Ratings based on 172 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Quiet lodge located above quaint Edwards, CO.

Posted Dec 16, 2014
The staff is friendly and polite as should any hospitality professional. The spa has all the amenities you need but I would suggest the staff provide the slippers or a spa kit in each room (in addition to the robes) and highlight the amenities at check in for each guest. The food is well prepared and full of flavor. Make sure all the food comes out at the correct temperature. Some of the serving staff have some maturing to do, i.e. if you drop something do not laugh on the way out. The better service you provide the better the tip. Some of the tableware contained dishwasher residue. Staff need to make sure all tabletop items are clean. Billing often provided 4 receipts and would ask for two signatures. Harbor Touch provides restaurant order/ billing systems with clean presentation and organization. The room is comfortable but could use facade work near the shower/tub area where the plaster is pealing. The forced air fan is loud and often comes on at the most inconvenient times. Cable television would often break up in the middle of a game or television episode. Staff constantly cleaned the grounds during my stay. This was just for the room I stayed in. The majority the lodge is quiet and removed and the fresh snow provided the opportunity for new guests to take advantage of the full winter activities. Cleaning staff quickly dresses the bed and provided towel replacements and staff made sure to inquire about further needs.
Comment from Hotel Management
Dec 24, 2014 by HotelMgmt, Hotel Management
We are grateful that you’ve taken the time to share your impressions and guest perspective with us. While we are happy that you enjoyed your visit, we regret to learn of the challenges you encountered during your stay. We aim to provide each and every one of our guests with superior customer service and regret if any area of your stay fell short of our goal. We would like another opportunity to exceed your expectations and hope you'll allow us the chance to welcome you back to The Lodge & Spa at Cordillera.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom TN

No fireplace

Posted Dec 10, 2014
Nice resort. Room did not have a fireplace as purchased.
Comment from Hotel Management
Dec 17, 2014 by HotelMgmt, Hotel Management
Thank you for your review. We deeply regret to learn that your room accommodations were not as you had anticipated. Most of our rooms and suites feature a fireplace and we regret any inconveniences. We hope you'll allow us another opportunity to welcome you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom WA

Mountain getaway

Posted Oct 17, 2014
Location: Golf, Ski
Off the beaten path. Excellent view, accommodations, and staff. Felt like home.
Comment from Hotel Management
Oct 22, 2014 by HotelMgmt, Hotel Management
We are happy to hear that we could impress you with our accommodations and provide a home away from home experience. Thank you for choosing to spend your getaway with us at The Lodge & Spa at Cordillera. We hope you'll visit with us again.
2 out of 5
by A verified traveler

Expensive, overpriced hotel and not worth the cost

Posted Oct 7, 2014
Pros: The location and scenery
Cons: Better beds, pillows, and better customer service
Location: Golf although we were just there to attend a wedding
When we arrived the staff was nice, however our room was not yet ready, something about the "latch not working". We were in the area for our nephew's wedding so we told them we would return following the celebration. When we returned much later that night we were given our keys and went up to our room. The room smelled of smoke, not cigarette smoke but strong fireplace smoke. It was overwhelming and I honestly didn't think I could sleep in the room but we were exhausted from our long drive, the wedding and the celebration afterwards with family so we just stuck it out. Worst night I have ever had, room was so overwhelmed with the smoke smell, the bed was as hard as a rock, the pillows were too thick and made my neck hurt. After a miserable night, we checked out and complained to the front desk, especially about the smoke. They told us that the room directly below ours had started a fire in the fireplace but did not open the flume and consequently flooded not only their room with smoke but the rooms above, including ours!! WHAT! You have got to be kidding me! Not only did they know about this BEFORE we returned that evening but they actually thought it was okay to just stick us in that room. No one, at anytime, ever said a word about the incident, nor did they put us in a different room. I would not waste my money at this place ever again!!!!
Comment from Hotel Management
Oct 14, 2014 by HotelMgmt, Hotel Management
Thank you for your review. I would like to apologize on behalf of our staff for the inconveniences and discomfort that you endured at this time. It is truly regrettable to learn about your disappointing experience at our property and I am very sorry that we did not notify you first about this incident. We genuinely regret that we were unable to relocate you to another room and can understand any frustrations that you must have been feeling at this time. It is our hope that you will consider staying with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful stay

