant. Hotels.com was very accommodating and made it up to us!

4/10 Poor

Connie, Olympia, WA

Disliked: Staff & service, property conditions & facilities, room comfort
Not as expected
Completely empty. Staff not helpful. Required a 1000 pesos deposit for "incidentals" but the clerk didn't know how to refund it. Definitely do not recommend.

10/10 Excellent

Ryan, Chiapas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
My wife and I were very pleased with the hotel. It was very clean, and in a convenient location. The staff were very helpful. The hotel was very quiet, especially after the restaurant closed down. The restaurant served very good food and excellent coffee. We have been to San Cristobal several times, and we plan to stay at this hotel in the future.

8/10 Good

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Francisca, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, no airport shuttle
Gorgeous hotel, GREAT location, excellent service with one important exception: advertised airport shuttle doesn’t exist. One of the oldest colonial buildings in SC, it is in the historic district, walking distance to everything. Nicely appointed room and bathroom (#2 described well by another reviewer). Plenty of hot water, great shower head, very comfortable bed. So grateful for the electric room heater! About four of seven rooms are arranged colonial-style around the dining area set in an inside courtyard, gorgeously appointed, filled with natural light. Beautiful common areas: reading room, store, back garden patio. Limited but delicious breakfast included in our discounted price (50% off) for Feb 27-28. Great staff! Very helpful, friendly. Noise from nightlife and dining area never woke us but ear plugs are advisable. The shuttle was one reason I chose this hotel. I confirmed it by phone with hotels.com. Airport taxi charged a premium (700 pesos) because it was midnight. I showed the manager a print out where it is promised. She said they had no shuttle. I asked for reimbursement of the difference (200 pesos) between what I paid and what was promised. Instead, we were offered a taxi to the airport for the advertised price but that, too, fell through. I told the staff and am still waiting to hear from the manager. I recommended the management address this but I still see it on hotels.com as of 3/11/14. Also, no slippers or bathrobe are provided as promised.

10/10 Excellent

Francisca, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend tho shuttle falsely advertised
Beautiful hotel, GREAT location, excellent service except advertised shuttle from Tuxtla Gutierrez airport doesn’t exist. In historic district, close to everything, in the heart of the action. Presumably one of the oldest colonial buildings in the city. Nicely decorated room and bathroom, plenty of hot water, great shower head. Very comfortable bed. So grateful for the electric room heater! Of some seven rooms total, about four on first floor arranged (colonial-style) around a beautiful, inside courtyard which is the dining area, gorgeously appointed, filled with natural light. Beautiful common areas: reading room, store, back patio with potted plants. Limited but delicious breakfast included. Great staff! All very helpful, friendly. Noise from nightlife and dining area never woke us. If you’re a light sleeper, take ear plugs. The shuttle was a main reason I chose this hotel. I confirmed it by phone with hotels.com. Taxi charged a premium because it was midnight. I told the manager, showing a print out where it is promised. She said they had no shuttle. I asked for reimbursement of the difference of what I paid the taxi and what was promised. Instead, I was offered a taxi to the airport at the advertised price when I left. The hotel management and/or hotels.com need to address this and other minor discrepancies in what is promised on the website such as slippers and a bathrobe provided in the room. Makes me hesitant to use hotels.com, again.

10/10 Excellent

Mary Horton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bart, Mexico City

Disliked: Property conditions & facilities, room comfort
Small city hotel close to the central square
well located basic hotel that's on for a short stay. Rooms are sober with a noisy minibar. The bathroom is small and no bathtub. Breakfast wasn't great and the published price for breakfast wasn't respected. Overall the hotel is "ok".

2/10 Terrible

Lawrence, Atlanta, GA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staff attempted to Blackmail me.
Checked in and it was a clean room. I am not fluent in Spanish, but was waiting on a friend who was, and while waiting the front desk person was trying to tell me something I couldnt comprehend. When my friend came and translated, the employee was trying to tell me I had to pay a 5000 peso deposit cash that I would recieve back when I left? When asked why his response was "politics". I said no and spent the remainder of my trip paranoid of repercussions of not playing ball. I checked out a day early.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice decor, lack tour information
We stayed for a couple of nights and had a very comfortable and aesthetic experience. The room was comfortable, the staff was willing to do anything or get anything the hotel did not have to offer itself. Decor is great. took lots of pictures. Location is perfect for anything in san cristobal. The only critique is that they neither had local maps to help newcomers find their way around nor were very savvy in helping their clients findf excursions or tailored activities. Instead we depended on a local taxi driver who offered to take us to wonderful places and see things that local people know about. Hotel reception staff could improve in this aspect. The restaurant staff need no improvements. they were all about service and giving a great experience.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es buena y las instalaciones están bonitas, pero el agua caliente nunca salió, el estacionamiento está un poco lejos, las almohadas son muy duras y el servicio de buffet no estaba funcionando aunque pues si estás en san Cristobal hay muy buenos lugares para comer 😁
Stayed 1 night in Jul 2019

