Indoor pool

Reviews of Royalton Inn & Suites

2 out of 5
Royalton Inn & Suites
1726 E Wyandot Ave, Upper Sandusky, OH

Reviews

7.0

Good

Rating 10 - Excellent. 32 out of 174 reviews" "
Rating 8 - Good. 65 out of 174 reviews" "
Rating 6 - Okay. 41 out of 174 reviews" "
Rating 4 - Poor. 21 out of 174 reviews" "
Rating 2 - Terrible. 15 out of 174 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Matt

Traveled with partner
Liked: Amenities, property conditions & facilities
Very nice place
Stayed 1 night in Jan 2024

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities
Very dated and old. Was little on dirty side.
Stayed 2 nights in Jul 2023

8/10 Good

Eric

Traveled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2023

2/10 Terrible

James

Disliked: Cleanliness, amenities, property conditions & facilities
Arrived in room and it was very very dirty. Head boards full of dust, Tv full of dust, cobwebs , paint peeling off walls, and a very dirty phone, just to mention some. Informed front desk of situation. No other room available on parking side. Left the Hotel and arrived back at room late. No attempt at all to at least dust the room. Been here numerous times this year. Will not be back. I'll go to Bucyrus, Ohio instead.
Stayed 1 night in Dec 2022

6/10 Okay

Jeri

Traveled with partner
Liked: Staff & service
Friendly & helpful staff

8/10 Good

Wayne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
We were satisfied with our two day stay. The motel was, I would consider a fair condition and it was better than other motels in the the city. If we were to return to Upper Sandusky we would probably choose the same Royalston suite where we stayed before.
Stayed 1 night in Nov 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice staff. Disappointing that they only offer coffee or tea that you make in your room with your typical yucky coffee maker that they supply. If it wasn't for that I would give them 5 Stars. For my needs, forget the pool and use those $$ to offer breakfast and fresh coffee.
Stayed 2 nights in Nov 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff is wonderful. Very nice. I am disappointed with no breakfast offered. Was going to make coffee in room but decided not due to the uncleanliness.
Stayed 2 nights in Oct 2022

4/10 Poor

Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
I love that it’s locally owned and operated. Please clean the floors. There are too many dead and crumbling insects in the vending/exit area. Definitely need footwear in the room as the floor wasn’t vacuumed. Please address the outdoor sign as well. It promotes amenities no longer available. We wholeheartedly want to support you.
Stayed 2 nights in Oct 2022

10/10 Excellent

Charles

Stayed 1 night in Sep 2022

2/10 Terrible

Amber

Stayed 2 nights in Aug 2022

8/10 Good

HEATHER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was disgusting. Outdated and empty Soap was a joke. Coffee pot gross. Bed broken. Furniture gross.
Stayed 1 night in Jul 2022

4/10 Poor

Jennifer R.

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It had a pool, but we didn't use it. Location was convenient to funeral. Older motel, needs alot of attention in rooms. Cracked sink, rug needs to be replaced and side chair needs replacing. Too tired to care. Just was careful.
Stayed 1 night in Aug 2022

8/10 Good

Tammey

Traveled with group
Liked: Cleanliness, staff & service, amenities
The towels were hard and scratchy, way over starched. Our shower filled up with water in the tub and our tv only had 1 channel. Other than those things, the kady running the place was very nice and accomidating. The property was well kept and clean.
Stayed 2 nights in Jul 2022

10/10 Excellent

Laura

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The owner was so helpful and kind, we will definitely be staying there again!
Stayed 2 nights in Jul 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and comfortable
Nice friendly staff. Comfortable quiet room. We were satisfied with our stay and would stay here again.
Stayed 1 night in Mar 2022

6/10 Okay

Kenneth

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Do not recommend
No king bed was available on arrival. Pool was under construction. No breakfast even tho it was advertised online and also on their digital sign…..hotel was very cold.
Stayed 1 night in Jan 2022

