Ratings based on 918 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
68% of guests recommend
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Just Awful

Posted Mar 27, 2015
Never stayed at a Crestwood hotel but was encouraged by the low rate. This experience sums up the old saying, "you get what you pay for." There was a ghastly stinch in the room that ruined my longing for sleep. Not a good choice
2 out of 5
by A verified travelerfrom South Carolina

Posted Mar 25, 2015
Pros: Nothing
Cons: Everything
Very unhappy! Could not get extra pillow, could not get clean towels - had to go buy towels! No wash cloths. Did not clean the room. Elevator was filthy. Staff was very rude and not helpful at all. Pretty much said that they couldn't help us at all - Just have to take things as they are! While we were there we saw several people go to their room and immediately leave because the mattress was filthy! Our mattress was clean - that was about the best thing I can say. We only stayed because we couldn't get any other hotel - everything was full so we had no choice! Would never go there again!
2 out of 5
by A verified traveler

Posted Mar 20, 2015
Very small room with a terrible smell. Bed was very uncomfortable.
1 out of 5
by A verified traveler

Nasty and smells bad

Posted Mar 18, 2015
Do not stay here unless you are in desperate need of a place to stay.
1 out of 5
by A verified travelerfrom Durham, NC

BYOWC "bring your own wash clothes"

Posted Mar 13, 2015
The room was clean but that was it! We never had a wash cloth the entire 3 nights we stayed. We asked several times as well. We didn't have housekeeping during our stay either.. Very disappointing! The bed was terrible. It was floppy and it sqeaked. After the first might my husband slept on the couch, which was actually a love seat.. It was not really comfortable but it was better than the bed.
1 out of 5
by A verified travelerfrom Birmingham, AL

Crestwood Suites - Dirty and bug infested

Posted Mar 10, 2015
Pros: Location
Cons: Do a deep, sanitizing cleaning. Train staff. Stock supplies so that are enough pillows, remotes, towels, etc. Have security on site.
I have stayed at this property in the past knowing that it was a 2 star hotel, at best. But, it was clean. Not this time. From the hallways to my room, the carpets were dirty. When I checked into my room, the carpeting and floors were not clean. I only had one pillow on the bed, and it did not have a pillowcase. There was no remote for the TV. I went to the front desk, and they were not sure I could get a pillow case--but, they came up with one. They gave me a remote, but it was for another TV manufacturer and did not work. When I got up in the morning, I killed about 8 bugs and 1 big roach. Noise is always a problem at this hotel as guests go outside to smoke. There used to be a person working as security that could monitor the people and control the noise, but no one was on site to do that on this trip. And, you are at the mercy of the person in the room on the floor above you. If they walk heavy footed, you think they are wearing lead shoes as the sound pounds into your room. I don't know why the drastic change in this property has occurred, but BEWARE.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
ROOMS WERE FINE..THE SIDE DOOR DID NOT WORK WITH KEY ACCESS
1 out of 5
by A verified traveler

Posted Mar 3, 2015
Filthy dirty. Don't stay there unclean. Out dated.
1 out of 5
by A verified traveler

Posted Mar 2, 2015
Pros: NOTHING NEVER WILL GO THERE AGAIN
FIRST THE CHECK IN TIME WAS NOT TRUE... I WAS THERE AT 3 PM THE FRONT END SAID THE ROOM WASN'T STILL READY... THEN I CALLED AT 5 PM STILL THE ROOM WASN'T READY ....SO I CAME AT 7 PM AND THE ROOM WAS READY ... I WENT TO THE ROOM AND IT LOOK NICE WHEN YOU WALK IN BUT I WENT TO THE BEDROOM AND THE CONFIDER HAD cigarette BURN ON IT... AND IT A NON SMOKING ROOM, THEN I TOOK THE CONFIDER OFF TO SEE AND THE BLANKET HAD STAINS,THEN I FLIP THE MATTRESS AND TO MY SURPRISE DIRTY NAPKINS IT WAS DISGUSTING...THE LIST GOES ON .....VERY VERY FRUSTRATED...
2 out of 5
by A verified travelerfrom Tennessee

Close to business district

Posted Feb 18, 2015
No refunds if you have to check out early. No room service for extended stay, had same sheets for 4days. No ice, noisy as hell, animals in the hallway