Ratings based on 63 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Great Place

Posted May 13, 2015
Each room is a detached villa with a private pool & jacuzzi...expensive but worth it
Comment from Hotel Management
May 15, 2015 by Ungasan@banyantree, Hotel Management
Dear Traveler, Thank you for your kind remarks on Trip Advisor and allow me to assure you that Banyan Tree Ungasan’s highest priority is to deliver uncompromising service experience to our valued guests. We look forward to your return soon. Regards, Alfonso Romero – General Manager
4 out of 5
Recommended
for Couples
by Billy from Hong Kong

Excellent private pool

Posted Apr 27, 2015 on Hotels
We stayed at no. 121, sea-view villa. Positive aspects: - Very secluded location on Bali, although it takes longer to travel to other parts of Bali. - Excellent outdoor provisions inside villa, including the large private pool, jet pool and lush landscaping, with views of the Indian Ocean. - Guest service through telephone and room service (food) are in principle very professional, helpful and efficient. - We didn't get a single mosquito bite within Banyan Tree, while this was a major nuisance at all other venues in Bali. Banyan Tree seems to have done an excellent job in pest control. Areas for improvement: - Parts of the villa and the furniture are showing their age, such as worn-out upholstery, and timber sliding doors to pool deck which are obviously used very frequently by guests. This is a major let down because we expect a top-notch hotel to have a sharper focus on the upkeep of the property. - Despite the ample size of the living room and the bathroom, the interiors of the villa, and also the restaurants and bars, will certainly benefit from more interesting interior design concepts, especially when compared with the excellent outdoor areas. - The pool bar and Jumana bar could have been more vibrant; they were quiet without any guests every time we dropped by.
Comment from Hotel Management
Jul 4, 2015 by banyantree ungasan, Hotel Management
Dear Billy, Greetings from Banyan Tree Ungasan Bali. Thank you for your feedback and I am extremely sorry for the inconvenience you experienced with the villa facilities which should not have occurred. We do take guest feedback very seriously and please rest assured, I will definitely set an internal meeting with our department heads on each concerns you highlighted in regards to your recent stay at our resort. At the same time, It’s a honor to read that you impressed with our resort’s ground, service and our pest control. We look forward to welcome you back in the near future. With my best regards, Alfonso Romero – General Manager
5 out of 5
Recommended
for Families
by A verified traveler

아름다운 휴가

Posted Mar 2, 2015 on Hotels
아름다운 자연환경 속에서 편안하게 머무르다 돌아왔습니다. 직원들 또한 친절했고 시설 또한 잘 관리되고 있습니다.
Comment from Hotel Management
May 16, 2015 by banyantree ungasan, Hotel Management
친애하는A traveler님, 고객님의 긍정적인 의견 감사드립니다. 저희 서비스와 시설이 좋은 추억으로 남을수있도록 즐거운 시간을 보내셨다니 영광입니다. 곧 다시 모실수있기를 바랍니다. 총지배인 알폰소 로메로 드림
5 out of 5
Recommended
for Couples
by Wei-Yin

This traveler left a rating score only Posted Jan 28, 2015 on Hotels
5 out of 5
Recommended
for Families
by Lee from Seoul.Kr

훌륭한선택

Posted Jan 19, 2015 on Hotels
반얀트리는 푸켓,빈탄,방콕에 이어 4번째로 다녀욌습니다. 모두 특색이 있지만 발리 웅아산은 시설면에서는 가장 좋았던거 같습니다. 객실도 크고, 단지도 엄청 크구요. 풀도 만족스럽습니다. 가든뷰로 갔지만, 바다도 멀리 보이고 앞이 탁 트여 있었습니다. 물론 객실마다 다르겠지만요. 주마나라는 레스토랑은 썬셋보기도 좋고, 음식도 훌륭했습니다.위치가 꾸따나 짐바란,누사두아랑 떨어지긴 했지만 택시로 2-30분정도 걸리고, 편도가격도 우리돈으로 1만원에서 1만5천원이면 충분해서, 외식도 많이 했습니다
Comment from Hotel Management
Apr 4, 2015 by banyantree ungasan, Hotel Management
Dear Lee, 반얀트리 웅아산을 선택해주셔서 감사합니다. 빌라시설들이 만족스럽고 기대에 흡족한 즐거운 시간을 보내셨다니 대단히 기쁩니다. 곧 다시 뵐수있기를 바랍니다.
3 out of 5
Recommended
for Couples
by richard from stcokholm

