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Reviews of Fairfield Inn & Suites Twentynine Palms-Joshua Tree National Park

2.5 out of 5
Fairfield Inn & Suites Twentynine Palms-Joshua Tree National Park
6333 Encelia Avenue, Twentynine Palms, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 662 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 51 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning was very loud in the room.
Stayed 2 nights in Apr 2024
Response from Fairfield Inn & Suites on Apr 6, 2024
Dear Valued Guest. We want to apologize for the loud A/C unit. We have alerted our maintenance dept, so they can attend the issue to ensure that is not disturbing guests sleep.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Fairfield Inn & Suites on Feb 21, 2024
Thank you!

10/10 Excellent

Paulomi

Traveled with partner
Liked: Amenities
It’s a wonderful Hotel, very nice staff, and located in the town 29 Palms, and just 5 miles from Joshua Tree National Park- North entrance. There’s lots of great restaurants nearby, and we had late lunch at a Wonderful Mexican restaurant Enchada, huge portions and great margaritas!
Stayed 1 night in Jan 2024
Response from Fairfield Inn & Suites on Jan 26, 2024
Thank you!

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fairfield Inn & Suites on Jan 17, 2024
Thank You!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fairfield Inn & Suites on Jan 17, 2024
Dear Valued Guest,Thank You!

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice, safe, clean option for our stay in Joshua Tree.
Stayed 2 nights in Dec 2023
Response from Fairfield Inn & Suites on Jan 17, 2024
Dear Valued Guest,Thank you!

4/10 Poor

Maria

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Used bed sheets and a lot of bird turd
Breakfast here is not spectacular with less options than at other hotels but does feature hot items: scrambled eggs, a meat option, salty Jimmy Dean breakfast sandwiches, and oatmeal. The poor attendant was overwhelmed by the crowd - I found a near empty buffet at 7:40am. There weren't even enough utensils. One attendant for the busy holiday is not good for guests. The bed was not uncomfortable. However, I noticed on my first night that the bedding, including the pillows, on one side of the bed was wrinkled as if slept on, had stray hairs and one crumb (it looked like a dried grain of cooked rice). The other side was nice and smooth just like what I would expect of a bed with fresh sheets and pillow cases. Maybe housekeeping thought the prior guest didn't use the bed enough to warrant changing the sheets. I just slept on the fresher side, but this really shouldn't happen. The "gym" was much smaller than the size of my guestroom and had two treadmills and an elliptical. There is a side entrance with pigeons sitting on the lights just above the door. The doormat was covered in bird turd, and the pigeons go crazy when you open the door - use other side entrances. The hotel did not clean the turd during my stay. A fresh pile joined the one I hopped over on the first night. I travel a lot and love staying in less swanky hotels that cater to business travelers. To its credit, the hotel was quiet for sleep. However, this was the ickiest hotel experience I've had in a long time.
Stayed 2 nights in Dec 2023
Response from Fairfield Inn on Dec 31, 2023
Dear Valued Guest, We appreciate you taking the time to tell us about your stay. We want to apologize for the bed not appearing to be fresh. We have shared this with our housekeeping management team. As for the pigeon mess, we have shared this with our maintenance team. We would also like to apologize for the breakfast not being fully stocked for our guests. We hope that if ever in this area again you will give us a second chance.

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Overall good. Breakfasts in the morning are identical each morning. Parking fees came as a surprise seeing $10 charged per night stay. But otherwise good location and proximity to the Joshua Tree National Park North Entrance.
Stayed 2 nights in Dec 2023
Response from Fairfield Inn on Dec 30, 2023
Thank you!

2/10 Terrible

Vikram

Disliked: Staff & service
The breakfast was sad. No knives, no forks, no yogurt, the sandwiches ran out, then the milk ran out. Many people crowding around the serving area the minute food was brought over. Hotel also charged for parking even though this is in the middle of nowhere with lots of parking. Premium rates for glorified camping.
Stayed 2 nights in Dec 2023
Response from Fairfield Inn on Dec 30, 2023
Dear Valued Guest, We apologize for failing to meet your expectations and for that we are truly sorry.

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the best option for a base in Twentynine palms to explore Joshua Tree National Park. It has friendly staff, convenient parking, nice rooms, and complimentary breakfast each morning.
Stayed 3 nights in Dec 2023
Response from Fairfield Inn on Dec 30, 2023
Thank you!

2/10 Terrible

Jens Helby

Stayed 1 night in Dec 2023
Response from Fairfield Inn on Dec 25, 2023
Thank you for your comments.

6/10 Okay

Lien-Chao

Stayed 1 night in Dec 2023
Response from Fairfield Inn on Dec 25, 2023
Thank you for your feedback on your stay.

10/10 Excellent

Bill

Traveled with partner
Stayed 1 night in Dec 2023
Response from Fairfield Inn on Dec 15, 2023
Thank you!

