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Reviews of Mercure Garmisch Partenkirchen

4 out of 5
Mercure Garmisch Partenkirchen
Mittenwalder Strasse 2, Garmisch-Partenkirchen, BY

Reviews

7.8

Good

Rating 10 - Excellent. 156 out of 606 reviews" "
Rating 8 - Good. 268 out of 606 reviews" "
Rating 6 - Okay. 126 out of 606 reviews" "
Rating 4 - Poor. 38 out of 606 reviews" "
Rating 2 - Terrible. 18 out of 606 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and close to an area with shops and restaurants.
Response from eb on Mar 9, 2024
Dear guest,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you enjoyed your stay and found our hotel nice and conveniently located near shops and restaurants.At Mercure Hotel Garmisch-Partenkirchen, we strive to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to receive positive comments. We appreciate your kind words about our location and amenities.If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to let us know. We value your input and look forward to welcoming you back on your next visit.Best regardsEva BinderGeneral Manager

6/10 Okay

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and facilities were good. Strange food option in the restaurant night one, super expensive (for what it was). A buffet that couldn’t really be put together as a meal with saucer size plates. Very strange.
Stayed 2 nights in Jan 2024
Response from eb on Jan 10, 2024
Dear Robert,Thank you for letting us know about your confusion with the bufet offer. This is hugely valuable feedback for us and I have shared this with the team! We hope to have the opportunity to welcome you back for a more memorable stay on your next visit. Until then. Warm regards, The Team at Mercure

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from eb on Jan 10, 2024
Lieber Barry,für Ihre schöne Bewertung zu Ihrem Aufenthalt bei uns möchten wir uns herzlichst bedanken. Es freut uns sehr, dass Sie sich so wohlgefühlt haben und dass Sie uns weiterempfehlen.Herzliche Grüße aus dem Mercure Hotel Garmisch-PartenkirchenEva BinderGeneral Manager

10/10 Excellent

Virginia

Stayed 1 night in Nov 2023
Response from eb on Jan 2, 2024
Liebe Virginia,vielen Dank für die wunderschönen Rückmeldungen auf expedia.Beste GrüßeEva BinderGeneral Manager

10/10 Excellent

Silvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome. Staff was super friendly and had a lot of info about the area. Breakfast was great and cozy seating. Very quiet. Small supermarket right next door.
Stayed 2 nights in Nov 2023
Response from eb on Jan 2, 2024
Dear Silvia,That's fantastic to hear! We're thrilled you had an awesome time and found our staff friendly and knowledgeable. Glad you enjoyed the breakfast and cozy seating, along with the peaceful atmosphere. Having a small supermarket nearby can be really convenient. Thank you for sharing your experience!Best regardsEva BinderGeneral Manager

10/10 Excellent

Zachary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Excellent breakfast! Kind staff. Happy with our stay.
Stayed 1 night in Oct 2023
Response from eb on Oct 12, 2023
Dear Zachary,thank you so much for your great feedback ! We are thrilled to read that you enjoyed your stay with us to the fullest. Thank you for letting us know!Best regardsEva BinderGeneral Manager

10/10 Excellent

Monty

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is located near the old shopping district which we discovered on our last evening at the hotel. If you’re planning on dining at the hotel restaurant, schedule your table in the morning as the restaurant takes reservations and you will likely be turned away if you just show up for dinner without one. The restaurant food was excellent and served within 10 to 15 minutes. The rooms are a bit small, but provided everything we expected. There’s plenty of parking at the hotel and the hotel provided a free bus pass for our stay.
Stayed 3 nights in Oct 2023
Response from eb on Oct 12, 2023
Dear Monty Thank you so much for your brilliant review ! Our hotel is indeed known for its very convenient location and we are delighted to read that you enjoyed your stay with us to the fullest. We look forward to welcome you back to our home.Best regardsEva BinderGeneral Manager

