Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Not a good start....

Posted Jun 20, 2015
Pros: Great location!!!
Cons: The service, the amenities, the management, customer service!!
Location: Centrally located near stores and restaurants movie theater
Traveled to area for a graduation. My first clue was walking into the facility and the manager and three staff members was arguing with customers concerning their bill. We waited and watched this go on for a while before they decided to check us in. My husband asked for an ironing board he was told they don't have any. I got on the phone and "spoke to them" they said they would send one up. It came, it was broken!!! We left for the day. Returned that evening and the dirty towels were still on the bathroom floor and the beds were not made. I called and asked why and was told that we do not get room service unless we stayed for SEVEN days. This is an "EXTENDED STAY" facility???? I was outraged. I asked for clean towels was told there were no towels and would have to wait til morning. Came down to get towels in am because only one staff on site. I was asked where the dirty towels were. Was I supposed to carry dirty towels down to him????(He said that is exactly what I was suppose to do) NO LAUNDRY BASKET IN ROOM!! There was ONE dish towel in this EXTENDED STAY room. My reasonable request is clean towels and clean room and beds made. I did complain when checking out and was given a complimentary night stay at any other EXTENDED STAY. Will not be using it at the Union City Dyer St facility. Hope other facilities have better service!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

ホテルのスタッフがよい

Posted Jun 2, 2015
Weiというスタッフだったが、非常に応対もよくすがすがしかった。部屋は年数はたっているが快適で、ゆっくり休むことが出来た。
2 out of 5
by A verified traveler

Disappointed for the first time

Posted May 8, 2015
Pros: close to restaurants and to the airport
I usually stay here whenever i go to the Bay Area, this is the first time i got disappointed, i booked a non-smoking room and when i checked in which was kinda late already around 10:30 PM, The front desk staff told me that the only available room is a suite but smoking room, I told him that i booked for a non-smoking room. He said that i can take a look at it first, but he said that's the only room available and it was late already, so i don't have any choice. I was not able to sleep well and woke up with a headache coz of the smell (smoking room).
3 out of 5
Recommended
for Everyone
by A verified traveler from 日本、広島

なにをするにも便利

Posted Apr 29, 2015
Pros: 長期滞在用。
Cons: たってからかなり時間がたっているので、古いことと、朝食がもう少し何とかなれば。それにしては値段が上がった。
Location: サンマテオブリッジ、サンノゼ、マウンテンビュー
ウオルマートもあるし、日常の生活は長期にわたって出来る。レストランも多く、リーズナブル。 オークランド空港も近く、便利。
3 out of 5
Recommended
for Everyone
by A verified traveler from Campbell, ca

Okay hotel

Posted Apr 20, 2015
Pros: Close to plenty of resturants and a movie theater.
Cons: Rooms need to be remodeled.
This hotel is in a good location plenty of resturants, and movie theater. The room itself was okay, not great. It could have used new furniture and a coat of paint. The room smelled funny, i guess thats why the window had been left open.
Comment from Hotel Management
Apr 24, 2015 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. I appreciate your comments about our convenient location; however, I apologize that you experienced cleanliness issues during your stay. To uphold our company’s high standards, I will be working directly with our housekeeping staff to ensure that your expedience is not repeated. Once again, thank you for taking the time to share you experience with us. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 out of 5
Recommended
for Families
by Karing Pao

This traveler left a rating score only Posted Mar 23, 2015 on Hotels
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted Mar 21, 2015 on Hotels
5 out of 5
Recommended
for Couples
by joseph from san jose

Great Experience

Posted Mar 19, 2015 on Hotels
Great stay!!!!
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

amazing stay

Posted Mar 16, 2015 on Hotels
Excellent, Ricardo G, was most helpful, an amazing asset to your team
2 out of 5
Recommended
for Couples
by Joel

This traveler left a rating score only Posted Mar 6, 2015 on Hotels