Exterior

Reviews of Holiday Inn Munich-Unterhaching, an IHG Hotel

4 out of 5
Holiday Inn Munich-Unterhaching, an IHG Hotel
Inselkammerstrasse 7-9, Unterhaching, BY

Reviews

8.8

Excellent

Rating 10 - Excellent. 467 out of 1001 reviews" "
Rating 8 - Good. 436 out of 1001 reviews" "
Rating 6 - Okay. 66 out of 1001 reviews" "
Rating 4 - Poor. 18 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

mark, woodbury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2023

10/10 Excellent

Jan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recreating wonderful memories of living in Munich 25 years ago. This hotel has the best breakfast experience ever
Stayed 2 nights in Sep 2023
Response from Susanne on Oct 12, 2023
Dear Jan, Thank you for sharing your delightful experience! We're thrilled to hear that our hotel could play a part in recreating your wonderful memories from Munich 25 years ago. It's always a pleasure to know that our guests feel a connection to the city and their stay with us.We take great pride in our breakfast offerings, and we're honored to be recognized for providing the best breakfast experience you've ever had. We believe that a great breakfast sets the tone for the rest of the day, and we're glad you enjoyed it.If you ever find yourself in Munich again, we would be absolutely delighted to welcome you back and create more memorable experiences for you. Thank you for choosing to stay with us and for your kind words. Safe travels and we hope to see you again soon!Kind regards Susanne Müller Sales Manager

10/10 Excellent

Mark

Stayed 3 nights in Sep 2023

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good location We thought the breakfast price of 25 euro per person was too expensive found cheaper breakfast near by
Stayed 5 nights in Sep 2023
Response from Susanne on Oct 4, 2023
Dear Vincent, Thank you for sharing your feedback with us. We appreciate your positive comment about our hotel's location. We understand that the breakfast price of 25 euros per person may have seemed expensive to you. We strive to offer a variety of options to cater to our guests' preferences and budgets, so we take your feedback seriously.We hope you enjoyed your overall stay, and we would love to welcome you back in the future. If you have any other comments or suggestions, please feel free to share them with us. Thank you for choosing to stay with us.Kind regards Susanne MüllerSales Manager

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Short walk to Taufkirchen on the S3 bahn line. Quick train ride to downtown and Ostbahnhof. Hotel restaurant was great for dinner meals. Did not do breakfast there, as there is a great little bakery, Ihle, just down the road.
Stayed 5 nights in Sep 2023
Response from Susanne on Oct 4, 2023
Dear Christopher, Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed the convenient location of our hotel, especially its short walk to Taufkirchen on the S3 Bahn line. It's great to know that you found the train ride to downtown and Ostbahnhof quick and hassle-free.We're also thrilled that you had a pleasant dining experience at our hotel restaurant for dinner. Our team works hard to create a memorable culinary experience for our guests.We completely understand your choice to explore the local bakery, Ihle, for breakfast. Sometimes, discovering local gems like Ihle can enhance the overall travel experience, and we're glad you found a spot that suited your taste.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything specific you'd like to share or if you have any special requests for your next visit, please don't hesitate to reach out. Safe travels!Kind regardsSusanne Müller Sales Manager

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was clean with all amenities, and a short walk to the S bahn train. The staff were excellent and very helpful with directions etc. We would stay again when the time comes.
Stayed 3 nights in Sep 2023
Response from Susanne on Oct 4, 2023
Dear William, Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found your room clean and well-equipped with all the amenities you needed. We're pleased to know that our hotel's location near the S-Bahn train was convenient for your travels.We greatly appreciate your kind words about our staff. Providing excellent service and assistance to our guests is a top priority, and we're glad to hear that our team's efforts to help you with directions and other inquiries were appreciated.It would be our pleasure to welcome you back when your travels bring you to the area again. If there's anything specific you enjoyed during your stay or any way we can further enhance your experience in the future, please feel free to let us know. Safe travels, and we look forward to hosting you again!Kind regards Susanne MüllerSales Manager

10/10 Excellent

Tim, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family suite had a bonus second bathroom, which was an unexpected treat. Easy walk to the light rail station for a 20-minute trip into Munich. Would not hesitate to stay here again.
Stayed 4 nights in Sep 2023
Response from Karola Kahl on Sep 21, 2023
Dear Tim,Thank you very much for your stay at the Holiday Inn Munich-Unterhaching and the time you invested to leave a review. We really appreciate your feedback regarding the spacious family room with two bathrooms as well that you would stay here again. Therefore we are looking forward to welcoming you soon again as our valued guest and meanwhile please have a good time! Best regardsKarola KahlSales Manager

