Meeting facility

Reviews of Sofitel Montevideo Casino Carrasco and Spa

5 out of 5
Sofitel Montevideo Casino Carrasco and Spa
Rambla Republica de Mexico sn, Montevideo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 296 out of 437 reviews" "
Rating 8 - Good. 85 out of 437 reviews" "
Rating 6 - Okay. 34 out of 437 reviews" "
Rating 4 - Poor. 11 out of 437 reviews" "
Rating 2 - Terrible. 11 out of 437 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in front of the beach. The staff are amazing. The room we got had a view of the beach and was big with bathroom separate from the shower. We dined at their restaurant for dinner where every recommendation for appetizers, entree and dessert was better than the next. I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Maria del Mar Cainzos on Mar 21, 2024
BonjourThank you for your positive feedback.We really appreciate.Best regards

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location in safe walkable neighborhood. Well appointed room, excellent restaurants, casino and spa. I will return.
Stayed 2 nights in Mar 2024
Response from Maria del Mar Cainzos on Mar 13, 2024
Bonjour!Thank you so much for taking the time to share your experience with us. It will be a pleasure to welcome you again.Best regards

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restoration of a very classic hotel!!
Stayed 1 night in Feb 2024
Response from Maria del Mar Cainzos on Mar 13, 2024
Bonjour!It's a pleasure to hear that you've had a true Sofitel experience. Thank you very much for your feedback.Best regards

10/10 Excellent

Brent, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel was terrific. Recommend staying here. Classic traditional hotel with great service. It's located in a beautiful neighborhood at one end of montevideo. Restaurants and shopping just behind the hotel.
Stayed 2 nights in Feb 2024
Response from Maria del Mar Cainzos on Mar 13, 2024
Bonjour!It's so good to hear you had a Magnifique stay! Thank you for choosing us.Best regards,

10/10 Excellent

Luis

Stayed 2 nights in Feb 2024
Response from Maria del Mar Cainzos on Mar 21, 2024
Bonjour!Que bueno saber que ha tenido una estadía Magnfique!Gracias por su puntuación.Saludos

8/10 Good

Laurence

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was comfortable. good beds.
Stayed 1 night in Jan 2024
Response from Maria del Mar Cainzos on Mar 13, 2024
Bonjour!We appreciate you choosing us and the score you have given us.

8/10 Good

Antonio, vancouver

Staff
Stayed 3 nights in Feb 2024
Response from Maria del Mar Cainzos on Feb 29, 2024
Bonjour!Muchas gracias por su puntuación y por destacar a nuestro equipo.Le enviamos un afectuoso saludo

2/10 Terrible

Calvin, porter ranch

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I booked a room at the Sofitel with one Queen size bed to enjoy during the day and let the children sleep at night for a few hours while my wife and I spent time at the hotel’s casino until our 3am departure time to catch our flight to the US. Our goal was to not sleep at night in Montevideo and sleep instead during our entire 13 hour flight combo to Los Angeles, CA to avoid jetlag. Upon our arrival, the hotel management insisted that we purchase a second room because per their policy, two adults and two children could not stay in one room no matter the circumstances. It should not be up to hotel management to decide how I want to spend the night with my family. I have never experienced such strictness and rude attitude anywhere I have travelled. Even though I am fluent in Spanish, it is not my primary language. I still did my best to explain the reason why I chose to book one room instead of two, to no avail. We were given a separate room, not connected to ours, for our two daughters. My daughters' room had a connecting room not belonging to us, and even though I asked for that door to be locked, it didn't happen. We had to place our luggage in front of the door to avoid an unwanted intrusion. We arrived at the hotel around 11am. There was not a single restaurant that offered any kind of food at that time of day. Our only available option was to order food to our room. Overall, a horrible experience that shattered my opinion on the Sofitel brand.

10/10 Excellent

Adam

Response from Maria del Mar Cainzos on Mar 5, 2024
Bonjour!Muchas gracias por otorgarnos una puntuación de excelencia:Le enviamos un cordial saludo

10/10 Excellent

Julio

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Catherine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Montevideo
Loved the hotel and staff Martin, Frederico and Camilla. Very friendly and helpful and spoke English very well. Absolutely loved the bedding.
Stayed 1 night in Dec 2023

10/10 Excellent

jim

Traveled with partner
Liked: Amenities
Beautiful and graceful hotel. A national landmark. We were upgraded to a suite. The lobby was restored to its original condition with skylights and crown molding. The hotel is in Carrasco which is the best neighborhood in Montevideo. You can walk out the door and be on the Rambla or turn up the street for restaurants and shopping. The hotel has a spa, workout room, small indoor/outdoor pools, and a dry sauna. There is a lounge and restaurant. Our room was a corner suite with views of the water. It was large and very comfortable. We got a good deal with Expedia, about $70 less than the Accor rate. Staff were friendly and spoke good English.
Stayed 1 night in Dec 2023

10/10 Excellent

Arthur

Stayed 1 night in Nov 2023

10/10 Excellent

Michael, Lichfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sofitel is a classy beautifully renovated top hotel. It is located away from the city in the lovely Carrasco neighbourhood. It boasts a first class restaurant worthy of its setting.

