Indoor pool, seasonal outdoor pool, pool umbrellas

Reviews of Sheraton Colonia Golf & Spa Resort

5 out of 5
Sheraton Colonia Golf & Spa Resort
Continuacion Rambla de las Americas s/n, Colonia del Sacramento, Colonia

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 309 reviews" "
Rating 8 - Good. 106 out of 309 reviews" "
Rating 6 - Okay. 30 out of 309 reviews" "
Rating 4 - Poor. 15 out of 309 reviews" "
Rating 2 - Terrible. 8 out of 309 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Wilman

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dissappointing
There are two things that disappointed me about this hotel. First the lack of cleaning and maintenance in general. Dirty windows and loose taps. Second, they told us that we could use the services and then they charged us an extra 20 dollars that they never notified in advance. I wouldn't go back.
Stayed 1 night in Sep 2023

4/10 Poor

Keilly

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing. They have really old tvs but front desk confirmed they do nothing. So you can’t relax in the room or connect your phone to them. The blow dryers don’t work. The tub is very old and looks rusty yellow. The robes need softener urgently. The staff hung up on me twice on random situations I had with the room. I wasn’t even arguing about them. Just very poor experience for a Sheraton. Expected something better kept together.
Stayed 1 night in Mar 2023

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing relaxing time. The rooms were big and cosy, everything you will need. The things to do around the resort were fantastic options galore that you don't need to leave.
Stayed 2 nights in Jan 2023

10/10 Excellent

Jack

Stayed 1 night in Jul 2022

10/10 Excellent

Cristen

Stayed 1 night in May 2022

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel, with very nice facilities and the staff very kind.
Stayed 2 nights in May 2022

10/10 Excellent

valeria

incredible service
was very nice , Isabel from the front desk was super kind and made our stay great
Stayed 2 nights in Apr 2022

2/10 Terrible

Santiago

Stayed 1 night in Feb 2022

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2021

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para parejas
Muy buena localización y el hotel excelente
Stayed 2 nights in Oct 2020

10/10 Excellent

TROY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice stay. Great hotel and a great city.
Stayed 2 nights in Mar 2020

6/10 Okay

Robert, Stuart,FL

Traveled with family
Disliked: Amenities, property conditions & facilities
Property is a little dated. Almost all of their bicycles were poorly maintained.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Feb 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
I was expecting more from the hotel being a Sheraton hotel. Also the bed quality Was not good. Room also a bit worn out.
Stayed 1 night in Jan 2020
Response from Isabel. Guest service agent on Jan 13, 2020
Thank you for taking time to share your opinion, providing the highest level of hospitality is our number one priority. We have shared your feedback with the appropiate hotel team.

10/10 Excellent

M, PR

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities, breakfast and dinner. Staff in restaurant not so friendly and very slow service.
Stayed 2 nights in Jan 2020

8/10 Good

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still good
It’s a very nice hotel and the service is great but it is getting old and is In need of an urgent revamp.
Stayed 1 night in Dec 2019

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dry comfy and relaxing.
Stayed 1 night in Jan 2019
Response from Cgarcia on Jan 11, 2019
Thanks for sharing with us your experience and hope see you soon!

10/10 Excellent

Deirdre

Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful - needs updating on decor and furniture
The hotel is very nice, however it is worn out and needs refurbishing for soft goods. The beds are amazing! The lobby and spa areas were really nice. The decor in the room is non existent, the carpet was really really dirty as was the chair. The service was excellent and very friendly. The grounds were really nice including the pool area.
Response from cgar on Apr 18, 2018
Thanks for staying with us. We appreciate your feedback

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

4/10 Poor

Peter

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Disappointing stay at Sheraton.
Disappointing overall. This is a hotel we have stayed at many times ten years ago when we lived in Buenos Aires. The hotel was quite avant- garde in those days. It was new and had few rivals. We were amazed to see there has been no up-dating during this ten years. The hotel is mainly coach load orientated. Everything is an extra these days except one small bottle of water in the room which is 'gratis'. Frustratingly, the internet is an extra which is ridiculous these days. The use of the indoor pool and spa is an extra and it was too cold to use the outdoor pool. The food was not good. They used to have some smoked salmon in the average buffet breakfast but even that has now gone! The bar food is limited, poor and expensive. The hotel has a feeling of general decay and lack of investment. I have a feeling we shall not be going back anytime soon!

