Outdoor pool

Reviews of The Residences at Mountain Lodge, Beaver Creek by Hyatt Vacation Club

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 36 reviews" "
Rating 8 - Good. 4 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Ryan on Dec 14, 2023
Frederick, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and comfortable lodging. Great location!
Stayed 1 night in Sep 2023
Response from Ryan on Oct 18, 2023
Dave, we're delighted to hear that you had a very nice and comfortable stay, and we appreciate your perfect rating! It's fantastic to know that you found our location great. We look forward to welcoming you back in the future.

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay and in a great location in the village. We will definitely come back again!
Stayed 2 nights in Sep 2023
Response from Ryan on Nov 2, 2023
Thank you, Alexandra, for your positive review! We're thrilled to hear that you had a wonderful stay in a great location and that you plan to return. We can't wait to welcome you back for another enjoyable experience!

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from David on Sep 21, 2023
Thanks!

4/10 Poor

Eugene

Stayed 3 nights in Jul 2023
Response from David on Aug 1, 2023
Thank you for your review.

10/10 Excellent

Amy

Stayed 1 night in Jun 2023
Response from David on Jul 19, 2023
Thank you for your review.

6/10 Okay

Wayne

Liked: Cleanliness
Located in a beautiful setting, it is very much like a lodge: cozy and warm. I stayed overnight during the “off-season“ so there were not many people here. I was OK with that. But, because it was off-season, only one elevator to the rooms was operating, which meant walking a great distance through the lodge from the parking elevator to the room elevator, and walking a great distance to the room once I reached my floor. I walked past a couple of elevators that were not in service, and couldn’t understand why one of those wouldn’t have been better to keep in service. The room has no air conditioning (I guess it is a lodge, after all). A box fan had been provided, so slept with the window open. Not a bad thing, but the fan was extremely loud. The pilot light in the fireplace was big enough to keep heat radiating from the unit which made keeping the room at a comfortable temperature challenging. I imagine during the winter this would be a wonderful place to stay. I can’t imagine what it would be like in the summer and wouldn’t want to stay here in the off-season again, especially at a high rate for just one night to struggle with climate control in what otherwise was a very nice room.
Stayed 1 night in Jun 2023
Response from David on Jun 20, 2023
Thank you for your review and feedback. We will be sure to share these details with our resort leadership teams.

6/10 Okay

Thomas

Stayed 3 nights in Jan 2023
Response from Greg on Mar 6, 2023
Thank you for your review.

10/10 Excellent

DAVID

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was PERFECT!!!
Stayed 1 night in Oct 2022
Response from Vanja Belic on Oct 31, 2022
Thank you for nice feedback, hope we see you again!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Vanja Belic on Sep 24, 2022
Thank you for nice feedback, hope we see you again!

4/10 Poor

George

Stayed 3 nights in Aug 2022

10/10 Excellent

Rebekah

Stayed 1 night in Jul 2022
Response from Vanja Belic on Oct 31, 2022
Thank you for nice feedback, hope we see you again!

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it here! We were really bummed the village was closed for off season. We wanted to walk and shop and eat but we missed the cut off season to do so. We will have to come back.
Stayed 1 night in Apr 2022
Response from Vanja Belic on May 17, 2022
Thank you for nice feedback, hope we see you again!

10/10 Excellent

Victor Romero

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facility, friendly staff, and great area!
Stayed 1 night in Apr 2022
Response from Vanja Belic on May 2, 2022
Thank you! Hope we see you again!

10/10 Excellent

ALICIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!! Excellent hotel
Stayed 1 night in Apr 2022
Response from Vanja Belic on Apr 7, 2022
Thank you for positive review, hope we see you back soon.

10/10 Excellent

Oliver

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property just steps away from lifts at Beaver Creek ski resort. Right in the center of the village and convenient to everything. Rooms are big and well thought out for a ski holiday. Staff was extra friendly and knowledgeable. Complimentary continental Breakfast was good, too.
Stayed 1 night in Dec 2021
Response from Vanja Belic on Dec 6, 2021
Thank you so very much for your positive review. We are very happy you enjoyed your time with us. We hope to see you back again in the near future.

10/10 Excellent

Serra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and ideal location
Great place to stay for Birds of Prey skiing championship. Walking dustance to the Village is a big plus. Great Hyatt experience like usual.
Stayed 1 night in Dec 2021
Response from Vanja Belic on Dec 5, 2021
Thank you for feedback.