10/10 Excellent

Manuel, glendale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in Montevideo
Stayed 2 nights in Oct 2023

4/10 Poor

Guillermo

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The glass of the balcony window was all cracked and ready to break. Really a shame. How could Expedia recommend this kind of Hotel.
Stayed 4 nights in Oct 2023

10/10 Excellent

Hernan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicce hotel with extremely polite and professional staff.
Stayed 3 nights in Aug 2023
Response from Maria del Mar Cainzos on Aug 10, 2023
Bonjour!Thank you so much for choose Sofitel.We are very happy to know that you had a Magnifique experience.Best regards

10/10 Excellent

RUBEN, Chevy Chase

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a great gem facing the River Plate! don't miss it, great location near the airport, safe area, great service, super breakfast. Many thanks to Ms. Maria del Mar, Manager, for all attentions during our visit.
Stayed 4 nights in Jul 2023
Response from Maria del Mar Cainzos on Aug 10, 2023
Bonjour Thank you for choose our Hotel once again to stay in Montevideo.We are very happy to know that you had a Magnifique Stay.It was a pleasure for me to assist you during your stay. Best regards

10/10 Excellent

CAMPO, CORAL GABLES

Stayed 1 night in Jul 2023
Response from Maria del Mar Cainzos on Aug 23, 2023
BonjourAgradecemos mucho que nos haya elegido y la puntuación que nos ha otorgado.Nos alegra saber que tuvo una excelente estadía.Saludos cordiales

10/10 Excellent

Francisco, Kennesaw

Stayed 1 night in Jun 2023
Response from Maria del Mar Cainzos on Jun 26, 2023
BonjourAgradecemos la puntuación de excelencia que nos ha otorgado.Es muy grato saber que tuvo una verdadera experiencia Sofitel.Saludos cordiales

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Maria del Mar Cainzos on Jun 19, 2023
BonjourEstamos muy agradecidos por habernos elegido y por la puntuación de excelencia que nos ha otorgado.Le enviamos un cordial saludo

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property
This is a truly beautiful property in a hip and trendy area with lots of services, food, shopping, and a great tennis club within walking distance. The staff are friendly, very responsive, did not look annoyed when I used my terrible Spanish, and the service was top notch. Nice gym with a wide variety of spa services. Did not use onsite dining but the menu looked very good. It's 15-20 minute Uber from downtown Montevideo.
Stayed 1 night in Nov 2022
Response from Maria del Mar Cainzos on May 16, 2023
BonjourThank you so much for your comments, we really appreciate.We are happy to know that you had a magnifique experience with us.Best regards

10/10 Excellent

patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place in a lovely, walkable part of Montevideo. Definitely a special hotel, with a terrific restaurant (1921).
Stayed 2 nights in Apr 2023
Response from Gimena on Apr 26, 2023
Bonjour Patricia.Thanks! We really appreciate your comments! Best regards

8/10 Good

Joao

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
For two consecutive days my room was not cleaned after 4 PM. After complaining the room was cleaned in a hurry and the final result was not good.
Stayed 3 nights in Apr 2023
Response from Gimena on Apr 26, 2023
Bonjour Joao.We regret that we did not meet your expectations. Thanks for your comments we will take them into consideration. Best regards.

4/10 Poor

Rodolfo

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Carla Paola

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Best hotel
Stayed 2 nights in Mar 2023
Response from Maria del Mar Cainzos on Mar 28, 2023
BonjourThank you for your words, we really appreciate.

