Ratings based on 82 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom London

Book somewhere else.

Posted Jan 8, 2015
Pros: The outdoor pool area is quite large (but in need of refurbishment). There's quite a nice lake outside, good for cycling. The tennis courts are good.
Cons: Everything.
Location: It's very isolated. Don't go without a car.
As soon as we walked in, we wished we'd booked somewhere else. The hotel is dark, dingy and in dire need of a makeover. The rooms are full of cheap furniture, the carpets are badly stained and smell damp, the bathrooms look old. The breakfast is basic and unappetising. My heart sank when I walked into the room and from that moment on it was just a matter of waiting it out - not the sort of feeling you want on your Christmas holidays. If we could have got a refund and booked elsewhere, we'd have gone. Worse still, the hotel is about 20 minutes out of town (Punta Del Este) and the charge to get into town by taxi was US$40 (80 round trip) - they have a twice daily shuttle service into town which leaves at inconvenient times and is not free. And if you're stuck in the hotel, then you have to eat at their expensive restaurant or have room service. All in all, this place feels like a one star 1980s Eastern European holiday camp. Avoid.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great resources, poor management

Posted Jan 4, 2015
If an international hotel chain took up this place, it would florish.
Comment from Hotel Management
Jan 22, 2015 by Victor Ramirez, Hotel Management
Dear Mr/Ms. Thank you very much for your punctuation and opinions on Expedia.com. It´s very important for the crew of Hotel del Lago Golf & Art Resort, know what you think about us, how was your stay in our facilities and how to improve. We wanna be a local hotel with the quality of an international hotel chain . That's why we are investing a lot of time and money in our facilities in order to improve. We will be waiting for your next stay with us , and we expect to fill up your expectations. Best regards. Victor Ramirez. Front Desk departament.
4 out of 5
Recommended
for Couples
by Vanessafrom Aracaju

Super confortável!

Posted Nov 22, 2014 on Hotels.com
O hotel é lindo, antigo mas bem cuidado! Paisagem maravilhosa, quartos super confortáveis. O café da manhã é muito bom. Duas coisas me desagradaram: os elevadores, que pelo fato de serem muito velhos apresentavam problemas, e a distância do hotel ao centro de Punta del Este, que gira em torno de 25km e nao 13 como dizia o site. Não voltaria a me hospedar lá por esse motivo, a distância! Muito longe para vc ficar indo e voltando.
5 out of 5
Recommended
for Families
by Germanfrom ROSARIO,

excelente

Posted Nov 13, 2014 on Hotels.com
Muy buen hotel para pasar en familia, muy completo, el servicio excelente
Comment from Hotel Management
Jan 23, 2015 by Ramirez, Hotel Management
Estimado Sr. German. Muchas gracias por su puntuación y comentarios en Hotels.com. Es muy importante para el equipo de Hotel del Lago Golf & Art Resort saber que su estadía en nuestras instalaciones ha sido agradable y placentera. Aguardamos su próxima visita. Saluda atentamente. Victor Ramirez Dpto. de Recepción.
5 out of 5
Recommended
for Couples
by lourival ambrosiofrom Caraguatatuba

Adoramos

Posted Oct 31, 2014 on Hotels.com
Otima
5 out of 5
Recommended
for Couples
by Miriamfrom Necochea - Argentina

Servicio de primera

Posted Oct 16, 2014 on Hotels.com
Excelente, todo estuvo impecable, supero todas nuestras expectativas !!
Comment from Hotel Management
Jan 23, 2015 by Ramirez, Hotel Management
Estimada Sra. Miriam. Muchas gracias por su puntuación y comentario en Hotels.com Es de nuestro agrado saber que su estadía en nuestras instalaciones han superado sus expectativas y que han sido placenteras para ustedes. Es importante para nuestro equipo de Hotel del Lago Golf & Art Resort saber que han disfrutado de nuestros servicios. Aguardamos por su próxima visita. Saluda atentamente. Victor Ramirez. Dpto de Recepción.
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Posted Oct 5, 2014 on Hotels.com
Comment from Hotel Management
Jan 26, 2015 by Ramirez, Hotel Management
Thank you for your punctuation. Best Regards. Victor Ramirez. Front Desk department.
2 out of 5
Recommended
for Families
by Marcelofrom Curitiba

Hotel necessita urgentemente de um retrofit

Posted Oct 3, 2014 on Hotels.com
Hotel antigo precisando de reforma, mobiliário antigo, condições gerais do hotel muito abaixo do esperado. As condições do hotel não permitem classificação maior que 3 estrelas para o mesmo. O lugar em que o hotel se situa e lindo vale a pena conhecer. Necessita-se de carro para fácil locomoção e deslocamento, se estiver sem carro não recomendo.
4 out of 5
Recommended
by Felipefrom Maceio

Excelente estrutura, linda vista da laguna

Posted Sep 29, 2014 on Hotels.com
Tudo ok, apenas as camas dos quartos que ao invés de ter duas camas poderia ter uma cama maior, tipo king size. O resto é ótimo, estrutura muito boa, muito bem conservado e vista espetacular da laguna.
5 out of 5
Recommended
for Personal Event
by Patriciafrom brasil

para todos viajantes

Posted Sep 26, 2014 on Hotels.com
Hotel 100% atende a todos viajantes só família amigos. Mas vá de carro para ter liberdade de locomoção. Lugar lindo quartos maravilhosos