All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 384 out of 1001 reviews" "
10 - Excellent
384
Rating 8 - Good. 473 out of 1001 reviews" "
8 - Good
473
Rating 6 - Okay. 106 out of 1001 reviews" "
6 - Okay
106
Rating 4 - Poor. 27 out of 1001 reviews" "
4 - Poor
27
Rating 2 - Terrible. 11 out of 1001 reviews" "
2 - Terrible
11
8.6/10
Cleanliness
8.8/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Leeza
Jan 12, 2024
Leeza
Stayed 4 nights in Jan 2024
Response from Jenny on Jan 15, 2024
We are happy that you stayed with us and grateful that you choose to share your experience with us.
The staff were really nice! The area around is amazing, you have close access to everything without paying a huge price. Overall it was just a great experience and I’ll stay there again next time I visit Umeå!
Rebekah
Response from Annelie Persson / General Manager on Jan 13, 2023
We really appreciate your review and are happy that you had an enjoyable stay with us. I will make sure to share your lovely words with my colleagues. We wish you a warm welcome back.
6/10 Okay
Joel Cristian
Sep 29, 2022
Joel Cristian
Stayed 1 night in Sep 2022
Response from Annelie Persson/General Manager on Oct 21, 2022
We stayed here while the world is going thru COVID-19 hence why the hotel was so empty. The hotel was generous enough to provide us a free parking for the night. The breakfast was thoughtfully done for everybody health and safety by covered and wrapped with plastic. Great location right in the city. Will stay here again next time.
Verified traveler
Stayed 1 night in Mar 2020
10/10 Excellent
Verified traveler
Jan 16, 2020
Verified traveler
Stayed 8 nights in Jan 2020
Response from Micael Forsgren, General manager on Jan 25, 2020
Hej !
Tack så mycket för det fantastiska omdömet.
Vi alla på hotellet ser fram emot att ses snart igen. Välkomna tillbaka.
8/10 Good
Torbjörn
Business traveler
Jan 12, 2020
Liked: Cleanliness, staff & service, room comfort
nice Place to stay fr one night ufutunaly long wait for fried eggs
Torbjörn
Stayed 1 night in Jan 2020
Response from Micael Forsgren, General manager on Jan 26, 2020
Hej Torbjörn !
Tack, va kul att du tagit dig tid att lämna ett omdöme om din vistelse.
Vi vill även passa på att tacka för er vistelse hos oss, ses snart igen!
Super convenient location. Really good breakfast buffet.
Maurice
Stayed 2 nights in Sep 2019
Response from Håkan Arestav, Account manager on Sep 12, 2019
Hi Maurice !
We are so happy that your stay with us was great, and that you took the time to write about it.
Thank you for sharing your positive comments regarding our breakfast. We do put a lot of effort in finding the items on the buffet, for everybody to enjoy.
We look forward to welcoming you back in the near future.
Response from Håkan Arestav, Account manager on Aug 9, 2019
Hi !
We are so happy that your stay with us was great, and that you took the time to write about it.
I will make sure to let the staff know that their services were appreciated and that their efforts didn´t go unnoticed.
We hope that you will choose our hotel for you next vixit. Welcome back soon.
Response from Håkan Arestav, Account manager on Aug 1, 2019
Hej !
Tack så mycket för det fantastiska omdömet.
Det låter verkligen som att vi kommer att ses snart igen, vi ser fram emot era framtida vistelser hos oss.
Response from Håkan Arestav, Account manager on Aug 13, 2019
Hej Shahab !
Vi är väldigt glada att du gav oss topp-poäng och att ni har haft det bra hos oss! Jag ska se till att dela ditt fina betyg med vår underbara personal.
Vi ser verkligen fram emot att få välkomna dig tillbaka.
Response from Håkan Arestav, Account manager on Jun 3, 2019
Hej !
Vad kul att du bott hos oss och stort tack för att du lämnat feedback.
Låt det inte dröja för länge innan vi ses igen.
8/10 Good
Milan
May 27, 2019
Liked: Staff & service, room comfort
Milan
Stayed 1 night in May 2019
Response from Håkan Arestav, Account manager on May 28, 2019
Hej Milan !
Vår största drivkraft är nöjda gäster, tack för att du lämnat ett omdöme.
Vi ser verkligen fram emot att få välkomna dig tillbaka.
8/10 Good
Peter
May 16, 2019
Liked: Cleanliness, staff & service
Good value
Good value hotel in a location in the city center
Peter
Stayed 1 night in May 2019
Response from Håkan Arestav, Account manager on May 20, 2019
Hi Peter !
Thank you for taking the time to tell us about your lovely stay.
We look forward to welcoming you back in the near future.
8/10 Good
Verified traveler
May 16, 2019
Liked: Cleanliness, staff & service
Quite alright
Very dated design and look and feel of the rooms and corridors, but the staff was top notch and the condition was alright.
Verified traveler
Stayed 1 night in May 2019
Response from Håkan Arestav, Account manager on May 20, 2019
Hi,
Thank you for sharing those kind words with us.
Our great staff is happy to assist in any way. So happy that you took the time to praise them in your review. I will make sure to let them know that they are appreciated.
We look forward to welcoming you back in the near future.
