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This was our first horrible experience. They charged us twice and refused to cancel the wrong charge. They told us to send a letter I don’t know where.
They did not even apologize for their mistake.
We decided to not stay at this hotel.
They have a total lack of customer service. I do not recommend this hotel.
It's a nice little hotel with wonderful staff. Not luxurious but a great place to stay for a few days. I can't say enough about the staff. They were all fantastic.
This is my second stay at this hotel because location is very convenient but also the first time I was impressed with the service and conditions of the hotel. Very clean and comfortable. Excellent customer service. The breakfast buffet is good quality with great variety.
Located couple of blocks from Parque de la Marimba.
Transportation not a problem.
Did not honored the breakfast that supposed to be included. Early morning house keeping dragging carts and making noise. Lack of ice machine. or vending machines to get cold drinks.
Property is on a waking distance To the two main places in town and allow you to enjoy good Marimba music and visit the Marimba museo.. good experience
Jesus
Stayed 1 night in Aug 2022
10/10 Excellent
Ian
Aug 2, 2022
Ian
Stayed 4 nights in Jul 2022
6/10 Okay
Aida
Traveled with family
Jul 30, 2022
Liked: Property conditions & facilities
It’s well located.
Breakfast included was not true, The person in charge was pretty rude about it. We had to speak to administrators the next day and I had to show the advertisement on Expedia, send a copy of my contract and of the advertisement to make it valid. After this, we did not encounter more problems.
The staff Ere very friendly and helpful. The rooms were cleaned and tidied every day to a very high standard. Breakfast was delicious and it was really well located. Only downside was not having a kettle in the room as it was hard to find coffee shops the first two days but the staff were happy to boil water for us. Very helpful!
A very nice stay with excellent staff, resturant attached with a free breakfast. They helped schedule our trip to the sumidero canyons. Very helpful. Nice area to walk from or taxies are always handy.
The hotel is sweet and cute. Nicely set up and accomadating. Our bus came into town early and though thwy couodnt get us into our room at that moment they did work to get us on an hour before the normal check in time.
The room was veryclean and comfortable. The beds and pillows give a great nights sleep.
The bathroom is modern with a toilet seat AND a hot shower...clean and sanitary.. even a hair dryer.
A little restaurant attached to the hotel provides and breakfast and coffee from 7 to 11 am.
A very nice, comfortable place to stay.
Oh and this great little sitting area outside of your room to enjoy your coffee, a glass of wine and to read a book.
Highly recommend Hotel del Carmen.
Hotel Del Carmen is a beautiful, old hotel. The rooms were nice. Breakfast was great, prepared as desired. Both the evening and morning reception clerks were very helpful - one helped us order pizza and the other gave us valuable directions to a nearby pharmacy where we could get a covid test.
An amazing place to stay near the main park of the city called El
Parque de La Marimba. Centrally located also near the main open-air market where you could find basically everything. The hotel itself is great! Clean and beautiful. Highly recommend this hotel!
The people were friendly and accommodating, the price was beyond reasonable. It is located an easy walk from everything to see in central Tuxtla. Small, adequate rooms. Don't expect the Ritz; it is a little downtown hotel, but does not disappoint.