Indoor pool, outdoor pool, pool umbrellas

Reviews of Regency Park Hotel

4 out of 5
Regency Park Hotel
Ruta 8 - Km. 17 - Jacksonville, Montevideo

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 167 reviews" "
Rating 8 - Good. 58 out of 167 reviews" "
Rating 6 - Okay. 15 out of 167 reviews" "
Rating 4 - Poor. 7 out of 167 reviews" "
Rating 2 - Terrible. 3 out of 167 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice out of city property close to the airport. Vast amounts of unrestricted parking. Lovely green grounds, with pond, outdoor pool, and playing areas. Nice enough indoor pool, and gym, sauna although this area was a little tried and could do with improvement. Nice enough breakfast given the price. Food choice in the restaurant very limited but fine for a short stay. Other local options seem to only cater for lunch. Great Price to quality ratio.
Stayed 2 nights in Mar 2024

4/10 Poor

German, Pleasanton

Stayed 4 nights in Jan 2024

8/10 Good

Fernando

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great Inn
The hotel, while out of town, is freeway adjacent and convenient as an overnight stopover. Beautiful, serene grounds and large comfortable rooms. Would stay here agaim
Stayed 1 night in Nov 2023

10/10 Excellent

Diana

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had some difficulty with our flight out of Uruguay and decided to stay an extra night at this hotel. The staff was excellent and extremely helpful. They welcomed our 2 dachshunds and made the remainder of our stay worry free.
Stayed 1 night in Nov 2023

8/10 Good

Michel

Liked: Cleanliness, staff & service
Great for a family with kids even in the winter. The rooms are spacious.
Stayed 6 nights in Jul 2023

6/10 Okay

Alejandro

Liked: Cleanliness, room comfort
Disliked: Staff & service
El lugar es espectacular, pero el servicio es deficiente. Falta personal. No tenían café, pan, platos suficientes a la hora del desayuno, considerando que son unas pocas mesas. Quisimos pedir algo para merendar, pero al ser las 19.10hs, se nos dijo que no podían, porque a partir de las 19hs se manejaba el menú de la cena. Insólito.
Stayed 2 nights in Apr 2023

10/10 Excellent

jill

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful surroundings. Very comfortable bed.
Stayed 1 night in Mar 2023

2/10 Terrible

Heinz

Stayed 2 nights in Mar 2023

10/10 Excellent

Juan

Liked: Staff & service, amenities, property conditions & facilities
The park and surroundings are beautiful.
Stayed 1 night in Feb 2023

6/10 Okay

Isnavi

Stayed 1 night in Jan 2023

10/10 Excellent

Daniel, Berrien Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a nice restaurant and has both an indoor and outdoor pool. Great for a family. They have bikes and kayaks available to use to explore the grounds. Beautiful views and tranquile setting.
Stayed 1 night in Dec 2022

6/10 Okay

Pablo

Traveled with family
Liked: Room comfort
Disliked: Staff & service
Nice hotel, needs to improve the meals
The hotel was very nice. We stayed only for one night. The food was vey bad. I made a special request to send the food to our room and take care with the higiene and COVID because my daughter has ended a treatment and lacks of defenses. They brought our meal without covering the dishes and they where also not wearing masks. Breakfast was also vey bad. By the time we check out we where charged the taxes. As foreigners we don't have to pay them. We were very disappointed with the hotel.
Stayed 1 night in Dec 2021

10/10 Excellent

scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Uruguay
Stayed here for 4 nights great service was here for a wedding. The staff took care of getting my tuxedo pressed and all we could ask far more than accomodating. Will stay here again.
Stayed 2 nights in Dec 2021

10/10 Excellent

Nestor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t be better. From receptionist to restaurant to breakfasts to location!
Stayed 1 night in Dec 2021

6/10 Okay

Ricardo

Traveled with family
Liked: Staff & service
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was completely enclosed and secure. It was located to major roads outside airport. It was convenient to both travel into the city and other cities.
Stayed 1 night in Feb 2020

8/10 Good

Terrsita, Tennessee

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel location was great with nice resort area surroundings. Breakfast was mainly sweets but decent. The room was spacious and bed comfortable but albeit very low to the ground. My only complaint was a foul odor that came out of bathroom plumbing. I asked the reception to do something about it and they apparently tried but it never really went away.
Stayed 3 nights in Jan 2020

8/10 Good

Ariel

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good experience
Great experience. Ideal location for a business trip next to Zona América. Truly confortable, great swimming pool and bar&restaurant. Should improve client service for the bar and restaurant but overall it was great.
Stayed 1 night in Jan 2020

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Home away from home
I’ve stayed a few times here, because it’s a nice place to relax and rest. First night this time was not as pleasing, since they had given me a room on the ground floor, near the elevators and the restaurant, and with an event going on that evening, I wasn’t able to sleep much. But the following morning I told staff at reception and they kindly made the arrangements to move me to the third floor; so I was able to enjoy the rest of my stay. You should try the Blue Thai massage, and then jacuzzi and sauna.
Stayed 3 nights in Nov 2019

8/10 Good

Cesar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zonamerica Visit.. hotel ideal!
Perfect location if conducting business in Zonamerica. There’s a shuttle with stop outside of the hotel that takes you all over Zonamerica very 10 min. Cons: hard to get an Uber from this are due to regulations. So I would recommend to schedule an Uber ahead of time or use the taxi service from the airport to schedule pick-up on time. Overall great hotel at great price point.
Stayed 3 nights in Aug 2019

