Ratings based on 240 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Beautiful, Quaint hotel, great location

Posted Sep 16, 2014
We really enjoyed our stay at Austria House. The room was spacious but had a comfortable cozy feel. Great size bath and fireplace/fridge/humidifier/safe in the room had everything we needed. Hotel staff was extremely helpful and pleasant, and gave us recommendations and even printed directions for a scenic driving route through the mountains for us that was one of the highlights of the trip as leaves were just starting to change for fall. Breakfast was included and was always stocked with fresh fruit/berries, oatmeal, meats/cheeses/pastries/cereal/yogurt and had a beautiful view of the pool/river and Vail mountain. Perfect location in central Vail village, close to all shopping, food and free public parking so we didn't have to valet. Only hidden cost was a $23/day resort fee which we guess included the "free" breakfast and wifi. But with 2 of us and quality of the food, it was well worth it and very convenient. We will definitely stay here again, highly recommend!
2 out of 5
by A verified traveler

OK Hotel, but can do better in Vail

Posted Sep 16, 2014
Pros: Nicely located near the center of Vail village, but far enough off the main strip to avoid noise at night.
Cons: Their booking experience.
When we arrived, we had booked a deluxe room with a king bed. They said nothing at check in, gave us our room keys and the bellman led us to a deluxe room with two double beds. We complained, they explained that bed choice could not be guaranteed at booking. They were able to accommodate moving us to a non-deluxe room with a king bed. Heard a number of folks complaining about the same thing. Their "breakfast" in the morning is nothing more than a glorified continental breakfast - had better at smaller chain hotels. You have to valet park your car and they make getting anything out of it once its parked a hassle. The air conditioner is a single wall mounted unit reminiscent of what you get when in Mexico - no AC in the bathroom.
2 out of 5
by A verified traveler from denver

Nice hotel property, but unhelpful staff

Posted Aug 25, 2014
A very nice hotel in a good Vail location, but staff were not helpful, and hidden fees on checkout. I would not go back.
4 out of 5
Recommended
for Couples
by A verified traveler

continental breakfast

Posted Aug 1, 2014
they need a crepe maker, pancake maker or at least a 2nd waffle maker. Hot chocolate would be nice
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2014
Pros: VAIL
Cons: WEATHER WAS 50 TO 80,.IT COULD HAVE BEEN 2 DEGREES COLDER
Location: VAIL BY THE COVERED BRIDGE
BEST BREAKFAST IN TOWN. IT IS PART OF YOUR DAILY ROOM FEE
5 out of 5
Recommended
for Everyone
by A verified traveler from Pennsylvania

Very friendly staff

Posted Jul 1, 2014
Location: Being in the center of town is a big plus for summer activities! Close to everything! For skiing, you are on the far side of town from the lifts.
The staff was great. They all go out of their way to make you feel special and well cared for. Rooms are clean, nicely furnished, and house internet was great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wyoming

Perfect love action w/amazing views.

Posted Jul 1, 2014
My husband & I travel the world & this hotel & staff are top notch. By far one of best. Had an amazing time. The staff was Spectacular and the hotel was phenomenal. A bonus appeared in our room when they found out it was our anniversary. We had such a fantastic time & plan to return. Hoping to spend more anniversaries there & maybe a 25th anniversary - vowel renewal. The breakfast delicious. Thank you for the great hospitality.
5 out of 5
Recommended
by A verified traveler

Great find!

Posted Jun 23, 2014 on Hotels.com
Was well beyond our expectations, in all areas. The staff was extremely helpful and friendly. Very comfy bed ..better than home! The breakfast was delicious. Would most definitely go back. We loved it.
5 out of 5
Recommended
by Rick from Houston

This Place is GREAT!!!

Posted Jun 19, 2014 on Hotels.com
The service was impeccable. We were always greeted with smiles and courtesy. The location is impressive and convenient to the Vail Shuttle, gondolas, and hiking trails. Would definitely stay here again.
4 out of 5
Recommended
for Personal Event
by CB

Great location

Posted Jun 17, 2014 on Hotels.com
Nice hotel, great staff. Would like to have had a room with a balcony.