Ratings based on 20 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified travelerfrom Chicago Area
This hotel is fine for a short business stay.Posted Nov 17, 2014
Pros: The food was excellent and available at convenient time. Restaurant and room service staff were well trained. Complimentary soda, fruit and cookes.
Cons: Any staff taking calls fr guests should speak English well. There should be 2 chairs by the table, besides the desk chair. Room cleaners need training
Location: Awful view from my window. It looked over decrepid dirty buildings and trash. Activ. were done with family, so cannot describe nearby things to do.
Had I known that Surya Palace Hotel was still doing renovations, I would never have booked a 3-week vacation there. I have returned home tired. Out of the 3 weeks I had exactly 3 mornings when I was not awakened by noisy guests outside my door by 7AM in the morning. And at 9 AM on all days, including Saturdays and Sundays, the construction crews began pounding on their renovations. It went on all day until 6PM; endless hammering, grinding sounds, and pounding with demolition tools. The corners of the room were dirty, the bathroom had slime mold in the corner by the shower, which I cleaned myself immediately since I am allergic to mold. When I in my usual custom wiped the walls with my washcloth after the shower, the back of the shower wall gave off brown stain, similar to hard water stain, as if it was never cleaned before. Even though the bathroom appears to be remodeled not too long ago, it is showing a lot of wear and tear already, due to poor construction work. I.e. the mirror moved each time I opened the door, and upon inspection I found that it was not screwed into the wall. The final day there I ran across two nasty cockroach type bugs that were camping out in the information book on the desk. I left them on the floor for the staff to find when they cleaned next. The food was excellent and the courtesy staff was well trained and friendly. There is no washer and dryer to do ones own laundry, as noted in the online hotel description .
for Familiesby vineetfrom mumbai
Helpful staff,Clean room, Noisy in day (renovationPosted Aug 1, 2014 on Hotels.com
Overall satisfied. Helpful staff. Courteous and smiling. Restaurant staff particularly friendly and helpful. Free airport drop and pickup is wonderful. Clean cars with water and polite chauffeurs. The Television is crystal clear with more than a 100+ free channels. (Generally all hotels have hazy reception, but this is close to HD). Internet speed is decent on wifi. Get the 24 hour plan and it is worth it. Renovation is going on in the Hotel. Make sure you get a renovated room. They are modern and beds are fantastic. IF you plan to be in the room in the day, insist on a room far from noise. At least 1 floor up or down.
for Business Travelersby MKfrom Mumbai
Hotel under renovationPosted Feb 13, 2014 on Hotels.com
They checked me in the 7th floor where construction work was going on. It was a pain to live amidst noise of hammers and full floor covered in dust. I had to make several phone calls before someone started acting on it. They offered me another rooom on 2nd floor, which I denied due to quality of room. Luckily, the hammering noise stopped and managed to stay in the same room. The service otherwise is good, food is good. Service is good in both room service and the restaurant. Quality of bed,linen is good. Check in time was high, but check out was smooth. They should have asked before dumping a customer on the floor under renovation. Overall an average experience.
for Couplesby Dipesh Desai
Good hotel with not so great servicePosted Jan 20, 2014 on Hotels.com
I am from us. I stayed at surya palace last week and the place was great. Only thing I did not like was the service and maintenance. I asked them to refill a few times and they did not do that. Money was not an issue here. I also got bit by something. All in all, good hotel but make sure that you get what you paid for.
for Business Travelersby Kapilfrom Delhi
An allrounderPosted Dec 20, 2013 on Hotels.com
I have stayed here more than 5 times now , can say it is above satisfaction in all areas
for Business Travelersby Dr Dhanrajfrom Vadodara
Good for the budgetPosted Nov 21, 2013 on Hotels.com
Value for Money
for Business Travelersby Dr. D K Mehtafrom Vadodara
Centrally located, good for budgetPosted Nov 20, 2013 on Hotels.com
Value for money.
Recommendedby Dr. D K Mehta
Posted Oct 30, 2013 on Hotels.com
for Personal Eventby Apsfrom Mumbai
Overall Good ExperiencePosted Oct 10, 2013 on Hotels.com
Good Location, Freindly Staff, Awesome Food, Great comfort. Over all a good package.
for Personal Eventby Suresh A. Gfrom Harrow, UK.
Good stay but can be much better !Posted Sep 20, 2013 on Hotels.com
Have been staying in Surya Hotel previously but seeing that there were improvements but slow ! Tripadviser reviews decided for me to try this hotel. Area surrounding is not very inviting,works being carried out in hotel renovation was at times noisy & dirty. Staff gives impression of being friendly & efficient. Restaurant needs better management control. Most hotels these days provide free wi-fi, which is lacking in this "business class" hotel. But rooms are well furnished, comfortable & clean.