Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.1 Service & staff
4.7 Room comfort
4.3 Hotel condition
They paid and stayed.
by Stacey from USA
Nice hotel...absolutely NO customer service!Posted Nov 21, 2013
Pros: The pool
Cons: Some customer service!!!
Location: Not too much around it. really need a car or bike. Can walk to beach
The entire time we were there I counted only about 40 total people staying there. With that number of people I thought the service would have been exceptional - quite the opposite! My husband was at the pool and ordered a beer. After waiting for it for 30 minutes he left. My daughter and I wanted to eat lunch by the pool. we were seated at a table and waited 15 minutes for a menu. We were the ONLY ones there. Uruguay uses the US dollar. I bought a Coca Light and paid with a $20. The bartender gave me $4 dollars back. I asked him when the price went from from $5 to &15 for a drink he said, "oh, did you give me a twenty?" When we checked in we were given a "free" drink coupon. My husband tried to use it and he was told that was only good for Champagne so he said great I'll have a glass. He was then told they didn't have any. I asked the manager if they were understaffed and he told me no. He wasn't at all interested in our experience at his hotel!
for Familiesby GF from Brazil
Great hotelPosted Nov 7, 2013
Location: need a car to visit main attractions
The hotel rooms and facilities were very well maintained. Food was great and the hotel staff was always very nice and helpful. We travel with our 10 month old baby and we had a wonderful time in this hotel
for Familiesby annette from Buenos Aires
Great Hotel for family & couples in Punta del EstePosted Jul 12, 2012
Cons: 4 blocks from the beach
Location: nice surroundings in the woods.
Great for children, very friendly, free wifi all around. Great pool, nices surroundings, very well organized activities for children, like laser games in the woods at night, horse back riding at a farm, paintball, and much more.
by Olga from Chicago, IL, USA
Olga, touristPosted Feb 13, 2012
Pros: frendly staff
Cons: no transfers
Location: far from Punta del Este
No transfer from the airoport to Mantra hotel. No transfer from a bus stasion Punta del Este to Mantra hotel. Very boring plese, only 2 restourants with limited menu. I'm not recommend this hotel.
for Couplesby A verified traveler from Sao Paulo, SP - Brazil
Great Hotel with amazing servicePosted Sep 20, 2011
Great hotel with amazing service. I don't have anything to complain but I prefer if the rate all the values on the hotel with Uruguayan Pesos not American Dollars
for Otherby A verified traveler from Sao Paulo, SP - Brazil
Excelent VacationPosted May 6, 2010
Excellent hotel with large rooms, clean and modern. The service is impeccable and the service always very cordial. Helped us rent a car and gave tips on tourist places.
Recommendedby A verified traveler from Mexico City
Good place to stayPosted Dec 24, 2007
Good experience, the hotel is not located in downtown of Punta del Este but it's close to while you can see a different environment