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and helpful staff! Paulo and the other man in the bar were great! (Sorry i cannot remember everyones names) Cleaning staff (thin grey haired lady) were awesome! Front desk staff were so helpful! Manager, ast, staff helped me find distilled water for CPAP and helped with transportation. Spoke with around 5 front fesk staff at different time. All helpful. Well worth the stay for 2 weeks with young teenagers!
Stayed 13 nights in Aug 2023
Response from Karola Kahl on Sep 21, 2023
Dear Scott,Thank you very much for staying at the Holiday Inn Munich-Unterhaching and for the time you invested to leave a review on it. What an amazing score and what a wonderful praise - we really appreciate your feedback and we will share it with our whole team and the management!We are particularly pleased that you praised our excellent and helpful staff in all departments.Please have a good time and we are looking forward to welcoming you again as our valued guest!Kind regards

10/10 Excellent

polina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable and inexpensive
Stayed 3 nights in Jul 2023
Response from Susanne on Aug 8, 2023
Dear polina, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you found our accommodations to be very clean, comfortable, and reasonably priced. Providing a clean and comfortable environment for our guests is a top priority, and we're glad that you had a positive experience during your time with us.If you have any further feedback or if there's anything else we can do to enhance your future stays, please feel free to let us know. We appreciate your support and hope to welcome you back in the future for another enjoyable experience.Kind regards Susanne Müller Sales Manager

8/10 Good

Stefan

Stayed 7 nights in Jul 2023

8/10 Good

Arben

Stayed 1 night in Jun 2023

10/10 Excellent

Paul

Stayed 3 nights in Jun 2023

10/10 Excellent

Mehrdad

Stayed 1 night in Dec 2022

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super helpful and we were able to check in early so it was great
Stayed 3 nights in Sep 2022
Response from Susanne on Oct 4, 2022
Dear Vanessa, Thank you for staying at the Holiday Inn Munich-Unterhaching and the time you invested to let us know about it. We are more than happy that you had a nice stay with us and felt comfortable. We would be happy to welcome you back soon. Best regards Susanne Müller Sales Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
A beautiful hotel in the suburbs of Munich. Very good bed and well appointed room and bathroom. Excellent breakfast buffet. Efficient friendly staff at front desk.
Stayed 2 nights in Sep 2022
Response from Karola Kahl on Sep 27, 2022
Dear Victoria,Thank you very much for your stay at the Holiday Inn Munich-Unterhaching and the time you invested to leave a review. The score and your praize about our friendly staff, the very good bed and the excellent breakfast will be shared with our whole team. We are looking forward to welcoming you again as our valued guest and meanwhile please stay healthy!Kind RegardsKarola Kahl Sales Manager

10/10 Excellent

Johann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with large room
It was a great room, very space with very good beds and large bathroom. Service personnel was very nice and helpful as well - I definitely would stay there again in the future
Stayed 4 nights in Sep 2022
Response from Karola Kahl on Sep 27, 2022
Dear Johann,Thank you very much for staying at the Holiday Inn Munich-Unterhaching and the time you invested to leave a review. We really appreciate your praize and the amazing score regarding our helpful staff, the very good beds and large bathroom. We will share this feedback with our whole team. Please stay healthy and we are looking forward to welcoming you again as our valued guest!Kindest RegardsKarola Kahl Sales Manager

10/10 Excellent

HARRY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Khalid

Stayed 17 nights in Jun 2022

10/10 Excellent

Mia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a surprise!! While visiting Germany, we were staying in weisbaden but, decided to do an overnight stay in Munich. Our room was excellent, 2 levels ( perfect for extra privacy) the staff spoke perfect English and was very friendly and helpful! Just a short walk away, found the most amazing German Biergarten and restaurant with the most amazing food!! Short 10min walk to the train station to get to the heart of Munich! I couldn’t believe how wonderful everything was, especially for the price!! Will definitely recommend to friends!!
Stayed 1 night in Jun 2022
Response from Karola Kahl on Jul 5, 2022
Dear Mia, Thank you very much for staying at the Holiday-Inn Munich-Unterhaching and as well for the time you invested to leave such an amazing review. We really appreciate your comments and we will share this perfect praize with our whole team. Your recommandation is an honour for us and we are looking forward to welcoming you or your friends in our hotel. Meanwhile stay healthy and have a good time! Kind Regards Karola Kahl Sales Manager

