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Reviews of The Luigans Spa and Resort

4.5 out of 5
The Luigans Spa and Resort
18-25 Saitozaki, Higashi-ku, Fukuoka, Fukuoka

Reviews

8.8

Excellent

Rating 10 - Excellent. 213 out of 401 reviews" "
Rating 8 - Good. 140 out of 401 reviews" "
Rating 6 - Okay. 30 out of 401 reviews" "
Rating 4 - Poor. 9 out of 401 reviews" "
Rating 2 - Terrible. 9 out of 401 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Cheuk Hang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cosy hotel near the seaside and the park.
Stayed 2 nights in Dec 2023
Response from Front desk Imayanagita on Jan 1, 2024
Thank you very much for taking the time to share your positive feedback with us! We are delighted to hear that you found our hotel nice and cozy, especially its proximity to the seaside and the park.We look forward to welcoming you back to our hotel on your next visit. Should you have any future inquiries or special requests, please do not hesitate to contact us.

10/10 Excellent

Nikita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice sea view and good quality of bathing suits
Stayed 1 night in Dec 2023
Response from Front desk Imayanagita on Dec 22, 2023
Thank you for sharing your positive experience with us! We are thrilled to hear that you enjoyed the very nice sea view and found our bathing suits to be of good quality. Your feedback is greatly appreciated, and we're delighted to have contributed to your enjoyable stay.We look forward to welcoming you back for another wonderful experience. If there's anything specific you'd like to see or experience during your next visit, please let us know. Your satisfaction is our priority.Once again, thank you for choosing us, and we can't wait to have you back.Best regards,

10/10 Excellent

AIKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and buffet
Very relaxing stay. Great Buffet. One suggestion, toaster for the bread toast thank you.
Stayed 1 night in Dec 2023
Response from Saaya Tsutsumi on Dec 11, 2023
Thank you for choosing to stay at The Luigans Spa&Resort from among many hotels.We would also like to thank you again for taking the time out of your busy schedule to give us such a positive evaluation.We are not satisfied with your evaluation and will continue to provide you with a comfortable space in the future.We look forward to welcoming you again when you have the opportunity.

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice public bathing facilities
Stayed 3 nights in Nov 2023
Response from Front Desk Tsutsumi on Dec 25, 2023
Thank you for choosing to stay at The Louigan's . Thank you very much for choosing to stay at The Luegans Spa & Resort from among our many hotels.We would also like to thank you for taking the time out of your busy schedule to write a review of our hotel.Thank you very much for your compliments about our large bathrooms.We will continue to strive to be a special place for our guests. We hope that the next time you return, you will enjoy your stay even more than this time.We hope that you will enjoy your next visit even more than this time and that all of our staff will do their best to assist you.Please do not hesitate to stop by when you are in the neighborhood.

6/10 Okay

david

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not what we'd hoped
At first glance, we were thrilled when we arrived. The place looked comfortable, the ambience was nice, & the staff was helpful. We checked into our room, which was very nice--a view, a deck (we were on a premium floor). But things started to take a turn for the worse. The pool was closed, the outdoor areas inaccessible. We complained, & after a day, they opened for us the 24" shallow pool, which got us wet, but it was not what we bargained for, that's for sure. All of the outdoor facilities were closed, too. The staff gave us many excuses, but the one that proved true was that the national park controls everything. The beach looks great in the photos, right? Well, I'll include some of mine, so you can see what you're really going to find. You can't swim off that beach, either. In fact, signs prohibit even walking on it! Breakfast is a spread, but frankly, the food looked thrown together, & not nearly as wonderful as we'd hoped--it's not cheap--$22 per person. Not worth it. The location is not great, I'm afraid. It's a 25-minute drive into town, where all the action is. We drove, so I'm not sure what the cab fare will cost, but this is the kind of place where you stay put, which may be what you're looking for. For us, we went into town every day & night, so there was a fair amount of traveling. To be fair, the hotel refunded us the entire bill for the room, for 2 days, as an apology for the lack of facilities & their inability to deliver what they'd advertised.
Litter everywhere. National park's fault? Who knows? If it is, they should be ashamed of themselves.
Not quite like their photos, right? This is the same spot that you see in the foreground on their main photo.
National park's fault? Who knows? If it is, they should be ashamed of themselves. Medicine bottles, pills included in the trash!
Stayed 2 nights in Jul 2023

