Indoor spa tub

Reviews of Wingate by Wyndham Eagle Vail Valley

2.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 163 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Aspen

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The advertised breakfast consists of cold cereal, coffee, yoghurt or instant oatmeal. The hotel looks like it's been partially updated but the bathroom was still original. It didn't feel very clean. The beds were basically comfortable and it was quiet enough. I would not have stayed here but it was for a necessary trip. Hopefully I won't have to stay again.
Stayed 1 night in Mar 2024
Response from Abhi on Mar 25, 2024
Dear guest, we also serve hot breakfast that includes scrambled eggs, hot sausages and pancakes and our breakfast hours are 6 am to 9 am. Your family arrived after 9 am past the breakfast hours and hence you missed the breakfast but even then we were kind enough to accomadate you and your family to eat cereals and other things way past the breakfast hours so please do not write false information online. You also had 5 people in the room even though you had booked a room with 2 Queen beds that allows only a maximum of 4 people but we do not even object to that.

6/10 Okay

Brent

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Abhi on Mar 19, 2024
Dear guest, thank you for staying with us.

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
The electricity in my room didn't work. The lights would flicker and go out constantly only to come back on suddenly. Charging devices was impossible. It was spooky. Staff came in to clean my room when the do not disturb sign was on the door.
Stayed 2 nights in Mar 2024
Response from Abhi on Mar 18, 2024
Dear guest, thank you for your feedback.

4/10 Poor

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
WAY OVER PRICED!!! AT BEST THIS IS A 2 STAR HOTEL. IT WAS OK FOR ONE NIGHT. VERY BASIC BUT NOT WORTH THE PRICE. THERE ARE MUCH NICER HOTELS NEARBY FOR A LOT LESS!
Stayed 1 night in Mar 2024
Response from Abhi on Mar 8, 2024
Dear guest, thank you for your feedback.

4/10 Poor

Marilou

Like- property is convenient to airport. Cost comparable. Dislike - room rates too high for the type of rooms. Non carpeted rooms, dirty floor. Coffee pot dirty and only one cup in the room. Desk help not friendly.
Stayed 1 night in Feb 2024
Response from Abhi on Feb 22, 2024
Dear guest, thank you for your feedback.

6/10 Okay

Pam

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked that it was non smoking and they offered a continental breakfast.
Stayed 1 night in Feb 2024
Response from Abhi on Feb 20, 2024
Dear guest, thank you for the feedback

6/10 Okay

Marilou

Stayed 1 night in Feb 2024
Response from Abhi on Feb 25, 2024
Dear guest, thank you for staying with us.

6/10 Okay

Olivia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Abhi on Feb 22, 2024
Dear guest, thank you for staying with us.

8/10 Good

Jeffrey

Stayed 1 night in Feb 2024
Response from Abhi on Mar 22, 2024
Dear guest, thank you for staying with us.

6/10 Okay

Daniel

Traveled with family
Disliked: Staff & service, amenities
Cheap place to stay. Rooms are ok but not fantastic. Breakfast buffet is low effort, not worth having, we just went to starbucks at City Market down the road. Indoor pool and spa is nice but it wasnt fully operational. Would stay again but its definitely not deluxe accommodations.
Stayed 1 night in Feb 2024
Response from Abhi on Feb 7, 2024
Dear guest, thank you for staying with us.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Abhi on Mar 22, 2024
Dear guest, thank you for staying with us.

2/10 Terrible

Jill

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DJ on Feb 28, 2024
Thanks for staying with us.

8/10 Good

Dustyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Good location. Great water pressure in the shower. The bathroom was in need of a desperate remodel!
Stayed 1 night in Jan 2024
Response from Abhi on Jan 25, 2024
Dear guest, thank you for your feedback.

10/10 Excellent

Rachael

Did hot tub and pool indoors location was good for what I needed. Slept great on the bed.
Stayed 1 night in Jan 2024
Response from Abhi on Jan 25, 2024
Dear guest, thank you for your feedback.

6/10 Okay

Corey

Disliked: Amenities, property conditions & facilities
There was no hot water. The heater in the room was subpar. Seems it was preset to a very low and not comfortable temp
Stayed 1 night in Jan 2024
Response from DJ on Feb 28, 2024
There is hot water always, and it was down for 30 minutes while they were fixing hot water pipe. We had told all the guest and they all understood. None of the Rooms have preset temperatures. Guest have to set their own temperatures of the rooms based on their preferences.

4/10 Poor

Dennis

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from DJ on Feb 28, 2024
Thanks for staying with us.

