Outdoor spa tub

Reviews of Intercity Montevideo

3.5 out of 5
Intercity Montevideo
Ibiray 2398, Montevideo, Montevideo

Reviews

8.4

Very Good

Rating 10 - Excellent. 215 out of 531 reviews" "
Rating 8 - Good. 239 out of 531 reviews" "
Rating 6 - Okay. 53 out of 531 reviews" "
Rating 4 - Poor. 16 out of 531 reviews" "
Rating 2 - Terrible. 8 out of 531 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
situated in an area with good restaurants and near a big shopping centre, in a side road, which is nice and quiet
Stayed 1 night in Dec 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno!
Se siente la cordialidad desde la recepción del Hotel. Los chicos siempre estuvieron dispuestos a apoyarnos con las recomendaciones de lugares a visitar, y cenar. Siempre atendiendo con una sonrisa. La habitación bastante amplia y tenía todo lo que se necesitaba. El hotel se encuentra muy bien ubicado.
Stayed 3 nights in Oct 2019

6/10 Okay

Lucy

Liked: Staff & service
Disliked: Room comfort
An honest review.
The staff were lovely, it was just a shame the sound proofing on the rooms was so poor. You could hear the conversations of the people on either side. Also the fridge was super noisy and we had to unplug it. The smoke alarm flashed every couple of minutes so it was lucky I had a sleep mask but my mum really struggled as it was so bright! So unfortunately a really bad night sleep both nights.
Stayed 2 nights in Jun 2019

10/10 Excellent

Stanislas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a good stay!
It was a very good stay. We could be at the hotel from 2am to 12am the next day. Enough to profit of the sauna, jaccuzi, gym.. Maybe à problem with their wifi this day but it's a very food hotel with a big room and perfect Uruguayen breakfast
Stayed 1 night in Apr 2019

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenient
I spent three nights at the Intercity and was comfortable, well situated, clean, and good food.
Stayed 1 night in Jan 2019

10/10 Excellent

Richard, Miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location. Great spot to be settled in. Minute walks and rides to key destinations. Staff was friendly, attentive, and very professional! There’s nothing bad I can say about my stay. 5 stars on a budget price. I highly recommend this place. If I ever visit Montevideo again (which I plan to) this is the only place I would stay at! Love!
Stayed 3 nights in Dec 2018

8/10 Good

Karyn, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, welcoming staff. Great rooftop jacuzzi.
Only stayed one night but had a very pleasant stay. The only thing I found that dented my experience was our very noisy air conditioner at night.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good convenient location for restaurants. Room was not the most comfortable but it did its job. Wifi was pretty bad tho.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay
Comfortable busy hotel within walking distance of some nice restaurant's, the mall and the sea.Breakfast was a big spread of reasonable quality.But some items were not replenished enough and the hot food not very hot.We were also very diaspointed to find the hot tub on the roof closed and the sauna you could not use as the light was not working (which was dismissed by reception when we informed them) Those were the main reason we booked the hotel.They should state not in use or remove the pictures from hotels.com
Stayed 2 nights in May 2017

8/10 Good

jan, san francisco and punta de este

Liked: Cleanliness, staff & service, room comfort
Clean, low cost, good service.
Chris mfortable. Would add an armchair to go with the reading light standing by itself.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel at a decent price
Very good hotel at a decent price

8/10 Good

Santiago, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and convenient hotel
This is a pretty new hotel very well located on a quiet street in Punta Carretas, just a couple of blocks from restaurants and bars. Since the hotel is surrounded by housed, all rooms have a lot of light. Very clean and everything looks new. Breakfast is decent. Rooms are nice and modern, though on the basic side.
Response from Indira Dos Santos/ Revenue Management on Nov 21, 2016
Dear Santiago, Thank you for taking a moment to give your opinion, we will consider to improve our breakfast. Thank you for choosing the Hotel. Hope to see you soon.