4/10 Poor

Anjamun

Stayed 1 night in Jun 2022

10/10 Excellent

Wilson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

10/10 Excellent

Eric

Stayed 1 night in Oct 2021

10/10 Excellent

Nauman, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Aug 2021
Response from Holiday Inn Munich-Unterhaching on Sep 6, 2021
Dear Nauman, Thank you very much for your stay at the Holiday Inn Munich-Unterhaching. We are happy that you felt well and comfortable here and we share your feedback and your praise with our whole team. Please stay healthy and we are looking forward to welcoming you again as our valued guest! Kind regards Karola Kahl Sales Manager

10/10 Excellent

Verified traveler

Stayed 5 nights in Jan 2020

10/10 Excellent

Arsim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, 5mins walk to the trains which take you straight into the centre of Munich (about 20 mins). We have stayed at this hotel every time we have been to the Munich Christmas markets
Stayed 4 nights in Dec 2019
Response from Nivetha Sivananthan on Jan 2, 2020
Dear Guest, Thank you very much for staying at the Holiday Inn Munich- Unterhaching and thank you for your comments - we really appreciate your time to review it. We are looking forward to welcome you soon. Best regards Nivetha Sivananthan Trainee Sales & Marketing

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

April, Alexandria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not in the city, so it’s quiet and easy to get around. Waking at night is okay — as a woman and child, we were fine. The staff was wonderful.
Stayed 3 nights in Dec 2019
Response from Sidney Arnold on Dec 9, 2019
Dear April, Thank you very much for staying at the Holiday Inn Munich- Unterhaching and thank you for your comments - we really appreciate your time to review it. Looking forward to welcoming you again while your next trip to Munich. Best regards, Sidney Arnold Junior Sales Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellant Staff and great service. Good location and very clean
Stayed 4 nights in Nov 2019
Response from Sidney Arnold on Dec 5, 2019
Thank you for choosing the Holiday Inn Munich-Unterhaching for your stay and also thank you taking the time to leave a review on it. We are more than happy that you had a good stay and felt comfortable here. It seems that you had a comfortable stay in our hotel Best regards, Sidney Arnold Junior Sales Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay while we were in Munich
Stayed 3 nights in Oct 2019
Response from Katrin on Oct 24, 2019
Dear Anonymous, We are very pleased that you have felt so comfortable with us at the Holiday Inn Munich-Unterhaching and thank you very much for your review. We hope we can welcome you again at the next opportunity. With best regards, Katrin Holzapfel Auszubildende

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel was pretty far from the Munich city center, but the train was only a 10 minute walk. It led you right into the city or wherever you needed to go in 20-25 mins. Although outside the city, the hotel was in a nice, quiet area. There is a restaurants and shops within walking distance. The only thing we did not like is that we put a "Please Do Not Disturb" sign on our door and when we returned after a day of seeing the city, somebody had obviously been in our room. The "Do Not Disturb" sign was in the room, on the desk. Our curtains were shut (we left them open), and the food in the fridge had been tampered with.... it looked like somebody grabbed the container too hard and the sauce/juices from the container spilled all over. We went to reception and they switched us to another room. The room we were originally in had an upstairs with a door that led to who knows where... The one they switched us to was a regular room with just one door in and out. Besides that the hotel and the staff were great.
Stayed 4 nights in Oct 2019
Response from Sidney Arnold on Nov 4, 2019
Thank you for choosing the Holiday Inn Munich-Unterhaching for your stay and also thank you taking the time to leave a review on it. We are sorry for your inconvience in your room, this is not our standard. So we will speak with our housekeeping department, so that this failure won´t happen again. But we are also very thankful for your overall satisfaction, and that you had a good stay and felt comfortable here. It's a pleasure to share your kind feedback with our team. We hope to welcome you again soon. Best regards, Sidney Arnold Junior Sales Manager

10/10 Excellent

Mike, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the on site restaurant is solid, and the rooms are clean and reasonably updated.
Stayed 3 nights in Oct 2019
Response from Katrin on Oct 24, 2019
Dear Mike, Thank you for choosing the Holiday Inn Munich-Unterhaching for your stay and also thank you taking the time to leave a review on it. We are more than happy that you had a good stay and felt comfortable here. It seems you were satisfied with our amenities. It's a pleasure to share your kind feedback with the whole team. We hope to welcome you again soon. With best regards, Katrin Holzapfel Trainee

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and reception were so kind and helpful with getting me taxis every day, and help out in my room with accessibility amenities. The bathroom accessibility amenities were amazing - exceeded my expectations with the shower especially.
Stayed 3 nights in Sep 2019
Response from Katrin Holzapfel on Oct 7, 2019
Dear Anonymous, Thank you for your stay at the Holiday Inn Munich-Unterhaching and for the time you took to evaluate our house. We are very happy that you are so satisfied with us. We are happy to pass on your praise to our team and hope to see you soon again With best regards, Katrin Holzapfel Trainee