6/10 Okay

julio cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lo bueno y lo malo
Lo malo: las almohadas muy poco cómodas, los productos de limpieza como jabón y shampoo de muy mala calidad. Lo bueno: excelente ubicación, su personal no puede ser mejor. El ambiente agradable.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Muy bien localizado
No tiene Restaurante adecuado a las necesidades. Son solo desayunos y no te "invita" a desayunar ahí, muy solo y desalmado
Stayed 4 nights in Mar 2018

8/10 Good

pam, ciudad de mexico

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel con excelente ubicación
El personal es excelente muy amables todos y dispuestos a ayudar. El restaurante tiene buena comida pero solo tienen servicio de desayuno. Las habitaciones son grandes y limpias, lo malo es que son muy frias y el colchón es algo duro, hace falta mejores cobijas y almohadas para que la estancia sea excelente. La ubicacion es perfecta muy centrica. Es un hotel muy bonito
Stayed 3 nights in Nov 2017
Response from Sofia Vidal on Nov 28, 2017
Muchas gracias por sus comentarios. Consideramos cada uno de ellos como una buena área de oportunidad para mejorar y apreciamos su reconocimiento.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable y romántico
Todo excelente, la atención es muy buena las camas cómodas y limpias
Stayed 2 nights in Nov 2017
Response from Sofia on Nov 17, 2017
Muchas gracias por sus comentarios y esperamos que pronto vuelvan a San Cristóbal y contemos con su preferencia.

8/10 Good

DARLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUEN HOTEL, BIEN UBICADO, COMODO, EL DESAYUNO RICO EN EL HOTEL.
Stayed 3 nights in Nov 2017
gracias por sus comentarios, nos nutren mucho y agradecemos su visita

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
esperamos tenerlos de vuelta muy pronto agradecemos sus comentarios

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

dror

Liked: Cleanliness, staff & service, property conditions & facilities
Great staf

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable y super bien ubicado.
Muy agradable el Hotel, tranquilo y comodo, el servicio es la constante.

8/10 Good

Angel , Los cabos

Liked: Cleanliness, staff & service
Excelente ubicación
Ubicación perfecta, todo cerca y buen servicio. Al check in hubo una confusión pero la recepcionista lo resolvió ahí mismo.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable y muy buena ubicacion
Todo bien el único detalle que no es en todas las habitaciones es que nos toco una habitación a un costado del Restaurante ósea abríamos el cuarto y nos podía ver acostados jaja se ve hasta el baño y eso es un poco incómodo por lo demás excelente

10/10 Excellent

Liliana, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, buen servicio, acogedor
Lugar super lindo, cuidan los detalles, excelente servicio. No probé los alimentos debido a que sólo manejan desayunos. Puede ser un punto de mejora.

10/10 Excellent

Maria, México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen ubicación y buena atención.
Uno de mis hoteles favoritos de San Cristobal hasta ahora, solamente que no te dicen HASTA LLEGAR AL HOTEL que dentro de sus políticas dice que tienes que dejar $1000 en efectivo o en tarjeta crédito/débito como un tipo de "seguro" y te lo regresan a la hora que desocupas el hotel. Afortunadamente llevaba efectivo de más.

10/10 Excellent

HUGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE HOTEL!
MUY BIEN UBICADO, TRANQUILO, DE LUJO, BUEN GUSTO EN LA DECORACIÓN.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agradable hotel cerquita del Centro Historico
Mi estancia en el hotel fue una experiencia muy placentera desde mi llegada, el personal siempre fue atento, amable; tienen un restaurante donde la comida esta muy sabrosa, sus habitaciones son comodas y no habia necesidad de andar en auto porque su ubicacion permite recorrer y conocer la ciudad, a pie.

8/10 Good

Anna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ladny hotel w dobrym miejscu
Hotel bardzo ladny i czysty, blisko centrum i sklepow. Jedynym minusem jest brak obslugi mowiacej w jezyku innym niz hiszpanski.

8/10 Good

Maria, DF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel agradable
Excelente atención, hermoso el hotel, el personal es muy amable.

