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Reviews of Stone Hostel Utrecht

2 out of 5
Stone Hostel Utrecht
Biltstraat 31, Utrecht

Reviews

6.0
Rating 10 - Excellent. 7 out of 114 reviews" "
Rating 8 - Good. 44 out of 114 reviews" "
Rating 6 - Okay. 26 out of 114 reviews" "
Rating 4 - Poor. 15 out of 114 reviews" "
Rating 2 - Terrible. 22 out of 114 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

4.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Milan, Polička

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I Will Tell you something about our trip.... It was only one night stay, when we checked-in it was told to us that our room what we ordered is booked so we will get another room, so we got keys from the room and after long trip we opened the door and there was person who sleeped in the room. So we told that fact to receptionist and se said that we want our money back, that we will take another hotel. She said its not possible And gave to us another room, the room was Okay fór one night but little bit messy. There Is a lot of loud persons in the streets at night so be ready for it. Never again, if you are planning first stay here.....pay more to get better hostel.
Stayed 1 night in Sep 2020

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I regret staying here.
My expectations were low (it's a hostel) and even then they managed to disappoint me. Room was not ready even though I checked in after posted start time. Very poorly upkept - it's dirty, smelly, extremely noisy - paper-thin walls. Very hard to sleep with people making noise at all hours of the night. Also, the sleeping area main door slams loudly if you don't remember to hold it, and every room door was so poorly adjusted you have to slam it to close it. It's a hostel with people coming in and out all the time, there's no excuse for that shoddy maintenance. Room was old and dirty, and my sheets had stains on them. Only good thing was the central location. Front desk person was nice but that didn't rescue the stay. Bad bang for the buck, would not stay again even if free. Utrecht is a wonderful city though and definitely worth visiting.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Please note: pet cat at the hostel
The hostel has a CAT. Upon arrival on a very steep stairs you can already smell cat pee. Also my room smelt of cat pee. I happen to be allergic to cat hairs. Due to cancellation policy there is no possibility to cancel once you have found out. I also found cat hairs in my room. Guests were up until the wee hours. If you are a party animal and seek company, this is your place to be. If you seek some night rest, don't go here.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Very bad
Stayed a couple of nights. Booked beforehand for fixed all inclusive price,confirmed by email. At check in this was completely ignored and price was raised. After checkout no response to my mail or phone calls about this. Lack of basic supplies like bread etc for breakfast on all days. Also 2 cats jumping everywhere in kitchen,fridge included, and breakfastroom while i was eating. Both room and bathroom were dirty.
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Mixed feelings
Got mixed feelings about this hostel. Some receptionists are super cool, the unfriendly one (said "the reception is closed" instead of hello to me when I first got there)... Do not take the breakfast option, it is way overpriced (5.50€), go to a café or supermarket around. I paid for it on my first night and regret for 2 reasons. - The breakfast served has nothing in common with the picture you see at reception, and doesn't include a drink (no tea or coffee). - 2 cats live in the hostel. I love cats but when I saw them jumping in the kitchen I realized it was seriously a bad idea having free cats in a hotel... Also even though the lounge looks nice, it smells like wet dog which is seriously repulsive while eating the breakfast. Apart from that is was comfortable, everything worked well in the room and for a good price! Definitely inside the room I was feeling okay and could rest.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
I do understand that this is a budget option, so my comments are not about the facilities themselves, but their upkeep. The (shared) bathroom on the second floor was out of order, meaning that the only toilet was on the first floor. For the duration of our stay there was no toilet paper or paper towels in the toilet. There was also no working faucet in the men’s toilet. There were bags/piles of laundry in the hallways and the entryway looked as though it hadn’t been cleaned in a long time.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel/hostel is more hostel than hotel. The reception staff are VERY courteous and helpful. Location is very good - 20 min walk to Centraal Station, 15 min walk to the beginning of the city centre and shopping. Grocery stores 2-3 min away. Close to many eateries. Hotel is need of updates and cleaning. Single room with en-suite was small but comfortable with metal bunk bed.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Deal
Having a heat wave while I was there and there was no A/C. Staff very friendly and helpful. Comfortable bed.
Stayed 2 nights in Jun 2019