Posted Oct 6, 2014
Pros: The views, the quality of the amenities, the restaurant and staff.
Cons: It would have been nice to have access to a secure computer to check in for my flight (required a credit card for checked bags).
Location: Glenwood canyon and springs is a nice drive and a good hiking area.
Great place to stay and relax. The road up to hotel can be a bit scary in heavy snow, but it's worth the drive.
Comment from Hotel Management
Oct 14, 2014 by HotelMgmt, Hotel Management
It is always our desire to provide our guests with exceptional service to ensure their stay is memorable in every way. Thank you for the kind comments that you've shared for our restaurant, staff and the amenities that we offer. It would be a pleasure to welcome you back to The Lodge & Spa at Cordillera and we hope you’ll accept our apologies for any inconveniences you encountered during your time with us.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful/secluded location in the mountains of CO

Posted Oct 6, 2014
Pros: Location and ambiance.
Cons: Staff service
Location: Read the Vail Daily for coupons and Trip Advisor for suggestions of what to do in the area. Try Zino's restaurant in Edwards.
We were disappointed in our assigned room since we had read that all rooms had a deck/patio and ours did not. We had a very bad experience with breakfast in the dining room where we waited almost an hour for cold food. We did speak with the manager and she offered to work with us to improve our stay. We were pleased that she considered our concerns. SA night at 11 PM maintenance crew were vacuuming as we tried to sleep. Staff needs to be trained in several areas. Fall colors were spectacular! Nice spot to get away from it all.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
Most of our rooms feature a wood-burning fireplace or terrace overlooking the mountains. We deeply regret to learn that your room accommodations were not as you had anticipated and apologize for any inconveniences that you experienced throughout your visit with us. Your concerns have been duly noted and will be addressed. We hope you'll allow us another opportunity to provide you with the exceptional stay you deserve at The Lodge & Spa at Cordillera.
5 out of 5
Recommended
for Couples
by Jimfrom Louisisana

Posted Sep 17, 2014 on Hotels.com
Great place to relax and enjoy. Great views , good food, {breakfast and dinner} , and excellent service. small quiet place with hands on service
3 out of 5
by A verified travelerfrom East Coast

Cordillera is Past It's Prime

Posted Aug 26, 2014
Pros: Views. Breakfast over looking Vail Valley, the mountains, and Edwards.
Cons: See above
Location: See above
Comment from Hotel Management
Sep 3, 2014 by HotelMgmt, Hotel Management
Thank you for sharing your recent experience at the Lodge and Spa at Cordillera. Although we are glad that you enjoyed your breakfast overlooking Vail Valley, we regret that we were not able to completely win you over during your visit. We hope you'll allow us another chance to fully impress you during a future stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Aug 23, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Denver Colorado

girls getaway

Posted Aug 18, 2014
Pros: Views are priceless, location is amazing, beds were nice and comfortbale
Cons: hotel needs new carpet, spa area needs some updating, TV's need to be updated.
The hotel is beautiful and the view are priceless! The hotel is starting to show some wear and needs new carpet. The rooms were great, comfy beds etc... one of the main reasons we booked this hotel was because of the spa... The spa also needs some updating, the women's' dressing room had a foul sewer odor both days we were there and the locker room was messy and unkempt. Overall we had a great time but with all of the other great places in the Vail Valley to stay, I don't know that we will return, we will try a new place instead.
Comment from Hotel Management
Aug 26, 2014 by HotelMgmt, Hotel Management
Thank you for spending your girls' getaway at the Lodge & Spa at Cordillera and alerting us of your concerns. While we are very pleased to read your positive comments regarding our comfortable accommodations and location, we are saddened that we missed this opportunity to exceed all of your expectations. We have taken note of your concerns regarding our spa and will be passing them along to the appropriate members of our staff for further review. We hope you’ll give us the opportunity to provide you with a better stay in the future.