8/10 Good

Tera

Liked: Staff & service
Stayed 4 nights in Sep 2021

8/10 Good

Graeme

Liked: Cleanliness, staff & service
Sleep and go type place
Good low mid range hotel with clean rooms. It's old but clean
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and accommodating. The virus did not allow any breakfast so coffee was restricted to your room.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family
It was just ok.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 1 night in Jul 2021

8/10 Good

Courtney

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
It was a good hotel for the wedding my friends and I were attending! If I had to change something, it would be the cleanliness.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveler

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I liked the location. The staff was very rude to me and my girlfriend when we asked for towels.
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Very friendly staff… lots of bugs ( spiders, stink bugs…)
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
The hotel was pretty nice and clean. The tub backed up a bit and there weren’t enough towels for all of us, but the staff was super nice and we had fun using the pool. The beds were comfy and that’s the important thing!
Stayed 1 night in Jun 2021

6/10 Okay

Janice

Traveled with family
Stayed 1 night in May 2021

2/10 Terrible

LUIS

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWFUL !!!! AWFUL!!!! RUN FOR YOUR LIFE!!!!
AWFUL!!!! Where should I start? This is The Heartbreak Hotel. Pungent smell of indian cooking permeates throughout entire hotel. Hot water is intermittent, at best. WIFI absolutely lousy, always falling and very weak. Birds nest over entrance door with bird excrement all over front door and sidewalk. Very old property, with awful sewage smell in the bathroom. Forget it...the entrance door has a sign saying "please leave your muddy shoes outside". If you are in the area on business do yourself a favor and stay somewhere else, like and Hampton Inn, for the same prices, where you will be treated decently and with the utmost cleanliness. This was my biggest hotel mistake in a very long while. And the last.
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Rooms were very clean and comfortable. Wish the fridges were turned on before our arrival and was disappointed that the breakfast wasn't available even though the website and the outside electronic marquee said breakfast was provided.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
very friendly staff clean rooms older facility but nice for the most part
Stayed 4 nights in Mar 2021

10/10 Excellent

george

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Kyle

Stayed 1 night in Jan 2021

2/10 Terrible

Alisha

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021

4/10 Poor

Sunny

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only here to sleep! We were on a hunt and this was a close motel for us!
Stayed 1 night in Nov 2020

10/10 Excellent

Dena, Illinois

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice great service staff is very friendly we have stayed there several times and the hosts remembers us great place
Stayed 1 night in Jul 2020

6/10 Okay

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Drains were slow in bathroom and shower did not work correctly, plus girlfriend got bit by spiders in bed while sleeping and had to kill spiders in tub prior to showering
Stayed 1 night in Jul 2020

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Laura, Kentucky

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly Just all around very nice place to stay.
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was freezing when you come in and there was stuff left on the hot tube spa
Stayed 1 night in Mar 2020

6/10 Okay

Greg, Crystal Lake, IL

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was no heat in the hallways. Room was clean, but dated. Mattress was very hard.
Stayed 2 nights in Feb 2020

6/10 Okay

June

Traveled with family
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly, courteous, efficient and fantastic. Beds were firm and wonderful. Some traffic noise. Clean room. Room could have used a blanket. They did have air conditioning and heat, but having that blanket would have meant not having to adjust the heat. One standing lamp didn't work. I didn't get a chance to try the pool. They did take it was best to use it at night so that it warms up. Breakfast was out of waffle mix when I went there Thanksgiving morning, but that could have been because of the holidays. Could have used some fruit. They did have bacon and eggs in the fridge. I enjoyed the bacon. TV had lots of channels. That was nice. Long distance calls were free. That was also nice.
Stayed 3 nights in Nov 2019

8/10 Good

Marianne, Marion, oh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway, and bob evans. Not far from our wedding venue
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The property owners were extremely nice. They are a family-owned hotel and take great care of their establishment.
Stayed 7 nights in Oct 2019

8/10 Good

Terry, Salem, Ohio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place and clean. I don't drink coffee and there was no tea
Stayed 1 night in Oct 2019

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Had a wonderful restful night.
Stayed 1 night in Sep 2019