10/10 Excellent

Josephine Lau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Surprised experience, I like it.
Stayed 1 night in Jun 2019

8/10 Good

Caryn

Liked: Staff & service, room comfort
Nice place but be warned about the steep stairs
Nice place, clean room and friendly staff but stairs are steep and unfortunately there was a leak coming from the room upstairs, so woke up to a damp bed.
Stayed 2 nights in Apr 2019

6/10 Okay

Tim

Disliked: Property conditions & facilities
It’s a hostel , don’t expect too much.
It’s a hostel , don’t expect too much. It did have a pretty decent kitchen and common room, and the staff were nice
Stayed 1 night in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service
Decent hostel
Private rooms and bathrooms could do with an upgrade. Sound carries quite well throughout the hostel so it's not always quiet. Walking distance to town and plenty of dining nearby. Staff are friendly and helpful. Overall ok value for money.
Stayed 3 nights in Jan 2019

6/10 Okay

Abdulrazak

Disliked: Property conditions & facilities, room comfort
Not so good
The room was very cold and there was no arrangement for heating.
Stayed 1 night in Sep 2018

8/10 Good

Rebecca

Taking my daughter to university. Good clean hostel ideal position. Helpful staff. Be aware there are very steep stairs so suitcases could be a problem. Utrecht is a lovely city.
Stayed 3 nights in Aug 2018

6/10 Okay

Claire, London

Liked: Staff & service
Well-located, but a bit tired.
A friend and I shared a private room. It was a decent-sized room, with private bathroom (and access to the shared shower/toilet had we both needed the facilities at the same time). Very easy to get to from the station by bus, lots of places to eat nearby, a supermarket nearby (Jumbo), and (if it's not a heatwave!) within walking distance of everywhere in the town centre. The hostel kitchen is well-equipped. Facilities are generally solid but a bit tired. Our room was in the roof, and really could have done with more opening windows and/or a fan as it was boiling, even on the relatively cool days. The hostel is on the first and second floors above a restaurant. There is no lift at the hostel, and the staircases have very narrow steps, and turns (in common with most Dutch properties I believe to be fair)! We visited after a camping trip, so had a lot of kit with us, and getting up/down the stairs with our stuff was scary! I wouldn't advise staying here if you know you'll have large bags with you.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay in Utrecht
When we arrived ex at the hotel l thought that it looked quite shabby but the staff were very friendly and helpful. Our room was clean and we had an ensuite bathroom. There were several restaurants close by and it wasn't too far into the centre of Utrecht. Breakfast was quite adequate. They also provided us with safe storage for our bicycles in a garage.

2/10 Terrible

guilherme , Manchester

Disliked: Cleanliness, property conditions & facilities, room comfort
Too expensive for what it is. Bad experience.
I am usually not very worried about hostels I stay in, especially if it just for a short stay. However I have to say this place is more like a terrible student house. It is old and not very clean. The room was small and not very comfortable. Plus, the guests in my floor were loud and kept slamming doors until 2am in the morning. In summary, not worth the 60 euros per night!

6/10 Okay

Priscila, Brazil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and works to spend the night
The hostel is simple. I stayed in a private room, the bathroom is shared but no problem with that because it was always clean. If you are not an exigent person and just want a place to spend the night, this place works for you.

8/10 Good

Dmytro, Bydgoszcz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Great location in the center, friendly and helpful staff. The room and the hotel are modest but clean. Would stay there gladly next time

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
If you want to get any sleep not the place to stay

8/10 Good

Courtney

Liked: Cleanliness, staff & service

6/10 Okay

steve, uk

Liked: Staff & service
Hostel type rooms - good value
Friendly staff - good breakfast. Rooms quite small some rooms have ensuite. Close to town - many eating places close to hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Everything is nice, have shared kitchen to cook, staff is nice, sufficient equipment and cooking tools Two points should be considered, one is location, not in the town centre, but can be accessed by bus Another is the narrow stairs, better for backpackers, but staff is nice to help for bringing a big luggage.

8/10 Good

DLP, Utah

Liked: Cleanliness, staff & service
Small room, but very convenient location
This was a very inexpensive hotel with a very small room, and including a shower. The bed was fine, but filled most of the room. The staff were great and very helpful. And when I needed to leave early, they gave me a complete refund for the days not used. This is probably a 2 star hotel, but the facilities, including the internet, were great.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Basic but Friendly
Hotel staff and common room were lovely! The room itself was very basic but very comfortable. Exactly as shown on the sight! We had a great stay. Utrecht is a beautiful city and we were in the perfect area. Right at the end of the super cool Voorstraat. Would recommend if you don't mind very basic accommodation.

8/10 Good

RG, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cosy
Stayed as a single traveler in a private room with shared bathroom. Very nice cosy place to stay. They have a common room with tables, computers, games and books to relax. There is a also a pantry to cook. Tea and coffee are free to make all the time. The hotel staff is nice and friendly.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Emily, usa

Liked: Staff & service
Disliked: Room comfort
ok
the place was a little bit loud at night. you could hear doors and people coming in and out. but location was great, very close to downtown.

8/10 Good

Emma, Salisbury

Liked: Cleanliness, staff & service, room comfort
Basic but perfectly satisfactory
I booked this trip at very short notice and this seemed like the best option of the limited choice left available. I went for a private room with shared bathroom facilities - the room was a bit shabby but very clean, and the bed was comfortable. I never had to wait to use the bathroom either, and the shower was good - very important as it can make or break a place in my opinion! I kept to myself but the hostel seemed to have a very friendly atmosphere - free wifi, tea and coffee were also a nice touch. It's conveniently located - a fairly quiet area which is only a short walk (around 10 minutes) from the city centre and also close to a supermarket which is open until fairly late. I'd happily stay there again. One thing to note though - the very steep and narrow steps would be an issue for those with mobility problems.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for a place where to sleep
I studied in Utrecht and I came back to defend my thesis. With a friend of mine, I rented the smallest room of this hotel, which was very good for a place where to sleep at night. The room was clean, the personnel very kind, and I enjoyed the clean kitchen and cozy living room (which offers books and three computers that come in handy in case you are traveling light and don't bring your laptop). The hotel's location is excellent: only a ten-minute walk to one of the most popular squares in Utrecht and a fifteen-minute walk to the central station.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Heather, Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Had a private room, shared bath. Fairly quiet for a hostel. Bathrooms were always clean. Staff was wonderful. Steep stairs - no lift.

8/10 Good

BH, Singapore

Liked: Staff & service
Friendly and helpful owner
We had a good talk with the hostel owner while checking. Impressive that he can speak bahasa malay. We cook at hostel for two nights. The room is small but pretty comfortable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the centre of Utrecht
Very nice and helpful staff. Only negative point are the steep stairs but staff was helpful carrying suitcases.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Andrew

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Friendly and Convenient but basic
Enjoyed our stay. Room was basic hostel type with bunk beds and in our case shared bathroom. Staff were very friendly and helpful. Free tea and coffee and do it yourself kitchen were very useful as were free to use computers with internet access. 10 minute stroll into the center of lovely town.

2/10 Terrible

Diego, Dongen

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
de receptionist was onvriendelijk, binnen was het een en al stof en viezigheid, de gang en de trapopgang zat vol met troep. De kamer zag er niet uit en was onhygienisch! de dekbedden waren niet verschoon, op de vloer zaten genoeg viezigheden, van stof tot schimmel op de muren. kort samengevat: schadelijk voor je lichaam!
Stayed 1 night in Dec 2020

2/10 Terrible

sjaan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nightmare.
I was shocked. Extremely dirty, stinking, receptionist seemed drugged out or numb, tiny very unpleasant rooms, blood stains on the mattress, fungus in the bathroom, no lock on my room. Even though it was the middle of the night when I arrived, I decided to leave and look for another hotel.
Stayed 2 nights in Nov 2020

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
INDECENTE All'arrivo già intuiamo di aver preso una cantonata, moquette lercissima e struttura vecchissima e mal tenuta...al chek in ci vengono richiesti 30 € in più per due "salviette" pulite,. Entriamo nella "stanza" ed ecco il degrado, lenzuola sporche e piene di capelli, fodere dei cuscini assolutamente non puliti, polvere altissima ovunque e bagno che sporco è fare un complimento... Inorriditi ci stiamo 10 minuti tempo di trovare un'altra sistemazione e leviamo al volo le tende ovviamente smenandoci l'intero importo, ma credo sia piu igenico dormire in strada davvero. SCONSIGLIO ASSOLUTAMENTE
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotelkamer met privé badkamer geboekt. Badkamer bleek zo ongeveer onbruikbaar vanwege een ontbrekende koudwater-knop bij de douche, en een toilet dat niet goed doortrok (en deksel van het waterreservoir lag eraf). Verder leek de kamer al maanden niet schoongemaakt, te zien aan grote stofplokken die er lagen, en prullenbakken die nog helemaal vol zaten van eerdere gasten. Gordijnen konden niet eens helemaal dicht. Beddengoed was volgens mij het enige schone, en ook dat was slordig en binnenstebuiten opgemaakt. Handdoeken moesten we voor bijbetalen, maar we kregen versleten oude doeken. Zeker geen aanrader dus.
Stayed 1 night in Aug 2020

2/10 Terrible

Lutgard

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

An, Hamburg

Disliked: Cleanliness, staff & service, property conditions & facilities
Katastrophe, es ist alles dreckig und kaputt und kostet extra,Personal schnell gestreßt wg.nichts. Früheres Einchecken kostet extra.Mußte Handtücher bezahlen obwohl ich eigene hatte und keine brauchte.Keine 24 h Rezeption, trotz Covid 19 kein Desinfektionsmittel und generelle Sauberkeit, Aufenthaltsraum bis in die kleinste Ecke zugestellt, Küche ekelig und kaputt. Bilder entsprechen nicht der Wirklichkeit. Nicht zu empfehlen.Tv ging nicht.Dusche defekt und schimmlig.Trotz Covid19 hatte ich nicht meine eigene Toilette obwohl so vorgeschrieben.Fenster im Zimmer dreckig und kaputt.Kommt man in die Eingangstür ist dort ein stinkender kaputter Teppich auf der Treppe. Würde hier gerne Fotos posten,wie geht das ?
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Ontzettend vies. Katten waar je overheen moet stappen en zo te ruiken hun behoefte op de gestoffeerde trap doen. Plafond badkamer meer dan 40% zwart van de schimmel. Dekbedhoezen schoon, maar dekbed zelf had een ontzettende transpiratiegeur.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Smjestaj je katastrofa, za 47 eura ima puno boljih smjestaja. Sve je staro razvaljeno, krevet se ljulja raspada se, cistoca katastrofa, soba je mala i neuredna, wc i kupatilo takode prljavo i neuredno, sta reci nista ni sa cim, lose! Kada sam rezervisao bila je cijena 38 eur, a kada sam dosao 47, znaci i prevara, uzas sami.
Stayed 1 night in Feb 2020

8/10 Good

Pascal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vreselijk vies en rommelige tent.
Wat een vreselijk vieze tent. al bij binnenkomst zie je een vieze steile trap en ruikt het naar kattenbak. overal op de overloopjes ligt zooi. toiletrollen, zakken wasgoed, katereismand en uber-eat tassen. het is een bende. Als er brand uit breekt weet je niet waar je heen moet. de kamer was erg klein, waardeloos matras en de badkamer zag zwart van de schimmel. deel van de stopcontacten deed niets en de wc bleef lopen. Overal stonk het naar kattebak en vochtproblemen. De vensterbank was zeiknat en het kozijn beschimmeld. wat een waardeloze bende ! lijkt niet op de foto's van de site via hotels.com Simpelweg te goor voor woorden.
Stayed 1 night in Jan 2020

2/10 Terrible

MARTYNA

Disliked: Cleanliness, property conditions & facilities, room comfort
Totalny koszmar. Smród kocich odchodów czuć od samego wejścia.Do pokoju prowadzą schody strome jak drabina. W łazience grzyb na kafelkach. Pokój dla czterech osób wyglada jak cela. Kuchnia!!! Bałam się że coś mnie ugryzie. NIGDY tam nie jedzcie
Stayed 1 night in Jan 2020