4/10 Poor

Angela

Disliked: Cleanliness, staff & service, property conditions & facilities
Not much to say, except really disappointing. The walls are paper thin so you can hear other people’s conversations, televisions, etc. very dated hotel which I am assuming they just took over from another company because of the lack of signage.
Stayed 1 night in Jan 2024
Response from Abhi on Jan 25, 2024
Dear guest, we are sincerely sorry if you did not enjoy your stay with us.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DJ on Feb 28, 2024
Stephanie, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 Good

Taylor

Traveled with pets
Stayed 1 night in Jan 2024
Response from DJ on Feb 28, 2024
Taylor, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 Okay

Mario

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Too much noise, noisy heater,old furniture
Stayed 1 night in Dec 2023
Response from Abhi on Jan 1, 2024
Dear guest, thank you for your feedback.

4/10 Poor

Clark

Traveled with family
Disliked: Staff & service, property conditions & facilities
The property was out dated. The bathroom door was broken so if you closed all the way it would lock you in.
Stayed 1 night in Dec 2023
Response from Abhi on Feb 22, 2024
Dear guest, sorry for the issue with the bathroom door.

10/10 Excellent

Thomas, FRESNO

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, a little dated bathrooms. Overall - good place to stay.
Stayed 1 night in Dec 2023
Response from Abhi on Jan 1, 2024
Dear guest, thank you for staying with us.

10/10 Excellent

Kristin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent manager Abbih could not have been nicer.
Stayed 1 night in Dec 2023
Response from Abhi on Dec 10, 2023
Thank you for your positive feedback. Looking forward to having you here again.

4/10 Poor

Satech

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a Wingate by Wyndham by way of slapping a paper Wingate sign over the old business sign in the lobby, and that is all. They haven't even bothered to change the sign by the road. This place used to be called Eagle River Lodge. It was apparently bought out by Wyndham, but zero renovations have been done and the place is gross and sketchy. Hair in the tub, towels old and thin, tiny room, and crappy basic cable of 42 channels that's apparently getting it's signal from a satellite circling the moon because the signal was garbage half the time. Don't stay here.
Stayed 4 nights in Nov 2023

6/10 Okay

Gary

Liked: Cleanliness
Disliked: Amenities
Stayed 5 nights in Nov 2023
Response from Abhi on Nov 16, 2023
Dear guest, thank you for staying with us.

4/10 Poor

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities
The bed was awful. When I laid down it felt like i was tilted back. I couldn't breath. I had to sleep at the foot of the bed.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Dmitriy

Traveled with group
Liked: Staff & service, room comfort
Not a bad hotel
Room itself was good and clean and the breakfast was good as well. The only thing I didn’t like was the tv not working in the room which we didn’t use anyways and the bathroom had some mold since previous users didn’t went the room after use. This is a good hotel to stay in overall especially if you are hunting in the area.
Stayed 1 night in Oct 2023
Response from Abhi on Nov 5, 2023
Dear guest, thank you for staying with us.

10/10 Excellent

Kerry, Cloyne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a nightmare as the address was wrong. There was no indication that this was part of an existing hotel. We had to check in at an existing motel then come back to get to our room. We had to leave our hotel, walk over to the existing motel for breakfast. Other than that, everything was amazing! A walk-in shower with an adjustable shower head and a gentle spray was amazing. An outdoor green space to run the dogs was amazing. Breakfast was amazing. The little cheese omlettes were great. Having a gluten sensitivity, I could enjoy breakfast! It was wonderful to sleep with the window open. The room was spaciious.
Stayed 1 night in Oct 2023

4/10 Poor

Adriana

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly was mold in the bathroom , found a dirty shirt behind the chair, bad smell
Stayed 1 night in Nov 2023

10/10 Excellent

Gavin

Stayed 1 night in Oct 2023
Response from Abhi on Nov 23, 2023
Dear guest, thank you for staying with us.

10/10 Excellent

Marie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Upon checking in I felt I was being interrogated on why I was there..the room was just a cold uninviting room..overwhelming smell of bleach thru out building & not any friendly face.. breakfast was minimal at best with cameras everywhere..and the handicap room I was given showed where the tub had been removed.. just never felt comfortable in the hotel..
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dirty stained sheets.
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
It appeared to us that the current hotel was undergoing a transition to become a Wingate property. The appearance and cleanliness of the entire hotel was disappointing. Our bathroom had missing tiles in the shower. It was filthy, and the bathroom ventilation system was caked with lint and dirt. there were rust marks everywhere you could tell there was water damage on some of the doors and the ceiling had bubbles overall very disappointing as what we are used to with a Wingate properties. We were popping in for the night after a long camping trip, and we expected better appearance and cleanliness.
Stayed 1 night in Oct 2023

2/10 Terrible

Luke

Stayed 1 night in Oct 2023

10/10 Excellent

Marisela

Stayed 2 nights in Oct 2023
Response from Abhi on Oct 26, 2023
Dear guest, thank your for staying with us.

