Hi Kevin & thank you for taking the time to share a review. We apologize for the confusion you had around the room type & will work with Expedia to find out what happened. Thank you for staying with us & have a great weekend.

We're so glad you had a great stay James & appreciate you choosing The Charter. See you next time! :-)

Hi Jacqueline & thank you for staying with us. It sounds like you had a wonderful visit & enjoyed the convenience of the shuttle service & on-site amenities. Please let us know how we might earn a 5 in future, we're always looking for opportunities to grow & improve.

We're so glad you enjoyed the ski-in/ski-out access, Eduard. It makes for such a relaxing, convenient mountain getaway. We hope to welcome you back again soon.

Thanks Bryan! And thanks for choosing The Charter for your mountain getaway.

Hi Tiffinie & thanks for your review. We apologize for the disturbances you encountered. The property was completely remodeled in 2023 but residences are individually-owned. We will pass your feedback onto the homeowner. Also, you can reach out to our reservations team any time & we will help select the perfect residence for your stay.

Hi Diana & thanks for your review. We’re delighted you had a great stay & hope to welcome you back soon.

Hi Lopa and thank you for your review. We apologize that the cleanliness of the residence did not meet expectations. We will share your valuable feedback with our housekeeping team. We thank you for choosing East West Hospitality & hope to welcome you back soon.

Hi Alan,I am glad you were able to experience the Elkhorn Chairlift to ski out! It is so nice to skip the lines at the gondola and get straight to skiing. We appreciate the feedback and hope to see you again soon.

We are so glad you enjoyed your stay, Suzanne. We can't wait to see you again!

Happy New Year Alicia! It makes our day that you had wonderful stay. Please think of us when your travels bring you back to the mountains.

Happy New Year, Saul & thanks for the "10" review! We're delighted you had a great stay & hope to welcome you back soon.

Hello Anka, we are disappointed to read your review & apologize that your stay did not meet expectations. The Charter underwent a full renovation last year (2023) & the hallways, amenities, common spaces & rooms were beautifully updated. We do strive to assure every guest has a memorable, effortless stay & again, we are sorry this was not your experience.

HI Angelica & thanks for your review! We're so glad you had a great stay & hope to welcome you back soon.

Hi Steve, We are glad you enjoyed your stay and look forward to your next visit.

5/5-- we couldn't ask for more! Thank you Emmis, we're so pleased you had a great time. We hope to welcome you back again soon.

Hi Elizabeth! Thanks for your important feedback & for staying with us. We're glad you had a wonderful stay & hope to welcome you back soon.

5/5 -- thank you! Thanks, also, for staying with The Charter, we know you have many lodging choices. Please come see us again sometime.

Hi John & thanks so much for your recommendation! We're so glad you enjoyed the location & our team's service. We hope to welcome you back soon.

Hi Israel, we’re sorry for the frustrations you encountered & are looking into these issues. We know technology & connectivity are important & always strive to assure they are available to guests. We thank you for staying with us.

Thanks for your review, Robert & for staying with us. We hope to welcome you back soon.

Hi Kelli & thanks so much for your fabulous review. We're thrilled you enjoyed the amenities & location & sincerely look forward to your return.

Hi Juan, Thank you for taking the time to share your experiences. We apologize that your stay did not meet expectations & that your family was frustrated with the hot water difficulties. We did offer to move you to a room that would have better suited your needs but you chose not to do this. Should you visit in future please call our front desk team so that we can work together to find a residence that's ideal for your group.

We are so glad to hear that you enjoyed your stay and look forward to seeing you again soon!

Hi Erica, thank you for your review and for staying with us. We hope to see you again soon, happy holidays.

Hi Mara, we are so glad you enjoyed your stay! You picked a great time of the year to visit with those first tinges of autumn color on the trees. They provide a spectacular view from the pool! We hope to see you again soon.

Hello, we are sorry to read that your stay did not meet expectations. Yes, it is accurate that most residences do not have air-conditioning because it rarely gets hot and guests enjoy opening up the windows and having the mountain air cool down their residence, especially with cold, crisp nights. We will pass on your feedback to the spa and yes, we recommend that guests fly into Eagle Regional Airport whenever possible as it is much closer, more convenient and less expensive than Denver. Thank you for staying with us.

Thanks for the "10" review! We appreciate you choosing to stay with us & hope to welcome you back soon.

We loved having you stay with us at The Charter and look forward to your next visit!

Hi Peter, we are so glad you had a great time at The Charter and appreciate you taking the time to leave feedback! We hope to see you again soon.

Hi Ian, we are so glad you enjoyed your stay with us! There is something uniquely Colorado about sitting in the outside hot tubs while it snows. We look forward to seeing you again.

Hi Kevin, We are happy to hear you enjoyed your stay with us and look forward to seeing you next time!

Hi Allen - thank you for sharing your thoughts, we apologize that your experience did not meet expectations. We will share the fix-its & suggestions with our team as we’re always seeking to grow and improve.

Hi Adrian- thank you for taking the time to share a review. Could you please give us more feedback so we can understand how your stay fell short of expectations? We always strive to assure each guest has a wonderful stay and would like an opportunity to grow and learn.

Hi Sophia, we apologize that more dining options were not available during your stay. We do thank you for staying with us & appreciate your feedback.

Thank you for your review & for staying with us! We hope to see you again soon.

Hello Toni- We apologize that your visit did not meet expectations and that you found the layout, garage, hot tubs, water & transportation unsatisfactory. We will pass your feedback onto our team. Have a good weekend.

Hi Mark, I am so sorry to hear that we did not meet your expectations for your stay. We are also disappointed that the Elkhorn lift wasn't running. We have been discussing heating the outdoor pool and will pass along your feedback! Please feel free to contact the property and ask for Kat if you have any other feedback you would like to discuss. Sincerely, Charter Management

Thank you for staying with us and for taking the time to share a review. Please let us know how we might earn a 10 in future.

Hi Eduardo, We are so glad you enjoyed your stay and were able to use the shuttle service! We hope to see you again soon.

Hello Anna and thank you for staying with us. We would appreciate feedback to understand how your visit fell short of expectations.

Hi Erik and thank you for staying with us. We are sorry you experienced some disappointments. Like many businesses throughout the country, we are shorthanded but trying to take wonderful care of our guests all the same. With multiple bedroom residences that have a kitchen, family room, etc. it does take our housekeeping team some extra time to ensure all spaces are totally clean. We wish you a happy new year & hope to see you again.

Wonderful, Elena! We're thrilled you had a great stay & wish you a very Merry Christmas. Hope to see you again soon.