Indoor pool

Reviews of Hotel Mitland

4 out of 5
Hotel Mitland
Arienslaan 1, Utrecht

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 1002 reviews" "
Rating 8 - Good. 408 out of 1002 reviews" "
Rating 6 - Okay. 81 out of 1002 reviews" "
Rating 4 - Poor. 21 out of 1002 reviews" "
Rating 2 - Terrible. 4 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

William, East Horsley

Traveled with partner
Liked: Cleanliness, staff & service
The property was clean and the staff were attentive and friendly. My partner was doing a course at the University, so the location was good for that. The Uni was only15 minutes drive away. What we didn't like about our stay was that there's nothing around the hotel. There's a park and a canal and busy road system. That's it. The town centre is 20 to 30 minutes walk away, which we did walk, there and back every day for dinner, because the hotel restaurant's menu is a bit limited. We did eat there once, which was okay, but we didn't want to it again. We also didn't like the building. It looks like an office block. Our room was quite large, but also quite basic. All painted white, so quite bleak. Not warm and cosy at all. And that was an upgraded room, which basically meant we were overlooking the canal, rather than the car park. My partner was at her course on the day we left, so I asked if I could have a late check out, which they said I could, for a charge of 42 Euros. I've never been charged for a late check out before. The town of Utrecht is a great place. Plenty of bars and restaurant's to choose from and very historic. We did a walking tour one evening, which we enjoyed. We just wished, we stayed in the town centre and not on the outskirts.
Stayed 5 nights in Mar 2024

10/10 Excellent

Lisbeth G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there again
Stayed 3 nights in Jan 2024

8/10 Good

Aiga

Liked: Cleanliness, staff & service, property conditions & facilities
it was great experinence.
Stayed 7 nights in Nov 2023

6/10 Okay

Michael

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
While the property is clean, the location is very inconvenient. There was nothing nearby and public transportation was lacking. The staff were not very friendly. During check-in, one staff threw my card and passport back at me. Since she treated other white visitors nicely, I feel it was racially motivated.
Stayed 5 nights in Nov 2023
Response from Hotel Manager on Nov 13, 2023
Dear Michael,Thank you for your review and sorry to hear you did not find the location convenient nor the check in friendly. We apologize for not having the availability to give you an upgrade, and after your check in comment whilst at our hotel, we have sent our apologies with a personal note and gift from us. We are terribly sorry if the service was lacking and we will continue to train our new employees. I have just personally taken this case to train our reception staff. However, we cannot accept your comment regarding a racial motivation and find this an offensive comment on behalf of our team. We hope we will have a chance to show our good services again and welcome you back at Hotel Mitland. With kind regards,Remko Engelman

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Great hotel if you dont mind the noise!
Great quiet area, good clean hotel. My only issue is the rooms had no noise buffers.. so basically i can hear the two adjacent rooms and the one direcrly on the upper floor. Oh and expect house cleaning knocking and walking in the room even with the "Do not disturb" sign on the door. Overall, it is family friendly and I loved the lake view rooms.. but for future not for me
Stayed 4 nights in Oct 2023

10/10 Excellent

PAUL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Customer Service
This was not my first stay at The Mitland nor will it be my last as I highly regard the level of service provided. I have Parkinson's Disease and thus sometimes require a little help and tolerance when using my scootmobile on the hotel premises. The staff are great and help however they can whether it be holding a door open or delivering things from the kitchen / bar for me. This is excellent customer service - nobody could ask for more
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful. I asked for softer pillow and Cristina was happy to oblige and very quick!
Stayed 6 nights in Sep 2023

10/10 Excellent

Lydia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff! Loved having a pool and nice breakfast.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear Lydia,It is so nice to hear you recognize the staff! Thank you and we are all happy you have enjoyed the facilities and services. We hope to see you again soon. With kind regards,Remko Engelman

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear David,Thank you for your kind review and happy to see that you have enjoyed our facilities and services. We hope to welcome you again soon. With kind regards,Remko Engelman

10/10 Excellent

R V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Popular well-run hotel
Comfortable rooms, many with views of an adjoining lake, provide a quiet retreat after a day exploring all that Utrecht has to offer.
Stayed 3 nights in Sep 2023

10/10 Excellent

Bee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear Bee,Thank you for your feedback and we hope to welcome you again soon. With kind regards,Remko Engelman