4/10 Poor

SIN YAN

Stayed 2 nights in May 2023

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely marvelous! Staff was amazing two thumbs up!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lui hand is an excellent choice for family as the rooms were big and there were huge open spaces just outside the hotel for kids to run around. Parking was just outside the hotel as well so very convenient. Love the layout of the toilet and baths which are also child friendly. The in-house dining option was delicious and reasonably priced.
Stayed 1 night in Apr 2023

8/10 Good

Richard

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, room comfort
Good but Far
Stayed 1 night in Nov 2022

10/10 Excellent

YI LING

Stayed 1 night in Oct 2022

10/10 Excellent

Takako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surprise to find a public bath inside. Resort feeling
Stayed 1 night in Mar 2022

10/10 Excellent

ELENI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience comfy resort front of the beach
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room with a great view. Perfect for families. On-site free parking. Adjacent to Marine World.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

J, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Not worth
Staff are nice and helpful, hotel is clean, room is cozy. However, it’s near the sea but not the beach. It has a pool but cost 2,000 yen if you swim at night. Only 2 restaurants but only provide set dinner/BBQ at high price. The buffet breakfast provides very limited variety, even less choices than city hotels.
Stayed 1 night in Aug 2018

8/10 Good

chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel surrounding with many sightseeing spots. Just can increase the frequency of shuttle bus.
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

8/10 Good

JIN WOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although there was a little change of room type I booked and the accessibility was not as great as other hotels in the downtown of Fukuoka, everything was nice during my stay. The best thing I really like is that I could see the seaside and fully greened grass directly while seating on the bed.The people in the hotel was also very kind with smile.
Stayed 3 nights in May 2018

10/10 Excellent

yoke leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room...unlike those in city center. About half hour from town if driving.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Tsz Ho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thomas, KYOTO, Japan

Liked: Cleanliness, staff & service
Good for a family stay or couple to relax.
2 nights in this lovely hotel. The staff is very professional, I really appreciated their services. The food is good. For dinner, prefer the menu to the buffet.
Stayed 2 nights in Dec 2017

8/10 Good

Jae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Wai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but rooms too dark ....
The hotel is family friendly and location is great just nearby the Uminonakamichi seaside park, staff are very helpful and professional. The room and the overall interior of the hotel are quite dark and not bright enough, and the breakfast area is very small relative to the size of the hotel. Overall, the hotel is great but will be even better with the improvements as said.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place for a Relaxing Stay for Families
It's so comfortable staying in the Luigans, and it's very conveniently located near the Nakanomichi Seaside Park. My family had a great time there.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, nice hotel with good restaurants. Breakfast was quite good.
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Not happy stay...
When I booked the room, it showed 4 people would fit so I invited extra people to stay with us. (the room photo showed very nice and spacious) But they charged me extra $150 to bring more people in....so I was very sad. Also, swimming pool was closed and overall impression I had was very disappointing...
Stayed 1 night in Sep 2017

10/10 Excellent

Chin Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ken
It is a nice hotel and very good views. It is a great hotel and area if u don't want to stay in the down town as it is almost 15km away from shopping area u must have a car for this hotel. Room size is big in Japan and staffs is very friendly.
Stayed 3 nights in Jun 2017

