Ratings based on 268 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by Nick

Posted Dec 23, 2014 on Hotels.com
Comment from Hotel Management
Mar 7, 2015 by Stella, Hotel Management
Your business is truly appreciated. Have an amazing week. Take care.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Abq

Posted Dec 22, 2014 on Hotels.com
Staff was great, but was very noisey
Comment from Hotel Management
Mar 7, 2015 by Stella, Hotel Management
Thank you so much for posting this review of our property. We are so delighted to hear you enjoyed our hotel along with the hotel amenities and the local area. I apologize for the issues you encountered. I will share these issues with our management team. Your business is truly appreciated. Have a wonderful week. 
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scottsdale Az

Amazing experience

Posted Dec 8, 2014
I chose this hotel for it's location as well as it being nice, but not extremely nice like that of the Ritz. I wanted something nice in the area, but not something extremely pricey and luxurious. I can undoubtedly say that this was the best hotel experience I have ever had hands-down, in regards to the staff and how I was treated from the minute I walked in to the minute I walked out. They made me dinner reservations, went the extra mile with everything that I requested whether it be going in getting me free bowling passes when I mentioned that I needed the shuttle to go to the bowling alley, which delivered me and my girlfriend to the front door of the bowling alley, and also return to pick me up when I was done. It is little things like that that will have me staying at this property every single time I come back to New Mexico.
Comment from Hotel Management
Dec 31, 2014 by Stella, Hotel Management
Thank you so much for posting this review of our property. We are so delighted to hear you enjoyed our hotel. Your business is truly appreciated. Have a wonderful week. Take care.
2 out of 5
Recommended
for Couples
by Jamesfrom Medellin Columbia

Good and Bad

Posted Dec 7, 2014 on Hotels.com
The heater was not working and we had to change rooms. The next night we could not eat at the restaurant because the front doors were inoperable. Ten days prior our room rate was $100 per night. This trip I was charged $170 per night and had to beg for a lower rate. I was informed by staff that the hotel was at 20% occupancy, so I would think the lower rate would attract more people. The hotel is centrally located and is safe. Several restaurants are within walking distance, as well as three shopping malls.
Comment from Hotel Management
Mar 7, 2015 by Stella, Hotel Management
Thank you for taking the time to provide feedback. Your business is greatly appreciated. I apologize for the issues you encountered. I will address this issue with the corporate office. We hope to provide you with Marriott's brilliant service on your next trip to Albuquerque. Enjoy this lovely day. Take care.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arlington

Excellent location.

Posted Nov 27, 2014
Shopping and restaurants within walking distance. Many local attractions within a short driving distance. Pleasant and helpful staff. I would highly recommend this hotel.
Comment from Hotel Management
Dec 2, 2014 by Stella, Hotel Management
Thank you so much for posting this review of our property. We are so delighted to hear you enjoyed our hotel along with the hotel amenities and the local area. Your business is truly appreciated. Have a wonderful week. Take care.
2 out of 5
Recommended
for Business Travelers
by Jamesfrom Farmington NM

Not good

Posted Nov 26, 2014 on Hotels.com
I had to change rooms the first night becuase the heater did not work. The room we were given was cold and we had the temp set at 90 throughout the night. The second night the lobby doors did no close to the restaurant and bar was cold. I stayed the week before and my rate was $100 per night. This stay was 20% occupancy and the charge was $200 per night. What.
Comment from Hotel Management
Feb 7, 2015 by Stella, Hotel Management
Thank you for taking the time to provide feedback. Your business is greatly appreciated. I apologize for the issues you encountered during your recent stay. I will address your concerns with the management staff. We hope to provide you with Marriott's brilliant service on your next trip to Albuquerque. Enjoy this lovely day. Take care.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Good service in ABQ

Posted Nov 21, 2014 on Hotels.com
Didn't like the room daily Internet charge. Internet should be free for Marriott rewards card holders otherwise everything was good.
Comment from Hotel Management
Feb 7, 2015 by Stella, Hotel Management
Thank you so much for posting this review of our property. We value the comments we received regarding our our hotel. I will address your issue with our corporate office. Again, thank you for posting this review and enjoy this lovely day. Take care.
3 out of 5
Recommended
for Families
by A verified traveler

first time here & will not book again

Posted Nov 19, 2014 on Hotels.com
Small rooms. No air conditioner. Too hot, couldn't sleep. Could hear people in the hall. No queen beds. Tiolet didn't flush properly. Great customer service and great location.
Comment from Hotel Management
Feb 7, 2015 by Stella, Hotel Management
Thank you for your feedback. Our goal is for every guest to leave happy and I apologize this didn't happen during your recent stay. I will forward your feedback to our management team. I deeply apologize for the issues you encountered. Your business is greatly appreciated. Enjoy this beautiful day. Take care.
5 out of 5
Recommended
for Families
by JENNIFERfrom Bushland

Nice hotel

Posted Nov 10, 2014 on Hotels.com
Very quiet and great service.
Comment from Hotel Management
Feb 7, 2015 by Stella, Hotel Management
Thank you so much for posting this review of our property. We are so delighted to hear you enjoyed our hotel. Your business is truly appreciated. Have a wonderful week. 
4 out of 5
Recommended
for Couples
by A verified traveler

Amazing view, go out to eat.

Posted Oct 31, 2014 on Hotels.com
We were disappointed no jacuzzi. And the room service overcooked my steak. But the beds were very comfortable and the view of the city was amazing!!
Comment from Hotel Management
Feb 7, 2015 by Stella, Hotel Management
Thank you for providing feedback. I apologize for your disappointments. I will be speaking with the management team regarding the your disappointments. Thank you for your business and enjoy this lovely day. Take care.