10/10 Excellent

gwen

Stayed 2 nights in Oct 2023
Response from eb on Oct 12, 2023
Lieber Gast,vielen Dank für Ihren Besuch und die wunderschöne Bewertung Ihres Aufenthalts.Herzliche GrüßeEva BinderGeneral Manager

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from eb on Oct 12, 2023
Liebe Patricia,wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns im Mercure Hotel Garmisch-Partenkirchen rundum gut gefallen hat und hoffen schon heute auf ein baldiges Wiedersehen.Beste GrüßeEva BinderGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Stayed 1 night in Jul 2023
Response from eb on Aug 2, 2023
Lieber Richard,danke, dass Sie sich die Zeit für diese wunderschönen Rückmeldungen genommen haben und herzliche Grüße aus dem Mercure Hotel Garmisch-PartenkirchenIhreEva BinderGeneral Manager

8/10 Good

Binyamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from eb on Apr 11, 2023
Sehr geehrter Gast,vielen Dank für Ihre schönen Rückmeldungen zu Ihrem Aufenthalt bei uns im Mercure Hotel Garmisch-Partenkirchen. Wir freuen uns, dass es Ihnen gut gefallen hat und hoffen auf ein baldiges Wiedersehen.Beste GrüßeEva BinderGeneral Manager

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big pool and sauna. Beautiful area
Stayed 2 nights in Mar 2023
Response from eb on Apr 11, 2023
Dear Asley, thank you so much for your great feedback ! We are thrilled to read that you enjoyed the pool and sauna ! We are looking forward to welcoming you back to the hotel. Best regardsEva BinderGeneral Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from eb on Mar 7, 2023
Lieber Nick,wir freuen uns riesig, dass Sie einen rundum schönen Urlaub bei uns verbracht haben und danken Ihnen sehr für die die Zeit, die Sie sich genommen haben um Ihre Eindrücke mit anderen Reisenden zu teilen.Herzliche Grüße aus dem Mercure Hotel Garmisch-PartenkirchenEva BinderGeneral Manager

6/10 Okay

Michael

Response from eb on Mar 7, 2023
Sehr geehrter Michael,vielen Dank für Ihre Rückmeldungen zu Ihrem Aufenthalt bei uns im Mercure Hotel Garmisch-Partenkirchen.Beste GrüßeEva BinderGeneral Manager

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget hotel.
This hotels was of a poor standard and not what i would have expected from a Mecure Hotel brand. The carpets were torn and tattered. The curtains did not meet to block out the light. the beds were uncomfortable. This is almost certainly not a 4 start hotel. Breakfast was fine but once again there appears to be a lack of staff. This is a poor hotel and once again been given a rating that far exceeds it standards. Once again I question how these hotels obtain there star rating and how hotels.com verify that rating?
Stayed 1 night in Aug 2022

4/10 Poor

Richard

Stayed 2 nights in Aug 2022

10/10 Excellent

Melissa

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Very friendly staff, we are a family of 4 with a dog and enjoyed our stay.
Stayed 1 night in Jul 2022

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, especially Nina welcoming us to breakfast every morning (which had a great buffet). Sauna & pool were nice and our room was comfortable and clean.
Stayed 5 nights in Feb 2022

8/10 Good

Pascal

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Mackenzie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2021
Response from eb on Oct 20, 2021
Sehr geehrter Mackenzie, vielen herzlichen Dank, dass Sie sich die Zeit für eine Bewertung auf hotels.com genommen haben. Wir freuen uns, dass es Ihnen gut bei uns gefallen hat und hoffen auf ein baldiges Wiedersehen. Beste Grüße Eva Binder Hoteldirektorin

2/10 Terrible

Ron

Stayed 2 nights in Sep 2021
Response from eb on Oct 14, 2021
Sehr geehrter Gast, vielen Dank für Ihre Rückmeldungen. Sehr gerne hätten wir erfahren, was Sie bei Ihrem Aufenthalt vermissen mussten. Gerne stehe ich Ihnen jederzeit für einen persönlichen Austausch zur Verfügung. Beste Grüße Eva Binder Hoteldirektorin

