Ratings based on 1,930 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice place in the center of the city

Posted Mar 17, 2015
Good location, very friendly staff, liked the room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
This is my go to place to stay in SF. Great location...nice clean rooms.
3 out of 5
by A verified traveler

Posted Mar 15, 2015
Bad service. Called front desk and they said they will send someone to fix the Internet problem and never did. Called again later that night and another girl picked up and didn't even care to say sorry.
4 out of 5
by A verified travelerfrom Adelaide

San Francisco is a great city

Posted Mar 14, 2015
Pros: Its location in the city
Cons: An escalator to the dining and bar level.
Location: Other than shopping, not much. Need to be able to get around on foot to get to the sites of interest; taxis are not cheap.
Great location for city exploring and shopping. Elegant urban life-style and great people watching precinct. Expensive and hard to get to. A long way from the airport, which causes anxiety about flight schedules.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Great location awesome views

Posted Mar 12, 2015
I love hyatt hotels. This one is one of my favorites. I've stayed here many times and always enjoy it. The rooms are great not boring at all and very clean. The staff is funny and helpful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Very good location.

Posted Mar 9, 2015
Pros: Cleanliness and location.
Cons: Our room seemed a bit cool. We couldn't get the heater to work correctly, it would only blow out cool airl
Location: There are many restaurants and a lot of clothing stores to shop at. You are also close to China Town. The Cable cars are also close by.
We had a wonderful time. We were close to shopping, restaurants and China town. The hotel was very clean and the staff very pleasant and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Portland, OR

Lovely Hotel on Union Square. Bright & Cheerful.

Posted Mar 4, 2015
Pros: Room decor and bright windows. Love to have lots of light in my room.
Cons: Beds, linens, pillows and Wi-fi.
Location: Easy to walk to Union Square and Market Street, China Town. Great central location to many fun tourist attractions and world class shopping.
I needed to book a hotel at the last minute and so I chose this location based upon the pictures of the rooms. Really the room exceeded my expectations. It was the cleanest hotel room by a wide margin I'd ever stayed in. The materials used in their last renovations - namely tiles, carpet, furniture were in pristine condition. The bed I would only give a 4 out of 5. It was a little hard and felt cheap. But it was comfortable enough for me to fall asleep and get a good rest. Free wi-fi was a plus except it was spotty and often booted me out causing me to re-log into a lot. This is a techie town - can't you get that one right?
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

No room cleaning in the 2 days I stayed.

Posted Mar 3, 2015
Pros: Convenient location. The price was good for this location. The front desk was very professional and friendly.
Cons: But the room service was slow. There was no bottle water available in the room. Some basic things such as bath wrap, slippers, etc. were available u
Location: Great for shopping!
I stayed for two days. I was able to checked in at 2pm. I asked for a room that was away from the construction noise. I was being satisfied with my request.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view, good location.

Posted Feb 28, 2015
Staff was nice and the room was spacious, bright, and functional. Would stay again at this price.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 23, 2015
The location of the hotel was great! It was close to the mall and to our function. The construction around the hotel was a bit of an inconvenience but its wasn't too bad. All staff we encountered were nice & friendly.