Front of property - evening/night

Reviews of Comfort Suites Tyler South

2.5 out of 5
Comfort Suites Tyler South
303 East Rieck Road, Tyler, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 954 reviews" "
Rating 8 - Good. 267 out of 954 reviews" "
Rating 6 - Okay. 59 out of 954 reviews" "
Rating 4 - Poor. 34 out of 954 reviews" "
Rating 2 - Terrible. 23 out of 954 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to locations in Tyler and good eating establishments.
Stayed 2 nights in Mar 2024
Response from M on Mar 22, 2024
Dear Timothy,Thank you for your generous ratings. We're glad to hear that you found our property convenient for exploring Tyler and that you enjoyed the nearby dining options. Thank you for choosing to stay with us!Best Regards,Management Team

10/10 Excellent

Kandy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from M on Mar 22, 2024
Dear Kandy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Ever

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Ever,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Kari

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very humid, the outside air was not. Other than that the room was awesome! Would stay here again for sure.
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Kari,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall and that you found the room to be comfortable. We'll certainly look into the humidity issue to ensure that it's addressed for future guests. We appreciate your feedback and hope to welcome you back again soon!Best Regards,Management Team

10/10 Excellent

Brenna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice
Stayed 1 night in Mar 2024
Response from M on Mar 22, 2024
Dear Brenna,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Christen

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
The pool is lacking which is why there is no picture listed. It's indoor but its open to the cold air as well so i can't imagine swimming in a cold day. The hot tub is filled in with cement and the lighting was very dim. The breakfast was not good at all. It was not being kept up at all. You had to ask for everything because they were out. Nothing had been cleaned or wiped down. There was only one waffle machine. Hotel was clean otherwise and check in was very helpful.
Stayed 1 night in Mar 2024
Response from M on Mar 13, 2024
Dear Christen,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the pool area and breakfast service. Your feedback is valuable, and we will address these issues internally to ensure improvements are made. We appreciate your compliments regarding the cleanliness of the hotel and the helpfulness of our check-in staff. We hope to have the opportunity to welcome you back for a more satisfying experience.Sincerely,Management Team

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will use them again for sure
Stayed 1 night in Jan 2024
Response from M on Jan 12, 2024
Dear Mark,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time!Best Regards,Management Team

8/10 Good

Daniel

Stayed 2 nights in Dec 2023
Response from M on Jan 12, 2024
Dear Daniel,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very disappointed that the staff did not notify me in advance that the pool was not functioning (NO HEAT). I chose the location because I put up 11 people, with 7 youngsters that were looking forward to the pool.
Stayed 5 nights in Dec 2023
Response from M on Jan 12, 2024
Dear Michael,We sincerely apologize for any inconvenience caused by the pool's unexpected heating issue. Regretfully, we fell short in notifying you in advance. Your feedback is invaluable, and we are actively addressing this matter to ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely,Management Team

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from M on Jan 6, 2024
Dear Paula,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tanisha on Dec 27, 2023
Thank you for your positive feedback! We're delighted to hear you had a great experience. Your satisfaction is our priority. We appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good trip
Meets and exceeded expectations
Stayed 1 night in Dec 2023
Response from M on Dec 20, 2023
Dear Guest,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Tochukwu

Stayed 2 nights in Dec 2023
Response from M on Dec 14, 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Thomas

Stayed 2 nights in Nov 2023
Response from M on Dec 14, 2023
Dear Thomas,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Good value.
Stayed 1 night in Dec 2023
Response from M on Dec 14, 2023
Dear William,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Tom

Traveled with family
Disliked: Staff & service, property conditions & facilities
Unfriendly front desk, noisy, stinky.
Stayed 2 nights in Nov 2023
Response from M on Nov 29, 2023
Dear Tom,We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.Sincerely,Management Team

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thehotel staff was very friendly & accomodating!
Stayed 2 nights in Nov 2023
Response from M on Nov 29, 2023
Dear Roger,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

2/10 Terrible

Bryana

Stayed 1 night in Nov 2023
Response from M on Dec 20, 2023
Dear Bryana,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

NaToya

Stayed 1 night in Nov 2023
Response from M on Dec 20, 2023
Dear Guest,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023
Response from M on Dec 14, 2023
Dear Judith,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Melanie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from M on Nov 29, 2023
Dear Melanie,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Veronica

Stayed 5 nights in Oct 2023
Response from M on Dec 14, 2023
Dear Veronica,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Angela, Henderson