8/10 Good

Cardiel

Stayed 1 night in Dec 2023
Response from Fairfield Inn on Dec 15, 2023
Thank you.

8/10 Good

Constance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fairfield Inn & Suites on Dec 12, 2023
Dear Valued Guest, Thank you.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Fairfield on Dec 6, 2023
Thank you!

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
unpleasant experience because short-staffed
Overall experience was not great for this pre-Thanksgiving trip. Several issues: 1) the hotel was very short-staffed, even though they knew ahead of time that it was fully booked. 2) There was "free breakfast" but by 8:30am they had run out of everything so 30+ guests were all waiting around to find a staff member to ask if they were going to replenish the food and the utensils and cups. 3) For my room, the shower never got hot enough for me to have a satisfying shower each night. 4) Just like others have mentioned, the walls are thin and you could hear conversations from the next room and people in the hallways very clearly. On the positive side, 1) all the hotel staff were all really friendly once you could find them, 2) free parking and free breakfast (albeit just toast and orange juice because they ran out of everything else) was still pretty nice, 3) the location is great, next door to Grocery Outlet and only a 5-min drive to the Joshua Tree National Park North Entrance.
Stayed 2 nights in Nov 2023
Response from Fairfield Inn & Suites on Nov 30, 2023
Dear Valued Guest. We have shared your comments with the breakfast staff and the hotel management team who join me in saying that we are truly sorry that we failed in meeting your expectations.

10/10 Excellent

HYE RAN

Stayed 1 night in Nov 2023
Response from Fairfield Inn on Dec 15, 2023
Thank you!

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Best option around town. There was a buzzing sound outside the building that we could hear from inside our room. Not the quietest.
Stayed 1 night in Nov 2023
Response from Fairfield on Nov 25, 2023
Dear Valued Gues, We are pleased that you enjoyed your stay. We do apologize for the buzzing sound.

10/10 Excellent

Meredith, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out were quick and staff was very friendly. Room was older, but very clean. SUPER comfortable mattress and pillows. You can hear the people talking in the rooms on the other side of the wall; we heard loud snoring from the other room all night. But staff can’t help thy. The lady preparing breakfast was an incredibly hard worker. We were very pleased with our stay and would highly recommend to others.
Stayed 1 night in Nov 2023
Response from Mona on Nov 17, 2023
Thank you for telling us about your stay. We are pleased that you enjoyed your stay. We do apologize for the neighbors snores.

4/10 Poor

Susan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was convenient for the venue of our daughter's wedding. Unfortunately, the hotel itself is very old, with old worn out furniture and a lumpy bed. With taxes we paid $327.65 per night which would have been fine if this was a typical Marriott.
Stayed 1 night in Nov 2023
Response from Mona on Nov 15, 2023
Thank you for taking the time to tell us about your stay. We have shared your comments with the ownership.

8/10 Good

James H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mona on Nov 15, 2023
Thank you.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. The breakfast service was a little slow but we were told they were short staffed. We understood.
Stayed 2 nights in Nov 2023
Response from Mona on Nov 15, 2023
Thank you.

10/10 Excellent

Nancy

Stayed 4 nights in Nov 2023
Response from Fairfield on Dec 6, 2023
Thank you!

10/10 Excellent

Dundy, Schaumburg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service👍
Stayed 1 night in Oct 2023
Response from Candace on Nov 1, 2023
Thank you for taking the time to review our hotel. Hope to see you again soon!

8/10 Good

LELANI, GARDEN GROVE

Traveled with family
Liked: Cleanliness, property conditions & facilities
Close to the Joshua Tree National Park it’s good location to rest for a night if you’re planning to stay 1-2 days . Location wise close to Cabazon outlets and the Morongo casino. It’s an hour to Palm spring . Breakfast choices that not many I wish they could have more.
Stayed 1 night in Oct 2023
Response from Mona on Oct 13, 2023
Thank you for sharing your experience with us. We have shared your comments with our breakfast staff.

10/10 Excellent

Wayne

Stayed 2 nights in Sep 2023
Response from Mona on Oct 21, 2023
Thank you!

10/10 Excellent

Thomas, Palm Coast

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad odor. Smelled like raw sewage.
Stayed 2 nights in Sep 2023
Response from Mona on Sep 30, 2023
We appreciate you taking time to tell us about your stay. We do apologize for the odor while we are making repairs on our sanitation system.

6/10 Okay

maria c b m

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Mona on Sep 16, 2023
Greetings, Thank you for taking the time to tell us about your stay. We apologize that we did not meet your expectations during your stay. We hope that you will give us a second chance if you return to Twentynine Palms in the future,

10/10 Excellent

Jesse

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mona on Sep 5, 2023
Thank you. We hope that you will stay again.

10/10 Excellent

RAVINDRA

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty quiet.
Stayed 1 night in Sep 2023
Response from Mona on Sep 4, 2023
Thank you for telling us about your stay. We are pleased that you found our hotel to be quiet.