8/10 Good

ARTHUR CHARLES, Palm City

Traveled with partner
The location was perfect!
Stayed 3 nights in Sep 2021
Response from eb on Oct 14, 2021
Dear Arthur Charles, Thank you for taking the time to share your feedback with us. It is wonderful to read that you enjoyed the convenient location of our hotel. Best regards Eva Binder General Manager

6/10 Okay

Stefanie

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is over priced for the terrible stay they offer. Ass soon as we walked in the lobby it smells so horrible of cigarettes and the front desk staff was not very helpful. I was initially told parking was included with our hotel fee only to be charged for parking and another local tax at checkout. Our room was very tiny and the beds were so hard. The pillows were a joke. I am embarrassed by the amount of money I spent for such a terrible stay. Never again and I absolutely would never recommend this hotel to anyone!
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
It was, "Meh". For the cost of $250.00 per night, there's much better options. Breakfast was great, the room was small and the bathroom was smaller. The front desk staff was friendly. You can't justify the cost for the size of what was given. Also, the walls are super thin, so you'll hear your neighbors and their kids...ALL NIGHT LONG.
Stayed 1 night in May 2021
Response from eb on Jun 8, 2021
Dear guest, Thank you so much for taking the time to provide our team with feedback in regards to your recent stay with us! We are so delighted to read that fully satisfied with the breakfast offered. I am sorry to learn that you were facing inconveniences during your stay with us and will immediately adress your point to the technical Manager to follow up.We look forward to the opportunity to welcome you back to our home again in the near future. Best regards Eva Binder General Manager

4/10 Poor

DAVID

Stayed 5 nights in Aug 2020

8/10 Good

Bmgdave, Scranton Pa. USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with a helpful staff. Great dining a short stroll down the street. Pool was nice also. I would definitely stay here again.
Stayed 2 nights in Aug 2020
Response from eb on Aug 13, 2020
Dear valued guest, It is a delight to read feedback from guests like yourself who had a wonderful experience with us. It is amazing to read that not only were you able to enjoy our pool and the cleanness of the property, the staff made you feel welcomed as well. We hope to and welcome you back again soon. Best regards Eva Binder General Manager

4/10 Poor

Daniel

Traveled with family
Liked: Cleanliness
Not as great as description
Will not return. I tried to be more understanding because of the COVID challenges, but there were problems that are not because of COVID safety. First, parking is terrible. There are not enough spaces near the property and no control of who parks there. I witnessed a few groups parking and walking to restaurants or stores. The underground parking structure adjacent to the entrance is not for hotel guests. Had to park off property one night. Then they have the nerve to charge for parking, which was not mentioned in our reservation. Restaurant on site would not seat you for dinner unless you made a reservation. Should make concessions and plans for additional hotel guests to eat. Really disappointing.
Stayed 2 nights in Aug 2020
Response from eb on Aug 13, 2020
Dear valued guest, We thank you for sharing your experience with us. As an Mercure hotel, we pay great attention to the service provided to our guests. Your feedback and experience will help us point out the key areas on which to work on, and we truly appreciate the time you have taken to point out these matters. With regards to the parking space, indeed and due to corona reasons and a high occupancy we are facing an above the ordinary need at the moment but we do your utmost every day to find solutions for our guests. We really do apologies that due to the limited spaces at restautrant we weren't able to offer you a table at restaurant during your stay with us. Thank you so much for letting us know and we hope to have the opportunity to welcome you back for a better experience. We wish you safest of travels. Sincere regards, Eva Binder, General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Host at service desk was very polite and answered all my questions. Room was nice and clean.
Stayed 1 night in Jul 2020
Response from eb on Jul 18, 2020
Lieber Gast, es ist wunderschön zu wissen, dass Sie sich bei uns im Mercure Hotel Garmisch-Partenkirchen rundum gut aufgehoben gefühlt haben. Sehr, sehr gerne gebe ich Ihr tolles Lob an mein Team weiter. Wir hoffen, Sie hatten eine angenehme Heimreise und freuen uns heute schon auf ein Wiedersehen. Ihre Gastgeber aus den Bayrischen Alpen.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No restaurant and no bar open. We had not been advised. Bed however was incredibly comfortable
Stayed 1 night in Jul 2020
Response from eb on Jul 17, 2020
Dear valued guest, It truly is wonderful to read of your experience had with our comfortable Mercure beds! Could not agree more! With regards to the restaurant and bar which were closed during your stay with us I want to apologies. Due to corona reasons we had to decide this for the last weeks. In the meanwhile we have the bar open from Tuesday to Saturday and offer food and restaurant services to our house guests. We hope to have the opportunity to welcome you back to our home again in the near future. Until then. Warm regards, Eva Binder, General Manager