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ty
Stayed 2 nights in Sep 2023
Response from M on Nov 15, 2023
Dear Angela,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Sabrina

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property. Nice comfortable beds and very clean, lots of restaurants and shopping places nearby, the only thing i did not like was the heater didnt work to well in my room. Also for it to have a indoor swimming pool it was freezing cold water. And it was 80° weather outside. but other than that it was a wonderful stay
Stayed 2 nights in Nov 2023
Response from M on Nov 15, 2023
Dear Sabrina,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our comfortable beds and appreciated the cleanliness of our property. We apologize for the inconvenience with the heater in your room and the temperature of the indoor swimming pool. Your feedback is valuable, and we'll address these issues to ensure a more comfortable stay in the future. We look forward to welcoming you back for another wonderful stay.Best Regards,Management Team

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 3 nights in Nov 2023
Response from M on Nov 9, 2023
Dear Carolyn,Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from M on Nov 3, 2023
Dear Angela,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from M on Nov 3, 2023
Dear Jonathan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from M on Nov 3, 2023
Dear Jimmy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Letitisha

Stayed 3 nights in Oct 2023
Response from M on Oct 27, 2023
Dear Letitisha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Sandi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
We are frequent stayers. We like Comfort suites.
Stayed 1 night in Oct 2023
Response from M on Oct 11, 2023
Dear Sandi,It warms our hearts to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. It is great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Carolyn

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The bathroom situation was terrible. The toilet was stopped up and the shower chair was weak.
Stayed 1 night in Sep 2023
Response from M on Oct 4, 2023
Dear Carolyn,We apologize for the terrible bathroom situation you experienced during your stay. We understand the inconvenience caused by the stopped-up toilet and the weak shower chair. Your feedback is valuable to us, and we will address these issues promptly to ensure a more comfortable and functional bathroom for our guests. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team

10/10 Excellent

Ricky

Traveled with family
Liked: Property conditions & facilities
Nice and clean. Maybe need to lower there price some. I would stay more often.
Stayed 1 night in Sep 2023
Response from M on Oct 18, 2023
Dear Ricky,Thank you for your feedback regarding our establishment. We appreciate your positive comments about the cleanliness of our premises. We understand your suggestion to lower prices and we value your loyalty. We always strive to provide the best possible experience for our guests and appreciate your input. Thank you for choosing our establishment, and we hope to have the opportunity to welcome you back in the future.Best Regards,Management Team

10/10 Excellent

CHERYL, Trophy Club

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always quiet and clean. Staff if friendly.
Stayed 1 night in Sep 2023
Response from M on Oct 4, 2023
Dear Cheryl,It warms our heart to see that your recent stay with us was delightful. Our entire staff, thank you for your generous rating and such lovely feedback. We are thrilled to know that you found our property clean and up to the mark. To mention, we have adopted the best hygiene standards possible, and our hotel staff take great efforts in keeping the property clean, fresh, and sanitized. It is our great pride to cater to the requirements of a valued guest like you, and we are really happy to have exceeded your expectations. Thank you for your business, and we would love to host you again, in the future. We look forward to seeing you soon. Best Regards,Management Team

8/10 Good

Donzell Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a short time but enjoyed the visit. I had to check in early and the staff accommodated me. The room was clean and comfortable. Its a fine place for a short visit with plenty of dining options nearby. I would stay again and recommend for others
Stayed 2 nights in Sep 2023
Response from M on Sep 27, 2023
Dear Donzell,Thank you for choosing to stay with us and for sharing your positive experience. We are delighted to hear that you enjoyed your visit, even though it was a short one. We are glad that our staff was able to accommodate your early check-in and that you found the room to be clean and comfortable. It's great to know that our location offers plenty of dining options nearby, making it convenient for our guests. We appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you once again for your kind words.Best Regards,Management Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from M on Sep 27, 2023
Dear Maria,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

6/10 Okay

Linda

Liked: Staff & service
Breakfast wasn't good. Fake scrambled eggs. Paper thin bacon.
Stayed 1 night in Sep 2023
Response from M on Sep 15, 2023
Dear Linda,We're disappointed to hear that our breakfast offerings did not meet your expectations. Your feedback is valuable, and we'll take it into consideration for future improvements. We apologize for any inconvenience caused and appreciate your honesty. Thank you for bringing this to our attention.Sincerely,Management Team