6/10 Okay

Nancy

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel needs to completely revamp breakfast.
Stayed 2 nights in Aug 2023
Response from Mona on Sep 2, 2023
We appreciate all guest feedback. We have discussed your comments with our breakfast staff.

10/10 Excellent

Ty, Mount Vernon

Stayed 1 night in Aug 2023
Response from Mona on Sep 9, 2023
We are pleased that you enjoyed your stay. We hope that if you come back to Jousha Tree National Park, you will stay with us again.

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mona on Aug 14, 2023
Thank you for your feedback. We hope that in the future you will stay with us again.

10/10 Excellent

Lydia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The person at check-in was really sweet and helpful and the amenities are lovely. Lots of bugs in the pool though.
Stayed 1 night in Aug 2023
Response from Alison on Aug 9, 2023
Thank you for completing the survey and scoring the hotel and our front desk agent with high marks. I do, however, apologize for the pool issues that you experienced. We hope you stay with us again.

6/10 Okay

Jeff, Riverside

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were great, and the rooms are clean. However, the walls are paper thin. You will hear everything within 5 or 6 rooms. I heard both sides of a phone conversation coming from a room near mine. I also enjoyed waking up to a horrible screeching noise at 3am that might have been in the pipes. This property needs a little work.
Stayed 1 night in Aug 2023
Response from Alison on Aug 9, 2023
Thank you for completing the survey. I am so sorry to hear that your stay was not as enjoyable as expected. We will be renovating the hotel in the near future to improve our overall product. I do hope you will give us another chance to wow and delight you.Sincerely,Alison

10/10 Excellent

Elyssa

Stayed 1 night in Jul 2023
Response from Alison on Aug 9, 2023
Thank you for the great score! Please come back to visit again soon.

10/10 Excellent

thomas

Stayed 1 night in Jul 2023
Response from Alison on Aug 9, 2023
Thank you for the great survey score. We strive to earn your loyalty and hope you return soon.

4/10 Poor

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noise from other rooms 20 for parking? In the desert?
Stayed 1 night in Jul 2023
Response from Alison on Jul 18, 2023
Thank you for reaching out. I apologize that your recent stay was not to your satisfaction. I sent you a private email to address the highway parking noise and the cost of parking. I hope you will give us another chance when visiting the area.Sincerely,Alison Wickerham

10/10 Excellent

Doug

Stayed 1 night in Jul 2023
Response from Alison on Jul 18, 2023
Thank you for the excellent score! My team works hard maintaining the hotel and they pride themselves in providing excellent service.Best regards,Alison

10/10 Excellent

Raesub

Stayed 1 night in Jul 2023
Response from Alison on Aug 9, 2023
Thank you for the great survey. Please come back to see us soon.

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023
Response from Alison on Aug 9, 2023
Thank you for the awesome survey score. Our goal is to provide clean, safe, comfortable accommodations with friendly service. Hope you visit us again soon.

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Fairfield was a nice place to stay, it was convenient to entry into Joshua Tree. The room was spacious and clean and the beds were comfy. The breakfast was pretty good and well stocked. I would definitely stay here again.
Stayed 2 nights in Jul 2023
Response from Alison on Aug 9, 2023
Wow, thank you for the compliments! We love to hear from our valued guests and hope you will stay here again soon.

10/10 Excellent

Nuno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel, can’t believe it’s just 2-stars. Spacious rooms, nice lobby, great pool, nice breakfast. Would definitely stay again.
Stayed 1 night in Jun 2023
Response from Alison on Aug 9, 2023
Thank you for the kind words about the hotel. We appreciate your response and hope to welcome you back again soon.

10/10 Excellent

Natalie

Stayed 1 night in Jul 2023
Response from Alison on Aug 9, 2023
Thank you for the great survey! We hope you come back to see us soon.

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities
i adored the employees, really kind and helpful. the location is great if you’re staying to adventure joshua tree. the hotel is also suuuuper conveniently located near lots of shops, restaurants and gas stations.
Stayed 1 night in Jun 2023
Response from Alison on Aug 9, 2023
Thank you for the kind words about our team members and the hotel. We appreciate you taking the time to complete a survey, and we hope to welcome you back to Fairfield Inn & Suites Twentynine Palms.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alison on Aug 9, 2023
Thank you! We appreciate the great score.

6/10 Okay

Patty

A little pricey for the area!
Stayed 1 night in Jun 2023
Response from Shawna Best on Jun 26, 2023
Hello!On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shawna BestFront Office Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Shawna Best on Jun 26, 2023
Hello!On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shawna BestFront Office Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was clean and comfortable. staff were very nice and polite. The breakfast buffet was good, but items took a while to get refilled after running out
Stayed 1 night in Jun 2023
Response from Shawna Best on Jun 26, 2023
Hello!On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shawna BestFront Office Manager