8/10 Good
Peter
Apr 8, 2019
Liked: Cleanliness, staff & service
Peter
Stayed 1 night in Mar 2019
Response from Håkan Arestav, Account manager on Apr 10, 2019
Hej Peter !
Tack för trevlig respons om vårt hotell.
Ses snart igen, vi på hotellet önskar er ett varmt välkommen tillbaka.
Response from Håkan Arestav, Account manager on May 3, 2019
Hej Peter !
Finns inget bättre än att få sån fin respons, tack för att du tagit dig tid.
Det låter som ni haft en fantastisk vistelse hos oss, det glädjer mig verkligen. Visst är läget ett av våra bästa egenskaper, men glöm inte den smarriga frukosten och vår varma personal.
Tack för ditt besök, hoppas vi ses snart.
Very central position in the city, but still quiet room. Good choice of breakfast.
Verified traveler
Stayed 6 nights in Oct 2018
Response from Håkan Arestav, Account Manager on Dec 30, 2018
Hello,
We are thrilled to hear about your stay, thank you for sharing it with us.
Thank you for sharing your positive comments regarding our breakfast. We do put a lot of effort in finding the items on the buffet, for everybody to enjoy.
We hope to see you soon again.
The people at the hotel were very nice and friendly. The hotel itself was pretty good and comfortable. The WiFi was awful though. Also the lack of iron and ironing board in the room is annoying (although typical to Swedish hotels in my experience). Good value for money overall.
Jim
Stayed 2 nights in Sep 2018
Response from Håkan Arestav, Account Manager on Oct 8, 2018
Hi Jim !
Thanks for taking the time to send us your comments.
Our great staff is happy to assist in any way. So happy that you took the time to praise them in your review. I will make sure to let them know that they are appreciated.
We look forward to seeing you in the future, welcome back!
Great hotel. The only thing we didnt like was that the room didnt have AC. We had to keep the fan on the whole night - which was loud and didnt help.
Verified traveler
Stayed 1 night in Jul 2018
Response from Håkan Arestav, Account Manager on Jul 31, 2018
Hi !
Thanks you for staying with us and sharing valuable feedback.
We are happy that you enjoyed your stay, however regret that the warm temperatures affected your stay. This summer has been something out of the ordinary.
We look forward to your next visit.
Response from Håkan Arestav, Account manager on Jun 22, 2018
Hej Denis !
Vi är väldigt glada att du gav oss topp-poäng och att ni har haft det bra hos oss! Jag ska se till att dela dina fina ord med vår underbara personal.
Vi alla på hotellet ser fram emot att ses snart igen. Välkomna tillbaka.
Friendly and helpful staff. Good location in the city - everything within walking distance. The breakfast was very good.
Nils A.
Stayed 6 nights in May 2018
Response from Håkan Arestav, Account Manager on May 25, 2018
Hello Nils !
We are happy that your stay with us was great, and that our staff took good care of you. A big thank you for taking the time to share this with us.
We look forward to seeing you in the future, welcome back!
Good in most ways, everything works.
The only significant inconvenience was having the sink in the main room rather than in the bathroom, and with no shelf next to it.
Alex
Stayed 3 nights in Apr 2018
Response from Håkan Arestav, Account Manager on Apr 25, 2018
Hi Alex !
We are happy that you stayed with us and grateful that you choose to share your experience with us.
When the design hotel was built, it was decided to place the sink outside the bathroom in order to have a lighter and more spacious hall.
We look forward to welcoming you back in the near future.
The staff were incredible. I can't say enough good about them.
Paul
Stayed 1 night in Apr 2018
Response from Håkan Arestav, Account Manager on Apr 17, 2018
Hello Paul !
Thank you for your feedback and taking the time to write about your experience.
The fact is that the staff is great because we have such fantastic guests. You are not an exception, thank you for staying with us.
We look forward to your next visit.
Great hotel with great breakfast.
Pub in first floor makes alot of noise, also after closing, then they stands outside in the street shouting and make noise. Public parking place right outside.
Robert
Response from Håkan Arestav, Account Manager on Feb 26, 2018
Hello Robert !
We are so happy that your stay with us was great, and that you took the time to write about it.
We are happy that you had an enjoyable stay with us. Our breakfast is something that we are immensly proud of, we are thrilled to hear that it was appreciated.
Warmest regards from all of us at the hotel, hope that we will see you soon again.
Great design boutique hotel. Downtown location. Wonderful breakfast buffet!
Rannva
Stayed 1 night in Feb 2018
Response from Håkan Arestav, Account Manager on Feb 7, 2018
Hi Rannva !
We appreciate that you chose to stay with us and that you took the time to review our hotel.
We are very proud of our hotel, and thrilled to hear that you feel the same way.
We look forward to welcoming you back in the near future.
Good hotel that is very close to the train station. Room was good. Breakfast is excellent and the staff are friendly and helpful
Jacqueline
Stayed 1 night in Jan 2018
Response from Håkan Arestav, Account Manager on Jan 18, 2018
Thank you Jacqueline for your great feedback.
We are happy that your stay with us was great, and that our staff took good care of you. A big thank you for taking the time to share this with us.
We look forward to welcoming you back in the near future.
We are happy that your stay with us was great, and that our staff took good care of you. A big thank you for taking the time to share this with us. We are very happy that you stayed with, come back soon again. Sincerely