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Reviews of Eagle Point Resort

3 out of 5
Eagle Point Resort
1500 Matterhorn Cir, Vail, CO

Reviews

8.6

Excellent

Rating 10 - Excellent. 283 out of 570 reviews" "
Rating 8 - Good. 185 out of 570 reviews" "
Rating 6 - Okay. 68 out of 570 reviews" "
Rating 4 - Poor. 20 out of 570 reviews" "
Rating 2 - Terrible. 14 out of 570 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Viara

Stayed 1 night in Mar 2024

4/10 Poor

alan

Traveled with group
Disliked: Amenities, property conditions & facilities
Pull out was horribly uncomfortable. Ceiling Fan was missing a blade rendering it useless. Shower head was supper cheap and strayed water all over the place, it was hard to get a good rinse. For the price I would expect more.
Stayed 4 nights in Feb 2024

10/10 Excellent

Agnes

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Jordan, Santa Fe

Liked: Cleanliness, property conditions & facilities
Clean, well-appointed condo.
Stayed 3 nights in Feb 2024

4/10 Poor

Scott

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Customer service was really bad. Most of the desk help were very rude and unhelpful. Had no water one day, bus was unavailable one day ( we were not told), tv worked with no guide to see channel selection, had to move from one room to another to get a properly working tv, phone in the room never did work. Property has potential, but needs staffing changes to even become adequate.
Stayed 7 nights in Jan 2024

10/10 Excellent

Erivex Lopez, Hialeah Gardens

Stayed 4 nights in Jan 2024

4/10 Poor

Laurie

Stayed 3 nights in Nov 2023

10/10 Excellent

Ersilia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The 2 bedroom rental was on the 2nd floor. There was an elevator and very comfortable stairways to get up and down. The rooms were spacious, two full bathrooms, large family area. Quiet at night, beautiful scenery around the property including Gore Creek, a walking/riding paved pathway to town and free bus down the street. Employees are friendly and helpful. Stayed for one week. Totally enjoyable.
Stayed 7 nights in Sep 2023

10/10 Excellent

cody

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Shannon

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was super helpful and friendly. Our unit was very clean and our bed and sheets were like heaven. Very close to public transport and quiet setting. Pool and hot tub were great after a day in the mountains and town.
Stayed 1 night in Sep 2023

6/10 Okay

diane

Traveled with family
The front desk person on check in was rude. We arrived early and understood that check in was not until 4 pm. We decided to stop in and see if our room was ready by chance. It was not. The person at the front desk very sharply informed us that we would have to come back. We left and came back an hour or so later only to be told again our room was not ready. The entire matter could have been handled in a pleasant manor and was not. We sat in the other room and watched as 2 other parties checked in...prior to 4 pm.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Stayed 1 night in Sep 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Mekay

Disliked: Amenities
You get charged a “resort fee”. Not a resort a hotel. Loudest most uncomfortable place I have ever stayed. A hotel is quieter. No A/C. Ceiling fan was wobbling off the ceiling looked like it would fall down. Beds were like bricks and got no sleep. Pull out sofa bed you felt every spring and bar. Shower wasn’t even screwed on all the way. Lamps didn’t work. No interior locks on door so the maintenance guy just came right into our room before 10 am check out time without knocking. Heard all traffic from road all night and even with blackout curtain in bedroom it still shown in our face. No information on places to eat, things to do, or bus schedules to vail. I will never go back and want to warn others not to waste their money.
Stayed 3 nights in Sep 2023

10/10 Excellent

Tushar

Traveled with family
Liked: Cleanliness, room comfort
Very good place to stay in Vail.
Very good stay. Very good location, friendly service.
Stayed 3 nights in Aug 2023

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities
We have been coming here for years and we love it. It is an older building and getting a bit outdated. But it’s always clean, nice and the staff are so helpful. We keep coming back for the memories!
Stayed 2 nights in Sep 2023

10/10 Excellent

Nolan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible value. Excellent clean, functioning kitchen, and the hot tub was really clean. Quick trip to get to the gondolas. Planning on booking again next summer.
Stayed 2 nights in Aug 2023

8/10 Good

Judith

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Aug 2023

10/10 Excellent

Holli

Traveled with family
Clean and comfortable
Stayed 1 night in Aug 2023

8/10 Good

John

Liked: Cleanliness
Convenient location, nice rooms
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, room comfort
Quiet and comfortable
This place is very comfortable and clean. It is older, but is still nice. The beds are comfortable. The kitchen is adequate. We enjoyed the pool and hot tub. The location is quiet. The creek and trail close by are beautiful.
Stayed 2 nights in Aug 2023

8/10 Good

Riley

Liked: Cleanliness, amenities, property conditions & facilities
Air condition wasn’t working
Stayed 2 nights in Aug 2023

2/10 Terrible

chang

Liked: Cleanliness, room comfort
we paid to hotel.com, but they charged me again problems not solved yet
Stayed 1 night in Jul 2023

10/10 Excellent

Kimberly

Stayed 1 night in Aug 2023

10/10 Excellent

rochel

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Nice roomy rooms and very clean! However there was no AC in the rooms and we didn't realize that before we booked. At night it was hot even though it was chilly outside because it was too noisy from the highway next to it to keep the window open.
Stayed 3 nights in Aug 2023

