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Reviews of Hotel Del Carmen en el centro de Tuxtla Gutiérrez

3 out of 5
Hotel Del Carmen en el centro de Tuxtla Gutiérrez
2A. Ave Sur Pte # 826, Tuxtla Gutierrez, CHIS

Reviews

8.4

Very Good

Rating 10 - Excellent. 148 out of 346 reviews" "
Rating 8 - Good. 133 out of 346 reviews" "
Rating 6 - Okay. 45 out of 346 reviews" "
Rating 4 - Poor. 14 out of 346 reviews" "
Rating 2 - Terrible. 6 out of 346 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful traditional rooms and decor. Highly recommend for those looking to feel like they live in San Cristobal.
Stayed 2 nights in Mar 2024

10/10 Excellent

Cristina

Stayed 1 night in Feb 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed was at a walking distance
Stayed 3 nights in Jan 2024

10/10 Excellent

Arturo, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend good place to stay
Stayed 6 nights in Nov 2023

2/10 Terrible

Mariana

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was our first horrible experience. They charged us twice and refused to cancel the wrong charge. They told us to send a letter I don’t know where. They did not even apologize for their mistake. We decided to not stay at this hotel. They have a total lack of customer service. I do not recommend this hotel.
Stayed 1 night in Nov 2023

8/10 Good

Lev

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice little hotel with wonderful staff. Not luxurious but a great place to stay for a few days. I can't say enough about the staff. They were all fantastic.
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Property conditions & facilities
See my earlier comments. Great staff.
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are quiet, it's easy to get around the city centre and the staff are wonderful.
Stayed 3 nights in Oct 2023

2/10 Terrible

Manuel

Traveled with family
Disliked: Cleanliness, staff & service
El anuncio de la reservacion mencionaba que se incluia el desayuno sin embargo no lo dieron y no tenian cafe rn la habitación.
Stayed 2 nights in Jun 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best spot in downtown Tuxla
This is my second stay at this hotel because location is very convenient but also the first time I was impressed with the service and conditions of the hotel. Very clean and comfortable. Excellent customer service. The breakfast buffet is good quality with great variety.
Stayed 1 night in May 2023

8/10 Good

Hugo

Stayed 3 nights in Apr 2023

10/10 Excellent

hinoelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

4/10 Poor

Esther

Traveled with family
Disliked: Amenities, property conditions & facilities
Located couple of blocks from Parque de la Marimba. Transportation not a problem. Did not honored the breakfast that supposed to be included. Early morning house keeping dragging carts and making noise. Lack of ice machine. or vending machines to get cold drinks.

8/10 Good

Eduardo Cervantes, Memphis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More breakfast options despite the buffet

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel, small rooms but great price and in the center of the city easy to walk around and plenty of places to eat in the area.

10/10 Excellent

Horem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

SONIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
is was all that i expected to be for my mini vacations

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, property conditions & facilities
Property is on a waking distance To the two main places in town and allow you to enjoy good Marimba music and visit the Marimba museo.. good experience
Stayed 1 night in Aug 2022

10/10 Excellent

Ian

Stayed 4 nights in Jul 2022

6/10 Okay

Aida

Traveled with family
Liked: Property conditions & facilities
It’s well located. Breakfast included was not true, The person in charge was pretty rude about it. We had to speak to administrators the next day and I had to show the advertisement on Expedia, send a copy of my contract and of the advertisement to make it valid. After this, we did not encounter more problems.
Stayed 5 nights in Jul 2022

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Roberto

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Location and service was very good
Stayed 3 nights in Apr 2022

10/10 Excellent

oluwadamilola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff Ere very friendly and helpful. The rooms were cleaned and tidied every day to a very high standard. Breakfast was delicious and it was really well located. Only downside was not having a kettle in the room as it was hard to find coffee shops the first two days but the staff were happy to boil water for us. Very helpful!
Stayed 4 nights in Mar 2022

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is walking distance from marimba park.
Stayed 2 nights in Mar 2022

10/10 Excellent

Douglas

Stayed 1 night in Feb 2022

10/10 Excellent

Yussett, Escondido

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it is near everything
Stayed 2 nights in Feb 2022

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A very nice stay with excellent staff, resturant attached with a free breakfast. They helped schedule our trip to the sumidero canyons. Very helpful. Nice area to walk from or taxies are always handy.
Conference room
Stayed 3 nights in Jan 2022

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great comfortable place
The hotel is sweet and cute. Nicely set up and accomadating. Our bus came into town early and though thwy couodnt get us into our room at that moment they did work to get us on an hour before the normal check in time. The room was veryclean and comfortable. The beds and pillows give a great nights sleep. The bathroom is modern with a toilet seat AND a hot shower...clean and sanitary.. even a hair dryer. A little restaurant attached to the hotel provides and breakfast and coffee from 7 to 11 am. A very nice, comfortable place to stay. Oh and this great little sitting area outside of your room to enjoy your coffee, a glass of wine and to read a book. Highly recommend Hotel del Carmen.
Stayed 1 night in Jan 2022

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021

10/10 Excellent

Eva Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Clean
Stayed 1 night in Aug 2021

10/10 Excellent

Tamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delicioso el desayuno!
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2021

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Hotel Del Carmen is a beautiful, old hotel. The rooms were nice. Breakfast was great, prepared as desired. Both the evening and morning reception clerks were very helpful - one helped us order pizza and the other gave us valuable directions to a nearby pharmacy where we could get a covid test.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place to stay near the main park of the city called El Parque de La Marimba. Centrally located also near the main open-air market where you could find basically everything. The hotel itself is great! Clean and beautiful. Highly recommend this hotel!
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2021

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
The staff was really friendly. Everything was very clean and is close to many good restaurants and stores.
Stayed 3 nights in Jan 2021

8/10 Good

jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Ricardo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Cleanliness
Room is quite small, basic. Was not given room initially booked, complained, received correct room, staff handled this well.
Stayed 1 night in Dec 2019

10/10 Excellent

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Stayed 1 night in Nov 2019

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Nov 2019

8/10 Good

Carmen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar muy limpio y tranquilo
Stayed 1 night in Nov 2019

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were friendly and accommodating, the price was beyond reasonable. It is located an easy walk from everything to see in central Tuxtla. Small, adequate rooms. Don't expect the Ritz; it is a little downtown hotel, but does not disappoint.
Stayed 1 night in Nov 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Only one night
Stayed 1 night in Aug 2019