Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
99% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and friendly

Posted Jan 4, 2015
Pros: Comfortable beds, clean lobby and room, nice pool.
Cons: The breakfast and coffee quality.
Location: Hiking in the National Monument.
The HI express was in 29 palms. Close to the National Monument so very convenient. The room was clean and comfortable. The clerk at the front desk was helpful, friendly, and knowledgeable about good places to eat in town. Overall it was a great value. Our room was by the elevator and so we could hear it in our room but it wasn't loud enough to keep us awake. The only real disappointment was the breakfast. The shipment hadn't come (not the hotel's fault) and so they ran out of eggs very early. I don't eat carbs and so there wasn't much else for me. The coffee is also of pretty poor quality. Otherwise the hotel was clean, comfortable, and worth the stay.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
We apologize for the breakfast challenges that we had during your stay. We hope that you will stay again so that we can deliver the guest experience that you expect from Holiday Inn Express.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
We are sorry that you had to face out breakfast challenges during your stay. I am also sorry that the elevator noise was a problem for you. We hope that you will stay again and we can get you a better room placement and provide the breakfast you expect from our brand.
4 out of 5
Recommended
for Families
by A verified travelerfrom Mountain View, CA

Its good enough

Posted Jan 2, 2015
Pros: Clean
Cons: The breakfast was out of food too early in the morning.
Location: Location to Joshua Tree is perfect.
If you are the corporate/suburban type, then this is the place for you, when it comes to 29 Palms.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
We are pleased to hear that you enjoyed your stay. We hope to see you on a future visit to Joshua Tree National Park.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
Thank you for taking the time to tell us about your stay. We hope that you'll come back and see us again.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
Thank you for taking the time to tell us about your stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Clara

Good hotel for Joshua Tree NP visit!

Posted Dec 29, 2014
Pros: Neat and clean Pool and fitness center Good breakfast
Cons: As I was late in checkin I got room closer to the road. I could hear vehicles in the night as the windows are not sound proof.
We stayed here for one night when visiting Joshua Tree National Park. We were travelling from Death Valley National Park and on the way to San Diego. Stay was good. We could get early breakfast before starting for Joshua Tree NP.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cali

Posted Dec 29, 2014
Good need to supply more for breakfast especially when they know they have a booked hotel make sure to be the first ones there if you want a,good breakfast
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
We appologize for the breakfast challenges during your stay. We hope that if you ever return to 29 Palms you will give us another chance to show your good hospitality.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Marino, Ca

Nice hotel close to Joshua Tree national park.

Posted Dec 28, 2014
New, clean, hotel with hospitality of popcorn, warm towels.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
We are glad that you enjoyed the hot towels and the popcorn. See you next time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County, California

Nice hotel close to entrance Jashua Tree N. Park

Posted Dec 28, 2014
Friendly staff. Nice amenities in lobby such as warm towels , hot popcorn, 24 hours coffee machine. Spacious room with free wi fi. Lobby area big eough for group activities. Facility relatively new, modern yet understated elegance.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
We are happy that you found our facilities to be comfortable for your needs during your stay. Thank you for taking the time to tell us about your stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Gem in the desert!

Posted Dec 21, 2014
My sister and I came to visit Joshua Tree. It was amazing. But the only reason why we got to enjoy it was because we got very good rest staying at this hotel. We arrived very late, around 2am on the night we were supposed to check in. That's where I met Angie. She told me that the computer closes the reservations at exactly 2am and we missed our check in time by 9 minutes. I was a little stressed, because that would mean we were in the middle of a dessert without a room at 2am. But Angie solved this problem real fast and there was no problem at all. She quickly checked us in over her friendly chatter and smiles. I told her she was ane angel in the night, how bad this situation could have turned out but she fixed it quick with a smile. Our room was amazing. The relief to have such a beautiful room after a 3 hour drive! It was clean, very clean. Pillows with stitching on it labeling "firm" or "soft". Awesome. Extra blankets and pillows in the closet. Bathroom was clean! Good flush on toilet and draining was very good. Water pressure was very good for shower and sink. Fridge and microwave were very convenient. The breakfast was awesome. I tried everything. Very good for hotel breakfast and solves the issue of finding breakfast food out in this area. Check out was easy breezy. We were on our way to Joshua tree in no time. 10 minute drive from this hotel. This hotel is very good for its price and has ultimately made this trip amazing.
Comment from Hotel Management
Jan 9, 2015 by Mona, Hotel Management
Thank you for your wonderful review of our Hotel We are pleased that you enjoyed your time here in 29 Palms. Hope to see you on your next visit to the area.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

convenient location

Posted Dec 1, 2014
convenient location, easy to find, close to Pizza Hut, clean room, nice staff
Comment from Hotel Management
Dec 14, 2014 by Mona, Hotel Management
We are pleased that you found the hotel to be clean and friendly. We hope to see you in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Mateo

Nice hotel close to Joshua National Park.

Posted Nov 29, 2014
Arrived late at night. Got to my room quickly. Slept well. Quiet room. Had breakfast next morning and on my way to Joshua National Park without a hitch.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bamberg, Deutschland

optimale Lage für Joshua-Tree-Park

Posted Nov 25, 2014
Das Zimmer war hervorragend. Groß, stilvoll eingerichtet, problemloser WLAN-Empfang, umfangreiches Frühstücksbuffet, netter Service und optimale Lage um Ausflüge in den Joshua-Tree-Park zu unternehmen.