6/10 Okay

Lora

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We were not told prior to arrival that only 1 car could be parked in the lot and then we got a parking ticket parking on the road, even though there are NO signs that say you cannot park there. These places are old and run down. The floors are TERRIBLE!!! The details are outdated. Towels don't even match. It was ok, but not great.
Stayed 2 nights in Aug 2023

10/10 Excellent

ronald

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very well maintained. 60s style. should not have a resort fee as it is not a resort. Not easy walking distance to Vail downtown. Well maintained
Stayed 2 nights in Aug 2023

10/10 Excellent

Gianina

Liked: Cleanliness, room comfort
Gia
Front desk guy was super helpful with tips where to eat dnd how to get to various places. Condo was nice as big!
Stayed 2 nights in Aug 2023

10/10 Excellent

Krishna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was great. Nice sized one bedroom condo. Had to drive to get to restaurants and other activities but we knew that ahead of time. Only downside was the refrigerator was noisy and ran almost all of the time. But we would go back.
Stayed 2 nights in Jul 2023

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I would suggest installing window fans.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort
We did not stay at this place. It was hot in Vail that day & they don’t have A/C, which I missed in the description. Room was hot & stuffy, couldn’t get the ceiling fan to work, window wouldn’t (or couldn’t) open & the portable fan my son found in the closet was old. The property could use an upgrade & the room, too. The person who checked us in was not friendly or welcoming at all. When I told him we were not staying & to check us out he snapped ‘I can’t check you out!’ So, I lost $200 & had to pay for another hotel!
Stayed 1 night in Jul 2023

8/10 Good

heather, denver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Condo was very well maintained. Staff was friendly. when we returned to the property late on the second night there was no parking. when i called the after-hours number i was told i could park as some parking garage in Vail Village that was no were hear the property and they didn't now how i would get to and from the property if I did park there. Other cars were also driving around the property looking for some place to park. If you are staying at this property during the summer, there is no air conditioner only ceiling fans and a fan to put on a table or counter.

10/10 Excellent

Sara

Stayed 1 night in Jul 2023

10/10 Excellent

Betsy

Traveled with group
Liked: Cleanliness, room comfort
Fantastic stay
We had a great stay here. The room was large and very comfortable - loved having the kitchen, but the staff was the best part! We had issues with our car and ended up having to get it towed and Lynne at the front desk went above and beyond helping us! She was so nice and accommodating and really made our bad situation so much better. We will definitely be back!
Stayed 1 night in Jul 2023

10/10 Excellent

Ismar

Stayed 5 nights in Jul 2023

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, room comfort
A weird little place
We stayed here on probably the hottest day of the year. There was no air conditioning, the rooms were closed all day, and they remained stuffy throughout our stay. The amenities were nice, but the pool/hot tub hours were limited and did not open when the sign stated they would open. The building is surrounded by beautiful walking paths and a creek, but all the rooms face inward without any view. We waited 20 minutes upon check in for someone to come to the front desk. The main beds were very comfortable. The pullout couch was not. If you get a good deal, it’s worth it.
Stayed 1 night in Jul 2023

6/10 Okay

Patrick, Ashland

Traveled with family
If you have kids find another location. They advertise a swimming pool but restrict its use to those under 18.
Stayed 1 night in Jul 2023

10/10 Excellent

Lesley

Traveled with family
Liked: Cleanliness, room comfort
Vail stop over
It was basically just an overnight stay. The area scene was lovely and wish had more time to enjoy.
Stayed 1 night in Jun 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness
Television sets are severely out dated and outdoor amenities are aged as well. The price is reasonable but don’t expect a modern stay.
Stayed 2 nights in Jun 2023

8/10 Good

Hal

Liked: Cleanliness, amenities, property conditions & facilities
Nice people and a value for the price.
Stayed 1 night in Jun 2023

8/10 Good

DON

Stayed 2 nights in Jun 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, room comfort
Good, clean rooms
The check-in and check-out were easy and the staff was helpful. The room was clean and very roomy, the king bed was comfortable but the sofa bed was not comfortable at all. The pool was refreshing and the area was nice and quiet - this property is NOT a resort.
Stayed 1 night in Jun 2023

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, property conditions & facilities
Near Vail Village…great location with windows opening over a beautiful mountain river. Some dishes weren’t clean, but otherwise, this was a great spot!
Stayed 1 night in Jun 2023

10/10 Excellent

Jerren

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Chad

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ulises

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Marisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay here, wasn’t sure of it because of some of the reviews. But it ended up being the perfect stay. No complaints just be careful the check in/ check out and other details vary between Expedia and the resort. There’s also several numbers for this place, as of yesterday the Apple Maps number is not the correct number. Lastly I got there after hours, the process is easy.. but the phone you use to call is a little hard to hear.
Stayed 1 night in Jun 2023

10/10 Excellent

Anne

Liked: Cleanliness, room comfort
Pleasantly Surprised
Stayed 1 night in May 2023