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bonito , limpio y cómodo
En general estuvo muy bien lo único malo es que el hotel solo te da 12 horas de estacionamiento gratis de 9 p.m a 9 a.m
Response from General Manager on Nov 18, 2016
Gracias por los comentarios, sentimos el tema del estacionamiento sin embargo esperamos que hayan disfrutado la estancia y las cortesías en la habitación

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bien ubicado
No descanse esta demasiado cerca al restaurant

8/10 Good

Oscar, Monza

Liked: Cleanliness, staff & service, property conditions & facilities
Molto carino...
Hotel caratteristico e veramente bello. posizione ottima. Personale disponibile e cortese, stanza pulita. Unica pecca poca pressione dell'acqua, poca acqua calda e stanza un po' freddina.
Response from General Manager on Nov 18, 2016
Grazie!

10/10 Excellent

PABLO, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Todo fue muy bueno en este hotel, la habitación la decoración es muy agradable, un ambiente muy tranquilo y acogedor. Los alimentos del restaurante muy buenos y rápidos. El café buenísimo, la persona que se encarga de esto sabe de todo el proceso del café además de la venta del expendio de café en este hotel. Personal amable y con disposición de ayudar. Buen servicio de SPA. La ubicación del hotel es excelente, muy céntrico y cerca de las principales atracciones.
Response from General Manager on Nov 18, 2016
Nos da mucho gusto leer sus comentarios, es la mejor recompensa a nuestro trabajo.

8/10 Good

claudio i, gdl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena eleccion
El hotel es muy acogedor, limpio y muy bien ubicado. La atencion es esmerada

8/10 Good

RICARDO, Monterrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen Hotel
Hotel muy bien ubicado a solo unos pasos del pasaje eclesiástico
Response from General Manager on Nov 18, 2016
Gracias por su visita, lo esperamos pronto de vuelta!

10/10 Excellent

MONICA, Df

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Un hotel muy bonito y cómodo. Súper ubicado.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SOBRESALIENTE EN SU ATENCION AL HUESPED!!!
QUEDAMOS CON DESEOS DE REGRESAR A SAN CRISTOBAL Y HOSPEDARNOS EN ESTE MISMO HOTEL POR LO DESCRIPTO ANTERIORMENTE Y SOBRE TODO POR SU AMABLE ATENCION AL HUESPED, FUERON MUY AMABLES, CORRECTOS, AMIGABLES, RESPETUOSOS, COLABORADORES, ABIERTOS A DIALOGO. LA CASA TIENE UN AMBIENTE MUY CALIDO, SE SIENTE COMO EN CASA DE FAMILIA Y EL COMEDOR ES UN ESPECTACULO, MUY RELAJADO EN SUS CORREDORES CON ENORMES COJINES EN LOS ASIENTOS Y LA DECORACION MUY ACORDE A LA CASA...MUY BONITA Y AGRADABLE A LA VISTA.

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities

8/10 Good

Hector, Ciudad del Carmen, Campeche

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel cerca del centro
Hotel totalmente recomendable, muy limpio y excelentemente ubicado a unos pasos del centro. Lo único que no me agrado es que te incluyen solo 12 Hrs de estacionamiento por día, o sea que si llevas un coche y lo quieres dejar en el estacionamiento todo el día prepárate a pagar 12 Hrs a parte, aún siendo huésped, ese detalle te pone a pensar para volver a llegar ahí.

10/10 Excellent

Leticia, Ciudad de México

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gran hotel de 7 habitaciones perfectamente ubicado
El buen gusto en todos los rincones de las áreas comunes y de la habitación, logran que después de un cansado día de turista, como son los días del turista, encuentres un lugar perfecto para descansar y comer bien. Este tema comida, muy importante, excelente la cocina del hotel que te ofrece un buen menú con platillos típicos. Un factor muy importante, la discreción en la atención de todos y cada uno de los empleados. Se suma, la ubicación, muy cerca de andador turístico y no por ello, es ruidoso el hotel y a unos pasos del centro de la ciudad.

10/10 Excellent

Malu, Tabasco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Opcion
100% recomendable. Las habitaciones cómodas, el trato del personal amable y lo mejor de todo es su ubicación. Justo a una cuadra del zócalo.

10/10 Excellent

Thania, Hidalgo, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel de Ensueño
Es un hermoso hotelito de tan sólo 9 habitaciones todas diferentes, amplias, acogedoras, en un ambiente romántico, discreto y lleno de comodidades y pequeños detalles, con una ubicación excelente en pleno centro de San Cristobal de las Casas y una excelente atención del personal, siempre amables y dispuestos a consertir a sus huéspedes con calidez y eficiencia. Sin lugar a dudas el mejor lugar para un fin de semana de cuento de hadas y angeles, en una ciudad bellísima.

10/10 Excellent

jaime villarreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un hotel agradable y confortable
comoda y confortable, el personal es muy atento