Ratings based on 524 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
98% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Standard hotel

Posted Jul 27, 2015
There was no pool which was a downfall. The bed wasn't very comfortable. Room was on the smaller side, but served it's purpose. Overall the hotel was clean and had a modern look. For the price, I would've liked a more comfortable bed and a pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful stay.

Posted Jul 26, 2015
Pros: We had quick and easy access to our room.
Cons: The shower fan was not removing the moisture quick enough to use the mirror once out of the shower. We thought the coffee was weak and prefer warm e
Location: We attended a wedding at Celebrations Banquet Hall in Utica, Waterville NY.
We enjoyed the spacious room and the continental breakfast.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room extremely small

Posted Jul 19, 2015
Pros: Proximity to turning stone
Cons: Lamps instead of spotlights
Location: Casino. Campgroung
Okay Reasonably priced, very clean, room was very small. Glad I didn't have to spend a lot of time on the room. More towels would have been useful
2 out of 5
by A verified traveler

Get some good help!!!!

Posted Jul 13, 2015
Pros: Maid service, location
Cons: Customer service, lighting in rooms, more selection at breakfast. A front desk that cares.
Called the day prior to inquire and make sure all was well with my Expedia reservation, NR. Told I would have a handicap room, well okay. Asked about a late checkout, (Sunday) told absolutely not, not on weekends. Lighting in bathroom was terrible had to take the cover off the lite. Cheap minimal toiletries, off white bed linens. And the coffee makers in room were cheap and the coffee worse. Breakfast was muffins, cereal or canned fruit. Very friendly maid in hallway as we left, they should make her the manager, she was nice and wanted to know what room we were leaving so she could clean it. Truly felt they did not care about my business and showed little attention as I walked by the front desk up to 15 times upon arrival and departure. Get some decent help, maybe someone over the age of 18.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Bay, FL

Visiting family.

Posted Jul 6, 2015
Pros: Accessability.
Cons: None
Location: Near to the Turning Stone Casino and places of interest
We stayed two nights and were pleased about the experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Amherst, NY

Nice hotel close to casino

Posted Jun 16, 2015
Pros: Location and price
Cons: Room could use a new sleep sofa- was a tad shabby. Also, a few table lamps would be a nice addition instead of just the overhead bright lighting.
Location: Stone's throw away from the casino
Stayed just for one night on business trip. Decent place, no frills, just essentials. Staff is friendly and accommodating. Since hotel is just down the main drag from the casino it is a nice bargain (more cash to gamble away!)
4 out of 5
Recommended
for Everyone
by A verified traveler from Kingston, NY

Nice hotel close to Turning Stone Casino

Posted May 31, 2015
Location: Turning Stone Casino
We had a very nice stay the hotel location was excellent for enjoying the Casino and the hotel was very clean.
3 out of 5
Recommended
for Everyone
by A verified traveler from NYC

graduation day!!!

Posted May 29, 2015
Pros: cleaness
Cons: a bottle of water would be nice
Location: hamilton college
great hotel clean and nice staff, near to Hamilton College.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

conveniently located near the Turning Stone casino

Posted May 27, 2015
Pros: location and cleanliness
Cons: the continental breakfast
Location: Turning Stone casino and the Utica/Rome raceway are near by
We've stayed at this Microtel several times. We appreciate the cleanliness and the BEST , most COMFORTABLE beds. However, this visit we were surprised and disappointed in the continental breakfast. Unlike previously, it was not up to par. The food was limited - no yogurts, no danish, an almost empty fruit salad bowl, only one egg and we had to ask for the orange juice dispenser to be refilled. The only staff member could not honor our requests - when we were asked about our satisfaction and mentioned the poor breakfast experience, she replied that it was a continental breakfast / as if we should not have expected.more. We plan to stay there again and hope this situation will be rectified.
4 out of 5
Recommended
for Couples
by A verified traveler from Pa.

Trip to Turning Stone Ny

Posted May 19, 2015
Pros: the price was great and the location was close to the casino's where were going,
Cons: really can't think of a thing
Location: very close to turning stone casino's, not sure what else was in the area
Hotel was very comfortable and the room were very clean with plenty of room, overall very pleased