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to restaurants
We stayed here twice, first three nights and one more when back from Punta del Este because they had great service. Even though this is not a 5 star hotel, it is a very clean and nice place.
Response from General Manager on Nov 30, 2016
Dear Guest, We appreciate your comment. We are glad that you liked the Hotel and our services, hope to receive you soon for the third time!! Kind Regards Indira Dos Santos RM

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Confusing restaurant schedules
We stayed here for about 10 nights during wintertime, and heating and hot water worked impeccably. The hot air heater whirled up a lot of dust, that made us quite allergic from day one, it should not be necessary in a room with no carpet to have such a high level of dust (as seen on furniture after a few days). There is a tiny gym on the top floor, with a sauna we didn't try. The soundproofing is not good, I slept with earplugs. Otherwise the hotel is nice, helpful staff, and the food is good. Just that it is hard to get: The room service menu is very limited, and service stops sometime around 10 p.m. The different food service schedules are hard to grasp in the beginning, the breakfast personell refused to have us at 10:20 a.m. while the service was announced to stop at 10:30 all days. Dinner is announced in the elevator until 11:00 p.m. but in reality the kitchen doesn't make any food after 10:30. The weekday dinner buffet stops at 10:00 we learned, it was still there when we arrived at 9:56, but they wouldn't serve us. My advice to the hotel administrator: Make one simple schedule that is easy to understand for your clients, communicate it, stick to it like Swiss would do, and we don't care how much time after that your people need in order to clean the kitchen!

6/10 Okay

Sebastian, buenos aires

Liked: Room comfort
Disliked: Cleanliness, staff & service
there are better options in MTV
I paid a fee including parking however that service was never available. Acoustic isolation very poor. Thin walls. No toilet paper in the room when I arrived. The doors (bathroom, closet) were quite dirty. I asked please to clean them but there were no reaction from hotel side.

8/10 Good

Tonio, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go there again
The hotel is small and nice, the room was big, clean and comfortable. Friendly staff. I had an issue with the hot water the first day I showered (in the middle of winter), luckily it was fixed the next day.

10/10 Excellent

CRAIG, TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEAT AND CLEAN
Just a great hotel outside of the touristy part of Montevideo. There is a mall, eating places, and things to do within a 5 block radius. Lots of bus options to get you to town. Room was large with a good bathroom...and all in good shape and clean.

8/10 Good

Roberto, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great team!!
we were 7 nights at the hotel, good experience. They help us with different tours all of them very good.

8/10 Good

Julie, SoCal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good, but don't count on the gym
It was fine as a basic hotel. Price was good. Bathroom large enough with good lighting. I just didn't appreciate one of the desk clerks urging me to sign a form without reading it, and it contained a section written in Portuguese potentially leaving me liable for something. Good thing I speak Portuguese! This means things are a bit disorganized and some people need more training. The gym was much neglected and machines were in a dangerous condition or not working at all.

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
I have stayed previously at this hotel when it was new. Now it is rather disappointing. It was not as clean and it was noisier. The breakfast also doesn't have the choices it used to.

8/10 Good

John, Glasgow / Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
The Inter City has good accomodatiuon at a decent price. There is a new chef since the last time I stayed and the menu is much improved. Great value if the location suits you.

10/10 Excellent

Bastian, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business trips
The hotel met my expectations. I enjoyed staying there

10/10 Excellent

Bill, West coast FL.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a safe neighborhood.
The best free breakfast period...no discussion, simply the best. Nice rooms, great shower, good wifi and quiet. Nice neighborhood to walk. Lots of very good restaurants within walking distance. Very nice staff from top to bottom. If you book through Expedia, you get a much better price than booking through the hotel. Not a better place in Montevideo for the price. Just book it, you'll be happy.

10/10 Excellent

Ruth, Anna Maria, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, pleasant hotel in Punta Carretas
We moved to this hotel after one restless night in Ciudad Vieja. What a pleasant change! This is a good choice of location for exploring the city of Montevideo. It is quiet and convenient.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Okay but poor customer service
We stayed for 1 night at InterCity. While the hotel was okay, the customer service at the front desk was nothing but poor. We arrived at 1pm but they did not check us in until 2pm. At check in we were waiting at the front desk for more than 20 minutes before anyone spoke to us and they were very rude. As a hotel its okay for a night but i'm sure there are better hotels in Montevideo.

8/10 Good

Amador, New York, US

Liked: Staff & service, property conditions & facilities
On business in Montevideo
I booked a room at this hotel because it was recommended by a friend of mine. The hotel is well located, The staff is awesome. Breakfast is very good. Only three aspects of this hotel refrain me to give it a very good rating: 1. The room was not clean: carpet was dirty and it seemed that they never clean below the bead. 2. The room was small. 3. The wireless signal was very poor.

