Lobby

Reviews of Hotel Spero at Union Square

4 out of 5
Hotel Spero at Union Square
405 Taylor St, San Francisco, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1004 reviews" "
Rating 8 - Good. 241 out of 1004 reviews" "
Rating 6 - Okay. 65 out of 1004 reviews" "
Rating 4 - Poor. 25 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are here for one night, great costumer service. Very close to Union Square. Very nice lobby area.
Stayed 1 night in Apr 2024

4/10 Poor

Sydney

Disliked: Cleanliness, property conditions & facilities
The room smelled bed and the hotel was in a rough area. It was advertised as being a 10 minute bus ride from Venice, but it was closer to an hour on the train. Location and cleanliness were not as stated online.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 16, 2024
Sydney, we sincerely regret to hear that your experience was not as expected. Our hotel aims to provide the highest standard of cleanliness and convenience to our guests, and we assure you that your feedback regarding the conditions of your room and the location will be taken into consideration. Nevertheless, we appreciate your input as it allows us to make improvements where necessary. We hope for an opportunity to deliver a better experience to you in the future.

10/10 Excellent

Theresa

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 5 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
Theresa, we appreciate your succinct review of Hotel Spero. Our team members strive to provide a pleasant experience and your kind word validates their efforts. We'd love to welcome you back anytime.

6/10 Okay

golnaz

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was located in a very unsafe location. The room and bathroom were super small almost not to standard. I don’t understand why I was charged for resort fee the place is so small nothing like a resort and I booked the place since it was cheaper than other options but it is actually is not since they charge an additional resort fee at the place. The staff were very nice and friendly though.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Golnaz, we regret learning about your concerns related to our location and the size of the accommodation. We assure you that safety is our foremost concern. Regarding the room size, we strive to provide accurate details on our booking platforms. It's unfortunate that the resort fees added unexpected costs to your stay. This charge is in line with many city hotels. However, your kind words about our team members' friendliness are much appreciated. We hope you'll revisit this experience and consider staying with us again.

6/10 Okay

John

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything was average. Best parts of the hotel were the bed and the views. Unfortunately the hotel is situated in an extremely dirty and unsafe neighborhood. Many better options in SF. Wish I could be nicer.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
John, it's appreciated that you acknowledge the comfort of the beds and the impressive views at our location. It's regrettable that the perception of the surrounding environment was not as pleasant. Please know the safety of our guests is a top priority, and the location provides unique access to many of San Francisco's amenities. We hope for another opportunity to provide a more satisfying experience.

10/10 Excellent

Ma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for the night. SF has some overall safety issues so not a hotel specific problem. And once inside, its like being transported in time.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Ma, thank you for kind words about your stay at Hotel Spero. We're pleased to hear that you appreciated our unique, vintage ambiance. Your sentiment about San Francisco's safety situation is shared by many, but we're glad to know that our hotel provided you a serene escape. We hope to welcome you back soon.

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and had parking right next door!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Emily, it's fantastic to learn that you admired the aesthetic appeal of Hotel Spero and found our adjacent parking convenient. We strive to offer unbeatable accommodations for our guests and we're thrilled that your experience reflected this. We look forward to welcoming you back in the future.

10/10 Excellent

estuardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, and clean are!!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Estuardo, thank you for recognizing the wonderful service and cleanliness at Hotel Spero. Our team members strive to provide an exceptional stay for all our guests. We're thrilled you experienced this first-hand. Looking forward to your next visit!

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible! We’re from New York, so the neighborhood is just fine. I’m not entirely sure what people are afraid of. There’s a huge Marriott kitty corner… it’s actually a great location! Staff were awesome, and the place is gorgeous. Beds are a little stiff, but all in all really nice!
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Marshall, it's wonderful to hear that you appreciated the unique charm of Hotel Spero and our fantastic team members. Your feedback on the location is much appreciated, showing that different guests have different perspectives. We've made a note regarding your comment about the bed comfort. We look forward to your next visit all the way from New York!

10/10 Excellent

Donald B

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean boutique hotel.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Donald, we're thrilled to hear you enjoyed your stay at Hotel Spero. We're glad our cleanliness and boutique aesthetics met your expectations. We sincerely appreciate your feedback and hope to welcome you back for another wonderful experience.