8/10 Good

Derreck

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Stayed 4 nights in Feb 2020
Response from Team vom Mercure Hotel in Garmisch-Partenkirchen on Mar 5, 2020
Lieber Gast, vielen Dank für die Rückmeldung zu Ihrem Aufenthalt in unserem Hause. Es tut uns sehr leid, zu sehen, dass wir nur zwei Sterne erreichen konnten. Es würde uns freuen, wenn Sie uns noch eine Chance bei einem erneuten Aufenthalt in unserem Hause geben würden Herzlichst Ihr Team vom Mercure Hotel in Garmisch-Partenkirchen

6/10 Okay

Roderick

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Team vom Mercure Hotel in Garmisch-Partenkirchen on Mar 5, 2020
Lieber Roderick, vielen Dank für Ihre Rückmeldung über Ihren Aufenhalt in unserem Hause und der Zeit die Sie sich dafür genommen haben. Es würde uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Herzlichst Ihr Team vom Mercure Hotel in Garmisch-Partenkirchen

8/10 Good

Jakob Morthorst

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly good hotel on Garmisch-Partenkirchen. Great breakfast.
Stayed 2 nights in Feb 2020
Response from team from the Mercure Hotel Garmisch-Partenkirchen on Mar 3, 2020
Dear Jakob, thank you very much for your feedback and the great information. Your team from the Mercure Hotel Garmisch-Partenkirchen

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious and comfortable. The hotel is in a good location with a car park. The downside is that
Stayed 2 nights in Jan 2020
Response from team from the Mercure Hotel in Garmisch-Partenkirc on Mar 3, 2020
Dear guest, thank you very much for your feedback. It would be our great pleasure to welcome you again With kind regards Your team from the Mercure Hotel in Garmisch-Partenkirchen

8/10 Good

Shripad

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel to stay. Very near to amenities and ski area.
Stayed 4 nights in Dec 2019

8/10 Good

Hwa Feng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic away from home hotel
Wonderful hotel with very “warm“ away from home feeling
Stayed 1 night in Dec 2019

6/10 Okay

Sean-Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok property, not great staff
We booked 3 rooms, but the hotel only had 2. They moved one of our party to another property. Very inconvenient and unprofessional staff.
Stayed 2 nights in Oct 2019
Response from Pia Weschle, Hotelmanagerin on Oct 22, 2019
Dear Sean-Patrick, Thank you very much for your feedback. We are very sorry for the inconvenience caused due to the property movement. We can assure that this is not our standard and it was an absolute exception. We hope, that you will give us a second chance to convince you. Best Regards,