8/10 Good

John, Austin

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Nice dining. Check in people were rude, manager very good.
Stayed 2 nights in Sep 2023
Response from Hotel Manager on Sep 28, 2023
Dear John,Thank you very much for your feedback, we will work on our welcome to you. Happy to hear that you enjoyed the rooms and the restaurant. We hope to welcome you back again soon. With kind regards,Remko Engelman

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Somewhat out of the way if not biking but peaceful setting.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 30, 2023
Dear Lisa,Thank you kindly for your review and we are happy to read you enjoyed the peaceful environment. In case you need any assistance with transportation in the future, please allow us to assist you. And we hope to be able to welcome you again at Hotel Mitland. With kind regards,Remko Engelman

4/10 Poor

D m

Liked: Cleanliness
Disliked: Staff & service
Surrounding area of hotel was beautiful… hotel itself was fine, breakfast was ok; staff at breakfast lack politeness and limited English. Would not stay there again.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 30, 2023
Dear D m, Thank you very much for your review. We are thrilled to hear that you found the surrounding area of our hotel to be beautiful. We take immense pride in our picturesque location and are delighted that it left a positive impression on you. Your enjoyment of the surroundings is of utmost importance to us, and we strive to maintain the natural beauty of our location.On the other hand after reading your comments we are deeply disappointed to learn that your overall experience with us did not meet your expectations. Your feedback regarding the breakfast and the politeness and language proficiency of our breakfast staff is sincerely appreciated, and I would like to offer my apologies for any inconvenience or disappointment you may have experienced.At Hotel Mitland, we are committed to providing the highest level of service to all our guests. It is clear that we fell short in this instance, and we take your comments seriously. We will be addressing the issues you raised with our breakfast staff to ensure that such incidents do not recur. Training and language improvement programs will be implemented as necessary to enhance our staff's interaction with our international guests.We genuinely value your input as it helps us identify areas for improvement. Rest assured that your comments will be shared with our entire team to serve as a learning experience and to enhance the overall guest experience.We understand that you may choose not to stay with us again, but we sincerely hope you will reconsider. Your feedback is invaluable to us, and we would love the opportunity to demonstrate the improvements we are making based on your comments.We understand that you may choose not to stay with us again, but we sincerely hope you will reconsider. Your feedback is invaluable to us, and we would love the opportunity to demonstrate the improvements we are making based on your comments.Thank you once again for your feedback, and we hope to have the privilege of hosting you in the future.With kind regards,Remko Engelman

10/10 Excellent

Shane

Stayed 1 night in Jul 2023
Response from Hotel Manager on Aug 30, 2023
Dear Shane,We really appreciate your review and hope to see you again soon. With kind regards,Remko Engelman

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really nice hotel
A fabulous hotel with really great amenities and great staff. The best bit is the "parking available" is free and plentiful. We'd late lunch after a long trip and it was dire. The city centre is around 20 minutes walk, the bus is 10, so don't bother and enjoy the walk. My wife said the shower in our room was probably the best and most powerful shower she'd ever had. We didn't use the pool etc but it looked lovely. Our lunch by the lake in the sun was a lovely setting.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 20, 2023
Dear Liam,Thank you kindly for the wonderful review and most of all we are happy that you have enjoyed your stay at Hotel Mitland. We are delighted that you appreciated the facilities and we hope to welcome you again soon.With kind regards,Remko Engelman

10/10 Excellent

Janeczka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 13, 2023
Dear Janeczka,Thank you for the great review and happy to see that you had a good time at Hotel Mitland. With regards,Remko Engelman,

10/10 Excellent

shireen

Stayed 1 night in May 2023
Response from Hotel Manager on Jun 9, 2023
Dear Shireen,Thank you so much for the great review, happy to see that you have enjoyed your stay with us. Hope to see you again soon.Regards,Remko Engelman

10/10 Excellent

Semih, KURESSAARE

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2023
Response from Hotel Manager on May 8, 2023
Dear Semih,Thank you kindly for chosing Hotel Mitland for your stay and we appreciate your great review. Regards,Remko Engelman

8/10 Good

PHELAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2023
Response from Hotel Manager on May 31, 2023
Dear Phelan,Thank you for sharing your reviews, we hope to welcome you again soon.Kind regards,Remko Engelman