8/10 Good

Patricia

Stayed 1 night in Oct 2021
Response from Vanja Belic on Oct 4, 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elda

Stayed 1 night in Sep 2021

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from nredden on Jul 27, 2021
Thank you so very much for your positive review. We are very happy you enjoyed your time with us. We hope to see you back again in the near future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to vacation
Stayed 2 nights in May 2021
Response from Madeline on May 18, 2021
Thank you so much for your review! We look forward to having you back with us!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Apr 2021
Response from Madeline on Apr 15, 2021
Thank you so much for your feedback! We look forward to having you stay with us again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Cozy and clean room.
Stayed 5 nights in Apr 2021
Response from Madeline on Apr 15, 2021
Thank you so much for your feedback! We look forward to having you stay with us again!

4/10 Poor

Maximiliano

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Nice place , bad experience
For the initial 36 hours, we didn’t have hot water to take a shower, then it was “partially” fixed, and the water was “warmer” but not as expected one. Staff politely communicated that they had issues with a pump. Pool was colder than expected as well, and heater turned off during the day. Elevator ( garage to main floor) was broken 2 times in 4 days. Check-in was pretty bad. As I arrived late , they left the welcome package in the front gate (3 miles away). No email was sent with this information , one of their staff members saw us , and helped us.
Stayed 4 nights in Oct 2020
Response from Manager on Oct 13, 2020
Unfortunately, we had a power outage from the power company, which effected everything electrical. We apologize for any inconvenience this caused you. Also, we do not have a 24 hour desk and your reservation was made just the day before. We do attempt to reach out to the guest if we have the contact information. But unfortunately with third party sights, getting the information can be challenging. For late arrivals we do leave the packet at the welcome gate to the resort. Again apologies for the miscommunication. It is always best to call the resort before traveling to iron out any details and to make your check-in more smoothly.

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Manager on Oct 13, 2020
Thank you very much for your positive review. We appreciate the kind feedback.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely, well situated in Beaver creek. This being a ski property, I can’t understand why there aren’t more hooks to hang soggy clothes.
Stayed 3 nights in Jan 2020
Response from NRedden on Feb 4, 2020
Thank you for your positive review. We do try to provide hooks in the units in the entry way and in the bathroom. Please let us know if you found another suitable area. Thank you again and we hope to welcome you back soon.

10/10 Excellent

Jeff

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
The property was outstanding, elegant, greatly appointed and the customer service outstanding!! Felt traditionally luxurious and would definitely stay again!
Stayed 1 night in Jan 2020
Response from nredden on Jan 28, 2020
Thank you very much for your very positive review and kind comments. We hope to see you again soon!

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Nedra R on May 27, 2019
Thank you very much for your positive feedback! We hope to see you again in the near future!

10/10 Excellent

Hrizzo70, Loveland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy after hours check in, safe parking, clean room with very comfortable bed. Greeted with cookies in room and enjoyed my jetted tub. Overlooked the pool area, looked very clean- too chilly to venture out there. Front desk staff pleasant and friendly. Will definitely stay there again next year for conference.
Stayed 2 nights in May 2019
Response from Nedra on May 23, 2019
Thank you very much for your kind words. We are happy to hear that you will stay with us again in the future.

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019
Response from FD on Apr 15, 2019
Thank you so much for your feed back, really appreciated. We hop to see you soon in our propriety. HML Team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from Derek P on Jan 25, 2019
Thank you for the review. If you would like discuss your stay in further details please feel free to contact me.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good place and staff and service. The staff were Derek and Josh and their service has been excellent. They were very friendly, attentive, very informational about Beaver Creek and the property itself. This is definitely my favorite place anytime I come to Beaver Creek. I have been staying here around 3 times now.
Stayed 2 nights in Dec 2018
Response from Derek Plant on Jan 19, 2019
Thank you for your positive review! We have a great team, who strive to make your vacation memorable. We take pride in our property and appreciate your kind comments. We look forward to welcoming you back!

10/10 Excellent

Verified traveler

great location right near the centennial lift - comfortable room perfect for a couple
Stayed 1 night in Sep 2018
Response from Dplant on Oct 2, 2018
Thank you so much for the review. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Ski Hotel
If you are traveling with a group, this is a great place to stay. The free breakfast is definitely a nice touch.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from FD on Apr 15, 2019
Thank you so much for your feed back, really appreciated. I hope see you soon in our propriety. HML Team