4/10 Poor

TJ

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin?Let me start by saying that this is NOT a four star hotel. It’s more like a two. Check in information was non existent! I had to go to the front desk three times to get my guest card. This is usually standard operating procedure when you check in. The room’s carpet and chair were stained and disgustingly dirty. The minibar was not stocked yet the price sheet was there. There was one lousy pillow per double bed. One bed was a regular bed and the second one was a cot with a sheet thrown over it. Four stars?? I don’t think so! We couldn’t get the shower to turn on without placing the shower head in the tub itself and the water temperature fluctuations were severe enough that you had to move quickly or risk getting burned!When we arrived after a long day of travel we wanted to purchase some food but were told that NO food service was available. They just offered a buffet at 6. However, the breakfast buffet was terrific and the only 4 star part of the entire stay? Additionally, they are greatly short staffed in their housekeeping departments.Three days when we returned mid afternoon our room wasn’t cleaned. One day we waited in the hallway and the other times we just switched out the towels as we wanted to nap after a long day of hiking. They should learn to respect their guests privacy as well. One time the girl just entered our room without knocking and on another occasion she entered even though there was a Do Not Disturb Sign on the door. Very disappointed!
Stayed 5 nights in Oct 2019
Response from Pia Weschle, Hotelmanagerin on Oct 22, 2019
Dear TJ, Thank you very much for taking the time to review us. We are very sorry to read, that we could not meet your expectations. Your remarks are very helpful for us and we already spoke with the concerned teams especially with our housekeeping, so something like this will not happen again. For extra pillows please check the cabinet next time or ask our front desk team. We really would like to apologize for any inconvenience caused during your stay and we hope that you still have some good memories. It would be a pleasure to welcome you again to share our impovements with you. Best Regards from Garmisch-Partenkirchen

8/10 Good

Elizabeth

Traveled with family
Liked: Property conditions & facilities, room comfort
Decent hotel
The breakfast was very good for European hotel fair but the daily housekeeping seemed very basic during our stay and the water in the shower would fluctuate between hot and room temperature.
Stayed 2 nights in Oct 2019

8/10 Good

Gopi Krishna

Liked: Staff & service, room comfort
Stay at Mercure hotel
The hotel was good and complimentary breakfast was also good. Rooms were best and tidy.... The location of hotel is little far off from Garmische Station buy Bus stop was available near by
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly. Good location in old section of town.
Stayed 4 nights in Sep 2019
Response from Jonathan Mechsner on Oct 7, 2019
Dear Anonymous, Thank you so much for your return. We are very happy that you enjoyed your stay. We hope to welcome you again soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding views and excellent infastructure. Very clean.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Stayed 14 nights in Aug 2019
Response from Hotelteam on Sep 5, 2019
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Wir würden uns sehr freuen, Sie bald einmal wieder begrüßen zu dürfen. Ihr Team vom Mercure Hotel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hotelteam on Aug 30, 2019
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Hoffentlich besuchen Sie uns ja bald einmal wieder! Ihr Team vom Mercure Hotel

8/10 Good

Adrian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel good location. Good breakfast. View of mountain from our room.
Stayed 2 nights in Aug 2019
Response from Hotelteam on Aug 17, 2019
Dear Adrian, thanks for your great review. We hope to see you again next time. Your team from Mercure Hotel

8/10 Good

Mirena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was great for small children and centrally located just off main road that we arrived
Stayed 1 night in Jul 2019
Response from Assistant Reservation Manager on Jul 16, 2019
Dear Guest, Thank you for the rating. We are pleased that you liked our house and hope to welcome you soon. Your Team from Mercure Hotel Garmisch-Partenkirchen

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Hotelmanagement on Apr 29, 2019
Lieber Gast, vielen Dank für 4 von 5 Punkten! Wir würden uns freuen Sie bald wieder begrüßen um Sie von unserer Servicequalität zu überzeugen - wir haben den Ansporn bei Ihrem nächsten Aufenthalt 5 Punkte zu erreichen! Herzliche Grüße Ihr Team vom Mercure Hotel Garmisch-Partenkirchen

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service
Most staff courteous. A couple at the front desk were quite rude. One guest had no heat then electrical issues and the lady at the desk was so rude to him I almost said something.
Stayed 2 nights in Dec 2018
Response from Your Team from Mercure Garmisch-Partenkirchen on Jan 30, 2019
Dear valued guest, thank you for taking the time of sharing your experience on Expedia. We are sorry to hear that you did not only have positive encounters during your stay. Please be assured that we have shared your experience with our team and such experiences will not happen again. Due to the review, we can improve the quality of our service. We hope that we can be your host once again in the near future.