10/10 Excellent

jay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel stay was pleasant and comfortable. Staff are very polite and helpful.
Stayed 5 nights in Sep 2019
Response from Sidney Arnold on Oct 18, 2019
Dear Jay, Thank you very much for staying at the Holiday Inn Munich-Unterhaching and your precious time to rating us. We really appreciate your detailed comments and are really happy about your overall satisfaction. We looking forward to welcoming you again. Kindest regards Sidney Arnold Junior Sales Manager

8/10 Good

TAK SHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That is a good and convenient hotel. We stayed there for 5 days and had a good time there. Thank you
Stayed 5 nights in Jul 2019
Response from Sidney Arnold on Aug 5, 2019
Thank you very much for staying at the Holiday Inn Munich- Unterhaching and thank you for your comments - we really appreciate your time to review it. Looking forward to welcoming you again while your next business trip to Munich. With best regards, Sidney Arnold Junior Sales Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The hotel staff great & restaurant downstairs as well as breakfast were very good and multiple choices. Upstairs in room very dark minimal lighting & stairs very steep. Only toilet is downstairs with extremely small shower with mold. Sofa bed is very bad and miserable to sleep on also leaves no room downstairs once it is made down. Cost are high for tourism as nothing is close to this hotel so taxi one way is 33-38 Euro so extra 75 Euro each day to travel to tourism area.
Stayed 4 nights in Jul 2019
Response from Sidney Arnold on Jul 16, 2019
Thank you for your stay at the Holiday Inn Munich-Unterhaching and the time you have spent evaluating it. We regret that we could not arrange a 100% satisfactory stay for you. Your opinion is very important to us as it helps us to continuously pursue our goal of exceptional service and product excellence. I will share and discuss your feedback with all departments. Nevertheless, we hope to welcome you again in the future. With best regards, Sidney Arnold Junior Sales Manager

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms and clean. Beds are comfortable
Stayed 1 night in Jul 2019
Response from Sidney Arnold on Jul 11, 2019
Dear Guest, Thank you very much for staying at the Holiday Inn Munich- Unterhaching and thank you for your comments - we really appreciate your time to review it. Looking forward to welcoming you again while your next business trip to Munich. Best regards, Sidney Arnold Junior Sales Manager

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just outside of Munich.
Overall a very nice stay. Room was very nice with a private upstair away from the sofa bed downstairs. The front desk staff was very friendly & helpful. The waitstaff in the restaurant was also nice. The one guy bartending the night of our arrival was neither friendly nor helpful. He gave my son & I a very dirty look when I asked a question about where to pick-up "take away" room service items ordered over the phone & didn't help/tell us where we could pick up the food. All he said was "the restaurant is over there", & pointed in the direction. We already knew where it was, but not a soul was in it, nor was there anywhere labeled to go to actually pick-up over the phone orders. We ended-up walking out onto the patio & I found a server outside that helped us get our order. The hotel needs to address the parking as it's terrible, especially if you're out doing things late at night. 1st off, it's expensive for how much of a pain it is to park your car in tiny cramed spots. 2nd, there's not enough spots in the garage. I say that because 2 many cars didn't park staright enough so that other vehicles could even get into the space next to them. There should b spots designated for compact cars & others for trucks or SUV's. It would also be if there was a few designated spots for IHG members. The other issue is that the parking machine should take credit cards, not just cash. I didn't know that & the hotel staff never told me they could validate and charge to my room until I ck'd out.
Stayed 3 nights in Jun 2019
Response from Sidney Arnold on Jul 16, 2019
Thank you very much for staying at the Holiday Inn Munich-Unterhaching and your precious time to rating us. We really appreciate your detailed comments and are really happy about your overall satisfaction. We will also talk with our bartender , this is not our standard . We are looking forward to welcoming you again. Kindest regards, Sidney Arnold Junior Sales Manager

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Very clean hotel
Stayed 2 nights in May 2019
Response from Sidney Arnold on Jun 4, 2019
Thank you very much for staying at the Holiday Inn Munich- Unterhaching and thank you for your comments - we really appreciate your time to review it. Looking forward to welcoming you again while your next trip to Munich. Best regards Sidney Arnold Junior Sales Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great staff!
Was there for a business event. Great staff and very accommodating. The food was also very good.
Stayed 3 nights in May 2019
Response from Sidney Arnold on Jun 4, 2019
Dear Paul, Thank you very much for staying at the Holiday Inn Munich- Unterhaching and thank you for your comments - we really appreciate your time to review it. Looking forward to welcoming you again while your next business trip to Munich. Best regards, Sidney Arnold Junior Sales Manager Holiday Inn München Unterhaching

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019