8/10 Good

carlos, uruguya

Liked: Cleanliness, staff & service, room comfort
nice hotel. good pools
very good experience !! we detected only one problem, the pool bar. bad service. terrible !!!

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a great location close to Colonia
This is a lovely hotel with excellent common areas and beautiful scenery! The rooms are large but have a smallish double bed and are slightly old fashioned. Breakfast is average. Staff are extremely helpful and pleasant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for kids too
This was not the first time I have been there, actually I have gone there many times. One of the great things about this hotel is that is also a great hotel for kids. Besides the outdoors installations, the hotel has a Kids club where they can play and do all kind of things, always supervised by professionals, They also organize activities outdoors for the kids, which leaves grown ups times to enjoy themlseves.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
The hotel is very nice, good location, friendly staff. Awesome breakfast. Quite expensive, but over all it was very good.

10/10 Excellent

omar, MVD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury near Colonia
We were visitong the area on a long weekend, my wife and son. No places available, except this great hotel. Not cheap, but excellent. Excellent food, pools, landscape, spa

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel to enjoy family vacations
Sheraton Colonia is a very good place to enjoy vacations with your family. The Sheratoon kids club is an excellent choice for your childrens from 4 to 12 years old, the staff of the Kid club are very professional and great with the kids, giving them all different activities during the day, including the lunch and dinner is available for the kids on the kid club. The pool facilities are great, an excellent place very well located and much activity. The rooms are comfortable spacious but the beds are not same size as other hotel from the same chain. The gym is very good, with excellent and new machines. The golf court is magnifique. The gastronomy choice is the weaker point of the hotel, the options are not so much, the prices are a bit expensive and the size of the portions are small. A couple of tennis court will be ideal and they are missing.

8/10 Good

Jesse, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice service oriented staff
Hotel staff ready to attend to all your needs with a genuine smile. If you stay over the weekend, there will be a lot of families with children running around the halls disregarding the "quiet pls" sign you place outside your door. It would be nice if they had coffee and or tea in the rooms. There isn't anything close by at a walking distance. To go to the Colonial town, your have to drive or take a $10 taxi. They do rent bikes at the resort @ $4 an hour.

8/10 Good

Maria, USA/Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in beautiful setting!
the hotel is beautiful and the views of the golf course and the gardens over the river are great. Staff is friendly and breakfast is perfect. I didn't like to pay for the Wi-Fi connection! it's an expensive hotel and it should be a service provided to the guests!

8/10 Good

Alberto Daniel, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation near de Old Town, and quiet and very clean

8/10 Good

Fernando, Montevideo

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, needs more maintainance
The hotel is very nice, great pool areas, very nice for playing golf, near the beach. We had a bad experience ar checkin because the hotel assigned an special accesibility room and we asked for a king size. The accesibility room is prepared for wheel chair use, like special bathroom without bathtub. We must go to the lobby to ask for the manager and later after some minutes they assigned a standard king size bed room as we booked.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel close to the beach and the harbor
Clean, little expensive, recommended for golfers and crossing to Buenos Aires

10/10 Excellent

HESMASPORTS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

evzg, Texas

Liked: Cleanliness, staff & service, room comfort
Nice outdoor facilities.
We only stayed one night but if I had to go again I would not stay there as it is not the closest hotel to the old downtown, you pretty much have to rent a car or take cabs.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sheraton Colonia on Aug 16, 2014
Dear Guest, Thank you for taking the time to evaluate our hotel. We look forward to your next visit. Regards, Sheraton Colonia Golf & Spa Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and views.
Wonderful hotel. Beautiful views of the River Plate. The staff was very helpful. I ended up having to deal with some work while there and the staff graciously scanned and emailed papers for me since all I brought on my vacation was an iPad. I would stay again without hesitation. Very enjoyable.
Response from Sheraton Colonia on Jan 3, 2015
Dear Guest, We appreciate your comments regarding your stay with us. We are glad to know you enjoyed your stay, our service and Colonia. We look forward to your next visit. Regards, Sheraton Colonia Golf & Spa Resort

4/10 Poor

Matt L., Canada

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Colonia, Uruguay....Where?
My wife and I booked for 2 nights there. Food is okay, staff is friendly and hotel is decent. But $500USD a night if you add your meals...in Colonia! So if you have money to waste, give it to charity, you'll feel better.
Response from Sheraton Colonia on Nov 8, 2014
Dear Matt L. First of all, we want to thank you for taking the time to write these lines about your experience at our hotel. We regret that our service did not meet your expectations and wanted to ask you to send us a telephone number where we can contact you with the aim you can tell us more about the problems that occurred during stay. Again we apologize for not having provided the expected service. Regards, Sheraton Colonia Golf & Spa Resort

