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Reviews of Hotel Rivera

2.5 out of 5
Hotel Rivera
Rivera 131, Colonia del Sacramento, Colonia

Reviews

8.0

Very Good

Rating 10 - Excellent. 74 out of 247 reviews" "
Rating 8 - Good. 112 out of 247 reviews" "
Rating 6 - Okay. 47 out of 247 reviews" "
Rating 4 - Poor. 8 out of 247 reviews" "
Rating 2 - Terrible. 6 out of 247 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for ravellers
This is a good choice for travellers as it’s clean, quiet and comfortable and close to the bus and ferry terminals and with in easy walking distance for sightseeing. Rooms are not large, but they are comfortable. Wifi is good and the breakfast, though not extensive, is enjoyable. The owners and staff obviously take pride the their establishment.
Stayed 2 nights in Dec 2019
Response from Gabriel on Dec 21, 2019
Sr. Brian, muchas gracias por sus muy buenos comentarios. También le agradecemos su valoración. Le saluda, toda la familia del Hotel Rivera.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable small hotel close to ferry
I spent one night at Hotel Rivera and really enjoyed my stay. It's just a short walk away from the bus terminal and ferry station. The historic centre of the city is an easy ten minute walk away from the hotel. The hotel was very clean, staff were really friendly and the buffet breakfast was good. I would definitely stay again.
Stayed 1 night in Dec 2019
Response from Hotel Rivera on Dec 17, 2019
Thank you very much for your feedback. We thank you for your positive comments. Yours sincerely, all the staff at Hotel Rivera

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
We had a great experience at this small hotel. The staff was wonderful. Location was fabulous. Everything was walking distance. We decided to have our own lunch at the patio and they set the tables for us! Kudos for this hotel!!
Stayed 2 nights in Sep 2019
Response from Ana Cecilia on Oct 18, 2019
Nos alegra que hayan disfrutado mucho su estadía. Desde ya muchas gracias por sus comentarios. Estamos a las ordenes para otra oportunidad. Saludos de todo el personal del hotel.

8/10 Good

Derman

Liked: Staff & service
Hotels.com or the hotel needs to get it together
When we first checked in they didnt have our reservation. Something they have to fix with Hotels.com we had to stay on the phone with Hotels.com for 30 minutes to fix this. In the end I have to say it an OK stay. But the host was amazing.
Stayed 2 nights in Aug 2019

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, great location
Stayed 1 night in Apr 2019
Response from Gabriel on Jun 13, 2019
muchas gracias por sus comentarios y excelente valoración. Le saluda. toda la familia del Hotel Rivera

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and wonderful front desk staff. Room was fine. A nearby dog barked all night the first night. Location was perfect, close to everything. Breakfast mediocre. Decent overall. WiFi worked fine.
Stayed 2 nights in Jan 2019
Response from Ana Cecilia on Jan 17, 2019
Muchas gracias por sus comentarios. Los tendremos en cuenta. Atentamente

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value right by the bus stop and ferry stop.
Stayed 1 night in Aug 2017

6/10 Okay

Daniel

Cute place
Cute hotel, very close to the bus terminal (super convenient!) and walkable all of old town. Breakfast is very minimal though, mostly breads.

10/10 Excellent

Ritchie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place close to bus and ferry terminal. Owners/staff very friendly and helpful.

10/10 Excellent

Joe, Melbourne, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and welcoming hotel just off the ferry
We visited CdS for one night and really loved the town. The hotel is in a great location, just off the ferry, so very easy to access. It's a brief walk in the historic area and all the restaurants and waters edge. The hotel staff were very welcoming and even setup our breakfast in front of our room so we could enjoy the lovely sun. Recommended.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a short visit
Comfortable hotel in a historical city. Friendly helpful staff. Good breakfast to start a day walking to historical sites.

8/10 Good

Pete, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and amazing staff
Wasn't sure where to stay in Colonia but I am very happy I decided on this place. Internet is super fast and the staff were great. Great value for the hotel also!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ed, Colonia del Sacramento, Uruguay

Liked: Cleanliness
Disliked: Room comfort
Pleasant hotel for.the price
Most of the staff was great. The service, at breakfast for example, was excellent. One man working the overnight shift was extremely rude like I've never experienced before. It was almost as if I were the receptionist and he the patron; and an extremely dissatisfied patron at that. Which was a shame because were it not for him I'd be giving the staff and hotel service a five star rating. Everyone other than he, was great.

8/10 Good

Elma, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A family-run gem in Colonia
What I liked most about this hotel is the family feel. The owners run this small hotel with great care and attention. They serve you breakfast out in the courtyard, attending to your every need. My only regret was only staying one night.

8/10 Good

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Harald, Bonaire

Liked: Staff & service, property conditions & facilities
Beat our expectations
Very friendly place. Looks really neat and well kept. Service was very friendly, breakfast simple but good.

10/10 Excellent

Karen, Columbia, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rivera rocks
Had a problem with my bank and the hotel staff allowed me to use their phone for hours to straighten things out, were very helpful and accommodating. Very nice place to relax, perfect patio area, very close to the port/bus station.