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Nice facility poor service to English speakers
Nice resort. Out of the way but not far from the city. The facility is nice but service is questionable. I booked the hotel and when my wife and I checked in they ignored me (non-Japanese) and only talked to my wife (Japanese). It was quite frankly extremely rude. Service in the restaurant was spotty as well. They may advertise service in English but I did not experience it.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, close to a lovely park/garden
The staff were wonderful, they were very friendly and accommodating to foreigners. The hotel is in a beautiful location, out on a peninsula, so it feels removed from the city. There is a shuttle that takes you into the city and back at various times throughout the day, so it is very convenient.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fanstastic time.
It was such a beautiful hotel. I would definitely recommended it to couple stars or friends staying in Fukuoka.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great off-season stay
This is a beautiful hotel/resort restaurant dinner and buffet were excellent . Beautiful pool the beach looks close but I was here in the off-season . A little overpriced but the rooms were the largest I stayed in the 10 days in Japan . Very comfortable beds .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Gary, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific beach resort!
Excellent room, beds, view. Food outstanding. Suggest, as others have, that hotel review its business plan. To close the pool and outside area on Sept.1 is a mistake! Granted that schools go back Sept. 1, pool could be kept open into October! No need for 5 college pool boys, save $$ and open the pool.

10/10 Excellent

Hyunwoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is very good
comfortable

8/10 Good

Nickel, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view from window
We had relaxing and calm time at there. You'll have nice ocean view from wide window of your room.There's no balcony though, it was okay for us. You can go to beach in 2 mins. But this sea is not allowed to swim.
view from the room (430)
garden

8/10 Good

GREGOR, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four days at Luigans Resort
Stayed at this resort-style hotel for four days. Very relaxing with good restaurants at the hotel and parklands nearby for walking / cycling. Also a convenient free shuttle to the JR station in Hakata. Good base for a day trip to Nagasaki or elsewhere in Kyushu.

6/10 Okay

Melissa, canada

Liked: Staff & service
underwhelming and overpriced
Hotel amenities: For a higher end priced hotel in Fukuoka was disappointed Had agreed to pay extra upon check-in to upgrade to Spa Room when we arrived as my partner and I had booked couple massages (spa room located on spa floor) The consultation before the massage was great, but the massage itself was just, okay. I've had much better massages for a fraction of the price. Massage services were definitely more expensive than the other hotels we stayed at during our stay. Also we were charged more than advertised on website when I had originally called to book. Also the hotel offers hot baths, but only for spa customers. We had used the hot baths before our massage. However, even though we paid extra to upgrade to the Spa Floor and had booked spa services, the next day when we asked if we could use the hot baths we were told we would have to book a spa service again if we wanted to use them. The pool is only in service in the summer, so it was very dirty looking during our stay. The beach had a lot of garbage washed up on it as well. Quality of service: On arrival we were given a 'first free drink ticket' however because we booked our massage for when we arrived we thought we would use it the next day, but the restaurant did not let us use it the next day, and we were told it can only be used for dinner service.

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful remote getaway!
This place is remote and quiet and very nice. The staff is friendly. The restaurants are pricey, but if you're looking to get away from everything in Japan, this is the place for you. It is fantastic!

8/10 Good

LIU WAI, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
cycle tour is good, you can go some far away place
Comfort and release

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay at the Luigans
good location near cycling park and a nearby island; good services.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very nice staff and hotel! But not much shops or restaurants around. Far from city centre but good for relaxation

8/10 Good

bokkok, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families with small children.
Overall a very good stay. We stayed for 5 nights. Next to uminonakamichi aquarium which is pretty good and definitely worth half a day at least. Uminonakamichi Marine Park is within 10 mins walk and is huge with lots of attractions. even a small zoo. Kids can spend 1-3 days here easily. There are no supermarkets nearby, so we took the free shuttle bus to hakata and bought what we needed for our stay. Only complaints are that the hotel charges ￥8000 per night for an extra bed which is kinda steep. Especially since the bed is already in the room, below the double bed. Other thing is the pool water is a little bit dirty, which is a shame because otherwise pool looks great and has an awesome view.