10/10 Excellent

DANE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Casino atm ate my credit card
Stayed 1 night in Feb 2023
Response from Maria del Mar Cainzos on Feb 15, 2023
BonjourThank you for choose Sofitel Montevideo for your stay in the city.Best regards

8/10 Good

dennis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful. Room layout is strange with toilets in the hall and sinks in the bathroom None of the staff ever opened the doors which seemed weird even when coming back with our hands obviously full
Stayed 3 nights in Nov 2022
Response from Maria del Mar Cainzos on Nov 30, 2022
BonjourThank you so much for choose for your stay.Is so nice to know that you had a grear stay.Best regards

2/10 Terrible

Michel

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor confort, not well clean. Not air fresh in the room, the windows cannot open well. They gave us a suite that was already occuped. Terrible small and cleanless pool inside and outside.
Stayed 1 night in Nov 2022
Response from Maria del Mar Cainzos on Nov 30, 2022
BonjourWe really sorry Mr. Michael.We will work to improve our service.Best regards

6/10 Okay

Nicolas

Stayed 1 night in Nov 2022

10/10 Excellent

Cecilia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Ok.small room. Weird set up
Stayed 1 night in Oct 2022
Response from Maria del Mar Cainzos on Oct 17, 2022
BonjourGreetings from Sofitel Montevideo Casino Carrasco & Spa.We really appreciate your score.Have a nice day!!

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Leonel

Stayed 1 night in Sep 2022
Response from Maria del Mar Cainzos on Sep 23, 2022
Bonjour!Agradecemos su puntuación Saludos cordiales

2/10 Terrible

Martin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service. Abandoned hotel
The room was with many lights broken. No hands towels. The shower didnt work well. Finally, we need to leave at 7:30 and when we went to take the breakfast, no coffe or any hot drink were available. We left without take the breakfast!
Stayed 1 night in Aug 2022
Response from Maria del Mar Cainzos on Sep 1, 2022
BonjourEstimado Sr. lamentamos que no se haya sentido a gusto.Saludos cordiales

8/10 Good

edegar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a gorgeous neoclassic building, very beautiful decor. Staff was very helpful. Only negative thing was I felt the heat was too high, eventually it was a manner of turning it off. Also, it was hard to find the light switches (especially in the bathroom. The shower was great! Probably I would stay here again
Stayed 1 night in Jul 2022

10/10 Excellent

Carlos

Stayed 1 night in Jul 2022
Response from Maria del Mar Cainzos on Jul 27, 2022
Bonjour Agradecemos mucho su puntuación! Lo esperamos en futuras oportunidades. Saludos

8/10 Good

Luzia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Maria del Mar Cainzos on Jul 19, 2022
Bonjour Muchas gracias por su puntuación, la esperamos en futuras ocasiones. Saludos

10/10 Excellent

Hans

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Winston, Sunny Isles

Traveled with partner
I expected more from Sofitel. The room service is very poor and very slow delivery. The Consierge made restaurant reservations I requested but never contacted me to confirm. I basically had to be on top and call many times to get jobs done. Stressing, not relaxing at all…
Stayed 4 nights in Apr 2022

8/10 Good

Waldemir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Maria

Stayed 1 night in Jan 2022

10/10 Excellent

Mark, Vista

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Jan 2022

10/10 Excellent

LARISSA A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, luxurious hotel. Staff is so friendly and kind, and the view is incredible.
Stayed 1 night in Dec 2021

10/10 Excellent

WeSt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the casino, the restaurant, the room, the historic building, the desing in general. Unluckily, we couldn´t visit the pool because it opens from Wednesdays. The hotel is far away from the down town.
Stayed 1 night in Dec 2021

10/10 Excellent

Emerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great and very comfortable
Stayed 1 night in Nov 2021

10/10 Excellent

Keila

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely done and staff was excited to help us as it opened for the first time in 18 months after Uruguay re-opened
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveler

Stayed 2 nights in Mar 2020
Response from Maria José Rivero Assistant General Manager, Guest on Mar 28, 2020
Estimado huésped, bonjour! En nombre de Sofitel Montevideo, quiero agradecerle por habernos enviado su calificación. Lamentamos que la experiencia no haya sido la esperada. Nos gustaría conocer más acerca de su experiencia. Quedo a su disposición. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020
Response from Maria José Rivero Assistant General Manager, Guest on Mar 28, 2020
Estimado huésped, bonjour! Le agradecemos que haya compartido su feedback a través del portal de Expedia. Nos alegra haber alcanzado sus expectativas. Su satisfacción es nuestra mayor recompensa. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Maria José Rivero Assistant General Manager, Guest on Mar 28, 2020
Estimados huésped, bonjour! Muchas gracias por haber compartido su feedback con nosotros. Lamentamos que la experiencia no haya colmado sus expectativas. Nos gustaría conocer más acerca de su experiencia. Quedamos a su disposición. Cordialmente, Maria José Rivero Assistant General Manager, Guest Experience & Training Coordinator