6/10 Okay

Stephanie, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
The area around the hotel can get a little rough in the evening/night. Parking is a huge concern as all of the public lots fill quickly. Overall the hotel itself was good but the other issues make it a deal breaker.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Stephanie, we appreciate your review based on your most recent stay. We understand that finding parking in a bustling city can sometimes be a challenge. While our location brings an exciting urban atmosphere, we're aware that this can also come with its own set of considerations. We're glad you found our hotel itself to be of satisfaction and we’re continually striving to make improvements that will enhance our guests' experience. We hope for a chance to provide you with a smoother visit in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service
The hotel is very nice, I was upgraded to a suite. The property is a bit worn, but for the price a great deal. Close to good food and where I needed to be. San Francisco looks better than it has for years
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
James, it's wonderful to learn that Hotel Spero met your expectations and provided value for your stay. We're glad the suite upgrade amplified your visit experience and our convenient location added to your satisfaction. Your feedback regarding our property's charm is duly noted, and we truly appreciate your supportive words for San Francisco. Thank you and we hope to welcome you back soon.

10/10 Excellent

Tamerlan, Laguna Niguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Tamerlan, thanks for sharing your feedback. We're glad to hear that you had a positive experience at Hotel Spero. Our team anticipates your return for another stellar stay in the future.

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
I will come back
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Yasmin, it's a pleasure to hear that you enjoyed your stay at Hotel Spero. Your willingness to return is the highest compliment we could receive. Our team eagerly awaits your future visits. Safe travels until then.

10/10 Excellent

Isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was super nice but modern at the same time. Everything was clean and smelled amazing! When we do eventually come back to sf I’ll book this place again.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 19, 2024
Isabel, we're thrilled that you appreciated Hotel Spero's fresh yet contemporary design. We're also glad to know that you enjoyed the cleanliness of our premises and lovely fragrances. We eagerly await your return and look forward to providing another memorable visit next time you're in San Francisco.

10/10 Excellent

javier

Liked: Cleanliness
Disliked: Staff & service
.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Javier, thank you for taking the time to leave a review. We're delighted you enjoyed your stay at Hotel Spero. We always strive to provide a pleasant experience, and your feedback shows we are succeeding. We hope you will return for another enjoyable stay!

10/10 Excellent

Javette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful decor and convenient location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Javette, thank you for your wonderful comments! We're thrilled to know you found Hotel Spero's design appealing and location beneficial. We look forward to hosting your future stay with us.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Christina, we're thrilled to hear that you had a wonderful experience at Hotel Spero. We hope you enjoyed your stay and will consider us as your primary choice in the future. We look forward to welcoming you back.

10/10 Excellent

Nakasha

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Exceptional customer service!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Nakasha, it's wonderful to hear about your positive experience at Hotel Spero. We take great pride in our exceptional customer service and are delighted it made your stay memorable. We look forward to welcoming you back on your next trip.

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Lori, thank you for your stellar rating of Hotel Spero. It's wonderful to know your stay was an enjoyable experience. We look forward to your next visit.

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked hotel since it was close to the Chase Center. It was about a 1.2 mile walk. Hotel served the purpose. Friendly staff, comfortable bed, good location.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
Erika, it's wonderful to hear Hotel Spero was able to meet your needs with its convenient location and comfortable accommodations. We're pleased our team members made you feel welcome. Looking forward to welcoming you back in the future.

4/10 Poor

Alex

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 5, 2024
We appreciate you sharing your concerns with us, Alex.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 Excellent

Tania, redlands

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 23, 2024
Tania, it's delightful to hear that you had a great experience at Hotel Spero. Your perfect rating is very much appreciated. We look forward to serving you again on your next visit. Safe travels!

10/10 Excellent

Tania, redlands

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was excellent. Great Expedia perks, upgraded, given a bag of goodies. Hotel has a scent bar where you pick a scent and they give you some for the room. I ran out of toothpaste and they had some at the front desk. Also developed blisters from all the sightseeing and they had bandaids. Helped me out with something getting printed out. Only cons are there is no microwave or coffeemaker/hot water in the room. Location is so close to union square which is ideal but if you go one block in the wrong direction you’ll end up in Tenderloin.
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Tania, it's fantastic to hear how much you appreciated the exceptional service provided by the Hotel Spero team members, alongside our unique amenities like our scent bar. It's part of our mission to ensure we make your stay as comfortable and enjoyable as possible. We take note of your feedback regarding the absence of a microwave or coffeemaker in the room. Regarding the hotel's location, we'll ensure to provide clearer guidance in future to help guests navigate the surrounding area. Thank you for choosing us for your visit, and we look forward to welcoming you back.

10/10 Excellent

Howard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant property, good value for the price, on the edge of a slightly rundown neighborhood (but not exceptional). The hotel is near many sights, restaurants and attractions. Our room was a very spacious suite on the top floor, with great views and very comfortable furnishings. The bathroom was a bit small, but not a problem. We did not eat at the restaurant, which was not inviting. There are many very good restaurants nearby. Overall, we enjoyed our stay and felt it was more than worth the price.
Response from Customer Service on Mar 1, 2024
Howard, thank you for taking the time to share your experience at Hotel Spero. We appreciate your kind words about our location, comfortable suites, and great views. We acknowledge your feedback about the size of the bathroom and the restaurant ambiance. We're glad to hear you enjoyed your stay and found our property to be a good value. We strive to continue providing a welcoming environment and look forward to your return visit in the future.