6/10 Okay

MG, Montevideo

Liked: Cleanliness
Weekend trip to Colonia
We spent a night in the hotel, 3 couples in 3 different rooms. The hotel was comfortable and silent by night. The location is very good some steps from the bus terminal and the port, and 7 minutes walk to the "Barrio Historico". In spite of some comments I have read, the bathroom was equiped with shampoo (and soap and towels, of course). The breakfast was good The price was according to the hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Charming
The service and the people were very helpful

6/10 Okay

JD, New York, NY

Liked: Staff & service
Great for one night
Hotel Rivera is two blocks from the bus station, so it's very convenient if you're taking a bus into Colonia from Montevideo. The hotel is small and the room itself is no bigger than a hotel room in NYC. In short, it's small: bed, TV, closet, bathroom. If you're looking to spend a lot of time in the hotel room, this is not the place for you. However, Hotel Rivera is a short walk from historic district and the water. The sunset was beautiful. If you're staying in Colonia for one night and just want to drop your bags and explore, this hotel does the trick. They also serve breakfast in the morning which was a nice perk. I had no problem paying with a credit card, there were no additional fees. My only concern was that you have to leave your room key at the front desk when you leave, so hypothetically the hotel staff could come into your room at anytime (although that didn't happen to us).

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to the port
It was a little disapointing. The price of the hotel and the quality of the rooms do not match. The rooms need updating. The shower head was leaking pretty bad. Upon check-in the front desk wanted to charge us 13% extra since we were paying with credit card. At the end she did not charge us but still was not a pleasant experience. The breakfast was nice. They set us up in the courtyard with coffee, juice and some pastries. The service during the breakfast was great.

8/10 Good

ho

Liked: Staff & service

6/10 Okay

Laurie, London

Liked: Cleanliness, property conditions & facilities
Colonia hotel
3 min walk from coach station and 5 mins from ferry. Also only short walk to Main Street into town. Hotel small and pleasant with nice character.

6/10 Okay

geoffrey, UK

Liked: Cleanliness, staff & service
Good location near the ferry port, but actually in the town. Minimalist breakfast, and small rooms.

2/10 Terrible

Robert, Boston, MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelers beware
This hotel is a block away from the ferry terminal. The facilities and breakfast were very basic, and found the building walls to be thin. When we were checking out, the front desk said that if we paid by credit card, we'd be charged an extra tax. I had the confirmation documents from Hotels.com, which said nothing about that. The employee showed me the listing from some Spanish travel site that had a blurb on the additional credit card tax. Though I showed her the confirmation documents from Hotels.com, she insisted that the quoted price was only for cash. I asked to use her computer and showed her the hotel information pages on Hotels.com, which had no mention of the different rates of cash vs. credit card payments, and ultimately she relinquished. I would not return to this very mediocre establishment with unfriendly service.

8/10 Good

Lindsey, Rapid City, SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, good service, good location
We enjoyed our stay here because it was very close to the boat and bus station, walking distance. We arrived from Buenos Aires via Buquebus, the boat, and could just walk to this hotel to drop our luggage and check in. We stayed 2 nights and really enjoyed Colonia. This hotel was on a nice, quiet street and walking distance to shops and restaurants. The breakfast is simple but it is free. On one of the days the maid had accidentally thrown away my razor and the manager promptly purchased me a new one (of the same brand), I'm pretty sure he actually went to the store and bought it for me, so it was very nice of them to take care of me like that.

8/10 Good

Pablo, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, cozy hotel, close to all local amenities.
This is a very small, nice, family-run hotel, with all the minimum you need for a short term stay in Colonia. It is close to the port (two blocks away) and not too far from the historical centre (around 6-8 blocks away) and the beaches. They provide you with a regular breakfast, and the overall service is pretty good.

10/10 Excellent

PC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
We were lucky to have gotten room 107 off the back patio. It was clean and comfortable with a nice shower, comfy bed and a flat screen tv. Good choice.

8/10 Good

RIta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Small Traditional Hotel
This is small traditional hotel. The rooms are very small but the price is also modest. The rooms are clean. The staff is very friendly and the hotel is centrally located in downtown Colonia.
Small Clean Room

8/10 Good

Verified traveler

Liked: Staff & service
Cozy hotel, nice atmosphere. Location was excellent close to ferry and bus terminals.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Rivera, Colonia
A lovely hotel in a beautiful small town in Uruguay. Breakfast was served in the courtyard. Staff were lovely.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MicheleB55, Laguna Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for one night in Colonia
This hotel is fabulous - 1/2 block from the ferry from Buenos Aires, 10 minute walk to historic Colonia and 3 blocks from the main street. So you get off the ferry, drop off your bags and you're off for the day. The staff (owners I think) are very friendly and nice but don't speak a lot of English. They didn't have a map of the city so get a map at the bus station from the tourist bureau which is right next to the ferry. They do speak good English there. The room was clean, bed nice and firm, bathroom large and clean with fluffy towels. The breakfast was great - fresh orange juice, cafe con leche and 4 rolls with marmalade and butter served by smiling friendly people. Rent a golf cart go cart (cheap) and run around the city - so fun. This was a perfect hotel for exploring Colonia.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