10/10 Excellent

Orit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family and sport
Breakfast and bowling highly recommended
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 8, 2023
Dear Orit,Great to hear you enjoyed our facilities and thank you for chosing Hotel Mitland. We hope to see you again. Kind regards,Remko Engelman

10/10 Excellent

Richard Jonathan

Stayed 4 nights in Feb 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023

10/10 Excellent

martin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After our tiring international flight, the Hotel staff made a great effort to make our early check-in possible. Nothing but compliments to them - it was greatly appreciated 👍
Stayed 1 night in Jan 2023

8/10 Good

Kevin

Stayed 1 night in Nov 2022

10/10 Excellent

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

8/10 Good

Aziz

Stayed 2 nights in Oct 2022

10/10 Excellent

Susanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

TIMOTHY

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tim and F1 gang in Utrecht
Very friendly and helpful staff. All very clean. Breakfast was particularly good, with rolling fresh hot buffet. Bar closed slightly early on Friday night but redeemed themselves on Saturday.
Stayed 3 nights in Aug 2022

10/10 Excellent

sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Idk
Stayed 2 nights in Jul 2022
Response from Manager on Jul 19, 2022
Dear Ms. Sarah, Thank you for giving us a perfect rating. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. With kind regards, Hotel Mitland

10/10 Excellent

Masooda, Newmarket

Stayed 7 nights in Jul 2022

10/10 Excellent

STEPHEN

Stayed 1 night in Jun 2022

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would happily come back
Overall lovely hotel. Room, lobby and bar area were all clean and modern. Room and bathroom were a decent size, spotless and well equipped. Staff were friendly and helpful. Breakfast was quick and well stocked. The view from the restaurant is beautiful and peaceful. Our room was ground floor and backed onto the car park so was a little noisy when cars left early in the morning. The only small disappointment was the tea tray in the room. Paper cups, creamer instead of milk and a limited selection of tea was disappointing for a four star hotel.
Stayed 2 nights in Jun 2022

10/10 Excellent

Kiran

Stayed 1 night in Apr 2022

8/10 Good

martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Set in a park like setting near the city center. Generally super friendly staff that obviously makes your stay very enjoyable. Would I recommend this hotel - yes of course
Stayed 8 nights in Mar 2022

10/10 Excellent

Frank, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is just 20min walk from the city centre via a very enjoyable route, while at the same time with your car you are very well connected to the main motorways A27 and A28 and A2 around Utrecht. So, it is an ideal hotel when you're driving t Utrecht but would prefer not to drive into the city. Other than that, the restaurant is fine, the breakfast buffet is very good and I personally really like the seating / bar area. It is open and spacious and great for meeting friends and business partners.
Stayed 3 nights in Nov 2021

10/10 Excellent

Ovidiu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and hotel, good food.
Stayed 1 night in Nov 2021

10/10 Excellent

Apoorva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the preferred hotel in Utrecht
Comfortable, walkable distance to city center.
Stayed 2 nights in Oct 2021

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another lovely stay at the Mitland.
We have stayed several times at the Mitland always taking the superior lake view rooms. Very nice view from the back of the hotel over the lake. Service from staff in all departments is excellent and we will return again.
Stayed 3 nights in Oct 2021

6/10 Okay

J

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Dirar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

6/10 Okay

Ron

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Don’t spend too much time in your room.
Beds are weak. Bathroom layouts inconvenient. Work desk poor. Surrounding scenery is very nice
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, lovely location, professional and friendly staff
Stayed 6 nights in Jun 2021

8/10 Good

Rhys

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Manager on Dec 22, 2020
Dear Sir Grzegorz, Thank you for giving us a perfect rating. It has been our pleasure to serve you. Our exceptional team and I hope to see you on many more occasions. With kind regards, Hotel Mitland

10/10 Excellent

Apoorva

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located between the university and the center, 5 minutes walk from bus stop. Very neat and clean. Excellent housekeeping. Always stay here while visiting Utrecht.
Stayed 4 nights in Aug 2020
Response from Manager on Aug 25, 2020
Dear Sir, Madam, Thank you for your positive feedback. Was a real pleasure to have you stay with us. We're happy that your overall stay with us was enjoyable and that you were able to take advantage of our location and clean accommodations. Thank you for your loyalty and trust. With kind regards, Hotel Mitland

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2020