8/10 Good

Keisha

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to food places and shopping. The only drawback was the breakfast wasn’t very good.
Stayed 3 nights in Sep 2023
Response from M on Sep 13, 2023
Dear Keisha,Thank you for your feedback. We are truly appreciate your generous ratings and are pleased to know you had a good overall stay with us. We have noted your feedback in regards to the breakfast selection and we will certainly communicate it to our top ownership. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Odia O'Dela

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from M on Sep 13, 2023
Dear Odia,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The room had a dingy smell to it. There were holes in the curtains, the glass on the window was broken, there was a stain on the carpet, the bathroom was not clean at all. The food at breakfast was not very good. The “biscuits “ for the biscuits and gravy were almost frozen and not cooked. I’m not 100% sure but I don’t think there was any chlorine in the pool. We didn’t stay in the pool area long as it was warm in there and there weren’t any towels available to use. Also, the door to the pool was propped open so anyone could go in even if they weren’t a hotel guest. Not very safe if you ask me.
Stayed 2 nights in Sep 2023
Response from M on Sep 6, 2023
Dear Guest,Thank you for bringing these concerns to our attention. We apologize for the inconveniences you experienced during your stay. We take cleanliness and maintenance issues seriously, and we will address the room odor, curtain holes, broken window glass, carpet stain, and cleanliness of the bathroom with our housekeeping team. We apologize for the subpar quality of the breakfast and the issues with the biscuits and gravy. We will work with our kitchen staff to ensure better food quality in the future. Additionally, we appreciate your feedback regarding the pool area, including the lack of towels and the safety concern with the propped open door. We take this quite highly and your feedback will be shared with management so that appropriate steps can be taken. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

10/10 Excellent

Katherine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on Sep 6, 2023
Dear Katherine,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

Sharaine, Henderson

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to, lots of places to go from here, very clean and quiet!
Stayed 4 nights in Aug 2023
Response from M on Sep 6, 2023
Dear Sharaine,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

Dan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from M on Sep 1, 2023
Dear Dan,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

10/10 Excellent

FRALISHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from M on Aug 16, 2023
Dear Fralisha,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sister and I felt very safe and welcomed. Staff was very friendly and helpful. No problem with checking in and out even when asking for another day due to airline problems. Pool was clean and kids enjoyed it. Close to shopping and restaurants. We would highly recommend it for travelers and families.
Stayed 6 nights in Jul 2023
Response from M on Jul 26, 2023
Dear Martha,Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Thank you for your compliments on our staff, clean comfortable accommodations, and hospitality. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Best Regards,Management Team

2/10 Terrible

Lori, Caddo Mills

Traveled with family
Disliked: Cleanliness, property conditions & facilities
My daughter and I stayed one night. There were dark hairs on the bedspread and the shower. I sprayed with Lysol and wiped down things. We were kept up until 2am by a large group in the parking lot making all kinds of noise. The rooms on wither side of us constantly had their occupants coming in and out all night slamming the doors, talking and laughing loudly. I tried to call the front desk to complain and the phone in my room did not work. I called from my cell phone to complain about the noise and the poor girl at the front desk apologized over and over and said she would try to ask them to be quiet again so I know I was not the only person complaining.
Response from M on Jul 20, 2023
Dear Lori,Thank you for sharing your review. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. The customer service issues you describe are not typical of our standards for quality, and we are sorry you experienced less than satisfying service during your visit. Again, thank you for your time and feedback. We sincerely hope you will give us another chance to provide you with superior service and accommodation on your next visit.Sincerely,Management Team

10/10 Excellent

Stacy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Nice safe place to stay when traveling thru for work.
Stayed 1 night in Jul 2023
Response from M on Jul 14, 2023
Dear Stacy,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best Regards,Management Team

10/10 Excellent

JAMES, Oklahoma City

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to check in and convenient location
Stayed 2 nights in Jul 2023
Response from M on Jul 14, 2023
Dear James,It was a pleasure to have you stay and to read your positive feedback. It is greatly encouraging to hear your appreciation. We will offer yet another awesome hospitality experience next time. I look forward to your next visit.Best Regards,Management Team

4/10 Poor

Gregory

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from M on Jul 14, 2023
Dear Gregory,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for our failure to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team

8/10 Good

Carolyn

Stayed 3 nights in Jun 2023
Response from M on Jul 7, 2023
Dear Carolyn,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team

8/10 Good

Brandy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !
Stayed 1 night in Jun 2023
Response from M on Jun 23, 2023
Dear Brandy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team