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Reviews of Fairfield Inn & Suites by Marriott Verona

2.5 out of 5
Fairfield Inn & Suites by Marriott Verona
5280 Willow Place, Verona, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 519 out of 807 reviews" "
Rating 8 - Good. 201 out of 807 reviews" "
Rating 6 - Okay. 48 out of 807 reviews" "
Rating 4 - Poor. 18 out of 807 reviews" "
Rating 2 - Terrible. 21 out of 807 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

Bartlomiej

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no hot water on the morning of 3/28. Breakfast provided is very disappointing, many guests rather pay at dunkin than eat free at hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Jeffery

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy/quick. Staf have all been nice. Room was clean, air conditioner was quiet/big for me! Shower could use an update. Breakfast was very nice and Michelle was always making sure there was items were refilled quickly. She is a big !
Stayed 1 night in Mar 2024

10/10 Excellent

Jack

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from trish on Mar 28, 2024
thank you

10/10 Excellent

L

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean room with microwave and complimentary breakfast. Interconnecting rooms available. Good choice for family road trip with small kids. Rooms on the side closer to the road are a bit noisy in the morning but tolerable.
Stayed 1 night in Mar 2024
Response from trish on Mar 28, 2024
thank you

6/10 Okay

Gary

Traveled with partner
Liked: Staff & service
Room was very small.
Stayed 2 nights in Mar 2024
Response from trish on Mar 19, 2024
thank you

10/10 Excellent

Marissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Shuttle to and from casino was very convenient. Clean room and nice breakfast
Stayed 1 night in Dec 2023
Response from trish on Feb 23, 2024
thank you for your comments

10/10 Excellent

Douglas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. Room was clean and the staff were awesome and friendly. Nice easy breakfast ready at 6 am which was a super bonus. Also Recovery Sports Bar & Grill is right next door for dining if you dont want to travel away from hotel.
Stayed 1 night in Feb 2024
Response from trish on Feb 23, 2024
thank you for your comments

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service to the casino is so convenient. The pool is well maintained. The breakfast is very adequate,
Stayed 2 nights in Feb 2024
Response from trish on Feb 23, 2024
thank you for your comments

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sales Director on Jan 23, 2024
Thank you for staying with us!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from trish on Jan 19, 2024
thank you

2/10 Terrible

Monica

Stayed 3 nights in Dec 2023
Response from Sales Director on Jan 23, 2024
We are sorry we did not meet your expectations. We continually strive to do better. Any additional comments are welcome. Thank you for staying with us.

10/10 Excellent

Michele

Stayed 1 night in Dec 2023
Response from trish on Jan 19, 2024
thank you

10/10 Excellent

MARIE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A-1 all the way
We chose to stay here rather than the casino to go to a show. A little hard to find the street to get to the hotel and there was no sign by their driveway on that street. Rooms, personnel and free breakfast were all great. I would definitely recommend this hotel!!!!
Stayed 1 night in Dec 2023
Response from trish on Dec 11, 2023
thank you for your comments

8/10 Good

Glenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from trish on Dec 11, 2023
thank you

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and attentive to my needs. Nice and quiet.
Stayed 2 nights in Nov 2023
Response from trish on Dec 11, 2023
thank you

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, pleasant, atmosphere.
Stayed 1 night in Nov 2023
Response from trish on Nov 28, 2023
thank you for your comments

8/10 Good

Vincent

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Great staff! Our room was facing the highway and apparently that is not where you want to be. You can hear every car or motorcycle driving alll night long and if you are a light sleeper will keep you up all night. The staff switched us out to a room facing the parking lot which was way nicer and quieter. Good job! The pool was closed out whole 5 night stay which was disappointing for our small child that was looking forward to swimming.
Stayed 5 nights in Nov 2023
Response from trish on Nov 28, 2023
thank you for your comments

4/10 Poor

David

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
False advertising
We chose the hotel because it has a pool but the pool was closed for maintenance. There was Thruway noise and train whistles all night. We won't be back.
Stayed 1 night in Nov 2023
Response from trish on Nov 28, 2023
we are sorry you did not enjoy your stay

8/10 Good

Kathy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from trish on Nov 28, 2023
thank you for your comments

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from trish on Nov 8, 2023
thank you

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from trish on Nov 8, 2023
thank you

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
The lady at the front desk that checked me in was so sweet. She saw I was a young female traveling alone and worked to get me a room on a higher level so I would feel safer. Everyone was absolutely wonderful and kind during my stay. The rooms are a bit small and outdated but they are clean and have everything you need. The free shuttle to the Casino is also a perk!
Stayed 6 nights in Oct 2023
Response from Mgmt on Oct 30, 2023
Thank you for staying with us and offering your kind words!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot near the highway.
Stayed 1 night in Sep 2023
Response from trish on Oct 24, 2023
thank you for your feedback

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from trish on Oct 24, 2023
thank you for your comments

10/10 Excellent

Danyelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from trish on Nov 8, 2023
thank you

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023
Response from trish on Oct 24, 2023
thank you for your comments

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from trish on Oct 24, 2023
thank you for your comments

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from trish on Oct 24, 2023
thank you

10/10 Excellent

Margaret

Stayed 2 nights in Sep 2023
Response from trish on Oct 24, 2023
thank you

4/10 Poor

Alex

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from trish on Oct 24, 2023
thank you for your feedback

8/10 Good

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly and helpful
Stayed 1 night in Sep 2023
Response from trish on Sep 5, 2023
thank you

8/10 Good

Patricia

Liked: Cleanliness, property conditions & facilities
Housekeeping need to be better. Stayed 2 nights.
Stayed 2 nights in Aug 2023
Response from trish on Aug 29, 2023
thank you for your feedback

10/10 Excellent

Deb

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and very friendly associates.
Stayed 1 night in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments

10/10 Excellent

Pat

Liked: Staff & service, property conditions & facilities
Easy location
Stayed 1 night in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments.

10/10 Excellent

Mireille

Stayed 1 night in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from trish on Aug 14, 2023
thank you

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location
Stayed 1 night in Aug 2023
Response from trish on Aug 14, 2023
thank you

10/10 Excellent

Charles

Stayed 1 night in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments

8/10 Good

DR. LOUIS AND ANITA

Stayed 1 night in Aug 2023
Response from trish on Aug 29, 2023
thank you for your comments

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from trish on Aug 14, 2023
thank you

10/10 Excellent

Brett, Kingston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk man was extremely nice
Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you for your comments

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you

10/10 Excellent

Martin

Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you

6/10 Okay

Melissa

Traveled with partner, Traveled with family
Liked: Staff & service, property conditions & facilities
Staff was very helpful with straightening out a reservation issue
Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Clean, comfortable hotel, good breakfast. When we checked in, a sign said the pool was closed, but after checking, they told us it was good and we could use the pool. We also took advantage of the complimentary shuttle to the casino. Great overnight stay. Would stay here again.
Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you for your comments

4/10 Poor

carlo

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointing
Stayed 1 night in Jul 2023
Response from trish on Aug 1, 2023
thank you for your feedback.