4/10 Poor

Stacey

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
The good and the could be better..
Front desk employee was very kind. Room 202. The wall outlet in bathroom doesnt work at all. The bed position affected the wall outlet, lights flickering, my fan only working intermittently. Slightly dangerous. No one cleaned our room after we departed at 11am and took the DND sign off door. Really disappointing considering you have one fitted sheet with no mattress cover. Cleanliness issue and she sheet would not stay on. Asked for an extra pillow, got one that gad a hole in it and feathers all around. The bed was comfy. Id stay again if o knew those issues were addressed. Hot tub and pool were perfect.
Stayed 2 nights in Oct 2023
Response from Abhi on Oct 17, 2023
Dear guest, we will look into all the things you mentioned and rectify them immediately. Thank you for your feedback.

2/10 Terrible

Keenan

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are dirty, toilets broken & refrigerator dont’t work! Cherry on top people neighbors keep you up to 2 am!!
Stayed 1 night in Oct 2023
Response from Abhi on Oct 16, 2023
Dear guest, thank you for your feedback

2/10 Terrible

Larry

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
For the price we paid through Expedia and the conditions of the hotel, we way overpaid. The hotel overall was shabby, the lights didn't work in our room, (they blinked anytime we bumped the bed) Electrical outlets were not available without having to unplug something like a light, microwave, etc. Finally the room, especially the bathroom had a strong bleach smell to it, which gave us both a headache that kept us up most of the night. With the $20 pet fee we paid just under $300 for one night. At that price I would expect way better. At check in the clerk told me that we way overpaid by going through Expedia and should have booked directly through the hotel
Stayed 1 night in Oct 2023
Response from Abhi on Oct 16, 2023
Dear guest, thank you for your feedback

10/10 Excellent

Janice

Stayed 1 night in Oct 2023
Response from Abhi on Nov 1, 2023
Dear guest, thank you for staying with us

2/10 Terrible

Karn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is being renovated and should not allow guests yet. Walked into a strong smell in lobby and stronger smell in our room. Bathtub recently refinished and walls repainted, slept with window open all night. How do you get out of a reservation placed with Expedia? I would of just walked out, but didn’t want to lose the money- which on a Saturday night was overpriced at $250. No coffee pot, horrible recliner in the corner, bathroom missing toilet paper holder- which no kidding- found at 2:00 am UNDER the fitted sheet. Just disgusting.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Stayed 1 night in Sep 2023

4/10 Poor

Jean

Stayed 1 night in Sep 2023

2/10 Terrible

Marguerite

Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of my kids got stuck in the elevator. The phone in the elevator never got answered. Luckily he got his cell phone to work and he called me. I called 911 and the fire dept rolled to let him out. Management didn't even come to talk to me or apologize. It was a crazy morning and there was no accountability there at all. We were there for a mountain bike race we ended up missing because of this hour delay!
Stayed 1 night in Sep 2023

2/10 Terrible

Jack

Disliked: Staff & service, property conditions & facilities
Place is a dump. The staff has no
Stayed 1 night in Sep 2023

6/10 Okay

Johannes

Traveled with family
Disliked: Staff & service
At check in the clerk was rude when we questioned why our email was required. Credit card and ID was thrown back at me with statement that our room was canceled.
Stayed 1 night in Sep 2023

6/10 Okay

Cherri

Traveled with partner
Disliked: Amenities
Barely adequate. More like a Motel 6 experience. Badly maintained. Elevator stinks like rusty metal. Won’t stay there again if given any other option. Door seemed to magnify every sound in the hallway.
Stayed 1 night in Sep 2023
Response from Abhi on Sep 17, 2023
Dear guest, thank you for your feedback

6/10 Okay

JEFFERY, HENDERSON

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
For $163, we got a room that had nothing on the walls, no sofa or chair, a cheap folding chair in front of a 1960's vintage banged up wooden desk. Damaged refrigerator, extremely loud AC unit with filthy filters, slow moving bathtub drain, no alarm clock, broken glass in parking lot, some parking lots lights not working. Pool and hottub had green surface. Breakfast was adequate and staff was friendly. Would not stay there again.
Stayed 1 night in Sep 2023
Response from Abhi on Sep 14, 2023
Dear guest, thank you for your feedback

6/10 Okay

Katharine

Traveled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Abhi on Sep 14, 2023
Dear guest, thank you for staying with us.