6/10 Okay

??

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely one of the best options at the given price for a hotel in the center of San Francisco close enough to union square, if you don’t mind the room not being like huge. One problem with the hotel is that it doesn’t come with a parking, so make sure you do some work around that if it’s something you need.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
It's great to hear you considered us one of the top picks. Noted on the room size and parking concerns. Although we might not have on-site parking, we certainly strive to make suggestions for nearby options as convenient as possible. We hope to have the opportunity to offer an even more seamless experience upon your next visit.

10/10 Excellent

Kassaundra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Catherine at the front desk was incredibly friendly and helpful. My room everyday was impeccably cleaned. Any need was met with urgency and kindness. Everyone was friendly. There is a security guard at the hotel entrance who is active at all times. They do not allow door dash to come to drop at the door but had their security guard to keep patrons safe!!!! The area is not anywhere you want to walk around in at night or by yourself. However the hotel cannot help that. Very affordable as well. Great place to stay
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Kassaundra, it's wonderful to hear about your positive experience at Hotel Spero. It's heartening to note that Catherine's cordiality and the cleanliness of your room made your stay enjoyable. We also prioritize maintaining high security standards and appreciate your understanding of our delivery policy. Our team strives to meet our guest's requirements promptly and with kindness, and we're glad this was reflected during your stay. Lastly, we're pleased that you found our pricing beneficial and considered us a great place to stay. We look forward to your return.

10/10 Excellent

Jezzikah, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 22, 2024
Jezzikah, it's great to see your high rating for Hotel Spero! We're delighted you enjoyed your stay and we hope to welcome you back soon. Thanks for choosing us.

6/10 Okay

Esmatullah

Noise from other rooms
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Esmatullah, it seems like you faced some disturbances during your stay. We understand how crucial tranquility is for our guests. For future visits, please feel free to express your concerns immediately, and our dedicated team members will do their utmost to rectify the situation in real time. We value your feedback and hope to have another opportunity to serve you better.

6/10 Okay

Kristopher

Liked: Staff & service
Disliked: Cleanliness
Uncomfortable bed and had to change rooms because the drain was clogged in the shower. Even in my new room water from the shower was leaking onto the bathroom floor.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
Kristopher, it seems you had some challenges with your room facilities, which caused inconvenience. We regret that the bed was not to your comfort and there were issues with the bathroom layout. We appreciate your patience in relocating to a different room. Your observations provide us with valuable insight for improvement. Rest assured, your feedback will be addressed and rectified. It is our aim to deliver better experiences for our guests in the future.

10/10 Excellent

Vera

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant on a property is not great, it maybe own by different company, but hotel is very clean, very tastefully decorated, bed is very comfy! It is on a corner of “if you go this direction- it’s nice city, if you go other direction - it’s the worse part of city”, but it’s safe in a area and have many beautiful restaurants, walking few minutes to so may different parts of city, Chinatown, financial district, all the shopping and more. I loved my 4 day stay and will stay again!
Stayed 4 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Vera, thank you for choosing Hotel Spero and leaving such a wonderful review. We're delighted to know you appreciated our cleanliness, decor, and comfort. However, we regret that our restaurant didn't meet your expectations. Your comments about the location being close to various city attractions definitely highlight one of the things that we are very proud of about our hotel. We are glad you enjoyed exploring the city. Your support and promise to return means a lot to us and our team members. We look forward to welcoming you back.

6/10 Okay

victoria

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
You could hear everything outside the building and we were in the 9th floor. Also weren’t offered the expedia vip benefits when we arrived.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Victoria, your feedback is useful in helping us identify areas where we can improve. We regret you experienced disturbances from outside and we'll certainly consider it for future enhancements. We also understand your disappointment regarding the VIP benefits. Rest assured, we will make the necessary improvements to our check-in process to ensure all respective guest benefits are properly communicated. We hope for the opportunity to provide you a more seamless stay next time.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 20, 2024
Edward, it's delightful to hear you had a superb time at Hotel Spero. We always aim to provide a fantastic experience, and we're glad to have met your expectations! We hope to welcome you back soon.

4/10 Poor

Gina

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 22, 2024
We appreciate the feedback, Gina.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

8/10 Good

Thomas, Bass Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location….
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 10, 2024
Thomas, thank you for taking a moment to share your experience. It's great to hear that you enjoyed Hotel Spero's location. We look forward to hopefully providing another fantastic stay in the future.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Just as expected and staff were extremely friendly, I’ll definitely be back.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 5, 2024
Justin, it's wonderful to read that Hotel Spero lived up to your expectations. Our team members are always ready to provide an exceptional service, and it's encouraging to hear they made your stay enjoyable. We're thrilled to know you plan on returning. We look forward to your future visits.