ELTON JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

8/10 Good

Taru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the harbour
The room was quite small but we fit there great. In the morning we could here the birds singing while waking up. It was a cosy and nice hotel.
Stayed 3 nights in Jan 2020

8/10 Good

Carlos Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa opção!
Hotel agradável, bonito, com staff muito atencioso, e a poucos metros da rodoviária local, aonde se vai a pé. Bem localizado.
Stayed 1 night in Jan 2020
Response from La familia del Hotel Rivera on Jan 9, 2020
muchas gracias por su opinión y valoración!! Buen año, Le saluda la familia del Hotel Rivera!!!

8/10 Good

Cosme Delmar

Liked: Cleanliness, staff & service
Bom.
O quarto é bem simples pelo valor de US 72,00. É bem limpo, porém o banheiro é básico e quarto nem armário tem. Mas como foi apenas uma noite, tudo bem.A localização é boa.
Stayed 1 night in Jan 2020
Response from Familia del Hotel Rivera on Jan 9, 2020
Muchas gracias por sus comentarios y valoración. Le saluda. La familia del Hotel Rivera!!

10/10 Excellent

Luiz Henrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bem localizado e ótimo atendimento. Recomendo!
Stayed 1 night in Dec 2019
Response from hotel rivera on Dec 30, 2019
Muchas gracias, su valoración es importante para nosotros. Saludos cordiales. Hotel Rivera

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EL HOTEL para quedarse en Colonia
Un gran lugar, con personas súper amables y en constante preocupación por tu estadía. Instalaciones impecables y excelente desayuno
Stayed 3 nights in Nov 2019
Response from Hotel Rivera on Nov 26, 2019
Muchas gracias por su valoración tan positiva, agradecemos que nos haya elegido. Le saluda cordialmente todo el equipo del Hotel Rivera

10/10 Excellent

Mirie Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apaixonante!
Gostamos tanto que queremos voltar! Colônia Del Sacramento foi uma incrível surpresa. Mais do que história, preservação, há um encanto na cidade que ainda não descobrimos uma razão específica. Certo que a escolha do Hotel Rivera faz parte desse contentamento. Um hotel aconchegante, com detalhes cuidadosos. Muitos o acham simples, nós achamos essa simplicidade sofisticada. Nos encantamos com as pessoas do hotel, especialmente Gabriel, com o qual trocamos impressões históricas, estéticas e políticas. Recomendamos vivamente esse querido recanto uruguaio e certo que, ao voltarmos, é lá que ficaremos.
Stayed 2 nights in Sep 2019
Response from Gabriel on Oct 19, 2019
Muchas gracias por sus comentarios, nos alegra la pasaran muy bien esa es la idea. Los esperamos para otra oportunidad. Saludos de todo el personal del hotel.

8/10 Good

ROGERIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Todo la familia del Hotel Rivera on Nov 3, 2019
Muchas gracias Sr. Rogerio por elegirnos! También agradecemos su valoración. Esperando tener otra oportunidad de servirle.

10/10 Excellent

DIOGO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Toda la familia del Hotel Rivera on Nov 3, 2019
Muchas gracias Sr. Diogo por elegirnos! agradecemos su valoración para con nosotros. Le saludamos

6/10 Okay

Christiane

Liked: Cleanliness, staff & service
Bom custo benefício
Passamos apenas uma noite em Colônia do Sacramento, vindo de Montevidéu a caminho de Buenos Aires. A pousada é bastante simples, mas limpa e muito bem localizada, perto do terminal rodoviário e do porto; e a uma curta caminhada do centro histórico. O atendente foi muito atencioso, nos prestando todas as informações necessárias sobre passeios, restaurantes e atrações da cidade. Estava bastante frio, mas havia roupas de cama suficientes no quarto. Ficamos num quarto superior, bem silencioso. Café da manhã simples. Para quem está na cidade apenas de passagem, oferece um bom custo-benefício.
Stayed 1 night in Sep 2019
Response from Ana Cecilia on Oct 18, 2019
Les agradecemos por sus comentarios y que hayan disfrutado su estadía. Saludos de todo el personal del Hotel.

8/10 Good

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acolhedora
Muito Boa! Tivemos uma excelente recepção pelo dono do Hotel.
Stayed 1 night in Sep 2019
Response from Gabriel on Oct 18, 2019
Muchas gracias por sus comentarios. Los esperamos para otra oportunidad.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Gabriel on Sep 10, 2019
Muchas gracias por su valoración.!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel boutique muito agradável. Boa localização. Staff muito simpático e atencioso (Gabriel foi excelente!)... Apenas o colchão da cama não foi muito bom (muito duro).
Stayed 2 nights in Aug 2019
Response from Toda la familia del Hotel Rivera on Aug 26, 2019
Muchas gracias por su valoración y comentarios. Tomamos su sugerencias. Le saluda.