Ratings based on 1,409 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
84% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified travelerfrom oklahoma

Great location and friendly staff

Posted Mar 23, 2015
we enjoyed our stay very much a lot of history in that hotel. make sure you ask
5 out of 5
for Everyone
by A verified traveler

Posted Mar 20, 2015
The politest staff no matter what time you had a question or needed something. The room was exceptional clean and kept that way.
5 out of 5
for Everyone
by A verified travelerfrom Dallas, Tx

Excellent location

Posted Mar 15, 2015
Close to the metro if u don't want to drive. Happy with my stay and enjoyed my vacation.
4 out of 5
for Everyone
by A verified travelerfrom 東京


Posted Mar 10, 2015
Pros: 大規模なホテルのように宿泊客が多くなく、静かで落ちついている点。至近のヒルトンを除けば近くに高い建物などがなく、窓からの眺めが開けていて解放感がある点。
午前中に他のホテルから移動し、荷物を夜まで預かって頂きましたが、ベルキャプテンがとても感じ良く安心できました。 ユニヴァーサルスタジオへは歩くにはちょっと遠いと思いましたが、15分おきの無料シャトルバスがあって便利でした。 三人で一室に泊まろうと、キングサイズベッドにエキストラを入れて頂きましたが、部屋はエキストラベッドを入れても余裕があり、ゆったりと過ごせましたし、冷蔵庫が無かった点だけは残念でしたが、清潔でインテリアも品がよく、室内は快適でした。夕食はルームサービスを注文しましたが、あまり待たずに届き、味も良かったです。ホテル内の全てのスタッフがとても感じがよく、好印象でした。
4 out of 5
for Everyone
by A verified traveler


Posted Mar 1, 2015
The staff was extremely helpful and friendly. The concierge gave us free admission and line skipping passes to howl at the moon and infusion. The room was clean and the location of the hotel is very convenient. However, our room did not have cold running water. The parking is outrageous. It was $26 for a guest of the hotel to park. But we received a guest parking pass. Thanks Max!
4 out of 5
for Everyone
by A verified travelerfrom guadalajara

hotel agradable

Posted Feb 27, 2015
Pros: su ubicacion
Cons: que el personal de la recepción sea un poco mas amable y que hablen español
bonito el hotel, excelente ubicación para quienes vayan a estudios universales.
2 out of 5
by A verified travelerfrom Vancouver, Canada


Posted Feb 26, 2015
Pros: A short walk or shuttle to City Walk and the theme park is great. The breakfast buffet is very expensive but it sure is good.
Cons: Wifi should be free as it is everywhere else. We would definitely have had the breakfast buffet several times instead of once if it was reasonably pri
Location: Warner Brothers studio tour is close by as well as Hollywood Boulevard. Have breakfast at Good Neighbours Restaurant. 5 minutes away and very good.
Nice place but no free wifi? Ten bucks extra per day if you want it! Between $250. and $300. for the room plus $24.00 per night for parking. A bar fridge in the room would have been nice, also pay-per-view. Our biggest issue though, and we complained about this on the way out, was that we had to see Honey Boo Boo and her family taking pictures at the fountain out front. Gross!
2 out of 5
by A verified travelerfrom San Francisco (peninsula), CA

Fine if you are willing to pay for location alone

Posted Feb 23, 2015
Check-in was very efficient and staff was wonderful. Also proximity to Universal Studios is great! Nice walk to park for most families. Unfortunately the first impression of the room was quite disappointing. Nearest stairwell from front desk to our floor was dark and caused us to question if we were even going the right way. We needed to wash our hands as soon as we arrived in the room and were surprised that water would not turn off. Found we had to turn the base of the faucet counterclockwise at the same time we turned the handle. Broken basket hanging from shower wall and also difficult to turn off water again. Although I have to admit I'm accustomed to pillowtops on a firm mattress, I am generally comfortable enough at most large chain hotels. However these mattresses were extremely springy and lacked all cushion. I imagine these mattresses are fine at motels, but nowhere near what I expect at this price point.
2 out of 5
by A verified travelerfrom CA

Ruined Valentines Day Trip

Posted Feb 17, 2015
When this was booked through Expedia, the room was described as a Lanai room with balcony and the ability to sleep 4 people. I had booked the room for myself, wife and two children aged 10 and 11. Upon arrival I was told they only had a room with a single king bed, and that because of the third part booking through Expedia they were not responsible for the misrepresentation of the room that was booked. The hotel offered to put in a single roll away bed, however even with this rollaway, sleeping was uncomfortable and crowded for all of my family. All of us had a terrible nights sleep, were overtired, and it affected the rest of out trip the next day. Ruined my surprise Valentines day trip for my family, and nobody has stepped up to make amends.
2 out of 5
by A verified travelerfrom Palo Alto ,CA

Nice hotel but it crazy staff.

Posted Feb 16, 2015
Pros: entrance is decorated beautifully
Cons: Yes ! Staff members
Location: need drive just longer. Generally, that area hotel is not very good.
I was crazy to find hotel from Universal Studio Hollywood at night. Employee was not kind. It is not usual Sheraton Hotel What i have known.