10/10 Excellent

Rohosen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location.
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 5, 2024
Rohosen, it's wonderful to hear that you appreciated Hotel Spero's prime location. We are delighted to know you had a positive experience and we look forward to your next visit. Thank you for choosing us.

8/10 Good

Sylvia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite a pleasant surprise. Rooms, staff and location was great! My one criticism was my bathroom way too small as compared to other hotels of this class
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 5, 2024
Sylvia, it's wonderful to hear you enjoyed your stay at Hotel Spero, appreciating the location and our dedicated team members. On the other hand, we understand your remark regarding the bathroom accommodations. We value the comfort of our guests and will certainly take your feedback into account for future improvements. We hope to welcome you back soon.

8/10 Good

Jack

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and the charge/night is very good.
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 3, 2024
Jack, we're thrilled to know you appreciated the cleanliness of Hotel Spero, as well as our competitive rates. We aim to provide excellent value, and it's great to see this reflected in your experience. Thank you for your choice and your positive feedback. We hope you'll consider Hotel Spero for future visits.

10/10 Excellent

Greer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The tenderloin is gross, but this hotel was nice
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 29, 2024
Greer, thank you for your positive review. We're delighted to know that the Hotel Spero lived up to your expectations. While we understand the surrounding area might not meet everyone's taste, we take pride in providing a welcoming environment within our premises. We look forward to hosting you again in the future.

10/10 Excellent

Vineel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, good location
Stayed 2 nights in Jan 2024
Response from Customer Service on Feb 11, 2024
Vineel, thank you for your favorable review regarding your stay at Hotel Spero. We're pleased you appreciated the cleanliness, our friendly team members, and our prime location. We appreciate your feedback and we're looking forward to welcoming you back in the future.

10/10 Excellent

Abel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was my second time staying here, the front desk staff is super friendly and amazing. the area itself isn't the most pleasant but for $50 your car is watched next door and safe. the rooms are super clean and nice along with the bathrooms. gonna continue to stay there as long as i go to town!
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 19, 2024
Abel, we appreciate your continued patronage at Hotel Spero. It's heartening to hear your positive remarks about our dedicated front desk team. We're also pleased that our secure parking and meticulously kept rooms met your expectations. We eagerly anticipate your return. Safe travels until we meet again!

10/10 Excellent

Eric

Stayed 2 nights in Jan 2024
Response from Customer Service on Mar 21, 2024
Eric, thank you for choosing Hotel Spero. We are delighted that you had a wonderful stay. We're looking forward to serving you again soon.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 10, 2024
Greg, it's a delight to hear about your positive rating for the Hotel Spero. The team is thrilled to have met your expectations. We hope to serve you again on your next visit!

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Yang, thank you for choosing Hotel Spero. It's wonderful to see your rating, indicating a positive stay. We appreciate your feedback and hope to welcome you back on your next journey to our city.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 17, 2024
Karla, we appreciate your excellent rating for Hotel Spero! We're thrilled that you enjoyed your experience with us and we're looking forward to welcoming you back in the future!

10/10 Excellent

DOUGLAS, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Douglas, thank you for choosing Hotel Spero and for the exceptional rating on Expedia. It's great to know that our efforts to provide a wonderful experience resonated with you. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 25, 2023
Richard, it's delightful to know you've had a 5-star experience at Hotel Spero. We sincerely appreciate your choosing us and hope to have the pleasure of welcoming you back in the future. Safe travels until then!

2/10 Terrible

Mario

Business traveler
Liked: Cleanliness
Disliked: Staff & service
somebody stole my property form my room
Stayed 3 nights in Dec 2023
Response from Ben on Dec 23, 2023
Mario: This is a pretty serious accusation, and I am unable to locate any records of your inquiry at the property level. Could you please share any additional information that would help us to assist you?

6/10 Okay

Sid

Business traveler
Liked: Cleanliness
Paid for a King, was given a Queen of lesser value with no discount or reason. Was just told we have no King rooms, take the Queen or wait. It was already an hour past the 3 p.m check-in and I had work meetings to get to so I had no choice. Other than that staff is accommodating and hotel was decorated nicely for Christmas. Also remember this is a BOUTIQUE hotel so everything is small.
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 20, 2023
Sid, we appreciate your feedback. It's disheartening to know that the room allocation did not meet your expectations. However, we are pleased that our team members' warmth and the festive ambiance were highlights of your stay. We hope you found the more intimate atmosphere associated with boutique establishments like ours to be charming. We look forward to serving you better in the future.