Not upto standard

Posted Oct 26, 2014 on Hotels
This is a nice hotel but the food and service at times really was not upto the expected standard. I wouldnt go here again, it just wasnt worth the money in comparison to other hotels in the same price category.
Comment from Hotel Management
Jan 17, 2015 by banyantree ungasan, Hotel Management
Dear Richard, Thank you very much for choosing Banyan Tree Ungasan as your place to spend your holiday time. I am really sorry to learn about the areas where we did not manage to meet your expectation. I will address each one of the areas where we did not meet your expectations with the Department Head concerned, to ensure that we improve our guest experiences. We look forward to welcoming you again and having an opportunity to win your confidence back. Warm regards Alfonso Romero, General Manager
2 out of 5
by A verified traveler from London

Fantastic hotel - PRIVATE BEACH non existent

Posted Sep 30, 2014
Pros: The Rooms were outstanding
Cons: Better customer service
Location: Location is good for a honeymoon but ruined by the fact you cannot access the Private Beach.. Not a lot nearby.
All you get is an appology for the beach being closed, which when you have paid so much money you dont expect this. After arguining about it they offered to set us up acces to a near by beach club which we declined to use as it was not what we were after. Being on Honeymoon and looking forward to staying at this hotel this ruined the experience for us!
Comment from Hotel Management
May 16, 2015 by banyantree ungasan, Hotel Management
Dear Traveler, Thank you for sharing your experience on Expedia. I am pleased to read your wonderful comments about our villas. We are sorry to hear about your disappointment with the beach located next to our hotel. It has been closed by the local community in an effort to improve public access to Ungasan and beautify the beach. We sincerely apologize for the inconvenience and I am sorry that your stay with us was not restful. I hope we can welcome you back when the beach reopens in upcoming year, Warm regards Alfonso Romero, General Manager
5 out of 5
Recommended
for Couples
by A verified traveler from 東京都

素晴らしい部屋、素晴らしいロケーション

Posted Aug 27, 2014
Pros: 部屋の広さ、豪華さ。
Cons: お湯が出ない。
Location: 周りには、何もありません。部屋でゆったりとしたい人向けです。
部屋も広く、眺めも最高でした。さすが、バニヤンという感じです。 朝食もシャンパンを飲みながら優雅に取ることができました。 ただ、残念なことは、4泊したのですが、バスルームのお湯が出ず、震えながら水のシャワーで2泊すごしますた。 3日めにようやくエンジニアの人が来てくれて、お湯になりました。 お風呂が大好きな私は、広い豪華なバスルームで過ごすのが、楽しみだったのに、残念です。 最初から、チェックして、通して欲しいです。 それ以外は100点です
Comment from Hotel Management
Mar 21, 2015 by banyantree ungasan, Hotel Management
お客様、この度はバンヤンツリー・ウンガサンにご滞在いただき、また貴重なご意見お聞かせいただき誠にありがとうございます。 お部屋での滞在やリゾート内で楽しんでいただけたようでとても嬉しく思います。 バスルームのお湯の件ではご迷惑をおかけし大変申し訳ございませんでした。 今後このようなことがないよう設備の点検を徹底してまいります。 ぜひまたバンヤンツリー・ウンガサンでお会いできますことスタッフ一同心よりお待ち申し上げております。 ディレクター Nicolas B
Comment from Hotel Management
Mar 14, 2015 by banyantree ungasan, Hotel Management
お客様、この度はバンヤンツリー・ウンガサンにご滞在いただき、また貴重なご意見お聞かせいただき誠にありがとうございます。 お部屋での滞在やリゾート内で楽しんでいただけたようでとても嬉しく思います。 バスルームのお湯の件ではご迷惑をおかけし大変申し訳ございませんでした。 今後このようなことがないよう設備の点検を徹底してまいります。 ぜひまたバンヤンツリー・ウンガサンでお会いできますことスタッフ一同心よりお待ち申し上げております。 ディレクター Nicolas B
5 out of 5
Recommended
by ktprince from seoul

지상낙원

Posted Aug 25, 2014 on Hotels
발리에서 가장 안락한 휴가를 보낼 수 있었던 곳, 완벽하게 사생활이 보장되는 빌라에서 와이프와 아름답고 행복한 순간들을 보낼 수 있었음
Comment from Hotel Management
Nov 22, 2014 by banyantree ungasan, Hotel Management
Ktprince님, Hotel.com에 반얀트리 웅아산 후기를 남겨주셔서 감사합니다. 부인과 행복한 시간을 보내실 수있었던 저희 서비스와 체험에 관한 고객님의 소중한 의견을 공유하게되서 몹시 기쁩니다. 가까운 시일내로 반얀트리 웅아산에서 다시 모실수 있기를 바랍니다. 경영진 니콜라스 B.드림
5 out of 5
Recommended
for Families
by Johnny Kun

This traveler left a rating score only Posted Aug 15, 2014 on Hotels