Ratings based on 629 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Location

Posted Feb 26, 2015
I used the 'unpunished rate' and saved $27. The desk staff was very friendly and accommodating. My CC magnetic strip is on the fritz and the receptionist offered to enter the CC number manually. The room was very clean, roomy, and accommodating.
Comment from Hotel Management
Mar 6, 2015 by manager, Hotel Management
Thank you for your kind comments. We look forward to seeing you again soon. Shehnaz Mehta General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NM

Stay at ABQ Hyatt Place

Posted Feb 11, 2015
Location: Walk to ABQ uptown shopping and restaurants
Hotel is pretty clean. Rooms are fine. Housekeeping had missed a prior guest's towel hanging in the closet, but when told, housekeeping quickly came by to remove it. Biggest complaint is that they don't have a simple black tea for tea drinkers. The English Breakfast Tea in the room was decaf, pointless for breakfast tea. At the breakfast bar there was a fine selection of Tazo teas, but again not a simple black tea that you would drink for breakfast. It really didn't matter though as I waited my entire time I was eating breakfast for the hot water container to be refilled, which it was not.
Comment from Hotel Management
Mar 6, 2015 by Hotel Manager, Hotel Management
Thank you for your comments. I am extremely sorry about the tea and the hot water situation. I will ensure staff are retrained to anticipate guest needs during breakfast. Thank you General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom C

Nice room with a comfortable couch and tv

Posted Feb 3, 2015
Room was nice. The couch and tv were the best part of the room. Morning clerk was not too enthusiastic about making us a cup of Starbucks at 4:30 in the morning. Hotel is a little old but overall a nice overnight stay.
Comment from Hotel Management
Mar 6, 2015 by Hotel Manager, Hotel Management
Thank you for your comments. I am extremely sorry about the early morning coffee service. Sincerely General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom minnesota

Posted Feb 1, 2015
Pros: Convenience to I40 and retsaurants
Cons: Spped of elevators
Location: shopping and restaurants
none just passing through driving to california i have nothing more to add here, we were at the hotel about 13 hours total. doughnuts at breakfast were greasy and unedible.
Comment from Hotel Management
Mar 6, 2015 by Hotel Manager, Hotel Management
Sorry about your breakfast experience. I hope you will consider us again when you travel to Albuquerque. Shehnaz Mehta General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel, elevator is noisy

Posted Jan 16, 2015
Cons: Fix the elevator noise.
The only bad part of my stay was that one of the elevators was extremely noisy when traveling up, and the whine could be heard all night long in my room, even though my room was 3 rooms away from the elevator shaft. Someone needs to fix it.
Comment from Hotel Management
Mar 6, 2015 by Hotel Manager, Hotel Management
Thank you for your comments. We are trying to get them fixed. I will notify Corporate Office on the issue. Thank you Shehnaz Mehta
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Mexico

Nice hotel very well centralized

Posted Jan 13, 2015
Pros: Easy access
Cons: Nice as is
Location: Shopping dinner night life
after a long tiring meeting, I went to hotel, eay check in and nice room. Settled in for a nice nap befor dinner.
Comment from Hotel Management
Jan 14, 2015 by Hotel Manager, Hotel Management
Thank you and we look forward to seeing you again soon. Shehnaz Mehta General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel close to Uptown Mall

Posted Jan 13, 2015
Pros: This is a very nice upscale hotel that is close to the Uptown Mall.
Cons: It would be nice of the eggs were moister and hotter. Otherwise, I would change nothing.
Location: Close to the Uptown and Coronodo Malls.
This is a very nice upscale hotel that is close to the Uptown Mall. Very nice facility. Came for business and stayed an extra day. Definitely would stay again.
Comment from Hotel Management
Jan 14, 2015 by Hotel Manager, Hotel Management
Thank you Shehnaz Mehta General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wiesbaden, Germany

Fantastic location

Posted Jan 3, 2015
Pros: Location
Cons: Pricing seems to be a bit high based on how many hotels are in the area.
I have stayed at this hotel twice now and have no regrets. The staff is helpful and the hotel is located next to all the shopping and restaurants you can ever want. The rooms are nicely appointed and clean. Very nice workout room with cardio equipment for those of you that like to workout when you are on the road.
Comment from Hotel Management
Jan 6, 2015 by Hotel Manager, Hotel Management
Thank you for being a loyal customer. Happy New Year and see you again soon. Shehnaz Mehta General Manager
5 out of 5
Recommended
for Business Travelers
by kelleyfrom Arizona

Christmas eve in ABQ

Posted Dec 30, 2014 on Hotels.com
The King room was like having my own apartment with a great office set up for business and a great family area in the room. Breakfast was included. Simple but it had healthy options. Close to restaurants and shopping Great helpful and freindly staff
Comment from Hotel Management
Mar 14, 2015 by Hotel Manager, Hotel Management
Thank you and Happy New Year!! Shehnaz Mehta General Manager
4 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 28, 2014 on Hotels.com
Comment from Hotel Management
Feb 28, 2015 by Hotel Manager, Hotel Management
Thank you. Shehnaz Mehta General Manager
Comment from Hotel Management
Feb 28, 2015 by Hotel Manager, Hotel Management
Thank you for your kind comment. We look forward to seeing you again soon. Shehnaz Mehta General Manager