10/10 Excellent

sara, from Uruguay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning!!!
I spent three days at the Sheraton Golf in the city of Colonia The hotel is amazing, the staff is very helpful and kind The Resto at night is a perfect option if you are tired and prefer stay al the Sheraton The food is excellent and prices are ok About the outdoor activities this Sheraton is surrounded by a golf campus and that create an amazing landscape The pool is perfect and you can have a drink in the pool bar At last but not least everything in the room is perfect and comfy
The entrance
Golf park
The pool
Response from Sheraton Colonia on Nov 1, 2014
Dear Sara, First of all, we would like to thank you for taking the time to share your experience at our hotel. We are pleased to know you enjoyed your stay at our hotel and look forward to your next visit. Kind regards, Sheraton Colonia Golf & Spa Resort

10/10 Excellent

ariascose, Barranquilla, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT. TOTALLY RECOMMENDED.
Great hotel installations, great service, nice massage. A really great place to go. I would recommend going for more than a day.

8/10 Good

Julie O.

Liked: Cleanliness, room comfort
Great during the day. Lacks dining alternatives in the evening
The location is very peaceful and quiet, excellent to relax. Since there are no restaurants within walking distance, the hotel should offer more dining alternatives for the evening. There is one restaurant which is extremely expensive (food is good but not as to justify those prices) The alternative is a bar offering only hamburgers, pizza and snacks. They should have something in between (brasserie, bistrot) at more reasonable prices. Of course, the restaurant will then probably be empty.

10/10 Excellent

Caro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sheraton Colonia on Jul 12, 2014
Dear Guest, Thank your for taking the time to evaluate our hotel. We look forward to your next visit. Kind regards, Sheraton Colonia Golf & Spa Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Great hotel. They have a huge room dedicated to kids (videos, tv, wii, computers, piong pong, chairs and tables, etc). ery good service and food.
Response from Sheraton Colonia on May 17, 2014
Dear Guest, Thank you for sharing your experience with us. We look forward to your next visit. Regards, Sheraton Colonia Golf & Spa Resort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sheraton Colonia on Jul 12, 2014
Dear Guest, Thank your for taking the time to evaluate our hotel. We look forward to your next visit. Kind regards, Sheraton Colonia Golf & Spa Resort

4/10 Poor

Linda, KY

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Bad service, inconvenient location in Colonia
Very bad experience at Sheraton hotel in Colonia. The hotel has nice grounds near the river, an inconvenient taxi ride from the city. Dinner at the hotel bar featured greasy enpanadas, a dirty glass and indifferent service. The room was large however the shower was broken and despite a call to the front desk we could not get the air conditioning below 23 C.
Response from Sheraton Colonia on Jul 12, 2014
Dear Linda, First of all, we want to thank you for taking the time to write these lines about your experience at our hotel. We regret that our service did not meet your expectations and wanted to ask you to send us a telephone number where we can contact you with the aim you can tell us more about the problems that occurred during stay. Again we apologize for not having provided the expected service. Regards, Sheraton Colonia Golf & Spa Resort

8/10 Good

Alejandro, Miami

Liked: Cleanliness, property conditions & facilities, room comfort
Sheraton Colonia
Very nice hotel, warm architectural style. Great kids club service. Very bad restaurant and room service. The food is good, but the waiters are not properly trained.

4/10 Poor

Francisco, Colonia del sacramento

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Winnter week
The hoteles is beatufull but, Food and Bebberage are realy Horrible. One day i'm wait 20' minutes to order an then 2 houers until see food. For kids is exccelent!

6/10 Okay

Marcelo, Uruguay (South America)

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not impressed
It was our second time in Sheraton Colonia. It's the best hotel in Colonia. The indoor pool is great and you have a lot of activities in summer. The wrong thing is the bad location, so far of the historic centre of Colonia, and the food, that is expensive in the hotel. But we can recommend this hotel to other tourist.
Response from Sheraton Colonia on Apr 25, 2015
Dear Marcelo, First of all, we would like to thank you for taking the time to share your experience at our hotel. We are glad to know you enjoyed your stay with us. We look forward to your next visit. Kind regards, Sheraton Colonia Golf & Spa Resort