10/10 Excellent

Mauricio, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent relationship cost/benefit
It's a new hotel in a very quiet neighborhood. I travel to Montevideo very frequently and tried more than 15 hotels in town. I think this combines a reasonable price with a very good service and comfort. Kind personel, great breakfast, comfy beds, good location (just good), honest rate. I'll stay here again, for sure.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
BUSINESS TRIP
A pleasant stay.Good friendly staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, shopping & quiet local pubs.
Super hotel! Great location not too far from the old city, like new, very clean, excellent helpful staff, great restaurant on site and free nutritious breakfast. Definitely recommend it!

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tyson, Phx

Liked: Staff & service, room comfort
Close to where I needed to be
Not in the best part of town, but never felt unsafe or unclean. Reasonable price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities, wonderful staff but stranded too
This is a great hotel with some excellent positives. There is just one drawback - location. The staff on the front desk are simply wonderful, young, friendly, enthusiastic and always anxious to help. A great asset for any hotel. The rooms are clean and in good shape and the walk-in shower dispensing plentiful hot water from overhead is terrific. I am pleased to add that the breakfast is generous and excellent offering food that even non-South Americans with an aversion to sugar and pastries can enjoy. The internet is not too bad, a bit awkward to keep connected for long periods. The sole significant drawback is the location. The area is safe (I hear) but if you, like me, like to walk around everywhere, well .... the hotel's distance from the supermarket or main shopping streets or the shore with its Rambla that will take you past marinas and beaches is not the problem. They're not that far. The problem is that the sidewalks of urban Montevideo are crumbling, difficult to navigate and worst of all 'festooned' with steaming piles of dog feces everywhere. I understand that the people of the city love their dogs but the sidewalks and parks are where babies are taken in their strollers and young kids run around and play. I have been here in Montevideo for two weeks and in all that time I have witnessed just one person clean up after the mess her dog had left.

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice workers but terrible cleaners.
The food and the reception guys are very good but the cleaning service it's terrible,

8/10 Good

Karla and Victor, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
Our hotel room was a bit small, but everything was clean and very new. The breakfast at the hotel was amazing and everyone was really helpful. We went on our honeymoon and liked it! The area is safe and relatively close to shopping and dining areas.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
We enjoyed this hotel
We spent a week in Montevideo recently and choose this hotel. It was a perfect compliment to a great vacation.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Intercity Premium
At the check in they gave us a smoking room when we booked a non-smoking. They changed us, but the room was smaller than the previous. The sheets were dirty, as if they were the ones that the previous guest used. When we complained they only sent us new ones but we had to make the bed. Although the shower is great.

8/10 Good

Alex, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, well located
It's comfortable, easy to access everywhere, large rooms, excellent breakfast. The parking lot is small and narrow, scary. Leaving the truck on the street resulted me on a broken glass but hotel security was able to alert me just in time to prevent robbery.

8/10 Good

Cora, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable well-situated hotel
Well situated as is not too far from the central bus station if you are travelling. We did walk to the old town, although it was quite a walk. Restaurants nearby, but as with most of South America, they open late. For that reason, we chose to eat one night at the hotel, because we had an early start the next day. That also didn't open until 8, which I thought was unusual for an onsite restaurant. Staff were great, very friendly and helpful. Hotel is a chain, so is a bit bland but very clean and comfortable. You could get a drink in the restaurant, but it would have been nice to have an informal bar area for this sort of hotel. Great for a short stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Hotel in a side road.
Freindly Reception, Restaurant and House Keeping Staff, quiet Hotel situated in a side road between the beach and the centre. The hotel seems quite new - everything is clean and well kept. Extra blanket immediately provided.

8/10 Good

Faz, Kuwait

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Staff are great .. Breakfast avreage .. Location within 10 mins walking of huge mall .. The rooms were standard

10/10 Excellent

Paul, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really well-run, comfortable hotel
Fantastic hotel. Rooms are large, new and very clean. The staff are remarkably helpful, could not do enough for us. The location is good with some really nice restaurants nearby. Only one small gripe - if "Free Wi-Fi" is advertised then it really should work. It was such a slow connection however that it was almost unusable, even for simply checking email.

10/10 Excellent

Karen, South Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
Excellent location in a quiet area not far from the main arteries of Montevideo. There is a mini-mart located behind the hotel, an easy and convenient walk to pick up snacks, drinks or other sundries. Staff was friendly and helpful. Their English was good and communication was not a problem. The breakfast buffet included lots of fruit, bread, cheese, meat and eggs. Coffee, various teas and juice were also available. This hotel is fairly new and very modern.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

muzaffer, Izmir, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muzaffer
everything was excellent. but restaurant prices are alittle high...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort