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Reviews of Hampton Inn Uvalde

2.5 out of 5
Hampton Inn Uvalde
2714 East Main Street, Uvalde, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 283 out of 480 reviews" "
Rating 8 - Good. 115 out of 480 reviews" "
Rating 6 - Okay. 40 out of 480 reviews" "
Rating 4 - Poor. 24 out of 480 reviews" "
Rating 2 - Terrible. 18 out of 480 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

LUIS ENRIQUE, Torreon

Traveled with family
Liked: Staff & service
iT IS NOT AS CLEAN AS I EXPECTED. THE MATRESS IS A LITTLE OLD. I THINK IT'S NOT WORTH THE PRICE I PAID.
Stayed 1 night in Mar 2024

10/10 Excellent

Darrin

Traveled with family
Liked: Cleanliness, amenities
Great customer service
Stayed 1 night in Mar 2024

8/10 Good

Beverly

Business traveler
Liked: Property conditions & facilities
Very kind staff and the room was quiet and very clean. Nice linens are always a comfort on business trips when you need your rest. Television technology lacking. Old sets with poor picture. I’ve noticed on multiple stays at this hotel.
Stayed 1 night in Feb 2024

6/10 Okay

Charles, MANDEVILLE

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Albert Benavides on Feb 7, 2024
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Kathy

Stayed 3 nights in Dec 2023
Response from Albert Benavides on Feb 7, 2024
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Albert Benavides on Nov 2, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

6/10 Okay

Chad

Stayed 2 nights in Oct 2023

6/10 Okay

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, young inattentive staff
Place was located in an easy location with ease of access. Clean and well addressed
Stayed 1 night in Oct 2023
Response from Albert Benavides on Nov 2, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Jeff

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was fine. However, they charged my credit card both Friday night and Saturday night for the full stay. The issue was corrected when we checked out. The staff at the front desk was outstanding and deserves recognition for how it was handled.
Stayed 2 nights in Sep 2023
Response from Albert Benavides on Nov 2, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

6/10 Okay

Garrett

Stayed 1 night in Aug 2023

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! New, clean and breakfast included! Parking onsite!
Stayed 1 night in Aug 2023

6/10 Okay

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Albert Benavides on Aug 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your stay. We hope you will consider staying with Hilton properties in the future.

4/10 Poor

Akihide

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Shower didn’t work. Very slow WiFi. Not recommended.
Stayed 1 night in Jul 2023
Response from Albert B on Aug 3, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your stay. We hope you will consider staying with Hilton properties in the future.

10/10 Excellent

Mysti

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Albert Benavides on Jul 7, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Israel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly from check-in to check-out. Spacious and clean room. Breakfast was great!!
Stayed 1 night in Jun 2023
Response from Albert Benavides on Jul 7, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

8/10 Good

Deneylia

Stayed 1 night in Jun 2023
Response from Albert Benavides on Jun 26, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Brenda

Stayed 1 night in May 2023
Response from Albert Benavides on Jun 26, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Ralph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Albert Benavides on May 22, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there again. Great folks!
Stayed 1 night in Feb 2023
Response from norma on Apr 26, 2023
Dear guest,Thank you for taking the time to review our hotel as we take guest satisfaction seriously at Hilton.Again, thank you and we hope to see you again soon.

10/10 Excellent

MARTI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The receptionist was nice and had a Hilton Honors goodie bag for me upon check in.
Stayed 1 night in Mar 2023
Response from Albert Benavides on Mar 3, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
No one home
I waited 15 minutes and no-one was at the front desk, keeping me and one other guest waiting. Had to call the main number to get her attention, but no-one answered the phone. When someone eventually did show up (Shannon) she treated it like a joke instead of just apologizing.
Stayed 1 night in Feb 2023
Response from norma on Apr 26, 2023
Dear guest,Thank you for taking the time to review our hotel, as we take guest satisfaction seriously at Hilton.Please accept our apologies for not meeting your expectations.

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms, very friendly staff
Stayed 1 night in Feb 2023
Response from Albert Benavides on Feb 23, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

MICHAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Albert Benavides on Jan 23, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Chris

Stayed 1 night in Jan 2023
Response from Albert Benavides on Jan 23, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good - staff, comfortable bed, breakfast, location. Not so good - price, dirty bathroom, wifi, limited cleaning.
Response from Albert Benavides on Jan 5, 2023
Thank you for your feedback of your recent stay with us. I was very sorry to hear that you were unhappy with the cleanliness of your room. It is our goal to exceed the expectations of our guests. I am working with our housekeeping staff to prevent this from happening in the future.

2/10 Terrible

Chris

Stayed 1 night in Dec 2022

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Albert Benavides on Jan 5, 2023
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service
We stayed in a handicapped room with a roll-in shower. The design of this shower was such that when you showered, utilizing the sit down bench, water flowed all over the floor, making a slippery and dangerous situation. Only 2 towels in the room were not enough. No floor mat provided. I spoke to the front desk person when we left about it.
Stayed 2 nights in Oct 2022
Response from Albert Benavides on Oct 18, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry of the issues you experience in your room. I will talk to the department and have the issue corrected. We hope you will consider staying with us in the future.

4/10 Poor

Kristen

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Albert Benavides on Aug 31, 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your stay. We hope you will consider staying with Hilton properties in the future

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Melissa’s customer service was very much appreciated!
Stayed 1 night in Aug 2022
Response from Albert Benavides on Aug 15, 2022
Your feedback is greatly valued and extremely important to our Hampton Inn. It was heartwarming to see the great score that you gave us. I will make sure that Melissa is aware of the great job she did while you were with us. Thank you so much for your feedback, and have a wonderful day

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very well kept and a positive experience
Stayed 1 night in Jul 2022
Response from Albert Benavides on Jul 25, 2022
I like to thank you for staying with us and for reviewing the hotel. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Albert Benavides on Jul 25, 2022
I like to thank you for staying with us and for reviewing the hotel. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Ling Ling

Stayed 2 nights in Jul 2022
Response from Albert Benavides on Jul 7, 2022
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, room was well maintained and comfortable. External windows were very dirty and mold outside
Stayed 2 nights in Jul 2022
Response from Albert Benavides on Jul 7, 2022
I would like to personally thank you for taking the time out of your busy day to rate and review our hotel. Your feedback is greatly valued and extremely important to our Hampton Inn. I am very glad to know that you did enjoy your stay with us. I will alert the staff of the issue with the outside window.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for a funeral and had several family members. We hung out at the pool in the evening and Melissa at the front desk was so Amazing. Thank you for letting us have a few giggles during this horrible time.
Stayed 1 night in Jun 2022
Response from Albert Benavides on Jun 16, 2022
Good morning! I like to thank you for staying with us and for reviewing the hotel. I am very glad to know that you did enjoy your stay with us. I am so happy that Melissa gave you and your family great customer service. I hope we see you again on better circumstances Have a great day

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Albert Benavides on Jun 15, 2022
I like to thank you for staying with us and for reviewing the hotel. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2022
Response from Albert Benavides on Jun 9, 2022
I like to thank you for staying with us and for reviewing the hotel. I am very glad to know that you did enjoy your stay with us.

10/10 Excellent

rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really didn't have any complaints... Staff was friendly and competent. Everything was clean, breakfast was good...
Stayed 1 night in May 2022
Response from Albert Benavides on Jun 14, 2022
Good Afternoon I like to thank you for staying with us and for reviewing the hotel. I am very glad to know that you did enjoy your stay with us.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Albert Benavides on May 27, 2022
I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day

4/10 Poor

Kelly

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My reservation through Orbitz was 2 nights for a king room. They only had 2nd night showing in the system, not the first and couldn’t accommodate/didn’t have any king rooms available so we had to switch to a 2 queen room and they didn’t offer any assistance or support of the mistake on their end. Just sorry we have no Kings left.
Stayed 2 nights in Apr 2022
Response from Albert Benavides on May 27, 2022
I apologize for the issues you experienced while stay at our property. I will be coaching my staff in the departments where you had issues.

10/10 Excellent

Simona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean!!!!
Stayed 1 night in Apr 2022
Response from Albert Benavides on May 27, 2022
I’d like to thank you for staying with us and for reviewing the hotel. We’d love to have you back sometime in the future. Have a great day

4/10 Poor

Maria

Business traveler
Liked: Property conditions & facilities, room comfort
King bed booked & not available
I requested a king bed and was told there were none when I checked in. New desk person found a handicap room with king bed but the shower floor was ugly. I had to stay in room with queen bed instead. I don’t necessarily need a king bed. I care that I booked a specific size bed and wasn’t able to get it when I got to the property.
Stayed 1 night in Mar 2022
Response from John on Mar 24, 2022
Good afternoon. I would like to personally thank you for taking time out of your busy day to give a review of our hotel. Your feedback, both good and bad, is greatly valued and extremely important to us here at Hampton Inn. Regarding the problems you encountered, I hope you will accept our sincerest apologies for falling short of our high service standards. While we do our best to always deliver a smooth experience, once in a while mistakes happen. We would never be able to correct issues and know how to better provide service if guests didn't tell us the things they experienced staying with us. For that, I again thank you, and because you have taken the time to share your experience, we will pass along your feedback to our team so that your feedback can be reviewed and addressed. I truly hope that you will give us another chance to come and stay here again sometime. Thank you for your ongoing loyalty and understanding, and have a wonderful day!

2/10 Terrible

Bernardo

Business traveler
Disliked: Staff & service
Stayed 1 night in Mar 2022

2/10 Terrible

Karen

Stayed 1 night in Feb 2022

2/10 Terrible

Patricia

Traveled with family
Disliked: Staff & service
Hotel front desk said hotel was sold out even when we had a confirmed reservation.
Stayed 1 night in Feb 2022

8/10 Good

Eula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean and ready when we arrived.
Stayed 2 nights in Feb 2022

10/10 Excellent

Belia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022