4/10 Poor

Sassbash, Fort Collins Colorado

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We put our suitcases in our room then left for a few hours. When we came back we had a large trail of BITING ants to our suitcase with ants all over inside. We had a baggie of nuts in the suitcase that the ants had put a ton of holes in. It was awful.
Stayed 2 nights in Jul 2019
Response from Regency Park Hotel + Spa on Jul 31, 2019
Dear Sassbash, Thank you for sharing your experience once again. The Hotel has already addressed this isolated issue immedeiately below, in a previous comment written by Sassy5. As said before, we are deeply sorry for your experience. Needless to mention, corrective action has been initiated. Aside form the above, we do hope your second stay with us was satisfactory. Best regards,

2/10 Terrible

Sassy5

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
ANTS!!! Don’t leave food in your suitcase!! We had a baggie of nuts in our suitcase and when we came back a couple of hours later there were hundreds of BITING ants all over and in our suitcase. Ouch!! They graciously changed our room but I had to take Benadryl for the ant bites/welts.
Stayed 1 night in Jul 2019
Response from Regency Park Hotel + Spa on Jul 23, 2019
Dear Sassy5, Thank you for taking the time to share your experience at Regency Park Hotel + Spa through Expedia. Please, accept our apologies for the inconvenience and rest assured we have already discussed about this issue with the hotel team and are taking steps to ensure that it will not reoccur. Hope you are having a wonderful stay in northern Uruguay. Looking forward to welcoming you all back again in two days’ time. Best regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel bar and restaurant were very intimate. Nice, big fire place with real fire wood.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice area.. surrrounded with green and wildlife
Stayed 1 night in May 2019

10/10 Excellent

b.miranda, aguadilla puerto rico

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location --- away from the busy center and close to the airport - excellent -- the pool was nice but not temp control and the farthest pool section was a bit dirty... also not enough lounge chairs. the room air conditioner was making noise -- possibly required maintenance. a room inspection would be ideal prior to client check-in -- continuous improvement tracking. overall would visit again!
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is very nice and we enjoyed our stay. There could be some improvements.
Stayed 8 nights in Feb 2019

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay and relax. Staff was always ready to help. Good food at the restaurant.
Stayed 5 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great location but disappointed that my reservation was incorrect. it was placed for the wrong days. however my info in my expedia reservation was correct. they were understanding and nice. they accommodated me.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The gym doesn't open until 9, not easy if you are there for business and want to get a quick workout in before heading out.
Stayed 2 nights in Jul 2017

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value
Excellent pool. Restaurant was surprisingly good. Not much going on in evening...restaurants outside hotel closed for supper...business area.

10/10 Excellent

Mimmye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected charm in airport property.
We stayed here in order to be close to the airport for our flight out the next day. It is a property with a lot of charm and very friendly staff. Room, restaurant and lobby were beautiful. My only disappointment was that the restaurant was small with a limited menu. However, the next day I discovered an equally beautiful office complex next door that had a choice of restaurants. Wish we had known that in time for dinner.

6/10 Okay

Verified traveler

Everything was ok We were a lot of friends and family staying after a wedding But all of them paid 115 for the night and i paid 135 with hotels.com My regards Juan

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regency hotel Montevideo
2 lights in room not working, had to ask for towels, sliding door would not lock. Staff were great and breakfast was quite good.

10/10 Excellent

Barbara, Edina, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff
The staff were extremely attentive to my needs. I couldn't get the heat to work, and left a note for the maid. When I returned home, the manager met me at the front door and advised that the heater in the building would be fixed the next day but until that time, left a portable heater in my room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Javier, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Zonamerica
Great business hotel. Excelent service.

10/10 Excellent

A German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel Very tranquil Great Service.

6/10 Okay

Adam

Disliked: Staff & service
Safe location, nice people, kind of clueless.
This place appears to make lots of cash due to their Tax Free warehousing business. Companies can ship to this site tax free. The hotel itself simply muttles along. Montevideo is a dangerous crime ridden place. This hotel offers oasis like safety with good security. The outdoor pool has not been cleaned in a month or two. The indoor pool was nice. The staff bent over backwards which was nice/kind but they were helping with things which should be automated. Towels... Maps....coffee beer.. Ice.. All were a challenge. Our room was not cleaned despite two requests. Breakfast was okay.... Very few choices. The price was low. $95 usd. You MUST have a car. Montevideo is close. Petty crime is normal. Smashed car window to steal luggage is not unusual. Yet the locals are kind and willing to go an extra mile to help. Other hotel choices may be closer but not as safe feeling.... Even though it seems like they have plenty of resources. They need to implement training to maintain their investment and earn client loyalty. As `nice` only goes so far.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

marcelo, Montevideo, Uruguay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not what expeted!
Noisy air conditioning in the room. No shampoo in the bathroom and also no room service after 1045 pm..

10/10 Excellent

Allan, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great travelling hotel
It was next to the airport. The room was perfectly neat. The bed was extremely comfortable. Because of my travel we couldn't use the gym, sauna or any other facilty. The one thing this hotel has is that there isn't anything nearby in a walking distance.

8/10 Good

Homero

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elvis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente tranquilo de espacios abiertos y con excelente atencion
Stayed 2 nights in Nov 2023

8/10 Good

Homero

Business traveler
Liked: Cleanliness, staff & service
The internet is unstable and the speed is low.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Great hotel, clean room. Convenient location if going to a football game at Estadio Campeón del Siglo, and also not far away from the airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien todo incluso el restaurante
Stayed 1 night in Oct 2023

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien!
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo Eduardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Mauricio

Liked: Cleanliness
Buen Hotel, lindo lugar
Stayed 1 night in Sep 2023

10/10 Excellent

AYRTON

Stayed 1 night in Aug 2023