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Reviews of Fairfield Inn & Suites by Marriott Twin Falls

2.5 out of 5
Fairfield Inn & Suites by Marriott Twin Falls
1788 Washington St N, Twin Falls, ID

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 45 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

2/10 Terrible

Suzanne

Stayed 2 nights in Apr 2024

10/10 Excellent

Marcia, Portland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant and convenient. Staff were helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Galyna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very like!
Stayed 1 night in Apr 2024

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are cozy,spacious n the carpetts are CLEAN..Breakfeast was great choices also. Loved having choc milk.looking forward to another visit
Stayed 1 night in Apr 2024

10/10 Excellent

Spencer

Everything was great, except the TV has some problems
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Pat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean room, we have stayed here a couple of times and in each room the microwaves don’t work very well, you have to “slam“ the door to get it to work; the first room in late February, quit working all together, kinda frustrating, also no lotion in amenities…Breakfast not very good, no sausage gravy, sausage patties not very good, no bacon or fresh fruit, too many items with sugar, healthy food items would be better; other than that a nice place to stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Alison

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice. Room was very large and comfortable
Stayed 1 night in Mar 2024

8/10 Good

Arthur

Stayed 1 night in Mar 2024

6/10 Okay

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities
The remote for the TV wouldn't change the channel. Thankfully it was tuned in to Grand Ole Opre. Other than that everything was pretty decent. Breakfast was above average for a free continental breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, San Clemente

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and new - front desk staff member was very friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Cornelia

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect quick check in. Perfect room. Very relaxing environment with a great breakfast. Hot tub was fun, jets only on for 5 minutes so had to get out often to reset. Will stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Janell

Stayed 1 night in Mar 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Pat

Traveled with family
Liked: Amenities
Enjoyed our stay very much! VERY clean facility and the staff were very professional and accommodating….
Stayed 2 nights in Feb 2024

6/10 Okay

Mark

Stayed 1 night in Feb 2024

10/10 Excellent

rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, excellent location, nice staff
Stayed 1 night in Feb 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024

8/10 Good

carlos

Stayed 1 night in Feb 2024

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay and right in the middle of town so easy access to everything in Twin.
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your positive review! We're thrilled to hear that you found our location convenient and that your stay was enjoyable.We appreciate your recommendation and look forward to welcoming you back on your next visit to Twin Falls.

4/10 Poor

Sherri

Traveled with partner
No shower cap. Very low water pressure. Bad coffee
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for taking the time to provide your feedback about your recent stay with us. We sincerely apologize for the inconvenience you experienced during your visit, particularly the absence of a shower cap, low water pressure, and the quality of the coffee.We understand the importance of these details in contributing to a comfortable stay, and your comments will be shared with the relevant departments to address and improve our services. We truly value your input, and we are committed to making the necessary adjustments to enhance the overall guest experience.We hope you will give us another opportunity to exceed your expectations on your next visit.

10/10 Excellent

Heather

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows sucked.. other than that, everything was great!! I will stay again.. next time I will bring my pillow
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for sharing your feedback with us. We're pleased to hear that overall, your experience was great. We apologize for any inconvenience caused by the pillows not meeting your expectations. Your suggestion to bring your own pillow is noted, and we appreciate your understanding.We look forward to hosting you again, and if there's anything specific we can do to ensure a more comfortable stay next time, please don't hesitate to let us know.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location go
Stayed 2 nights in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our great location. Your feedback is invaluable in helping us enhance our guests' stays.We hope to have the pleasure of welcoming you back for another great stay in the future!

8/10 Good

Vandy

Liked: Cleanliness, staff & service, room comfort
Just one Issue
The room was excellent but the shower had lack of hot water.
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found the room excellent. However, we sincerely apologize for the inconvenience you experienced with the lack of hot water in the shower. Please know that we take your comments seriously, and our maintenance team will promptly address this issue to ensure it doesn't occur in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and helpful. The amenities were nice, accessible, and clean. The gym equipment all worked properly, the pool and hot tub were simple and clean with plenty of seating, & our room was exactly as pictured.
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for taking the time to share such a positive review! We're thrilled to hear that you enjoyed your stay with us. It's fantastic to know that our staff's friendliness and helpfulness made a positive impression on you. We're also delighted that you found our amenities, gym, pool, hot tub, and room to be to your satisfaction.We appreciate your kind words and look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

6/10 Okay

Melissa

Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
We are so sorry your stay with us did not meet expectationsThank you for providing your valuable feedback!

4/10 Poor

Jennifer, Kennewick

Liked: Property conditions & facilities
Disliked: Staff & service
The hotel its self was nice, clean and comfortable. We showed up after driving 7 hours at 11pm wanting to check in and nobody was to be found. We sat in the lobby for almost 30 minutes waiting for someone to show up to check in
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced upon arrival, with no one available at the front desk for your check-in.We understand the frustration of arriving after a long drive and waiting for an extended period. This falls short of the service standard we aim to provide, and we are genuinely sorry for any discomfort this may have caused.We will review our procedures to prevent such occurrences in the future and ensure a more seamless experience for our guests. Your feedback is invaluable, and we appreciate your understanding.We hope to have the opportunity to welcome you back and offer you the exceptional service you deserve.

10/10 Excellent

dean

Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Comfortable beds! Clean and quiet! The best sleep of our cross country trip. The staff were wonderful. The breakfast had a variety of food (eggs, oatmeal, pastries, fruit, yogurt, waffles, sausages, etc) It was great to also have a variety of teas, including herbal. I appreciate that this hotel is not pet friendly as I am allergic to cats and dogs. So grateful for a place to stay that is safe for my health. Good location with stores, restaurants nearby.
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a comfortable and restful stay, enjoying the clean and quiet atmosphere along with the comfortable beds.It's wonderful to know that our staff, breakfast variety, and location contributed to your overall satisfaction. We understand the importance of a pet-free environment for guests with allergies, and we're glad we could provide you with a safe and enjoyable stay.We appreciate your kind words and look forward to welcoming you back whenever your travels bring you our way.

10/10 Excellent

Brittany

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities
Had an issue with the bathroom, then i asked for a different room. Front desk guy, was more than helpful to change my room. Very nice accommodations . Very nice place .
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for sharing your experience with us. We appreciate your understanding regarding the issue with the bathroom and are glad our front desk team could promptly assist you in changing your room. It's great to hear that you found the accommodations to your liking and enjoyed your overall stay.We look forward to hosting you again and providing another pleasant experience during your next visit.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

8/10 Good

Amanda

Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will definitely be staying again!
Found the room to be clean and comfortable. The breakfast bar well stocked and maintained. The gym was clean and had enough equipment for a good morning workout. Will definitely stay again the next time I am in town.
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for sharing your positive experience with us! We're delighted to hear that you found your room clean and comfortable, enjoyed our well-stocked breakfast bar, and had a good workout in our gym. It's always rewarding to know that our guests appreciate the efforts we put into maintaining a high standard of service and facilities.We look forward to welcoming you back during your next visit to town. Safe travels until then!

10/10 Excellent

T.

Traveled with partner
Liked: Staff & service, property conditions & facilities
Our room definitely could have been cleaner. The bed was comfortable. There were broken tiles in the bathroom. The complimentary breakfast was mediocre at best. The coffee was warm. The milk for cereal was warm....
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the cleanliness issues you encountered in your room and the inconvenience caused by broken tiles in the bathroom. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvements.We appreciate your compliments about the comfortable bed, but we regret that the complimentary breakfast did not meet your expectations. Please be assured that we will review and address the issues raised to enhance our services.Your feedback is invaluable, and we hope for the opportunity to welcome you back and provide a much-improved experience.

10/10 Excellent

Dana, KEARNS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable,except the pillow smelled sweaty through the clean pillowcase. I traded for another - there were plenty, so that was good. I love the beds - SO MUCH better than other places I've stayed!
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for your valuable feedback and for choosing to stay with us. We're thrilled to hear that you found our hotel very clean and comfortable, especially loving our beds! We appreciate your honesty regarding the pillow issue and are glad our plentiful supply allowed for a quick resolution.Your comfort is our top priority, and we'll address the concern you raised to ensure it doesn't happen in the future. We look forward to the opportunity of welcoming you back for another enjoyable stay.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 1, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Nicole M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 1, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Brand

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff. Will definitely stay again.
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 2, 2024
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our hotel clean and our staff exceptional. Your kind words mean a lot to us. We look forward to welcoming you back on your next visit. Safe travels!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jesse S. on Feb 1, 2024
Thank you for your great review, we are so happy you enjoyed your stay with us!We hope to serve you again in the future!

10/10 Excellent

Guadalupe

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Close to stores and restaurants a big plus for my family and I. The room was very comfortable and sound proof to any noise outside the room.
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 1, 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great stay and that our proximity to stores and restaurants added to the convenience for you and your family. It's wonderful to know that you found the room comfortable and appreciated the soundproofing. We look forward to hosting you again for another enjoyable experience.

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanest most comfortable hotel in twin falls. We always stay here
Stayed 1 night in Dec 2023
Response from Jesse S. on Feb 1, 2024
Thank you for your fantastic review! We're delighted to be your preferred choice in Twin Falls. It's wonderful to hear that you find our hotel to be the cleanest and most comfortable. We appreciate your loyalty and look forward to welcoming you back for many more comfortable stays in the future.